About Shell Canada

Shell Canada is part of a global group of energy and petrochemicals companies with more than 78,000
employees in more than 70 countries and has been operating in Canada since 1911.

What We Do: At a Glance

Shell Canada is part of a global group of energy and petrochemicals companies with more than 78,000
employees in more than 70 countries and has been operating in Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global
businesses represented, including upstream, integrated gas, downstream, and renewables and energy
solutions. That means we do everything from exploration, gas production, refining and manufacturing, to
providing fuels and developing energy solutions for our customers.

At a glance, our businesses and projects in Canada include:

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian
markets

• Shale gas and liquids assets in Alberta and British Columbia

• A network of 1,400 retail stations across Canada

• The Scotford Complex in Alberta, includes an upgrader, chemicals plant and is home to the Quest
Carbon Capture and Storage facility

• The Sarnia Manufacturing Centre refinery in Ontario

• Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels

• 15 Shell-owned distribution terminals, three of which have marine operations

• Shell Aviation Canada delivers across a network of 27 airport fixed-based operations and airport
consortiums, from coast to coast. Shell Aviation provides 1.7 billion litres of high-quality fuel
annually in Canada and offers reliable and safe into-plane delivery.

• Sulphur and Lubricants businesses as well as Supply and Trading business

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global
businesses represented, including upstream, integrated gas, downstream, and renewables and energy
solutions. That means we do everything from exploration, gas production, refining and manufacturing, to
providing fuels and developing energy solutions for our customers.
About Shell Scotford

The Shell Scotford Complex, located 40 kilometres northeast of Edmonton Alberta, consists of a bitumen
upgrader, oil refinery, chemicals plant and a carbon capture and storage (CCS) facility.

Shell opened the refinery and styrene plant at Scotford in 1984. A mono-ethylene glycol plant was added
in 2000. The Shell-operated Scotford Upgrader opened in 2003 and it was expanded in 2011. The Shell-
operated Quest CCS facility was added to capture CO2 from the three hydrogen manufacturing units
within the upgrader in 2015.

The upgrader and Quest CCS facility are a part of the Athabasca Oil Sands Project (AOSP). The respective
ownership interests of AOSP assets in aggregate, directly and indirectly, 90% Canadian Natural Resources
Limited and 10% Shell Canada Limited through certain subsidiaries.

Contact Us

24-Hour phone number: +1 780.992.3600

Mailing address: Corporate Relations, Shell Scotford, PO Bag 23, Fort Saskatchewan AB T8L 3T2

Media inquiries: Submit an inquiry here.

UPGRADER
Shell Scotford uses a hydrogen-addition process to upgrade bitumen from oil sands mines north of Fort
McMurray. The resulting product is a light synthetic crude oil as well as other medium- to heavy-crude
products. Much of the crude produced at the upgrader is used by the adjacent Shell Scotford Refinery.
The Upgrader also features a cogeneration plant to support its operations.

Capacity

320,000 barrels of oil equivalent daily of diluted bitumen

Certifications

ISO 14001

Products

Synthetic Crude Oil

Upgrading Technology

The upgrading process used at the Scotford Upgrader is called hydrogen-addition or hydro-conversion.
This process adds hydrogen to the bitumen, breaking up the large hydrocarbon molecules to create
synthetic crude oil. Adding hydrogen rather than removing “coke” (through a process called coking)
means there is no carbon by-product. It also yields a slight volume gain.

REFINERY

The Shell Scotford Refinery processes synthetic crude oil from the Shell Scotford Upgrader into products
such as gasoline, diesel, jet fuel, propane and butane. These products are then shipped by pipeline and
rail cars to distribution terminals, where they are marketed across Western Canada. The Shell Scotford
Refinery also produces benzene that is used by the Shell Scotford Chemical Plant.

Capacity

114,000 barrels of synthetic crude oil daily

Certifications

ISO 14001

Products

Gasoline Shell Canada refines only low sulphur gasoline, which contains approximately five parts-per-million sulphur con
To ensure that only Shell stations and customers receive Shell gasoline, Shell injects its additive packages at the
loading facility, instead of at the refinery.

Diesel Shell Scotford refines only ultra low sulphur diesel, which contains less than 10 parts-per-million sulphur conten
Shell supplies different grades and types of diesel fuel to Shell-branded as well as other retail, cardlock and bulk
agents across Canada. Diesel fuel is commonly used for commercial road transportation, public transportation,
industrial applications, and farming.

Jet Fuel More information on Shell Aviation products or aviation site locations.
Propane Propane is used for residential and commercial heating, automotive propane and industrial fuel applications. Sh
markets propane to retail, wholesale and industrial consumers.

Butane Butane is primarily used for seasonal gasoline blending and is stored under pressure at the refinery. A portion is
as industrial feedstock for other industries.

Benzene Benzene is a clear liquid formed by natural processes and human activities. Benzene is a natural part of crude o
most benzene is extracted during the refining process. The benzene is then sent to Scotford Chemicals where it
used to produce Styrene Monomer.

CHEMICALS

The Shell Scotford Chemicals Plant uses byproducts from the adjacent Shell Scotford Refinery to help
manufacture styrene monomer and ethylene glycol. The plant has two units – the styrene plant and the
glycol plant. The Shell Scotford Chemical Plant products are shipped by pipeline, rail cars and truck to be
marketed and sold across North America.

Capacity

Glycol: 450Kt/year
Styrene: 450Kt/year

Certifications

ISO 14001
ISO 9001: 2015 certification achieved for Scotford Chemicals Management System.
Chemicals is accredited by the Canadian Association for Laboratory Accreditation (CALA) to ISO/IEC
17025 for specific tests listed in the scope of accreditation approved by CALA.

Products

Styrene Styrene monomer is sold to customers in North America for the manufacturing of a variety of commercial
Monomer consumer products such as food containers, home insulation, safety helmets and car interiors.

Ethylene Ethylene glycol is primarily sold to customers in North America for use in making products such as plastic
Glycol drinking bottles and antifreeze.

Responsible Care

Shell Scotford Chemicals Plant is Responsible Care verified.

https://canadianchemistry.ca/responsible-care/

is a global, chemical industry performance initiative that helps member companies continuously
improve in the critical areas of health, safety, security, product stewardship, environmental protection
and social responsibility.

It is an ethics and principle-based approach to the safe and environmentally sound management of
chemicals. The approach started in Canada and has spread to 50 countries around the world. For
Canadian member companies, Responsible Care is administered by the https://canadianchemistry.ca/
All members of Responsible Care are required to successfully complete re-verification every three years.
The Responsible Care verification is conducted under strict protocols. These protocols ensure that the
principles and codes of practices are not only in place, but are practised and continuously improved.

SAFETY & ENVIRONMENT

Emergency response, safety and the environment are important parts of operations at Shell Scotford.
Our goals are no harm to people and to protect the environment.

Shell Scotford process units and equipment are designed, built, operated and maintained to be clean,
safe and acceptable to the community. Shell continues to invest in new technology, implement better
operating procedures, and strengthen its training programs to improve environmental performance.

The upgrader, refinery, chemicals plant and carbon capture and storage facility work diligently to ensure
that the environmental footprint of Shell Scotford is minimized.

Learn more about our Health, Security, Safety, the Environment & Social Performance Commitment and
Policy on our Shell Global site.

Mutual Aid

Scotford is an active member of Northeast Regional Community Awareness and Emergency Response

(NR CAER). This organization brings together local and municipal response groups to assist each other in
situations that are beyond the capabilities of an individual member company or municipality.

If neighbours notice any unusual activity around our operations, such as loud noises or alarms,
prolonged or increased flaring, smoke or fire, smells, or increased traffic levels, they can call the NR CAER
UPDATE line (1.866.653.9959) to hear updates about Shell Scotford and other operations in the region.

