Data Sheet
Highlights
Full Stack Management
• Native cloud management for Wi-
Fi, Switching, and SD-WAN unified
networks 360
Dashboards and Insights
• Machine Learning derived insights
drive a comprehensive visual
dashboard of location, devices,
and users
Network Health
• Real-time and historical view of
client and device health with built-in
remediation tools
Application Visibility and Control
• Visibility and control of ExtremeCloud™ IQ
application usage for professional
and recreational applications and Machine Learning and AI-driven Wired and Wireless
network services
Network Management Offering Intuitive Configuration
Comparative Analytics Workflows, Real-Time and Historical Monitoring, and
• Anonymously compare operational Comprehensive Troubleshooting
and performance-based metrics to
those of other organizations of a ExtremeCloud IQ is an industry-leading and visionary approach to cloud-
similar size and vertical
driven networking, built from the ground up to take full advantage of
Simplified Management Extreme’s end-to-end networking solutions. ExtremeCloud IQ delivers
unified, full-stack management of wireless access points, switches, and
• Guided workflows for creating and
deploying network policies, with routers and enables onboarding, configuration, monitoring, troubleshooting,
optional advanced configuration reporting, and more. Using innovative machine learning and artificial
intelligence technologies, ExtremeCloud IQ analyzes and interprets millions
Auto-Provisioning of network and user data points, from the network edge to the data center,
• With zero-touch to power actionable business and IT insights, and deliver new levels of
deployment, automatically network automation and intelligence.
apply configuration policies
ExtremeCloud™ IQ
Built to Suit Your Business Needs
Extreme Elements are the building blocks that allow you to tailor your network to your specific
business environment, goals, and objectives. They enable the creation of an Autonomous Network that
delivers the positive experiences and business outcomes most important to your organization.
Combining architecture, automation, and artificial intelligence, Extreme Elements enable you to ensure
that your uses get what they need — when and where they need it. Providing these superior user
experiences is as simple as mixing and matching the right elements.
Learn more at https://www.extremenetworks.com/extreme-elements/.
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ExtremeCloud IQ™ operates on Extreme's fourth generation Cloud Services architecture, capable of supporting millions of
infrastructure devices and hundreds of millions of clients per Regional Data Center. All Extreme Cloud Services components
are hosted in secure SOC Type 1 data centers with 24/7 monitoring, scheduled backups, and build-in disaster recovery
capabilities. The ExtremeCloud IQ offers rapid feature velocity, increased availability, and advanced flexibility desired for
modern access network management.
Extreme Cloud Services also provides a full suite of cloud-optimized open APIs for developers to create 3rd party
applications and user experiences including user onboarding mechanisms, proximity-based services, presence and location
analytics, and more.
Deployment options include Public Cloud, Private Cloud, and a Local Cloud solution.
End-to-End Solution Highest Quality Cloud Choice Depth of Capability Huge Savings
Edge to Data Center Real time, Do it your way... Management, 30% Capex savings over
ML/AI continuous innovation public, private, or on-premises intelligence, assurance any other solution
Figure 1: The ExtremeCloud Difference
Deployment Choices • Private Cloud: For businesses who want or need to
contain their infrastructure to their own environment,
Extreme offers three cloud deployment options – Public, Extreme packages the cloud into a private cloud
Private or On-Premises – that support one goal: to provide offering which enables the same services as the public
you with maximum flexibility, continuous innovation, and cloud (e.g. ML, AI, data stores etc.) all hosted within
a consistent user experience. More-so, our 100% software- customers’ or partners’ private cloud instance.
centric architecture is Cloud-Hosting agnostic, supporting
• On-Premises: The on-premises option provides
AWS, Google, MSFT and more. Extreme’s cloud service in a format which can be
hosted on-premises at your site
• Public Cloud: Extreme provides access to a hosted
service which removes infrastructure management and Regardless of which option you choose, ExtremeCloud IQ
costs, provides data privacy and protection, unmatched offers the same capabilities and feature sets. More so, as
reliability, and continuous delivery of innovations. your requirements change, so too can your deployment –
there is no need to rip and replace.
