TravelMate 6595T/6595TG/8573T/8573TG

SERVICEGUIDE

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 Revision History
Refer to the table below for the updates made to this TravelMate
6595T/6595TG/8573T/8573TG service guide.

Date Chapter Updates

Service guide files and updates are available on the ACER/CSD website. For more
information, go to http://csd.acer.com.tw.The information in this guide is subject to change
without notice.

Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.

Copyright
© 2011 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer
Incorporated.

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 Conventions
The following conventions are used in this manual:

! WARNING:
Indicates a potential for personal injury.

! CAUTION:
Indicates a potential loss of data or damage to equipment.

☞ IMPORTANT:
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.

The following typographical conventions are used in this document:

Book titles, directory names, file names, path names, and program/process names are
shown in italics.
Example:
the DRS5 User's Guide
/usr/local/bin/fd
the /TPH15spool_M program
Computer output (text that represents information displayed on a computer screen,
such as menus, prompts, responses to input, and error messages) are shown in
constant width.
Example:
[01] The server has been stopped
User input (text that represents information entered by a computer user, such as
command names, option letters, and words) are shown in constant width bold.
Variables contained within user input are shown in angle brackets (< >).
Example:
At the prompt, type run <file name> -m
Keyboard keys are shown in bold italics.
Example:
After entering data, press Enter.

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 General information 0

Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic
configuration for Acer’s global product offering. To better fit local market requirements and
enhance product competitiveness, your regional office may have decided to extend the
functionality of a machine (such as add-on cards, modems, or extra memory capabilities).
These localized features are not covered in this generic service guide. In such cases, contact
your regional office or the responsible personnel/channel to provide you with further technical
details.
When ordering FRU parts: Check the most up-to-date information available on your regional
Web or channel. If, for whatever reason, a part number change is made, it may not be noted
in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part number code
than those given in the FRU list in this service guide. You must use the list provided by your
regional Acer office to order FRU parts for repair and service of customer machines.

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 CHAPTER 1
Hardware Specifications

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 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Audio Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Keyboard and Pointing Device . . . . . . . . . . . . . . . . . . . . . . . .1-8
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Software and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Optional Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Open Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Close Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14
Left View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19
Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-23
Special Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-24

Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Computer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-27
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-28
Processor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-29
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-29
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-30
VRAM (Discrete models only) . . . . . . . . . . . . . . . . . . . . . . . . .1-30
System BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-31
Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-31
Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-32
Super-Multi Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-33

1-2
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 Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-33
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Supported LCD Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Supported GPU Resolutions. . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
Audio Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
Webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-36
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-36
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-37
USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-37
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-37
Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-37
System LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-38
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-38
AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-38
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . .1-39
System DMA Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-39

1-3
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 1-4
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 Hardware Specifications and Configurations

Features 0

The following is a summary of the computer’s many features. vPro models refer to Travelmate
6595T/6595TG, non-VPro models refer to Travelmate 8573T/8573TG. UMA models refer to
TravelMate 6595T/8573T, Discrete models to TravelMate 6595TG/8573TG.

Operating System 0

Genuine Windows® 7 Ultimate 64-bit

Genuine Windows® 7 Home Premium 32-bit/64-bit

Platform 0

Huron River platform

Supports the second generation Intel® Core™ Mobile Processor Family (Sandy
Bridge)
Processor models and capacities are listed on the FRU list on page 6-7.
Chipset:

vPro: Mobile Intel® QM67 Express Chipset (Cougar Point)

Non-vPro: Mobile Intel® HM65 Express Chipset (Cougar Point)

System Memory 0

Two DIMM slots supports DDR3-1066/1333 DDR3 SO-DIMM

8 GB maximum memory capacity (using two 4 GB modules)
Supports dual channel memory modes
Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM
modules (for 64-bit OS)
Up to 2 GB of DDR3 system memory, upgradable to 4 GB using two soDIMM
modules (for 32-bit OS)

Display 0

15.6" HD 1366 x 768 resolution, Acer ComfyView LED-backlit TFT LCD

Mercury-free, environment-friendly
Super-slim design

Graphics 0

Graphics controller:
UMA: Integrated in the Intel® Core™ Mobile Processor

Hardware Specifications and Configurations 1-5

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 Discrete:NVIDIA® GeForce® GT 540M with NVIDIA® Optimus™ technology, 1024
MB of dedicated DDR3 VRAM, supporting NVIDIA® CUDA™, PhysX™,
PureVideo® HD technology, OpenEXR High Dynamic-Range (HDR) technology,
Shader Model 5.0, Microsoft® DirectX® 11
Simultaneous multi-monitor display support
16.7 million colors
Internal resolutions and refresh rate supported (applies to both UMA and Discrete
models):
800×600, 60 Hz
1024×768, 60 Hz
1280x600, 60 Hz
1280×720, 60 Hz
1280×768, 60 Hz
1360×768, 60 Hz
1366x768, 60 Hz
External resolution and refresh rate supported:
HDMI port
 UMA: 1920×1080, 60 Hz
 Discrete: HDMI maximum resolution
VGA port
 UMA: 2048×1536, 60 Hz
 Discrete: D-Sub maximum resolution