IN THE COMMUNITY

Shell Scotford has operated in northern Strathcona County near Fort Saskatchewan for more than 40
years. It is recognized as one of the area’s largest employers and a valued neighbour to the local
communities.

Shell Scotford creates ongoing opportunities – formal and informal – for community members to learn
more about our operations, ask questions and share any concerns.

Shell also contributes to the general well-being of the communities near our operations through
community investment and volunteerism.

Our recognition

Shell Scotford is a proud member of our community. We are grateful for your support. As such, we are
always excited when our efforts are recognized. Awards, such as the following, have been proudly
accepted by our team in the recent past:
 • Friends of Education Award (Elk Island Public Schools) – 2022

• Industry Excellence (Fort Saskatchewan Chamber of Commerce) – 2017

• Business of the Year (Sherwood Park Chamber of Commerce) – 2016

• Community Service & Involvement (Sherwood Park Chamber of Commerce) – 2017

• Industry Excellence (Fort Saskatchewan Chamber of Commerce) – 2015

• Quantum Leap Award (United Way Alberta Capital Region) – 2014

• Mayor’s Award – Best Overall Entry (K-Days Parade) – 2014

• Environmental Protection & Occupational Safety (Sherwood Park Chamber of Commerce) – 201C

Social investment

At this time, the Shell Scotford social investment application is available by invitation only.

Eligible Areas: Fort Saskatchewan, Strathcona County, Sherwood Park, Bruderheim, Josephburg, Thorhild
County and Edmonton.

Social investment themes

Respecting Nature

• Environmental stewardship and protection of bio-diversity

Powering Lives

• Community skill development and mental health programs

Ineligible projects:

Shell’s social investment program does not fund the following:

• Individuals or individual pursuits

• Golf tournaments, hockey tournaments, tennis, fishing or other sporting tournaments

• Sports – professional, recreational or minor sports teams

• For-profit organizations

• Trips, tours, and travel expenses

• Third party fundraiser or fundraising events

• Conferences, forums, trade shows, conventions, seminars (unless industry-related)

• Religious causes that do not serve the general public on a non-denominational basis

• Advertising, film, video, television and book productions

• Private foundations
• Fraternal and labour organizations/service clubs

• Private (fee-based) elementary or secondary schools

• Political parties or lobby groups

• Projects where benefits occur outside Canada (see below for other funding options)

• Quest Carbon Capture and Storage

• Located at the Scotford upgrader near Edmonton, Alberta, the
Quest Carbon Capture and Storage (CCS) facility is designed to
capture and store CO2 from hydrogen production.
• We recognize the importance of CCS and continue to collaborate with governments,
customers and partners to advance its development. Shell Canada is sharing the knowledge
and lessons learned from building Quest to encourage more widespread implementation of
CCS. Detailed information about Quest CCS design and operations can be found on
the Government of Alberta website
• .
• The Quest CCS facility is operated by Shell Canada on behalf of the Athabasca Oil Sands
Project (AOSP).
• The respective ownership interests of AOSP assets in aggregate, directly and indirectly, are
90% Canadian Natural Resources Limited and 10% Shell Canada Limited through certain
subsidiaries.

• The Scotford Energy and Chemicals Park consists of a bitumen upgrader, oil refinery and
two chemical plants. It houses the Quest CCS facility, which stores CO2 more than two
kilometres underground.
• Shell to build carbon capture and
storage projects in Canada
• 26 Jun 2024
• Shell announced the Final Investment Decision (FID) for Polaris,
a carbon capture project at the Shell Energy and Chemicals
Park, Scotford in Alberta, Canada. Polaris is designed to capture
approximately 650,000 tonnes of CO2 annually from the Shell-
owned Scotford refinery and chemicals complex.
• CALGARY, AB, CANADA, June 26, 2024 - Shell Canada Products, a subsidiary of Shell plc,
today announced the Final Investment Decision (FID) for Polaris, a carbon capture project at
the Shell Energy and Chemicals Park, Scotford in Alberta, Canada. Polaris is designed to
capture approximately 650,000 tonnes of CO2 annually from the Shell-owned Scotford
refinery and chemicals complex.
• In addition to the Polaris FID, Shell today announced FID to proceed with the Atlas Carbon
Storage Hub in partnership with ATCO EnPower. The first phase of Atlas will provide
permanent underground storage for CO2 captured by the Polaris project.
• "Carbon capture and storage is a key technology to achieve the Paris Agreement climate
goals,” said Huibert Vigeveno, Shell’s Downstream, Renewable and Energy Solutions
Director. “The Polaris and Atlas projects are important steps in reducing emissions from our
own operations.”
• Polaris and Atlas will build on the success of the Quest carbon capture and storage (CCS)
facility at Scotford, which has safely captured and stored more than nine million tonnes of
CO2 since 2015 that would otherwise have been released into the atmosphere.
• Both projects are expected to begin operations toward the end of 2028.
• Shell announced the Final Investment Decision (FID) for Polaris,
a carbon capture project at the Shell Energy and Chemicals
Park, Scotford in Alberta, Canada. Polaris is designed to capture
approximately 650,000 tonnes of CO2 annually from the Shell-
owned Scotford refinery and chemicals complex.
• CALGARY, AB, CANADA, June 26, 2024 - Shell Canada Products, a subsidiary of Shell plc,
today announced the Final Investment Decision (FID) for Polaris, a carbon capture project at
the Shell Energy and Chemicals Park, Scotford in Alberta, Canada. Polaris is designed to
capture approximately 650,000 tonnes of CO2 annually from the Shell-owned Scotford
refinery and chemicals complex.
• In addition to the Polaris FID, Shell today announced FID to proceed with the Atlas Carbon
Storage Hub in partnership with ATCO EnPower. The first phase of Atlas will provide
permanent underground storage for CO2 captured by the Polaris project.
• "Carbon capture and storage is a key technology to achieve the Paris Agreement climate
goals,” said Huibert Vigeveno, Shell’s Downstream, Renewable and Energy Solutions
Director. “The Polaris and Atlas projects are important steps in reducing emissions from our
own operations.”
• Polaris and Atlas will build on the success of the Quest carbon capture and storage (CCS)
facility at Scotford, which has safely captured and stored more than nine million tonnes of
CO2 since 2015 that would otherwise have been released into the atmosphere.
• Both projects are expected to begin operations toward the end of 2028.
About Groundbirch

Groundbirch produces methane, natural gas liquids and condensate. The natural gas produced
from the Montney formation is situated 2,500 metres below ground, trapped within a mixture of
siltstone and shale. It is located about 50 kilometres south of Fort St. John, British Columbia.

Capacity

554 million standard cubic feet per day (mmscf/d)

Facilities

• 500 producing gas wells

• Four natural gas processing facilities

What we make

Groundbirch produces methane, natural gas liquids and condensate. The natural gas produced
from the Montney formation is situated 2,500 metres below ground, trapped within a mixture of
siltstone and shale. It is considered sweet natural gas, meaning it contains little to no hydrogen
sulfide or carbon dioxide.

Read the transcript

Advanced technology: multi-pad drilling

Natural gas is the cleanest burning fossil fuel and has the potential to displace more carbon
intensive sources. At Groundbirch, we are using advanced, proven technologies, including
hydraulic fracturing, to unlock this energy resource safely and responsibly.

We use hydraulic fracturing to create hairline cracks to unlock the natural gas that is tightly
trapped in the tiny pores of the rock.

With horizontal drilling technology, several wells can be drilled from a single surface location or
pad to access gas or liquids up to four kilometres away.