Global
Data Center
PUBLIC CLOUD PRIVATE CLOUD ON-PREMISES
Public Private Local
Regional Regional On-Premises
Data Centers Data Center Servers
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Your Network. Your Way. Complete Solution Flexibility with ExtremeCloud IQ™
Through value-based licensing/SaaS tiering, Extreme Networks is making it even easier for you to grow as you go, both
in a technical and commercial sense. We offer the most flexible, feature-rich, application tiers tailored to every business,
budget, and IT needs, that delivers the management, intelligence and assurance your business requires.
• Extreme Connect is our base level tier. It provides • Extreme Co-Pilot unlocks additional machine learning
subscription-free cloud management for supported tools, multi-cloud support, self-remediation, and
devices, enabling organizations to deploy enterprise-grade automated configurations and software management.
connectivity with basic network management. For example, the “Instant Context” capability reduces the
volume of context-gathering activities required for support
• Extreme Pilot is targeted at organizations that require
calls to near zero by implementing a machine learning-
enhanced policy enforcement, visibility, reporting, and
driven, intelligent support chat window that collects real-
advanced configurations. It is a simple and seamless
time and historical information about a device or client
upgrade from Connect to Pilot. Pilot delivers configuration
through input or drag-and-drop functionality.
and management of infrastructure devices at scale
including advanced policy, advanced segmentation, advance • Extreme Auto-Pilot utilizes the latest in AI techniques
troubleshooting, advanced guest, advanced SSH, etc. to further optimize network performance and protect
your organization from growing threats such as IoT. It
delivers cloud-driven Artificial Intelligence actions that
proactively replace problematic infrastructure devices
(i.e. Auto-RMA-Action), change infrastructure device
configurations (i.e. Auto-DFS-Action), fix known bugs (i.e.
Auto-BugFix-Action), advanced ML/AI-insights and trends
over time, etc.
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Product Specifications
Simplified Deployment Security and Privacy
• Customer self-service sign-up • Role-based access control
• Guided workflow for network policy deployment • Customer and network data is private and secure
• On-screen step-by-step guided configuration • No customer data traverses Extreme Cloud network
• RF planner with map import and export • SSO for ExtremeCloud™ IQ administrators via SAML
• Design with simulated APs on RF Planner map, then • Optional multi-factor authentication with Google
seamlessly swap these for real APs when deployed Authenticator for administrators
• Devices automatically connect to ExtremeCloud IQ f • EU General Data Protection Regulation (GDPR)
or provisioning features including:
• Devices auto-provision with network policy and • Search for, download and delete personal data for
firmware udpates specific users
• Creation of reports to document the above actions
Centralized Configuration
• Guest Access functionality Dashboard
• Device templates for switches, routers and APs • Graphical widgets and status cards with
drill-down capabilites
• Act as RADIUS server or RADIUS proxy, and as
DHCP server • Time-range slider on dashboard for historical view
• Centralized view of all configuration objects • 360° views of Extreme network policies, AP, client
devices, users and apps
• Ability to bulk edit device properties
• Global search function by network policy, MAC address,
• Ability to schedule firmware upgrade
serial number, user, hostname or application name
• Command Line Interface (CLI) access to
• 90-days of historic monitoring and reporting data
Extreme devices
• Interactive Network Summary Report with easy sharing
• Active directory/LDAP
• Savable contextual filters by location, SSID, policy, user,
• IPv6 support
profile and client OS type
• Syslog and SNMP server configuration
• Comparitive Analytics to anonmously compare
• Auto-provisioning operational and performance metrics against other
• Configuration audit, backup, restore, import and export cloud customers of a similar size and industry
• Support for Extreme VPN gateway (VG-VA) Guest Access
• Multi-tenant capability: supports multiple • Onboarding and management of visitor and employee
virtual organizations personal devices (BYOD)
• Provides multiple onboarding workflows via Captive
Centralized Policy Management
Web Portal, Kiosk app and Guest Check-In applications
• Device classification by location and timezone
• Private PSK (PPSK), 802.1X (RADIUS) and
• Customer application definition
PSK authentication
• Client classificaion by location, OS type, MAC address
• Supports 3rd party and customized CWPs including
• Multiple user profiles for each SSID HTML upload for added deployment flexibility
• Time-based firewall and QoS policy
• Application, network and MAC layer firewall policy rules