Storage Subsystem 0

Hard disk drive 0

2.5-inch, 9.4 mm, 5400 rpm SATA hard disk drive (HDD)
HDD models and capacities are listed on the FRU list on page 6-7.

Optical disc drive 0

Slim-type SATA optical disc drive (ODD)

Odd models and capacities are listed on the FRU list on page 6-7.
Detailed read/write specifications on page 1-33.

Card reader 0

Multi-in-1 card reader slot

SupportsMultiMediaCard™ (MMC), Memory Stick™ (MS), and Memory Stick
PRO™ (MS PRO), Secure Digital™ (SD), xD-Picture Card™ (xD) cards

1-6 Hardware Specifications and Configurations

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 Audio Subsystem 0

High-definition audio support

Two built-in stereo speakers
MS-Sound compatible
Acer PureZone technology with two built-in stereo microphones, featuring beam
forming, echo cancellation, and noise suppression technologies
Built-in digital microphone
Conexant CX-20584 audio codec

Communication 0

Webcam 0

1.3 MP HD webcam
Acer Video Conference software, featuring:
Acer Crystal Eye webcam with 1280×1024 resolution
Acer Video Conference Manager featuring Video Quality Enhancement (VQE)
technology
Supports online video calls

Wireless and networking 0

WLAN:
®
Intel Centrino® Advanced-N 6205, 802.11a/b/g/n Wi-Fi CERTIFIED™ with Acer
Nplify™, featuring MIMO technology
Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™
Acer InviLink™ 802.11b/g Wi-Fi CERTIFIED™
Supports Acer SignalUp technology
WPAN:

vPro: Bluetooth® 2.1 + EDR

Non-vPro: Bluetooth® 3.0 + HS and Bluetooth® 2.1 + EDR
WWAN:

UMTS/HSPA at 850/900/1900/2100 MHz and quad-band GSM/GPRS/EDGE at

850/900/1800/1900 MHz upgradable to 21 Mb/s HSDPA and 5.76 Mb/s HSUPA
LAN:

vPro: Intel® 82579LM Gigabit Ethernet controller

Non-vPro: Broadcom NetLink® BCM57761 controller

Privacy Control 0

Enhanced Acer DASP (Disk Anti-Shock Protection)

Trusted Platform Module (TPM) solution

Hardware Specifications and Configurations 1-7

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 BIOS supervisor, user, and HDD passwords
Kensington lock slot

Power Adapter and Battery 0

Power adapter 0

3-pin 65 W AC adapter
95 (W) x 50 (D) x 25.4 (H) mm (3.74 x 1.96 x 1 inches)
216 g (0.47 lbs.)12 with 180 cm DC cable
3-pin 90 W AC adapter
126 (W) x 51 (D) x 31 (H) mm (4.96 x 2 x 1.22 inches)
332 g (0.73 lbs.)12 with 180 cm DC cable

Battery 0

99 Wh 9000 mAh 9-cell Li-ion battery pack13

Battery life: 10 hours
66 Wh 6000 mAh 6-cell Li-ion battery pack
Battery life: 8 hours
43 Wh 3800 mAh 6-cell Li-ion 2nd battery pack
Battery life: 5 hours
ACPI 3.0-compliant power management system
ENERGY STAR compliant

Keyboard and Pointing Device 0

Keyboard 0

105-/106-/109-key Acer FineTouch™ keyboard with international language support

Dual-navigation control, featuring Acer FineTrack™ with two FineTrack™ buttons and
touchpad pointing device
Hotkeys for volume and brightness level, media playback, wireless and sleep functions,
and display and touchpad toggle
Control keys: Acer PowerSmart key, Acer Backup key, Acer Bio-Protection fingerprint
reader, Acer InstantView key, Volume mute key and Communication key
®
Windows and Application keys
Multilanguage support

Touchpad 0

Multi-gesture touchpad pointing device, supporting three-finger press, two-finger scroll,

pinch, rotate, flip and swipe
Touchpad lock hotkey

1-8 Hardware Specifications and Configurations

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 Adjustable touchpad sensitivity function

