Cisco 210-060
Implementing Cisco Collaboration Devices v1.0
Version: 4.0
Cisco 210-060 Exam
Topic 1, Describe the Characteristics of a Cisco Unified Communications Solution
QUESTION NO: 1
Which two technologies comprise a Cisco Presence deployment? (Choose two.)
A. Cisco Unified Presence Server
B. Cisco Unity Connection
C. Cisco Unified Communications Manager
D. Active Directory
E. Cisco Unified Border Element
F. Cisco Expressway
Answer: A,C
Explanation:
QUESTION NO: 2
Which three network elements are crucial when deploying VoIP devices? (Choose three.)
A. Round-trip time
B. QoS markings
C. Bandwidth
D. Ethernet
E. Fibre
F. Token ring
Answer: A,B,C
Explanation:
QUESTION NO: 3
Use the router console to view the configuration and answer the question.
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When a call is placed from the Branch Router phone to the PSTN number of 914085551212, the
call is failing. What dial-peer is supposed to be used and why is the call failing? Select 2 (two)
A. dial-peer voice 910 pots
B. dial-peer voice 9 pots
C. dial-peer voice 9001 voip
D. destination pattern is incorrect
E. prefix is missing from the dial-peer
F. the port assignment is incorrect in the dial-peer
G. the port number is missing in the dial-peer
Answer: B,F
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Explanation:
The dial 9, 910, and 9001 dial peer configurations are shown below:
Here we see that dial peer 9 and 910 match the same destination pattern, but 9 will be used first.
However, the port used should be 0/0/0:15 not 0/0/0:12.
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QUESTION NO: 4
Use the router console to view the configuration and answer the question.
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Cisco 210-060 Exam
Emergency calls from a Branch router phone is failing. From the router configuration information
provided, why is this call failing?
A. The dial-peer port assignment is incorrect
B. the digit string prefix is missing
C. The destination pattern is incorrect
D. digit stripping needs to be performed
Answer: C
Explanation:
The emergency dial peer configuration is shown below from the Branch routers:
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Here we can see that 911 does not actually match the configured destination patterns.
QUESTION NO: 5
Use the router console to view the configuration and answer the question.
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International calls are also failing. Using the router configuration supplied, why are international
calls failing?
A. Prefix should be 00
B. The character "T" cannot be used in a Pots dial pattern
C. The port should be 0/0/0:12
D. The destination pattern is missing a "0"
Answer: A
Explanation:
The International dial peer configuration is shown below:
The prefix is incorrectly set to 900, not 00.
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QUESTION NO: 6
Use the router console to view the configuration and answer the question.
Calls to National numbers are failing. Using the Branch router configuration, correctly determine
why these calls are not successful
A. The port assignment should be 0/0/0:12
B. The destination pattern should be 90[1-9]T
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C. The character "T" cannot be used in a Pots dial pattern
D. The digit prefix should be "00"
Answer: B
Explanation:
The National dial peer configuration is shown below:
Topic 2, Provision End Users and Associated Devices
QUESTION NO: 7
An administrator group is looking to on-board multiple users with Cisco Unified Communications
Manager at one time. Which option should be used?
A. Bulk Administration Tool
B. Product Upgrade Tool
C. Command Lookup Tool
D. Cisco Unified Communications Manager User Options Page
E. Cisco Upload Tool
Answer: A
Explanation:
QUESTION NO: 8
A user wants their name to show on their phone instead of their directory number. Which
configuration item allows an administrator to do this?
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A. Line Text Label
B. Alerting Name
C. External Phone Number Mask
D. Caller Name
E. Description
Answer: A
Explanation:
QUESTION NO: 9
A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft
key for this feature. Which option accomplishes this configuration from within the Cisco Unified
Communication Administrator Directory Number configuration page?
A. Call Forward and Pickup Settings > Forward No Coverage External > Select voice mail check
box
B. Call Forward and Pickup Settings > Forward Busy External > Select voice mail check box
C. Call Forward and Pickup Settings > Forward All > Select voice mail check box
D. Call Forward and Pickup Settings > Forward Unregistered External > Select voice mail check
box
Answer: C
Explanation:
QUESTION NO: 10
A new user has successfully registered Cisco Jabber. Which option verifies that the Jabber client
is connected to all appropriate back-end systems?
A. Show Connection Status
B. Report A Problem
C. Advanced Settings
D. About Jabber
E. Reset Jabber
Answer: A
Explanation:
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QUESTION NO: 11
Use the exhibits below to answer the question.