• Minimizes footprint and land disturbance

• Reduces need for access roads
• Reduces pipeline right of ways
 Our approach

• We design and test the integrity of our wells to meet local regulations. To protect sources of
fresh water our wells are isolated from the water bearing zones by two to three steel pipes,
and a cement barrier to prevent oil, gas or fluids from escaping into the surrounding ground.
• Our leases are smaller in comparison to other operators
• Drilling typically takes between 10 to 25 days per well followed by hydraulic fracturing and
then completions operations
• We focus on continuous improvement
• Dual hydraulic fracturing – the implementation of advanced hydraulic fracturing practices
resulting in improved operational efficiency and fewer days on location

At our Groundbirch asset, we continually consider the amount of land we use, including the protection
of livestock and wildlife and their critical habitats, to ensure we make responsible decisions that reduce
our impact as much as possible. Before we break ground on any new project, we have a plan in place for
how to return the land back to its previous state.

cows

Reducing our impact

From the start of our planning process, we design our operations and associated infrastructure to both
maximize efficiency and keep habitat disturbance to a minimum.

We plan activities to avoid wildlife migratory seasons, conduct wildlife assessments, create wildlife
crossings, manage dust control and use strict speed limits on local roads all help to reduce our impact on
wildlife and livestock.

Archeological assessments are conducted to avoid unintentionally impacting culturally and historically
important areas.

Since 2015, we have completed interim reclamation on more than 45 sites. This means we re-establish
some of the land around a well pad during the years it is producing. This reduces the amount of surface
land disturbance and minimizes soil erosion.

We complete final reclamation once a pad stops producing which includes safely capping the well,
removing all the surface infrastructure and recontouring the land back to its original state.

Improvements and updates

During both interim and final reclamation, we use salvaged soil from the original landscape to re-form
the land and we re-introduce original vegetation to promote natural biodiversity.

Our partnership with the Twin Sisters Native Plant Nursery, a local Indigenous-owned business, allows us
to reclaim natural landscapes using both local traditional knowledge and native plant species while
helping to employ community members.

Protecting and managing water is important to Shell and the community. We continuously take steps to
manage our water use in a responsible way. Shell conducts its operations in a manner that protects
groundwater and reduces potable water use as reasonably practicable.

Water pipelines built throughout the field distribute water

Reducing our impact

Water is a by-product of our Groundbirch operations. It is typically raised to the surface during oil and
gas production and is also a by-product of some of the manufacturing processes we use. Our water
management system includes storing and recycling our produced water and sharing our produced water
with other industry users, but we still have excess water in our system that needs to be managed and
disposed of in a responsible way.

We minimize the use of fresh water by recycling and reusing water from our processing plants and gas
wells (produced water).
Water pipelines built throughout our field distribute water between our assets, minimize traffic, reduce
emissions, noise and dust and improve road safety.

Improvements and updates

No single option allows us to manage surplus water. Groundbirch continues to investigate and evaluate
collaborative and innovative ways of removing excess water from our system.

Water recycling is enabled by the Groundbirch asset design, which separates water at the pad site and
has a closed water system. Produced water from across the field is stored in two water hubs with a
combined capacity of 190,000m3

In partnership with the City of Dawson Creek, B.C. we built a reclaimed water facility to treat the city’s
wastewater for reuse in the industry and community. This reclaimed treated wastewater is stored in our
water hub and the municipality now uses the reclaimed water for dust control on local roads and sells it
to other producers to offset their freshwater use.

Reducing our impact

Groundbirch has a GHG Energy Management plan in place with several emission reduction projects and
plans, each with various stages of maturity. While actively pursuing projects, Groundbirch also focuses
on many process improvements that will help build a robust and continuous emissions management
process.

Shell is part of an external industry group called the Oil and Gas Methane Partnership which is focused
on improving methane measurement.

We employe a federal and provincial compliant leak detection and repair program.

We deploy electric actuator technology on our well pads to eliminate venting.

Though flares do have continuous pilot flames, no continuous flaring and venting takes place in the
Groundbirch asset.

We have a range of technologies and work practices in place to help find and address unintended – or
fugitive–methane emissions in our operations. We also implement energy-efficiency measures, as well as
flaring and venting reduction programs.
Shell Canada’s Sarnia Manufacturing Centre, also referred to as Shell's Corunna Refinery, is located about
10 kilometres south of Sarnia, Ontario. Crude oil refined at the Centre helps meet southern Ontario’s
transportation fuel needs, such as gasoline, diesel and jet fuel.

About Sarnia Manufacturing Centre

Emergency Response & Reporting

Capacity

85,000 barrels of crude oil daily

Products

Gasoline, distillates, liquid petroleum gas, heavy oils, pure chemicals, solvents

Certifications

ISO 14001

About Sarnia Manufacturing Centre

The Sarnia Manufacturing Centre (SMC) was originally built in 1952 by Canadian Oil. Shell purchased
Canadian Oil's Sarnia Refinery in 1963.

SMC is a refinery and chemicals plant. The refinery can process up to 85,000b/d of crude oil, which is
then converted and refined to help meet southern Ontario’s transportation fuel needs (gasoline, diesel,
and jet fuel).

The refinery also provides key base materials for chemicals and propane producers in the Sarnia area,
including for the Shell Chemical plant adjacent to the refinery. The Shell Chemical plant, which was built
in the 1970s, is a key North American producer of IsoPropyl Alcohol - a key ingredient in hand sanitizers,
disinfectants, and other medical uses.

Read our Fall 2024 Community Newsletter here (PDF, 767 kB)

Products we make at SMC

Low Sulphur Gasoline

Distillates (diesel fuels)

Diesel

Furnace Oils

Aviation Turbine Fuel (Jet Fuel)

Heavy Oils

Liquified Petroleum Gas (LPG)

Propane

Butane

Pure Chemicals

Benzene

Toluene

Xylene

At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all
the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance
Manual help everyone at Shell act in line with these values and comply with relevant laws and
regulations.

Respect

Our people have the opportunity to progress irrespective of gender, ethnicity, or other differences.
Honesty

Staff and business partners are encouraged to speak up and celebrate those who do the right thing.

Integrity

By committing to our policies and rules, we empower our staff and business partners to make the right
decisions.

How we conduct our business

The Shell General Business Principles are central to how we conduct our business and living by them is
crucial to our continued success. We are judged by how we act and how we live up to our core values of
honesty, integrity and respect for people. Our Business Principles are based on these. They promote
trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct
business.

We were one of the first global companies to state and share our beliefs when we published our General
Business Principles in 1976. As part of these principles, we commit to contribute to sustainable
development, balancing short and long-term interests and integrating economic, environmental and
social considerations into our decision-making.

All Shell employees and contractors, and those at joint ventures we operate, are expected to understand
and continually behave in line with our Business Principles. We expect suppliers, and joint ventures that
we do not operate, to apply equivalent principles.

Code of Ethics
Code of Ethics for Executive Directors and Senior Financial Officers of the Shell group. This Code of Ethics
("this Code") should be read in conjunction with the Statement of General Business Principles ("SGBP")
of Shell plc (“Shell”) which governs how each of the Shell companies which make up the group conducts
its affairs.

The SGBP have been adopted by all Shell companies and, amongst other things, provide that all persons
must avoid conflicts of interest between their private financial activities and their part in the conduct of
company business.

This Code is specifically intended to meet the requirements of Section 406 of the Sarbanes Oxley Act and
the listing requirements of the New York Stock Exchange by providing for a number of implementing
requirements in the area of disclosure controls and the avoidance of conflicts of interest by the category
of job holders and persons referred to below.

This Code is applicable to the following job holders and persons:

• the Executive Directors of Shell, which includes the Chief Financial Officer;

• the Executive Vice President – Controller;

• the Executive Vice President – Treasury and Corporate Finance;

• the Executive Vice President Internal Audit and Investigations;

• the Executive Vice President – Taxation;

• the Executive Vice President – Investor Relations;

• the Executive Vice President – Finance – Trading and Supply;

• the Executive Vice President – Finance & Data Operations;

• the Executive Vice President – Finance of Integrated Gas and Upstream;

• the Executive Vice President – Finance of Downstream and Renewables;

• the Executive Vice President – Sustainability & Carbon;

• the Executive Vice President – Opportunity Value Assurance; and

• any person or job holder designated by the Chief Financial Officer (a register of such designated
persons will be maintained by the Company Secretary).