I/O Ports 0

144-pin Acer ProDock connector

®
ExpressCard /34 slot
Smart card reader slot
Multi-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
USB 3.0 port
Two USB 2.0 ports (one port featuring power-off USB charging)
eSATA/USB 2.0 port
®
HDMI port with HDCP support
External display (VGA) port
Headphone/speaker jack
Microphone-in jack
Ethernet (RJ-45) port
DC-in jack for AC adapter

Software and Tools 0

Productivity 0

Acer Backup Manager

Acer ePower Management
Acer eRecovery Management
Acer PowerSmart Manager
®
Adobe Flash® Player
®
Adobe Reader®
Microsoft® Office 2010 preloaded (purchase a product key to activate)
Microsoft® Office Starter 2010

Security 0

Absolute Data Protect

Acer ProShield
®
McAfee Internet Security Suite (trial only)
Acer Bio-Protection
Norton™ Online Backup

Multimedia 0

InstantView

Hardware Specifications and Configurations 1-9

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 NTI Media Maker™
Corel® WinDVD®

Communication and ISP 0

Acer Crystal Eye

Acer Video Conference Manager
®
Microsoft Silverlight™
Skype™

Windows Live™ Essentials

Web links and utilities 0

Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden,
UK only)
Acer Identity Card
Acer Registration
Acer Updater
eBay shortcut (Canada, France, Germany, Italy, Mexico, Spain, UK, US only)
Netflix shortcut (US only)
Bing™ Bar

Optional Items 0

Acer ProDock
Acer MediaBay 3800 mAh 6-cell Li-ion 2nd battery pack
1/2/4 GB DDR3 soDIMM module
250/320/500/640/750 GB hard disk drive
9-cell Li-ion 9000 mAh battery pack
6-cell Li-ion 6000 mAh battery pack
USB optical genius mini mouse
External USB floppy disk drive
3-pin 90 W AC adapter

Warranty 0

One-year International Travelers Warranty (ITW)

Dimensions and Weight 0

Dimensions 0

Width × Depth × Height: 381.6 × 253 × 25.4/31 mm (15.02 × 9.96 × 1.0/1.22 in)

1-10 Hardware Specifications and Configurations

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 Weight 0

UMA: 2.55 kg (5.63 lb)

Discrete: 2.6 kg (5.73 lb)

Environment 0

Temperature:

Operating: 0 to 40 °C
Non-operating: -20 to 60 °C
Humidity (non-condensing):
Operating: 20% to 80%
Non-operating: 20% to 80%

Hardware Specifications and Configurations 1-11

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 Notebook Tour 0

This section provides an overview of the features and functions of the notebook.

Open Front View 0

Figure 1-1. Open Front View

Table 1-1. Open Front View

No. Icon Item Description

1 Integrated webcam Web camera for video communication (selected
models).
2 Integrated Two internal microphones for stereo sound
microphones recording.
3 Acer PowerSmart key Puts your computer into power-saving mode
(configuration may vary by model).
P P key Programmable key (configuration may vary by
model).
4 Acer InstantView key Opens Acer InstantView.

5 Acer Backup key Launches Acer Backup Management for three-step

data backup.

1-12 Hardware Specifications and Configurations

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 Table 1-1. Open Front View

No. Icon Item Description

6 Microphone mute key Mutes the microphone.

7 Power button/indicator Turns the computer on and off. Indicates the

computer’s power status.
8 Keyboard For entering data into your computer.
9 Palmrest Comfortable support area for your hands when you
use the computer.
10 Click buttons (left The left and right buttons function like the left and
and right) right mouse buttons.
11 Touchpad Touch-sensitive pointing device which functions like
a computer mouse.
12 Fingerprint reader Fingerprint reader for Acer ProShield Security
Suite.
13 Display screen Also called liquid crystal display (LCD), displays
computer output.

Hardware Specifications and Configurations 1-13

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 Close Front View 0

Figure 1-2. Close Front View

Table 1-2. Close Front View

No. Icon Item Description

Power indicator Indicates the computer’s power status.
 Blue: The computer is turned on.

 Blinking amber: The computer is in power-saving

mode.
1
Battery indicator Indicates the computer’s battery status.
 Blue: The computer is in AC mode.

 Blinking amber: The battery is charging.

HDD indicator Flashes blue when there is hard drive activity.

2 Microphone jack Accepts inputs from an external microphone.

3 Headphones/speaker/ Connects to audio line-out devices (e.g., speakers,

line-out jack headphone).
4 Multi-in-1 card reader Supports MMC, SD, xD, MS, and MS PRO cards.
slot Note: Only one card can operate at any given time.