• WIPS policy for rogue AP detection and mitigation
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Troubleshooting Supported Languages
• Client 360° behavioral analysis; real-time and historical • English, German, Spanish, French, Italian, Japanese,
network performance monitoring and optimization Korean, Portugese, Chinese
• Help-desk optimized interface with problem summary
Reliability
and suggested remedy
• Data centers with SOC Type 1 compliance (formally SAS
• Dedicated Helpdesk user role 70 and/or SSAE 16), Type 2 and 3 compliance
• Real-time troubleshooting with probe messages and • High availability with disaster recovery and redundancy
stage filters
• 99.99999% Uptime SLA
• Historical troubleshooting with automatic (excluding maintainance windows)
issue detection
• Scheduled backups
• Mark issue resolved or escalate issue with
• 24x7 monitoring Warranty
email notification
• Built-in Command Line Interface (CLI) and remote SSH
Security and Operation
• RADIUS test • Accounts are password protected and accessed via
• AP technical data download secure SSL
• VLAN probe tool for simplified troubleshooting of the • Management traffic is encrypted and restricted using
wired network industry-proven CAPWAP protocol over HTTPS
• Optional packet capture analysis with partner solution • Out-of-band operation ensures no customer data
(CloudShark) traverses Extreme's Cloud Services
• Single-Sign-On (SSO) to ExtremeCloud IQ for
Monitor administrator accounts
• WIPS history report
• Multi-Factor authentication with Google Authenticator
• Drill-down capability from client list to client 360° view for administrator accounts
• Device list with rich utilities for advanced configuration • Multi-tenant architecture with secure
and investigation account separation
• Real-time client list with SNR, RSSI, data usage and • Centralized monitoring and management
connection status
• Integrated RBAC to delegate select ExtremeCloud IQ
• Savable and reusable filters shared across dashboard roles and permissions to different administrators
and monitor
• VAR and partner management capabilities including
• Alarm and event lists with historical and real-time data account provisioning and maintenance
• PCI DSS 3.2 compliant reporting • ExtremeCloud IQ connectivity does not impact network
• Rogue AP and rogue client monitoring operations servicing end-users
• Real-time data for connection clients and users
• Google Maps integration and navigation with floorplan
upload capability
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Ordering Information
ExtremeCloud™ IQ Subscriptions
Category Model Number Model Description
ExtremeCloud IQ (formerly HiveManager) Public Cloud Subscription for one (1) Device or
Public Cloud
AH-NGCS-SL-1Y 3 ATOMS , includes 1 year Global Select Support: phone, SW & Support Portal, Hardware
Subscription
Advanced Replacement.
ExtremeCloud IQ (formerly HiveManager) 0n-premises Subscription for one (1) Device or
OnPrem Subscription AH-NGOP-SL-1Y 3 ATOMS , includes 1 year Global Select Support: phone, SW & Support Portal, Hardware
Advanced Replacement.
VG VA AH-VG-VA VG-VA, VPN Gateway Virtual Appliance (Not Supported in Connect)
ExtremeCloud IQ (formerly HiveManager) NG Virtual Appliance. SW is delivered via download. Can
HiveManager NG
AH-HMNG-SVA be used with ExtremeCloud IQ (formerly HiveManager) NG Subscription SKUs or ExtremeCloud IQ
Appliance
(formerly HiveManager) NG Perpetual License SKUs.
Warranty Service and Support
As a customer-centric company, Extreme Networks is Extreme Networks provides comprehensive service
committed to providing quality products and solutions. In offerings that range from Professional Services to design,
the event that one of our products fails due to a defect, we deploy and optimize customer networks, customized
have developed a comprehensive warranty that protects technical training, to service and support tailored to
you and provides a simple way to get your product repaired individual customer needs. Please contact your Extreme
or media replaced as soon as possible. Networks account executive for more information about
Extreme Networks Service and Support.
Software warranties are ninety (90) days and cover defects
in media only. For full warranty terms and conditions please
go to extremenetworks.com/support/policies. Additional Information
For additional technical information on ExtremeCloud IQ,
please go to extremenetworks.com/extremecloud-IQ.
http://www.extremenetworks.com/contact
©2020 Extreme Networks, Inc. All rights reserved. Extreme Networks and the Extreme Networks logo are trademarks or registered trademarks of Extreme Networks, Inc.
in the United States and/or other countries. All other names are the property of their respective owners. For additional information on Extreme Networks Trademarks
please see http://www.extremenetworks.com/company/legal/trademarks. Specifications and product availability are subject to change without notice. 26797-0520-22
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