All of the above are hereinafter referred to as "COE Addressees".

Key requirements

Each COE Addressee shall:

a) act in accordance with the highest standards of honesty, integrity and fairness and expect the same in
their relationships with others while maintaining a work and business climate fostering such standards;

b) adhere to the SGBP, any applicable code of conduct on dealing in securities and any provisions for the
avoidance of conflicts of interest stipulated in applicable terms and conditions of employment;
c) excuse themselves from making any decision about an issue at hand in which a conflict of interests
arises or could arise and in such event, disclose in writing the relevant facts and explain the
circumstances that create or could create the conflicts of interest to: (a) the chair of the Board in the
case of the Chief Executive Officer; (b) the Chair of the Audit and Risk Committee in the case of the Chief
Financial Officer, (b) the Chief Financial Officer in the case of (i) the Chief Internal Auditor; (ii) the
Executive Vice President Controller, and (iii) any other COE Addressee;

d) avoid having any financial interest in works of or contracts awarded by a Shell company or a company
associated with a Shell company, or in supplies effected or services rendered to or by such a company
and where this is unavoidable or immediate family members have such a financial interest, such interest
shall be disclosed in writing in the same manner as set out in c. above;

e) not seek or accept from third parties to his own advantage any favour in whatsoever form or
howsoever described in connection with the business of any Shell company or his duties (except for the
acceptance of such things as gifts of nominal value and working lunches, dinners and entertainment of
reasonable value, frequency and duration, appropriate under the circumstances, and subject always to
the standards of a. above);

f) not hold positions or jobs or engage in outside businesses or other interests that adversely impact the
performance of duties owed to any Shell company or the interests of the same;

g) avoid any relationship with a contractor or supplier that could compromise the ability to transact
business on a professional, impartial and competitive basis or influence decisions to be made by any
Shell company; and

h) consistent with the scope of his job responsibilities, ensure full, fair, accurate, timely, and
understandable disclosure in regulatory filings and in other public communications made by Shell.

Reporting

Each COE Addressee shall report any breach thereof in writing to: (a) the chair of the Audit and Risk
Committee in the case of: (i) the Executive Directors of Shell, (ii) the Chief Financial Officer, (iii) the Chief
Internal Auditor and (iv) the Executive Vice President-Controller, and (b) the Executive Vice President
Controller in the case of any other COE Addressee.

No person reporting in good faith a suspected breach of conflicts of interest should be concerned about
retaliation by Shell companies. Any job holder or person involved in retaliation will be subject to the
sanctions referred to below.

Accountability

Each COE Addressee is held accountable for the full compliance with this Code with respect to any issues
within his control. Sanctions for a breach of this Code shall be determined by: (i) the Board of Directors
of Shell where it concerns the Executive Directors of Shell or the Chief Financial Officer; and (ii) the Audit
and Risk Committee where it concerns any other COE Addressee. Sanctions may include serious
disciplinary action, removal from office and dismissal as well as other remedies, all to the extent
permitted by law and as appropriate under the circumstances.

Miscellaneous and waivers

No waiver of any provision of this Code shall be valid unless provided in writing by the chair of the Audit
and Risk Committee and with the prior approval of the Audit and Risk Committee.

In this code words importing the masculine shall include the feminine and words importing the singular
shall include the plural or vice versa.

The provisions of this Code can be amended and supplemented from time to time by resolution of the
Board of Directors of Shell.

Acknowledgement for receipt and acceptance:

Name: ..........................................

Position: .......................................

Place and Date: ...........................

Business integrity

Our core values are honesty, integrity and respect for people. These are reflected in the Shell General
Business Principles, which set out our responsibilities to shareholders, customers, employees, business
partners and society. Together with our Code of Conduct, they govern the way we work around the
world.

The Shell General Business Principles govern the way we work at Shell. They reflect our three core
values: honesty, integrity and respect for people.

The principles set out our responsibilities to shareholders, customers, employees, business partners and
society. They include commitments to fair competition, business integrity and compliance with
applicable laws and regulations.

All Shell employees, contractors, and those working in joint ventures that we operate, are expected to
understand and work in line with the principles. We encourage suppliers and our partners in joint
ventures that we do not operate, to apply equivalent principles.

Our Code of Conduct

The Shell Code of Conduct explains how employees, contractors and anyone else acting on behalf of
Shell must behave to live up to our business principles. The Code of Conduct is comprehensive, covering
safety, anti-bribery and corruption, fair competition and other important areas.

Shell provides mandatory training and regularly reminds employees and contractors about the
importance of both the business principles and the Code of Conduct. We also expect Shell’s contractors
and suppliers to understand and meet our robust requirements.

Ethics and compliance

Leaders at all levels play an essential role, by being uncompromising with respect to safety, ethics and
compliance, making it clear through their actions and expectations that all business plans and activities
must be undertaken in a responsible, safe, ethical and compliant manner.
We have a group-wide Ethics and Compliance programme which focuses on embedding Shell’s core
values and business principles into the culture at Shell. The programme is directed by Shell’s Chief Ethics
and Compliance Officer who is supported by:

• the Shell Ethics and Compliance Office, which is responsible for the design, support and
monitoring of the programme;

• legal counsel who monitor external legal and regulatory developments and provides legal advice;
and

• Shell’s businesses, which implement the necessary policies, standards and procedures into daily
work, supported by Ethics and Compliance representatives who also monitor the programme.

The Shell Ethics and Compliance Manual demonstrates Shell’s commitment to Ethics and Compliance by
defining requirements for businesses and functions to comply with laws on Anti-Bribery and Corruption,
Fraud, Anti-Money Laundering, Preventing the Facilitation of Tax Evasion, Antitrust, Data Privacy and
Trade Compliance.

We provide guidance, advice and training to help employees understand their responsibilities and how
to act ethically and in full accordance with the law.

We do not tolerate the direct or indirect offer, payment, solicitation or acceptance of bribes in any form.
Facilitation payments are also prohibited. More information on measures taken to prevent and detect
corruption is provided on our Transparency and Anti-corruption page.

We aim to do business fairly, ethically and in accordance with applicable laws that promote and
safeguard fair competition among businesses. Our commitments include the prohibition of practices
such as price-fixing and market-sharing. We also publicly report where we have been found guilty by any
competition authority of violating competition law and act in each situation to ensure that Shell’s ethical
values are maintained.

In the same way, our global international trade compliance programme affirms Shell’s commitment to
trade compliance, including export controls and trade sanctions. In addition to relevant training, the
programme provides staff and contractors with tools and resources to comply with applicable trade
regulations.

Reporting violations

We encourage our employees and contractors to share any concerns they may have that the Code is
being breached, anonymously if they wish, and without fear of retaliation. The Shell Global Helpline is
open 24 hours a day, seven days a week and can be accessed through local telephone numbers or the
internet. It allows employees and business partners to seek advice and report concerns anonymously
and in their own language, about potential misconduct. Their concerns are investigated by specialists; if
we confirm that the Code of Conduct has been breached we take appropriate action, which could
include dismissal or the termination of a contract. We report a summary of all Helpline allegations and
significant Code of Conduct violations to the Audit Committee of Shell plc.

What we expect of our people

Our Code of Conduct supports every employee and contractor who works for or on behalf of Shell. It sets
out expected behaviours and how they relate to out Business Principles and Core Values.