5 Communication Enables/disables the computer’s communication

switch/indicator devices / indicates the computer’s wireless
connectivity device status.
Indicates the computer’s wireless connectivity
status.
 Blue: There is active wireless connection.

 Amber: There is no wireless connection.

1-14 Hardware Specifications and Configurations

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 Left View 0

Figure 1-3. Left View

Table 1-3. Left View

No. Icon Item Description

1 DC-in jack Connects to the AC adapter.

2 HDMI port Supports high definition digital video connections.

3 External display Connects to a display device (e.g., external monitor,
(VGA) port LCD projector).
4 eSATA port/USB 2.0 Connects to USB 2.0 or eSATA devices (only for
certain models).
Note: If you plug in an eSATA device you will have
three USB ports available.
5 ExpressCard/34 slot Supports one 34 mm ExpressCard module.
6 Smart card reader Supports one smart card.
slot

Hardware Specifications and Configurations 1-15

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 Right View 0

Figure 1-4. Right View

Table 1-4. Right View

No. Icon Item Description

USB 3.0 port Connects to USB devices.
A USB 3.0 port can be distinguished by its blue
1 connector.
USB 2.0 port Connects to USB devices (e.g., USB mouse, USB
camera).
2 USB 2.0 port Connects to USB devices (e.g., USB mouse, USB
camera).
Note: Supports power-off USB charging, allowing
you to charge supported mobile devices while the
notebook is switched off.
3 Optical disc drive Internal optical disc drive; accepts CDs or DVDs.
(ODD)
4 ODD access indicator Lights up when the optical drive is active.
5 ODD eject button Ejects the optical disc from the drive.
6 ODD emergency Insert a paper clip to the emergency eject hole to
eject hole eject the optical drive tray when the computer is
off.
7 Ethernet (RJ-45) port Connects to an 10/100/1000-based Ethernet
network.
8 Kensington lock slot Connects to a Kensington-compatible computer
security lock.
Note: Wrap the computer security lock cable
around an immovable object such as a table or the
handle of a locked drawer. Insert the lock into the
notch and turn the key to secure the lock. Some
keyless models are also available.

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 Base View 0

Figure 1-5. Base View

Table 1-5. Base View

No. Icon Item Description

1 Battery lock Locks the battery pack in position

2 Battery pack Provides power to the computer when the power

cord is unplugged.
3 Battery release latch Releases the battery for removal.

4 Acer ProDock Connects to the optional Acer ProDock.

connector
5 Acer MediaBay Releases the Acer MediaBay module.
release latch
6 HDD/memory/WLAN Houses the computer's hard disk, memory, and
module compartment WLAN (optional) modules.
7 Acer DASP (Disk Protects the hard disk from shocks and bumps.
Anti-Shock
Protection)

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 Indicators 0

The computer has several easy-to-read status indicators.

Figure 1-6. Indicators

Table 1-6. Indicators

Icon Item Description

1 Power indicator Indicates the computer’s power status.
 Solid blue: The computer is turned on.

 Blinking amber: The computer is in power-saving

mode.
 Indicator off: The computer is turned off.

2 Battery indicator When the AC adapter is connected:

 Solid blue: The battery charge is at full capacity.

 Solid amber: Battery charging.

 Blinking amber: Battery is in abnormal stop

charge or battery is in low power state.
When the AC adapter is disconnected:
 Blinking amber: Battery charge is in critically low
state
 Indicator off: Discharging state.

3 HDD indicator Flashes blue when there is hard drive activity.

4 Communication Flashes amber when there is an active wireless

indicator connection.

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 Touchpad Basics 0

Figure 1-7. Touchpad

The following items show you how to use the touchpad with Acer Bio-Protection fingerprint
reader.
Move finger across the touchpad (4) to move the cursor.
Press the left (3) and right (2) buttons located beneath the touchpad to perform
selection and execution functions. These two buttons are similar to the left and right
buttons on a mouse. Tapping on the touchpad is the same as clicking the left button of
a mouse.
Use Acer Bio-Protection fingerprint reader (1) supporting Acer FingerNav 4-way control
function (only for certain models) to scroll up or down and move left or right a page.
This fingerprint reader or button mimics your cursor pressing on the right scroll bar of
Windows applications.

Table 1-7. Touchpad

Function Left Button Right Button Touchpad Center button

(3) (2) (4) (1)
Execute Quickly click Rapidly tap twice.
twice.
Select Click once. Tap once.
Drag Click and hold, Tap twice (at the
then use finger same speed as
on the double-clicking a
touchpad to mouse button);
drag the rest your finger on
cursor. the touchpad on
the second tap
and drag the
cursor.
Access context menu Click once.