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Cisco 210-060 Exam
A new phone has been added to the Cisco Unified Communications Manager, but is not
registering properly. What is causing this failure?
A. Device Pool cannot be default
B. phonei_css is the incorrect calling search space2
C. 9971 Phones do not support SIP
D. The location Hub_None has not been activated
E. MAC address is incorrect
Answer: E
Explanation:
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The host name is a unique, fixed name that is automatically assigned to the phone based on its
MAC address. However, here we see that the configured MAC address is 8478ACF71D1F, but the
host name shown on the 9971 Phone Information diagram shows the host name as
8478ACE71D1F.
QUESTION NO: 12
Use the exhibits below to answer the question.
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Cisco 210-060 Exam
What two issues could be causing the Cisco Jabber failure shown in the exhibit? (Choose two)
A. Incorrect username and password
B. IM & Presence server is down
C. User is not associated with the device
D. IP or DNS name resolution issue
E. CSF Device is not registered.
F. IP Phone DN not associated with the user
Answer: B,D
Explanation:
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Cisco 210-060 Exam
The error message shown in Jabber is “Cannot communicate with the server” which points us to a
connectivity issue with IP/DNS or the server is down. All other answer choices would result in a
login failure, not communication error.
QUESTION NO: 13
Use the exhibits below to answer the question.
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Cisco 210-060 Exam
Refer to the exhibits
Which configuration option, in the device configuration page, will allow an administrator to assign a
device to a group of like devices?
A. Media Resource Group List
B. Device Pool
C. Location
D. AAR Calling Search Space
E. Calling Search Space
Answer: B
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Explanation:
Use device pools to define sets of common characteristics for devices. The device characteristics
you can specify for a device pool are:
•Region
•Date/time group
•Cisco CallManager group
•Calling search space for auto-registration
Topic 3, Configure Voice Messaging and Presence
QUESTION NO: 14
Which three locations can an administrator import from to create users on Cisco Unity
Connection? (Choose three.)
A. Bulk administration tool
B. LDAP
C. Cisco Unified Communications Manager via AXL
D. Outlook
E. Presence
F. Cisco Compatible Extensions
Answer: A,B,C
Explanation:
QUESTION NO: 15
Which option can an administrator use to add users to Cisco Unity Connection in different time
zones?
A. User Templates
B. Call Handler Template
C. Contact Template
D. Directory Handler
E. Interview Handler
Answer: A
Explanation:
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Cisco 210-060 Exam
QUESTION NO: 16
A user is assigned more than one directory number. Which option allows one voicemail box to
serve both directory numbers?
A. Alternate Extension
B. Notification Devices
C. Alternate Names
D. Message Settings
E. Caller Input
F. Mailbox
Answer: A
Explanation:
QUESTION NO: 17
Which component is needed to facilitate the connection between Cisco Unified Communications
Manager and Cisco Unified Presence Server?
A. SIP trunk
B. H.323 gateway
C. Gatekeeper
D. MGCP gateway
E. Cisco Unified Border Element
Answer: A
Explanation:
QUESTION NO: 18
A technician is preparing to activate the needed services in Cisco Unified Communications
Manager to integrate with an IM and Presence server. Which four services must be enabled?
(Choose four.)
A. Cisco TFTP
B. Cisco AXL Web Service
C. Cisco CTI Manager
D. Cisco Messaging Interface
E. Cisco Intercluster Lookup Service
F. Cisco Extended Functions
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Cisco 210-060 Exam
G. Cisco Unified Communications Manager
H. Cisco Directory Sync
Answer: A,B,C,G
Explanation:
Topic 4, Maintain Cisco Unified Communications System
QUESTION NO: 19
An administrator wants to gauge the load and performance capacity of Cisco Unified
Communication Manager devices, including conference bridges, gateways, and trunks. Which
report would the administrator run?
A. CAR
B. CDR
C. SIP
D. RTMT
E. CUBE
Answer: A
Explanation:
QUESTION NO: 20
Which option would an administrator use to find all unassigned directory numbers in Cisco Unified
Communications Manager?
A. Route plan report
B. CDR
C. CAR
D. Cisco Reporting Tool
E. Directory number lookup
Answer: A
Explanation:
Topic 5, Provide End User Support
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Cisco 210-060 Exam
QUESTION NO: 21
An end user is unable to sign into Jabber. Assuming that network connectivity has been verified,
which three settings for the end user should be checked? (Choose three.)