Our Ethics and Compliance Manual builds on the Shell General Business Principles and the Shell Code of
Conduct to provide practical advice on how to comply with laws and regulations and how to relate to
customers, communities and colleagues. The Ethics and Compliance Manuals offers detailed guidance on
being compliant, helping our staff do the right thing every day.

Diversity, Equity and Inclusion at Shell

Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels
respected and valued, from our employees to our customers and partners. Diversity, equity and inclusion
is at the heart of the way we do business.

We are committed to attracting, developing and retaining a diverse and talented workforce. Diversity of
thought and perspective helps us to create strong connections wherever we do business.

We foster diversity, equity and inclusion through a wide range of programs and activities. These include
global and local talent plans to ensure our most talented people are progressing irrespective of gender,
ethnicity or other differences. We also have a suite of employee and leadership awareness and
development programs as well as mentoring initiatives, progressive policies that support flexible
working, and a network of over 75 employee resource groups. We continually look for new ways to
enrich our inclusive culture.

Employee health and wellbeing

Employee wellbeing is an integral component of a safe and healthy working environment. We aim to
build a culture where everyone can perform at their best so that together we can solve the energy
challenges of today and tomorrow.

Our objective is to empower our employees to create balance and operate in a safe working
environment through access to programmes and initiatives which promote mental, social, and physical
health.

Our Global Mental Wellbeing Programme (GMWP) is key to delivering on this goal and it is designed to
be delivered over the next five years in Shell.

Creating a culture that supports good mental health

In 2023, we signed the Global Business Collaboration for Better Workplace Mental Health

pledge, to further accelerate progress in workplace mental health by collaborating with a community of
committed multinational organisations. By becoming a signatory, we have committed to make mental
health a visible priority in every geography in which we operate.

The pledge aligns with our longstanding initiatives and commitments, and with our newly launched
Global Mental Wellbeing Programme, which is now our key vehicle for operationalising the pledge action
points.

"I am committed to ensuring a workplace culture that enables our greatest asset, our people, to thrive.
To do this, we must break down all barriers when it comes to the enduring stigma surrounding mental
health. We must promote awareness, offer the right support, and – as business leaders – we must lead
by example through normalising mental health conversations. In joining the Global Business
Collaboration for Better Workplace Mental Health, I make a personal commitment, along with my
Executive Committee, to make positive workplace mental health a priority that is part of our DNA and an
ongoing conversation, across the organisation."

Wael Sawan, CEO Shell

Global Mental Wellbeing Programme

Mental health is a key enabler of employee wellbeing. Shell’s evidence -based Global Mental Wellbeing
Programme (GMWP) is a central component of Shell’s Health Strategy and aims to build a culture that:

1. promotes good mental health,

2. protects against mental ill health, and

3. provides timely access to quality support and care.

Employee involvement has been central to the development of the programme, which was piloted in
2021/22 with 6,500 participants. The voice, experience and feedback of these employees was recorded
using qualitative and quantitative techniques as part of the pilot process, and informed improvements to
programme design in advance of the launch of the global programme in November 2023.

The GMWP comprises a survey and toolkit designed to build mindsets and skillsets that reduce the risk
of chronic stress and burnout and optimise mental health at work. The programme tools focus on
building aspects of workplace culture that protect mental health, along with skills to proactively promote
mental wellbeing.

Businesses are provided with tools that target the specific focus areas for improvement, which are
identified through their survey data. This survey also enables our employees to voice their experience of
wellbeing in Shell.

GMWP tools address the factors that promote and protect mental wellbeing

Professional mental health support services, including our global employee assistance programme (EAP)
provision, are embedded into the programme to ensure timely access to quality care and support for
those who need it. Shell’s EAP, available in most of our locations, offers professional counselling support
to people with personal or work-related problems.
Our five-year goals are to attain a survey participation rate of over 80% and to achieve survey data that
shows over 50% of our employees adopting behaviours that optimise mental health and wellbeing. The
survey data will also inform our ongoing work and commitment to build a workplace culture that
supports the mental wellbeing of employees.

Initial engagement data suggests we are moving towards the participation goal. In the first six months
since its launch, 79% of Shell’s senior leaders registered their lines of business into the programme,
facilitating access to the survey and toolkit for 51% of Shell’s employees.

To optimise programme participation and adoption of healthy behaviours, the survey and toolkit are
rolled out and scaled in lines of business by Programme Leads. These employees act as champions for
the programme and for mental wellbeing within their businesses and facilitate employee feedback into
the programme’s continuous improvement cycle.

Line Managers and Programme Leads, whose teams are entering the programme, are offered two
training modules in building psychological safety in their businesses and having conversations about
mental health with their teams. This training aims to build a supportive workplace culture and reduce
sigma around stress, burnout and mental ill health so that employees feel safe to ask for support and to
access professional mental health services.

Dr Femi Oduneye, VP Health, who has strategic and operational responsibility for mental health in Shell,
welcomed the rollout of the new programme saying, “Employee mental health and wellbeing is integral
to delivering our Powering Progress strategy. After a successful 18-month pilot, we have now started the
rollout of the five-year Global Mental Wellbeing Programme, with the aim of optimising mental
wellbeing across the organisation and tracking our progress as we do so.”

Beating Burnout Together

To mark World Mental Health Day (WMHD) in 2023, Shell focused again on delivering a campaign to
reduce the risk of burnout. Employee insight data from the previous year’s Beating Burnout Together
campaign, was deployed to design materials that addressed the burnout risk- factors that are of most
interest to our employees: demands; boundaries; stress; stigma and where to get support.

The campaign’s key video resources were created by a group of 21 employees from across Shell’s global
population. Together they shared their experiences of stress and burnout to reduce the stigma and
encourage colleagues to reach out for help early.

In total to date, over a quarter of Shell’s employees accessed at least one of the initiatives videos and
discussion-based resources which are designed to be delivered in team settings.

Working together for a safer and healthier shipping industry

The shipping industry is vital for society, yet it has one of the poorest safety records of any industry in
the world.

Since 2012, Shell introduced the Maritime Partners in Safety programme with the aim of improving
safety across the sector by working with the world’s leading 500 shipping and maritime companies.

The programme shares best practice material in order to significantly improve our collective safety
performance.
Shell also commissioned the UK-based Institute of Employment Studies to research the factors that
influence psychological and physical health in the seafaring community, the difference well-being has
on incidents and safety at sea, and what can be done to help seafarers at work.

This research informed the development of the Mental health and well-being resources that are
available on Shell’s external portal

for its contractors and the global shipping industry.

How technology is helping doctors to save lives in remote places

Keeping the people who work for us safe and well is our top priority. We have employees and
contractors in some of the world’s remotest places. So what do we do in emergencies, when somebody
falls ill in a remote location or suffers an injury offshore?

Teams are on standby to transport sick or injured colleagues to hospital from Shell’s platforms, vessels
and remote bases anywhere on the planet within four hours. It can mean a long helicopter flight or
turning a ship around.

Every minute counts in a medical emergency, and an accurate diagnosis is critical. Shell uses
telemedicine technology to help doctors to reach better decisions in remote places, using systems that
provide access to a wide range of expert medical expertise at any time through internet and satellite
connections.

Care through COVID-19

The COVID-19 pandemic saw the introduction of new risk assessments beyond those that are normally
conducted in our industry.

This means we are adopting extra measures to take care of the health of our employees and contractors,
whether working on site or from home, as well as our customers and the communities we work with.

For more information on our approach to Covid-19 visit our website.

You may also be interested in

Contributing to a more Diverse, Equitable and Inclusive World

Our vision is a bold one - to become one of the most diverse and inclusive organisations in the world. A
place where everyone (from our employees, to our customers, partners and suppliers) feels valued,
respected and has a strong sense of belonging.