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 Table 1-7. Touchpad

Function Left Button Right Button Touchpad Center button

(3) (2) (4) (1)
Scroll Swipe
up/down/left/rig
ht using Acer
FingerNav
4-way control
function
(Manufacturing
option).

Keyboard 0

The keyboard contains an overlay numeric keys, inverted “T” cursor key, Windows® key,
Application key, function lock keys, hotkeys, and media control keys controlling various
computer features.

Figure 1-8. Keyboard

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 Lock Keys 0

The keyboard has three lock keys which the user can toggle on and off.

Figure 1-9. Keyboard Lock Keys

Table 1-8. Keyboard Lock Keys

Lock key Description

Caps Lock When On, all typed alphabetic characters appears in uppercase.
Num Lock Off by default. When On, the overlay numeric keys acts as a numeric
Fn+F11 keypad. If an external keyboard or keypad is present, the Num Lock will
have the following definitions:
 When On, the system boots with external keyboard/keypad Num Lock
status On. Internal keyboard overlay numeric keys are disabled.
 The key can be turned on/off via the internal keyboard (Fn+F11) or
the external keyboard/keypad. Num Lock affects the external
keyboard/keypad only.
 Shift state is NOT required for the cursor movement by the numeric
keys.
 The state of the Num Lock is not changed by the attachment/removal
(hot plug) of the external keyboard/keypad.
Scroll Lock When On, the screen moves one line up or down when pressing the up
Fn+F12 or down cursor keys. Scroll Lock is not applicable for all applications.

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 Windows Keys 0

The keyboard has two keys that perform Windows-specific functions.

Figure 1-10. Windows-specific Keys

Table 1-9. Windows-specific Keys

Key Description
Windows Pressed alone, this key has the same effect as clicking on the Windows
Logo key Start button; it launches the Start menu. It can also be used with other
keys to provide a variety of functions.
Functions supported by Windows XP, Windows Vista, and Windows 7:
 : Open or close the Start menu
 +R: Open the Run dialog box
 +M: Minimizes all windows
 Shift+ +M: Restore minimized windows to the desktop
 +F1: Show the Help window
 + E: Open Windows Explorer
 +F: Search for a file or folder
 + D: Display the desktop
 Ctrl+ +F: Search for computers (if you are on a network)
 Ctrl+ +L: Lock your computer (if you are connected to a network
domain), or switch users (if you're not connected to a network
domain)
 Ctrl+ +Tab: Moves focus from Start menu, to the Quick Launch
toolbar, to the system tray (use or to move focus to items on the
Quick Launch toolbar and the system tray)
 +Tab: Cycle through programs on the taskbar
 +Break: Display the System Properties dialog box
Functions supported by Windows XP:
 +Break: Display the System Properties dialog box
 +U: Open the Ease of Access Center window
Application This key has the same effect as clicking the right mouse button; it opens
key the application's context menu.

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 Hotkeys 0

The computer uses hotkeys or key combinations to access most computer controls. To
activate hotkeys, press and hold the Fn key before pressing the key in the combination.

Figure 1-11. Hotkeys

Table 1-10. Hotkeys

Hotkey Icon Function Description

Fn+F3 Communication Toggles the WiFi, 3G and/or Bluetooth functions
device toggle On and Off using a pop-up window.
Fn+F4 Sleep Puts the computer in Sleep mode.

Fn+F5 Display off Turns off the LCD back light

Fn+F6 Display toggle Switches the display output between the display
screen, external monitor (if connected) or both.
Fn+F7 Touchpad Turns the touchpad On or Off.
toggle
Fn+F8 Speaker toggle Turns the speakers On or Off.

Fn+Home Play/Pause Play or pause a selected media file.

Fn+Pg Up Stop Stop playback of the selected media file.

Fn+Pg Dn Previous Return to the previous media file.

Fn+End Next Jump to the next media file.

Fn+ Volume Up Increases the sound volume.

Fn+ Volume Up Increases the sound volume.

Fn+ Brightness Down Decreases the screen brightness.

Fn+ Brightness Up Increases the screen brightness.

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 Special Keys 0

The Euro symbol 0

1. Open a text editor or word processor.

2. Hold Alt Gr and then press the € key.
NOTE: NOTE:
Some fonts and software do not support the Euro symbol. See
www.microsoft.com/typography/faq/faq12.htm for more information.