A. Jabber Advanced Settings
B. Cisco Unified Communications Manager Service Profile
C. Cisco Unified Communications Manager User Management
D. Cisco Unified Presence Server Advanced Settings
E. Cisco Unified Presence Server Application Listener
F. Cisco Unified Presence Server System Topology
G. Jabber Version
Answer: A,B,C
Explanation:
QUESTION NO: 22
A user reports that when they receive a voicemail on their phone, they do not receive it in their
email as well. Which feature on Cisco Unity Connection should be checked?
A. Cisco Unified Messaging Service
B. Enterprise Parameters
C. Roles
D. Message Waiting Indicators
E. Alternate MWI
Answer: A
Explanation:
QUESTION NO: 23
Many users report that there is a delay in receiving MWI notifications for voicemails. Which two
issues can cause this problem? (Choose two.)
A. The Connection Notifier service has been stopped.
B. Voicemail ports are not configured for MWI requests.
C. The MWI functionality for the port groups has been disabled.
D. Not enough MWI assigned ports are available.
E. MWIs are in the process of synchronizing with the phone system.
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Cisco 210-060 Exam
Answer: D,E
Explanation:
QUESTION NO: 24
Users report volume issues with recordings in Cisco Unity Connection. Which feature can be
disabled to prohibit automatic volume adjustments to recordings?
A. AGC
B. Noise Reduction
C. Audio Normalization
D. VAD
Answer: A
Explanation:
QUESTION NO: 25
Which option allows an engineer to deploy new firmware to a single phone, while reducing
possible impact?
A. Define a new firmware load on specific device. Save configuration and reset individual device.
B. Define load in device defaults. Reset Device Pool.
C. Upload firmware to TFTP server. Restart TFTP service.
D. Enable Peer Firmware Sharing.
Answer: A
Explanation:
Topic 6, Mix Questions
QUESTION NO: 26
Which two layers are Cisco Unified Communications component layers? (Choose two.)
A. Infrastructure layer
B. Data link layer
C. Network layer
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Cisco 210-060 Exam
D. Endpoints layer
E. Transport layer
Answer: A,D
Explanation:
QUESTION NO: 27
Which three choices are functions or features of Cisco Unity Connection? (Choose three.)
A. video-enabled messaging through converged networks
B. text-to-speech, which allows access to Exchange emails from a telephone
C. voice-enabled message navigation
D. voice-enabled dialing to external users
E. automated attendant capabilities
F. automated call rerouting to agents through round robin, longest idle, or broadcast
Answer: B,C,E
Explanation:
QUESTION NO: 28
An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified
Communications Manager Express. During the active call, call waiting indicates a second call is
incoming to the handset, but the user decides to ignore it. In this scenario, what is the combined
total number of signaling conversations and media flows that used the SCCP phone as an
endpoint?
A. 2
B. 3
C. 4
D. 5
E. 6
Answer: B
Explanation:
QUESTION NO: 29
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Cisco 210-060 Exam
Which port is the default port for SCCP call signaling on Cisco Unified Communications Manager?
A. 2000
B. 2443
C. 5060
D. 5061
Answer: A
Explanation:
QUESTION NO: 30
Which three choices are required for the boot process for a Cisco IP phone? (Choose three.)
A. TFTP services
B. DHCP services
C. Voice VLAN
D. Routing protocol
E. TCP/IP
F. PortFast
Answer: A,B,C
Explanation:
QUESTION NO: 31
Which three tools are used to create phone user accounts in Cisco Unified Communications
Manager Express? (Choose three.)
A. Cisco Configuration Professional
B. CPE
C. CLI
D. GUI
E. TUI
F. Cisco Security Device Manager
Answer: A,C,D
Explanation:
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Cisco 210-060 Exam
QUESTION NO: 32
Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME
GUI?
A. Configure
B. Voicemail
C. Administration
D. Reports
Answer: A
Explanation:
QUESTION NO: 33
Which menu should be used to create a username and password in the Cisco Unified CME GUI?
A. configure > pilot number
B. configure > extension
C. configure > phones
D. configure > system parameters
Answer: C
Explanation:
QUESTION NO: 34
Which menu option should be selected to add a desk phone as an endpoint in Cisco Unified
Communications Manager?
A. Application
B. Device
C. System
D. User management
E. Media devices
Answer: B
Explanation:
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Cisco 210-060 Exam
QUESTION NO: 35
When you attempt to add a phone to the Cisco Unified Communications Manager Express using
the GUI interface, the error "No New Phone to Add" appears. Which command is causing the
error?
A. No auto-reg-ephone
B. No service ephone-reg
C. SIP-ua no auto-reg-ephone
D. stcapp ccm-group 1
Answer: A
Explanation:
QUESTION NO: 36
Which scenario allows user A in partition X to call user B in Cisco Unified Communications
Manager?