Read more
Worker Welfare

Care for our workers reflects our core values and our approach to safety. We also know that when
people feel cared for, they perform at their best. Our ambition is to respect and promote the rights and
welfare of our employees and contractors.

Read more
Community health

We run projects, often in partnership with local NGOs or development bodies, that provide people in
communities with access to adequate healthcare.

Read more

Energy and Innovation

Energy is vital to our daily lives. Over the coming decades, more people will gain access to energy and
enjoy higher standards of living. At the same time, climate change remains a serious concern.

Renewables and Energy Solutions

Clean Tech Innovation

BC Centre for Innovation and Clean Energy (CICE)

Shell’s commitment of $35 million, along with matching funds from the Government of Canada and the
Government of British Columbia, helped to establish the BC Centre for Innovation and Clean Energy

. The Centre is bringing together innovators, industry, governments and academics to help accelerate the
commercialization and scale-up of lower-carbon energy technologies. It is also a catalyst for new
partnerships and world-leading innovation to deliver near and longer-term carbon emission reductions.

Natural Gas Innovation Fund (NGIF)

Shell is a member of the NGIF, an initiative of the Canadian Gas Association to support cleantech
innovation in natural gas. NGIF fills a technology development gap in the sector and invests in innovation
led by cleantech start-ups and small and medium-sized enterprises enabling natural gas solutions for
current and emerging challenges facing Canada’s energy system.

Hydrogen

Shell sees opportunities across the hydrogen supply chain. Shell and Canadian company HTEC
launched Canada’s first retail hydrogen vehicle re-fueling station in Vancouver and Shell now hosts a
second HTEC site within our Mobility network.

Hydrogen fuel cell electric vehicles convert hydrogen into electricity and produce only heat and water
when driven. They can drive up to 700 kilometres before being refueled in a few minutes at a standard
station with a hydrogen dispenser.
Liquid Fuels

In Canada, Shell supplies renewable diesel in British Columbia, Manitoba and Quebec, while biodiesel is
marketed across the country. Shell has also invested with others in the deployment of biofuels
technologies in Canada with the Forge biofuel production plant

FORGE: Canadian biofuel start-up FORGE Hydrocarbons Corp is building a first-of-its-kind CAD$30 million
commercial-scale, biofuel production plant in Sombra, Ontario with a capability of 7.5 million gallons of
renewable fuels annually. These fuels include renewable jet fuel, diesel and naphtha from waste fats and
oils which are cheaper to produce than conventional renewable diesel and require no specialized
blending infrastructure.

Renewable Power

EV charging : Shell currently owns or operates more than 11,000 public and private charge points in the
United States and Canada. The Shell Recharge EV charging network is being deployed across various
provinces in Canada, with the ambition to become a national EV charge point network provider, similar
to our fuel-branded network, supporting EV drivers journeys from coast to coast.

In 2022, Shell announced that with support from Natural Resources Canada, 79 fast charging points
(which operate between 50 and 180 kilowatt hours) would be installed at select Shell retail locations
along critical corridors from British Columbia to Ontario. We plan to grow our Shell Recharge brand
network presence across North America by providing customers with the best and most convenient EV
experience available, enabling them to charge where, when and how they want.
Solar at Scotford: Shell Canada and its North American solar platform Silicon Ranch are building a 58-
megawatt solar farm adjacent to Shell’s Scotford Energy Park. The solar farm will be the first in Canada to
be built, owned and operated by Tennessee-based Silicon Ranch, which is 47% owned by Shell. The
power generated by the new solar farm will be dedicated to the Scotford refinery providing 20% of its
energy needs.

Onshore Wind: Shell has a long-term power purchase agreement with Calgary-based BluEarth to
purchase wind capacity from their 130 MW Hand Hills Wind Project near Drumheller, Alberta. Shell
Energy will purchase the electricity and associated emission offsets from 100 MW of the project’s
capacity.

Carbon Capture and Storage

Located at the Scotford upgrader near Edmonton, Alberta, the Quest Carbon Capture and Storage facility
is designed to capture and store CO2 from hydrogen production. Learn more about our Quest facilit

Shell in the Community

We aim to operate in a responsible manner in a way that balances short- and long-term interests, and
that integrates economic, environmental and social considerations.

Working with Indigenous Communities

At Shell Canada, we acknowledge the rights of Indigenous Peoples and strive to positively contribute to
reconciliation with Indigenous Peoples and communities in Canada by recognizing Aboriginal and treaty
rights, the diversity of Indigenous cultures across the country, and by jointly seeking opportunities to
work together for mutual benefit.
Our Commitment and Strategy

Sarnia Indigenous Art Installation

Contracting Locally

Working closely with Indigenous communities

At Shell Canada we believe Indigenous communities are important partners; our projects must be
designed and implemented to minimize impacts, provide shared value and enhance relationships with
Indigenous Peoples. Building and maintaining trusting relationships, investing in human capacity, and
sharing economic benefits, provides opportunity to maintain social license to operate, reduce project
risks, and builds a diverse and inclusive workforce.

Shell acknowledges the rights of Indigenous Peoples and recognizes that additional resources, strategies,
and actions are required to engage with impacted communities to understand their concerns and issues,
to develop and implement mitigation and enhancement measures, as well as develop relationships for
the life of our operations.

Sarnia Indigenous Art Installation

Meet John Williams

If you are lucky enough to encounter one of his paintings and can almost hear the heartbeat of a drum
or smell the smoke from a smudging, then John has achieved his goal – that you feel something.

John’s impressive talent, coupled with his focus on Indigenous culture and people, is part of the reason
Shell Canada commissioned him to design and paint a mural for a storage tank at the Sarnia refinery to
commemorate the site’s 70th anniversary.

John is a member of the Ojibway tribe and Aamjiwnaang First Nation in Ontario. A graduate from
Ontario College of Art & Design, he has been painting for more than 16 years and had his first solo show
in 2008.

Watch the video to learn about John’s story and his collaboration with Shell.

Social Investment

Our local and national social investment programs support the communities around our operations as
well as national programs that provide lasting benefits to Canadians across the country.

National Partners
We support causes important to Canadians such as access to health care, supporting children and youth,
and creating affordable housing. We partner with Indigenous organizations who deliver education,
leadership and skills development, which helps amplify opportunities and remove barriers for
Indigenous communities.

Banff Centre

Indigenous Leadership programs at Banff Centre provide leaders an opportunity to gain a better
understanding of how to establish a strategic direction for their communities and organizations,
implement that plan through focused effort, and measure performance. Leaders also learn the
knowledge and skills necessary to run effective organizations and build communities with sustainable
economies.

Read more
BGC Canada

BGC Canada (formerly Boys and Girls Club of Canada) provides programs and services that help young
people realize positive outcomes in self-expression, academics, healthy living, physical activity, job
readiness, mental wellness, social development, leadership, and more.

Powering Positivity

Powering Positivity makes it easy for employees to support the causes they care about. With Shell
matching employee donations and paying an hourly rate for volunteer hours, Shell Canada employees
amplify their positive impact to support our communities.

Our employees are supercharging their power to do good.

Through Powering Positivity – Shell’s employee giving program – Shell Canada employees choose how
they invest their time and money in the social causes that matter most to them.

Each employee is allocated an individual matching budget of $1,500 annually, with the option of logging
volunteer hours (to be matched at $20.00/hour with no minimum number of hours) or by making
charitable donations.

With Shell matching employee donations and paying an hourly rate for volunteer hours, Shell Canada
employees amplify their positive impacts.

Our communities are our families, neighbours and partners, and we strive to bring benefits to all the
places we live and work. With operations and retail sites from coast to coast, Powering Positivity is just
one way we can provide community support.
Shell Canada Commits $1 Million in Transformational Support for Youth Mental Health Across Canada

Use a read speakerPrint a document

TORONTO (ON), December 3, 2024 — Today, Kids Help Phone is proud to celebrate Shell Canada for
committing $1 Million in support of the mental health and well-being of young people across Canada.
Shell’s leadership and unwavering generosity are advancing Kids Help Phone’s mission to ensure every
young person in Canada has access to mental health resources when, where, and how they need it.