The US dollar sign 0

1. Open a text editor or word processor.

2. Hold Alt Gr and then press the $ key.
NOTE: NOTE:
This function varies according to the language settings.

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 D2D Recovery 0

The Acer Disk to Disk (D2D) recovery function allows you to use the recovery partition to
troubleshoot your computer.
1. Restart the computer.
2. During POST, press F1 to access the BIOS Setup screen.
3. Press  to select the Main menu.
4. Press  to select the D2D Recovery field and make sure it is set to Enabled.
5. Press F10 to save settings and close the BIOS Setup screen.
6. During POST, press Alt+F10 to enter the system recovery partition. This will display the
eRecovery Management window.
7. Follow the onscreen instructions to return your computer to factory condition.

Hardware Specifications and Configurations 1-25

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 System Block Diagram

Figure 1-12. System Block Diagram

1-26 Hardware Specifications and Configurations

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 Specification Tables 0

Computer Specifications

Item Metric Imperial

Dimensions
Width 38.16 cm 15.02 in
Depth 25.3 cm 9.96 in
Height 2.54–3.1 cm 1.0-1.22 in
Weight (equipped with 6-cell  UMA: 2.55 kg  UMA: 5.63 lb
battery pack, HDD, and ODD)  Discrete: 2.6 kg  Discrete: 5.73 lb
Input power
Operating voltage 19 V, 65 W for UMA models; 90 W for Discrete models
Operating current (max) 4.74 A
Temperature
Operating (not writing to 0 to 35 °C 32 to 95 °F
optical disc)
Operating (writing to optical 5 to 35 °C 41 to 95 °F
disc)
Nonoperating -20 to 60 °C -4 to 140 °F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 to 3,048 m -50 to 10,000 ft
Nonoperating -15 to 12,192 m -50 to 40,000 ft
Shock
Operating 125 g, 2 ms, half-sine TBD
Nonoperating 200 g, 2 ms, half-sine TBD
Random vibration
Operating 0.75 g zero-to-peak, 10 to 500 Hz, 0.25 oct/min sweep rate
Nonoperating 1.50 g zero-to-peak, 10 to 500 Hz, 0.25 oct/min sweep rate
NOTE:
Applicable product safety standards specify thermal limits for plastic surfaces. The computer
operates well within this range of temperatures.

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 System Board

Item Specification Specification

System model TM6595T/6595TG TM8573T/8573TG
Core logic Mobile Intel® QM67 Express Mobile Intel® HM65 Express
Chipset Chipset
Graphics  UMA: Intel® HD Graphics 3000  UMA: Intel® HD Graphics 3000
integrated in the Intel® Core™ integrated in the Intel® Core™
Mobile Processor Mobile Processor
 Discrete: NVIDIA® GeForce®  Discrete: NVIDIA® GeForce®
GT N12GS/N12PGV GT N12GS/N12PGV
LAN Intel® 82579LM Broadcom NetLink® BCM57761
USB 3.0 Integrated in the Mobile Intel® Integrated in the Mobile Intel®
QM67 Express Chipset HM65 Express Chipset
USB 2.0 Integrated in the Mobile Intel® Integrated in the Mobile Intel®
QM67 Express Chipset HM65 Express Chipset
Bluetooth 3.0 + HS n/a  Atheros BU12 V3.0
 Broadcom BCM2070 V3.0
Bluetooth 2.1 + EDR  Atheros BU12 V2.1  Atheros BU12 V2.1
 Broadcom BCM2070 V2.1  Broadcom BCM2070 V2.1
Wireless LAN Intel Centrino Advanced-N 6205  Foxconn Atheros HB97 (HM)
(Taylor Peak) 2×2 AGN  Liteon Atheros HB97 2X2 BGN
(HM)
 Foxconn Broadcom 43227 2X2
BGN
PCMCIA n/a n/a
Audio codec Conexant CX-20584 Conexant CX-20584
Card reader Realtek RTS5209 Realtek RTS5209

Processor

Item Specification Specification

System model TM6595T/6595TG TM8573T/8573TG
CPU type Second Generation Intel® Core™ Second Generation Intel® Core™
Mobile Processor Family Mobile Processor Family
 i7-2620M vPro  i7-2620M

 i5-2520M/i5-2540M vPro  i5-2410M/2520M/i5-2540M

 i3-2310M

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 Item Specification Specification
Core logic Four execution cores·
 L1 cache size: Two 32 KB instruction caches and two 32 KB data
caches
 L2 cache size: Two 256 KB