A. User B in partition X is not assigned to any CSS.
B. User B in partition Y assigns both partitions to CSS-X.
C. User B is not assigned to any partition or CSS.
D. User B is assigned to partition Y and assigns to CSS-X.
Answer: B
Explanation:
QUESTION NO: 37
Which describes how to provide a third directory number button and a BLF speed dial for twelve of
the Cisco Unified IP Phone 7965?
A. Modify the Standard User softkey template.
B. Copy the Standard User softkey template, name it, and add the requested features.
C. Copy the Standard 7965 SCCP phone button template, rename it, and add the requested
features.
D. It is not possible to add a third DN and a BLF speed dial to the IP Phone 7965 IP.
Answer: C
Explanation:
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Cisco 210-060 Exam
QUESTION NO: 38
Which profile must be added to the end user profile when enabling an end user for Cisco Unified
Presence?
A. Device profile
B. UC service profile
C. Extension mobility profile
D. SIP profile
Answer: B
Explanation:
QUESTION NO: 39
Which two user types are available to a voice engineer adding a user in Cisco Unity Connection?
(Choose two.)
A. User with mailbox
B. Imported user
C. Synch user
D. User without mailbox
E. Local admin user with mailbox
Answer: A,D
Explanation:
QUESTION NO: 40
Which type of template should be used when a network engineer adds a new call center agent in
the Cisco Unity Connection?
A. Contact
B. Call handler
C. User
D. Notification
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Answer: C
Explanation:
QUESTION NO: 41
Which four fields must an administrator complete to create a new user in Cisco Unity Connection?
(Choose four.)
A. Alias
B. User type
C. Extension
D. Corporate email address
E. First name
F. Last name
G. Employee ID
H. Template
Answer: A,B,C,H
Explanation:
QUESTION NO: 42
For which three reasons would a voice engineer create a separate user template in Cisco Unity
Connection? (Choose three.)
A. Certain users changed their extensions.
B. Certain users are in a different partition.
C. Certain users are using a different call handler.
D. Certain users are using a different phone system.
E. Certain users are being added to Cisco Unified Presence Server.
F. Certain users are being moved to a different branch office.
Answer: B,C,D
Explanation:
QUESTION NO: 43
Which transport layer protocol is used when a Cisco Unified Presence client is searching for a
contact in directory?
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A. TCP
B. UDP
C. IMAP
D. HTTP
Answer: A
Explanation:
QUESTION NO: 44
Which options are two on-premise components of Cisco Unified Presence? (Choose two.)
A. Cisco Unified Communication Manager
B. Cisco Unified Contact Center Express
C. Cisco WebEx
D. Cisco Quality Management
E. Cisco Unified Contact Center Enterprise
Answer: A,C
Explanation:
QUESTION NO: 45
Which client supports Cisco Unified Presence?
A. Jabber
B. Lync
C. Skype
D. Quip
Answer: A
Explanation:
QUESTION NO: 46
Which type of signaling does desktop control mode use to control a desk phone?
A. CTIQBE
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B. SIP
C. XMPP
D. SCCP
Answer: A
Explanation:
QUESTION NO: 47
The receptionist has a Cisco 7965 phone with 24-button side-car configuration. The side-car
button of the phone does not light up when the line is in use. Which phone configuration is
missing?
A. Subscriber calling search space
B. Location
C. BLF audible alert setting
D. Phone button template
Answer: A
Explanation:
QUESTION NO: 48
A voice engineer configured a Cisco Unified Presence client for a new employee. The CSF device
and user are associated, but the end user cannot make a call using Cisco Unified Personal
Communicator softphone mode. Which configuration item should be checked next to identify the
issue?
A. Client service framework
B. Common device configuration
C. Calling search space
D. Route pattern
Answer: C
Explanation:
QUESTION NO: 49 DRAG DROP
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Answer:
Explanation:
QUESTION NO: 50
Which navigation pane should be selected to view the CDR statistics?
A. Cisco Unified Serviceability
B. Cisco Unified CM Administration
C. Cisco Unified Reporting
D. Cisco Unified OS Administration
Answer: A
Explanation:
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Cisco 210-060 Exam
QUESTION NO: 51
Which Cisco Unified Communications Manager system report shows high and low call volume
patterns?
A. CAR report
B. QoS by Gateway
C. QoS by call types
D. Traffic summary
E. Traffic summary by extension
Answer: D
Explanation:
QUESTION NO: 52
Which Cisco Unified Communications Manager device report provides key information to
determine if an additional gateway is needed?
