Job description
We are retained by one of the legendary Chain of Restaurants in
South India, for their top leadership position of Chief Operations
Officer. This iconic group has provided millions the rich heritage of
the vibrant flavors of Indian cuisine with a legacy that spans
decades. This hallowed vegetarian restaurant chain has been a
cornerstone of culinary excellence, known for innovation, hygiene,
and exceptional customer service. With over 2500 employees and
50 branches across India and international locations, is at the
forefront of delivering authentic flavors and memorable dining
experiences. This group is now poised for ambitious growth and
seek an exceptional Chief Operations Officer (COO) to lead our
nationwide expansion and operational excellence.
Ideal Candidate Profile :
Industry and Work Experience:
Quick-Service Restaurant Industry: Over two decades of
progressive experience, culminating in the role of General
Manager and Circle Head, managing operations for the largest
regional segment with 300-500 outlets and generating an annual
business volume of 500-1000 Crores.
Significant contributions to international food and beverage
operations through multi-site management and school catering
during tenure in North America, and South East Asia.
Proven track record in scaling operations, including opening new
outlets of a broad scale of 500-600 numbers and optimizing
operational processes.
Managerial and Leadership Competencies:
Expertise in leading large-scale teams, managing over 6,000
employees across multiple geographies, and mentoring mid-level
and senior managers.
Proficient in P&L management, achieving consistent profitability
and cost optimization with an average EBITDA of 35%.
Strategic planning and forecasting capabilities to address business
challenges and harness growth opportunities.
Experience in new outlet setups, including market surveys, site
identification, commercial negotiations, and operational readiness.
Recognized for innovative customer service strategies and
corporate social responsibility initiatives, with multiple national
accolades.
Strong cross-functional leadership, managing operations, human
resources, IT, corporate affairs, and training functions to drive
organizational success
Key Responsibilities
1. Strategic Leadership:
o Provide overarching leadership to a workforce exceeding 2500
employees, ensuring alignment with the organizations mission
and vision.
o Collaborate with the executive team to develop and implement
growth strategies for nationwide and international expansion.
2. Operational Excellence:
o Oversee day-to-day operations, maintaining the highest quality
and hygiene standards that our brand is celebrated for.
o Enhance profitability through efficiency improvements, strategic
planning, and financial management.
3. Expansion & Development:
o Spearhead the launch of new outlets, including market research,
site selection, lease negotiation, and operational setup.
o Drive innovation while preserving the authenticity of our
traditional vegetarian cuisine.
4. People Management:
o Build a culture of excellence by training, mentoring, and
motivating teams at all levels.
o Foster accountability and continuous learning to enhance service
delivery and operational success.
5. Business Performance:
o Own the P&L for all operations, ensuring sustainable growth and
profitability.
o Implement cutting-edge strategies to optimize resource
allocation and improve EBITDA performance.
Required Skills and Experience
1. Experience:
o A minimum of 15 years in leadership roles within the hospitality
or food & beverage industry.
o Proven track record in managing large-scale operations (e.g.,
overseeing 100+ outlets or leading a workforce of 2000+).
o Demonstrated expertise in launching new outlets, market
expansion, and scaling operations nationally or internationally.
2. Competencies:
o Strong financial acumen with experience in managing multi-
million-dollar P&Ls.
o Exceptional team management and leadership skills, with
experience in training and development.
o Customer-centric mindset, with a proven ability to enhance
customer satisfaction and service delivery.
3. Other Attributes:
o Adept in negotiation, stakeholder management, and fostering
long-term business relationships.
o Familiarity with implementing quality control measures,
operational SOPs, and innovative culinary trends.
Key competencies
Strategic Vision and Leadership: Proven ability to
conceptualize and implement large-scale growth strategies while
aligning operations with the organization's mission and vision.
Operational Excellence: Expertise in managing complex, multi-
location operations while ensuring adherence to industry-leading
quality, hygiene, and efficiency standards.
Financial Acumen: Strong command over P&L management,
cost optimization, and driving profitability, with a history of
improving EBITDA and overall financial performance.
Team Building and Leadership: Exceptional skills in training,
mentoring, and motivating large teams, fostering a culture of
accountability and excellence.
Expansion and Market Development: Hands-on experience in
market research, site selection, lease negotiations, and successful
operational setups for nationwide or international outlets.
Why Join Us?
Impactful Role: Shape the future of a legendary restaurant chain
as we enter a new era of expansion and innovation.
Growth Opportunities: Drive large-scale operations with
significant influence over the brands direction.
Dynamic Culture: Join a team passionate about delivering
excellence and celebrating Indias culinary heritage.
Application Process:
Please email your resume and a cover letter detailing your
leadership philosophy and relevant achievements. Lets redefine
dining experiences together!