 L3 cache size: 3 MB

Chipset Mobile Intel® QM67 Express Mobile Intel® HM65 Express

Chipset Chipset

Processor Specifications

Item CPU Cores/ Max Turbo Mfg L3 Max Core Voltage

Speed Threads Freq Tech Cache TDP
i3-2310M 2.10 GHz 2C/4T 2.10 GHz 32 nm 3 MB 35 W 1.1 V
i5-2410M 2.30 GHz 2C/4T 2.90 GHz 32 nm 3 MB 35 W 1.1 V
i5-2520M 2.50 GHz 2C/4T 3.20 GHz 32 nm 3 MB 35 W 1.1 V
i5-2540M 2.60 GHz 2C/4T 3.30 GHz 32 nm 3 MB 35 W 1.1 V
i7-2620M 2.70 GHz 2C/4T 3.40 GHz 32 nm 4 MB 35 W 1.1 V

Heat Sink Fan True Value Table

CPU Temperature Fan Speed (RPM) SPL Spec (dBA)

50 2700 28
58 3000 31
66 3400 34
74 3400 34
85 4200 38.5
Throttling 50%: On = 95 °C; Off = 88 °C
OS shuts down at 100°C; Hardware shuts down at 85 °C

System Memory

Item Specification
Memory controller Integrated in the Intel® Core™ Mobile Processor
Memory size 1-, 2-, or 4 GB
Number of DIMM socket 2
Maximum memory size per socket 4 GB
Maximum system memory size 8 GB
DIMM type DDR3 SDRAM
DIMM speed 1066/1333 MHz

Hardware Specifications and Configurations 1-29

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 Item Specification
DIMM voltage 1.5 V
DIMM package 204-pin SO-DIMM

Memory Combinations

Slot 1 (MB) Slot 2 (MB) Total Memory (MB)

1024 0 1024
1024 1024 2048
1024 2048 3072
1024 4096 5120
2048 0 2048
2048 1024 3072
2048 2048 4096
2048 4096 6144
4096 0 4096
4096 1024 5120
4096 2048 6144
4096 4096 8192

NOTE:
The preceding table lists possible system memory configurations. The configuration of slot 1
and slot 2 could be reversed.

Graphics Controller

Item Specification Specification

System model TM6595T/6595TG TM8573T/8573TG
Chipset  UMA: Intel® HD Graphics  UMA: Intel® HD Graphics
integrated in the Intel® integrated in the Intel®
Core™ Mobile Processor Core™ Mobile Processor
 Discrete: NVIDIA®  Discrete: NVIDIA®
GeForce® N12GS/N12PGV GeForce® N12GS/N12PGV

VRAM (Discrete models only)

Item Specification
Models  Hynix H5TQ1G63DFR-11C LF, H5TQ2G63BFR-11C LF
 Samsung K4W1G1646G-BC11 LF, K4W2G1646C-HC11 LF
VRAM type  1 GB 900 MHz DDR3
 2 GB 900 MHz DDR3

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 System BIOS

Item Specification
BIOS vendor Phoenix
BIOS version v1.01
BIOS ROM type Hardware
BIOS ROM size 4 MB
Protocols supported  Legacy BIOS and EFI architectures
 ACPI 3.0b compliance
 PXE specification v2.1
 SMBIOS reference specification v2.5 or later
 USB specification revision 1.1, 2.0. and 3.0
 ASF specification v2.0 or later
 PCI Express base specification revision 2.1
 PCI BIOS specification revision 2.1
 BIOS Boot specification v1.01
 Simple boot flag specification v2.1
 System management bus specification v2.0
 AHCI support
 Microsoft XP/Vista/Windows 7 logo program
 Microsoft SLP 1.0 support
 Microsoft OA 2.0 and 2.1 support

Keyboard

Item Specification
Type Acer FineTouch™ keyboard
Total number of keys 105-/106-/109-keys
Windows logo key Yes
Internal and external USB Yes
keyboard work simultaneously?
Features  Overlay numeric keys
 Inverted “T” cursor keys
 Hotkeys for volume and brightness level, media playback,
wireless and sleep functions, and display and touchpad
toggle
 Windows and Application keys
 Multilanguage support configurable by OEM customer