A. Gateway utilization
B. Gateway summary
C. Gateway detail
D. Gateway and line group utilization
Answer: A
Explanation:
QUESTION NO: 53
Which four tasks does RTMT allow an administrator to perform? (Choose four.)
A. View syslog messages.
B. Generate alerts when threshold is below or above user-configured.
C. Monitor a set of predefined management objects that monitor the health of the system.
D. Collect information and traces about errors or alerts that exist in the RTMT.
E. Reboot the system.
F. Perform incremental backups.
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G. Export CDR.
Answer: A,B,C,D
Explanation:
QUESTION NO: 54
Which server does Cisco recommend that you configure before a CUCM backup?
A. SFTP
B. FTP
C. SNMP
D. TFTP
Answer: A
Explanation:
QUESTION NO: 55
What is the interface type that you should use to connect a PSTN analog line to the VoIP network?
A. FXS
B. FXO
C. E and M
D. Serial
Answer: B
Explanation:
QUESTION NO: 56
Which command is used to troubleshoot calls as they enter and leave a PRI connection?
A. Debug isdn q 931
B. Show voice call summary
C. Debug voip dialpeer
D. Show dial-peer voice summary
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Answer: A
Explanation:
QUESTION NO: 57
Which configuration causes PSTN users to experience a fail tone for every other call when trying
to reach a particular number on Cisco Unified CME?
A. ephone-dn is not assigned to the ephone.
B. Duplicate ephone-dn is not assigned to the ephone.
C. ephone is not registered.
D. ephone does not exist for the ephone-dn.
Answer: B
Explanation:
QUESTION NO: 58
Which Cisco Unified Communications Manager configuration causes an IP phone screen to
display a "registration rejected" message?
A. Cisco Unified Communications Manager is unable to reach user IP phone.
B. Cisco Unified Communications Manager database replication status is 2.
C. Cisco Unified Communications Manager auto registration is disabled.
D. Cisco Unified Communications Manager is unable to allocate DN.
E. Cisco Unified Communications Manager subscriber is offline.
Answer: D
Explanation:
QUESTION NO: 59
Customer requirements dictate that local calls from area code 408 display the ANI as a 7-digit
number. Which procedure allows the leading digits to be stripped as soon as they arrive at the
H.323 voice gateway?
A. Set up a voice translation rule, apply the translation rule to a translation profile, and apply the
translation profile to the dial peer in the inbound direction.
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Cisco 210-060 Exam
B. Set up a voice translation profile, apply the translation profile to a translation rule, and apply the
translation rule to the dial peer in the outbound direction.
C. Set up a voice translation rule, apply the translation rule to a translation profile, and apply the
translation profile to the dial peer in the outbound direction.
D. Set up a voice translation profile, apply the translation profile to a translation rule, and apply the
translation rule to the dial peer in the inbound direction.
Answer: A
Explanation:
QUESTION NO: 60
An end user has made more attempts to log in than allowed, using the wrong voice-mail pin. The
user has been locked out. Which submenu does an administrator select to unlock the pin?
A. Change password
B. Password settings
C. Message settings
D. Mailbox
Answer: B
Explanation:
QUESTION NO: 61
Which three methods can remotely force a Cisco Unified Communications Manager Express
phone to reset? (Choose three.)
A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco phone.
B. Issue the restart command under the ephone-dn configuration of the phone.
C. Issue the reset command under the ephone configuration of the phone.
D. Issue the reset command under the ephone-dn configuration of the phone.
E. Issue the reset H.H.H (mac-address) command telephony-service configuration.
F. Issue the reset H.H.H (mac-address) command under global configuration.
Answer: A,C,E
Explanation:
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Cisco 210-060 Exam
QUESTION NO: 62
Two departments have their own call-park slot to park calls. Which feature on Cisco Unified CME
allows one department to answer a call for another department?
A. Call park
B. Call forward
C. Call transfer
D. Pickup-group
E. Barge-in
Answer: D
Explanation:
QUESTION NO: 63
What is the maximum number of digits that an ephone PIN can have to allow after-hour exempt
calling privileges?
A. 4
B. 6
C. 7
D. 8
E. 9
Answer: D
Explanation:
QUESTION NO: 64
Which protocol is used to monitor active voice call quality?
A. RTCP
B. RTP
C. QoS
D. STP
E. SDP
Answer: A
Explanation:
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Cisco 210-060 Exam
QUESTION NO: 65 DRAG DROP
Answer:
Explanation:
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