Through a national social investment program and the dedication of its employees who champion youth
mental health, Shell has shown an outstanding commitment to Kids Help Phone’s Feel Out Loud
campaign — the largest campaign in support of youth and their mental health in Canada’s history.

Shell’s contributions will drive the expansion of clinical services, tackle the mental health equity gap, and
transform Canada’s e-mental health landscape. The partnership will support countless young people in
Canada, advocating for access to comprehensive support regardless of geography, background, or
identity.

“Shell Canada is driving true change for youth mental health by ensuring that every young person,
wherever they are and however they identify, has access to comprehensive support in their moment of
need,” said Katherine Hay, President & CEO, Kids Help Phone. “Making this $1 million commitment
highlights Shell Canada’s deep-rooted dedication to creating real, positive change for youth, and we are
profoundly grateful for their advocacy and leadership.”

Shell Canada’s $1 million commitment aligns with its mission to foster a more inclusive, resilient world
for young people in Canada, advocating for comprehensive mental health support during critical
moments. Through its generous investment, Shell Canada and its employees are helping Kids Help Phone
break down barriers and deliver meaningful, accessible mental health resources to every young person
in need.

“Shell’s support for the Kids Help Phone’s Feel Out Loud campaign is an important step in helping to
address the mental health crisis facing Canada’s youth and ensuring they have access to the resources
and support they need,” said Susannah Pierce, Shell Canada President and Country Chair. “Supporting
young people in overcoming mental health challenges helps build a healthier, more resilient future for
everyone.”

Kids Help Phone invites others to join the Feel Out Loud movement and invest in a better future for
Canada’s youth.

FAST FACTS

• Kids Help Phone has supported young people over 21 million times since the onset of COVID-19,
and this number continues to grow every day.

• On average, 75% of young people who reach out to KHP share something they’ve never shared
with anyone else.

• On average, 88 per cent of young people feel better after connecting with Kids Help Phone.
 • The top issues young people text Kids Help Phone about include anxiety, stress, depression,
relationships, suicide and isolation.

About Feel Out Loud

Kids Help Phone’s Feel Out Loud movement, a $300 million fundraising campaign is the largest
movement for youth mental health in Canada’s history. The campaign is aimed at providing young
people support without obstacles and help with any hardship. Because no challenge is too big, and no
feeling is too small for Kids Help Phone.

About Kids Help Phone

Kids Help Phone is Canada’s only 24/7 national, e-mental health service offering free, confidential, multi-
lingual support to young people. As the country’s virtual care expert, we give millions of youth a safe,
trusted space to Feel Out Loud over the phone, through text, or in self-directed supports for any
moment of crisis or need. The Feel Out Loud campaign is the largest movement for youth mental health
in Canada’s history – it will raise $300 million to unlock hope for young people to thrive in their worlds.
Kids Help Phone gratefully relies on the generosity of donors, volunteers, stakeholder partners,
corporate partners and governments to fuel and fund our programs. Learn more at KidsHelpPhone.ca.

About Shell Canada

Shell Canada Limited

Employees at Shell Canada

Recognized as one of Canada's Top 100 Employers (2025) and Alberta's Top Employers (2025):

By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Nov 14, 2024)

Here are some of the reasons why Shell Canada Limited was selected as one of Canada's Top 100
Employers (2025) and Alberta's Top Employers (2025):

• Shell Canada encourages employees to reach out to the local community through the company's
Powering Positivity employee giving program -- employees are encouraged to make donations to
the eligible Canadian charity of their choosing and the company will provide a 100 per cent
match to their donation

• Shell Canada supports ongoing employee development throughout an employee's career, from
paid internships, apprenticeships and formal mentoring to leadership development programs
along with subsidies for tuition and professional accreditations
 • Shell Canada's new head office is located in the landmark 'The Bow' tower in downtown Calgary,
offering employees all-weather access to numerous restaurants, cafés, shops, services and an
onsite fitness club with nominal rates -- employees also have access to nearby alternative fitness
clubs that offer reduced corporate membership rates

Shell Canada employees at the organization's site in Groundbirch, BC

Shell Canada employees at the organization's site in Groundbirch, BC

Shell Canada employees at the organization's site in Groundbirch, BC

Employer Background

Work EnvironmentRating: A+

Work Atmosphere & CommunicationsRating: A

Financial Benefits & CompensationRating: A

Health & Family-Friendly BenefitsRating: A

Vacation & Personal Time-OffRating: B+

Employee Engagement & PerformanceRating: A+

Training & Skills DevelopmentRating: B+

Community InvolvementRating: A+

Susannah Pierce, president and country chair, at Shell Canada (Photo credit: Brian Buchsdruecker)

Curiosity and innovation fuel Shell’s evolution

After 27 years with Shell Canada Limited, Kirsten Sauder can sum up in a single word why she has made
her career there: people. “The great people I’ve worked with and the very empathetic leaders I’ve
worked for, who helped shape my own leadership style,” she says, “are the number one reason.”

The resulting workplace culture – supportive, flexible and innovative – has been a hallmark of Calgary-
based Shell throughout her time there, says Sauder, manager, supply and commercial fuels. “I learned
that very early on in my career when I lost my father. It was a rapid set of circumstances, and I had
burned through most of my vacation by the time it happened. But my line manager was highly
supportive, and management helped make sure I had the time I needed to deal with the loss. That
meant a lot to me.”

“Our core values are honesty, integrity and respect for people,” says Shell Canada president and country
chair Susannah Pierce. “The ability to be mentored, to get feedback and feel like you’re learning, brought
me into the organization back in 2009. Ever since, each role I’ve had, I’ve been able to stretch and grow.”
Shell strives to foster a culture where employees feel that they can speak freely with their colleagues and
line managers, Pierce says. “Having safe conversations and working together to advance business
outcomes while leveraging our current skills is a key differentiator for Shell and how we get stuff done
moving forward together.”

Safe workplace conversations include those about health, both mental and physical. “Mental health is
absolutely a focus of ours, an area where we are constantly re-evaluating how to give people the support
they need,” says Pierce. “The work I’ve been doing with our chief health officer and our HR lead is a
systemic look at mental health, to better understand what are the right conditions to maintain it, so
we’re not just supporting those suffering, we’re dealing upfront with causes.”

When the workplace offers opportunities for career advancement and the sort of support that buoyed
Sauder in a difficult time, Pierce says, it has the core ingredients for a strong two-way loyalty. “Employee
engagement and workplace culture are key to being a top employer,” she says, “and we will certainly not
be on any such list if we don’t get that right.”

Part of getting it right is an acceptance of constant change, Pierce adds. “We continue to innovate in
terms of understanding what drives the most productivity and what drives the best employee
engagement.” Shell is something of an outlier in its industry, as Sauder points out, in maintaining a
hybrid office schedule. “It’s working well for us,” says Pierce. “While it might not work for every
company, here it’s based on employee engagement, and I think it offers the best of both worlds.”

A similar commitment is also what the company seeks in its new hires. Individual employees will need to
be as innovative as Shell strives to be, Pierce says. “We have our values, but we’re also looking for people
who acknowledge that we must be constantly open to change. The context of our business, our
competitiveness, will be challenged through the continuing evolution of the energy sector,” she says.

“We need people who will be curious, willing to accept that change will happen, and lean in on it while
accepting that they might need to change too – to learn, grow and do something new.”

This article appeared in the magazine announcing this year's Canada's Top 100 Employers winners,
published November 15, 2024 in The Globe and Mail. This article was prepared with the financial support
of the employer, which reviewed but did not write its contents.

Read more

1.

2.
Onsite operators at Shell overlook the Scotford Complex, located 40 kilometres northeast of Edmonton

Shell’s core values support new ways of thinking

In a recent Shell Canada Limited leadership meeting in Calgary, says Maria Paquet, vice president of
human resources, those present spoke about times when they felt included at work and times when
they did not. “People shared stories, and it became a conversation about how to have real conversations
in the workplace,” Paquet says.

“Being open yourself and starting with a bit of vulnerability goes a long way, we realized. Otherwise,
you’re never going to get that openness from your employees.”

Safe spaces and real conversations are a bedrock for a workplace based on Shell’s core values of honesty,
integrity and respect for people, says Paquet. When it comes to employee mental health, she continues,
the company has supports, notably a $1,900 wellness spending account and bringing in experts to speak
about mental well-being. “But creating trust and a feeling of safety comes from having real conversations
about how our real selves are feeling,” says Paquet.

“Shell’s values and practices together support both our authentic selves and the mindsets and
behaviours the company and its people need to manage the changes we are seeing as a society and as
individuals.”

Tim Duncan, production unit manager – chemicals, easily agrees. “Shell’s values, and the way they shape
the workplace, make it easy to come to work and do the right thing. We’re inclusive and really
supportive of developing new skills and new ways of thinking,” says Duncan, who is based at the
company’s Scotford Complex northeast of Edmonton.

“We have a good history at Scotford of testing a technology and then scaling up. We installed a five-
megawatt solar farm here to help power our chemicals facility, found it was working well, and recently
joined with a partner to start up a 58-megawatt facility to provide the refinery with solar power. We
don’t just talk about change, we affect it,” Duncan says.

“I always tell young engineers starting out, ‘If you want to change the world, come work for Shell – but
you’ll need a learner mindset, because that’s how we will discover the solutions.’”

Shell is committed to fostering that mindset through its leadership development programs, education
reimbursements and the high value it ascribes to mentoring, Paquet says. Some of the latter is formal
and not location-bound – Duncan is currently mentoring an engineer in Sarnia, Ont. – while informal
mentoring is a constant at work sites. Shell also provides abundant opportunities to move between roles
in different parts of a global business, adds Paquet.

Duncan, who started a four-year stint at Shell’s Hydroprocessing Centre of Excellence (COE) in
Amsterdam a decade ago, can attest to that. “It was fantastic opportunity to work with some of the
brightest minds in the industry, as we designed new units across the world,” Duncan says. “A lot of
Canadians have spent time in the Netherlands, including our president Susannah Pierce and the new
head of the Hydroprocessing COE who came in towards the end of my time there.”

The training, the opportunities, the open conversations on everything from inclusion to health to
artificial intelligence, and Shell’s core values, work together, Paquet says, “to foster the skillsets and the
mindsets to deal with an uncertain world.”

This article appeared in the magazine announcing this year's Alberta’s Top Employers winners, published
January 28, 2025 in the Calgary Herald and Edmonton Journal. This article was prepared with the
financial support of the employer, which reviewed but did not write its contents.

Read more

The Career Directory

Shell Canada Limited has been selected for The Career Directory, our guide to entry-level recruitment
for recent college and university graduates.

Highlights for New Grads

Industry Oil and gas production and distribution

Full-time employees in
2,501 to 5,000
Canada

Parent company Shell

Parent company head office London, United Kingdom

 Vancouver BC, Fort Saskatchewan AB, Sarnia
Major Canadian locations
ON, Calgary AB, Fort St. John BC

paid internships, summer jobs, co-op

Student opportunities
opportunities

subsidies for professional accreditation,

orientation program, online training, in-
Training
house training, mentoring, in-house career
planning services

Offers a 3-year graduate program that

Other info for new grads features mentorship, internal and external
coursework, and on-the-job learning.

Process Engineering EIT, Mechanical

Engineering EIT, Electrical Engineering EIT,
Process Automation & Controls EIT,
Machinery EIT, Static EIT, Commercial
Typical new grad positions Analyst, Pricing Coordinator, Terminals
Support Advisor, Channel Optimization,
Trading & Supply Specialist, Sulphur
Operations Analyst, Territory Manager, Sales
Analyst, and Marketing Analyst

Starting salary $80K to $90K

health benefits for new employees, flexible

Work benefits work hours, telecommuting, employees
receive paid time off to volunteer

new employees receive 3 weeks of paid

Vacation allowance
vacation after their first year on the job

Academic fields recruited

Recruits at these schools

Search all jobs from Shell Canada LimitedLive search powered by Eluta.ca

Introducing Shell V-Power ® NiTRO+ Premium Gasoline

May 5, 2024
Shell V-Power® NiTRO+ protects against future buildup of carbon deposits, unbeatable protection against
corrosion and our best protection against wear and friction. Learn how our premium gasoline can help
beat out.

Shell Canada is thrilled to launch its new and improved Shell V-Power ® NiTRO+ Premium Gasoline that
is all about maximizing your vehicle’s performance. As of May 6th, this Premium Gasoline is available at
all Shell-branded sites across Canada!

Why Premium Fuel

At Shell we know that all fuels are not the same, which is why we are committed to making high-quality
fuels for our customers and their cars. Our fuel scientists are industry-leading, passionate experts, who
create some of the most advanced fuels in the world.

Shell V-Power NiTRO+ Premium Gasoline removes up to 100% of performance-robbing deposits to

rejuvinate engine performance.* The build-up of deposits in fuel injectors can have a disruptive effect on
the fuel spray into the combustion chamber, causing your engine to no longer operate under optimum
conditions. Removing deposits that have formed in injectors helps an engine perform at its full
potential. Click here for more about Shell V-Power NiTRO+ Premium Gasoline

Shell’s Innovation Partnership with Scuderia Ferrari

Shell’s association with Scuderia Ferrari is one of the longest running in Formula One history. We work to
support Scuderia Ferrari to deliver success on the track through effective and successful product
development. Then, we take what we learn together with this highly successful team in extreme
conditions on the track and apply it to the fuels available for our customers on the road.

The Shell V-Power® racing fuel used in Scuderia Ferrari F1 cars contains 99% of the same types of
compounds as Shell V-Power® NiTRO+ road gasoline available in Canada, so our customers can fuel up
like the pros! Learn more about Shell and Scuderia Ferrari.
Shell Executives unveil the new Shell V-Power NiTRO+ Premium Gasoline alongside our innovation
partners, Scuderia Ferrari in Maranello, Italy.

Customer Offers

To celebrate the launch, customers can take advantage of exciting offers through Shell Go+ and our
partners AIR MILES®, CAA**, and BMO. And as a part of our partnership with the Toronto Blue Jays™,
customers will be delighted with a game day offer on Shell V-Power NiTRO+ Premium
Gasoline. Download the Shell App to get the full experience!

Performance Tour

Kicking off in Calgary on May 9, the Shell V-Power NiTRO+ Performance Tour will be hitting the road with
an 80’ truck and trailer that will travel from British Columbia to Quebec visiting select mobility sites
along the way.

Visitors to the Performance Tour will learn about Shell’s fuel technology and how the new formulation
can support vehicle performance and can engage with interactive games to win prizes while learning
about Shell’s innovation in motorsport. For more about the Performance Tour
visit www.shell.ca/vpowertour for dates and locations.

Click here for more about Shell V-Power NiTRO+ Premium Gasoline

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*
In gasoline direct injection engine fuel injectors with continuous use of Shell V-Power® NiTRO+
Premium Gasoline.
**
These exclusive Member benefits and savings at participating Shell stations are available across
Canada to all CAA, AMA and BCAA Members, excluding CAA Quebec Members and Shell stations in
Quebec. Conditions apply, see www.shell.ca/caa for details.