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 Hard Disk Drive

Item Specification
Vendor and models Hitachi Hitachi Hitachi Hitachi
HTS545025B9 HTS545032B9 HTS545050B9 HTS547575A9
A300, Seagate A300/HTS543 , Seagate E384, Seagate
ST9250315AS 232A7A384, ST9500325AS ST9750423AS
, Toshiba Seagate , Toshiba , Toshiba
MK2565GSX, ST9320310AS MK5065GSX, MK7559GSX,
Western , Toshiba Western Western
Digital MK3265GSX, Digital Digital
WD2500BPVT Western WD5000BPVT WD7500BPVT
-22ZEST0 Digital -22HXZT1 -22HXZT1
WD3200BPVT
-22ZEST0
Hitachi Hitachi Hitachi Toshiba
HTS543225A7 HTS725032A9 HTS545050B9 MK7559GSX,
A384, A364/HTS543 A300/HTS725 WD
232A7A384, 050A9A364, WD7500BPVT
WD WD -22HXZT1
WD3200BEKT WD5000BPVT
-22PVMT0/W -22HXZT1
D3200BPVT-2
2ZEST0
Product series  Hitachi Travelstar Z5K320/7K500/5K500.B
 Toshiba MKxx65GSX
 Western Digital Scorpio Black/Blue
Configuration
Interface SATA, Third Generation
Capacity (GB) 250 320 500 750
Bytes per sector 512 512 512 512, n/a
Data heads n/a n/a 4/n/a, n/a 4, n/a
Disks n/a n/a 2/n/a, n/a 2, n/a
Performance
Data buffer 8 8 8/16, 8 8, 8
Spindle speed (RPM) 5400
Media data transfer rate 994 1245/1245, 875/994, n/a 1195, n/a
(Mbits/sec, max) n/a/n/a
Interface transfer rate 300
(MB/sec, max)
Power
Requirement 5 VDC

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 Super-Multi Drive

Item Specification
Vendor and models  HLDS GU40N
 Panasonic UJ-8A2
Interface Slim-type SATA
Transfer rates Read Write
DVD-RAM 5x 5x
DVD-R 8x 8x
DVD-R DL 4x 4x
DVD-RW 6x 6x
DVD+R 8x 8x
DVD+R DL 4x 4x
DVD+RW 6x 8x
DVD-ROM Single Layer 8x -
DVD-ROM Dual Layer
CD-R 6x -
CD-RW 24x -
CD-ROM 24x 16x
24x 24x
Buffer memory 2 MB
Loading mechanism Slot loading
Release mechanism  Electrical release (by eject button)
 Release by ATAPI command
 Emergency release (by emergency eject hole)
Power requirement 5 VDC ±0.25%

Card Reader

Item Specification
Controller Realtek RTS5209
Cards supported  MultiMediaCard™ (MMC)
 MultiMediaCard Plus (MMCplus™)
 Secure Digital™ (SD)
 xD-Picture Card™ (xD)
 Memory Stick™ (MS)
 Memory Stick PRO™ (MS PRO) cards
Manufacturing technology 65 nm

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 LCD Panel

Item Specification
Vendor and models AUO B156XW04 V1
Screen size (diagonal) 396.24 mm (15.6 in)
Active area 344.2 x 193.5 mm
Display resolution (pixels) HD (1366×768)
Pixel pitch 0.252 mm
Viewing angle (H/V) 90/50
Brightness 200- or 220 nit
Contrast ratio 500:1
Response time
Typical 8 ms
Maximum 16 ms
Typical power consumption 3.8- or 4.4 W
(watt)
Electrical interface 1-channel LVDS
Backlight White LED (WLED)
Weight 425 g
Physical size 360 × 218 × 3.8 mm

Supported LCD Resolutions

Resolution 16 bits 32 bits Intel NVIDIA

800x600, 60 Hz 16:9 Y Y Y Y
1024x768, 60 Hz 16:9 Y Y Y Y
1280x600, 60 Hz 16:9 N N N N
1280x720, 60 Hz 16:9 Y Y Y Y
1280x768, 60 Hz 16:9 Y Y Y Y
1360x768, 60 Hz 16:9 Y Y Y Y
1366x768, 60 Hz, 16:9 Y Y Y Y

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 Supported GPU Resolutions

Resolution 16 bits 32 bits Intel NVIDIA

800x600, 60 Hz 16:9 Y Y Y Y
1024x768, 60 Hz 16:9 Y Y Y Y
1280x600, 60 Hz 16:9 Y Y Y Y
1280x720, 60 Hz 16:9 Y Y Y Y
1280x768, 60 Hz 16:9 Y Y Y Y
1360x768, 60 Hz 16:9 Y Y Y Y
1366x768, 60 Hz, 16:9 Y Y Y Y

Audio Codec

Item Specification
Controller Conexant CX-20584 audio codec
Features

Audio Interface

Item Specification
Controller Conexant CX-20584 audio codec
Audio onboard Yes
Audio channel Stereo
Resolution 18 bit stereo full duplex
Compatibility High Definition Audio Specification
Sampling rate 1 Hz resolution VSR (Variable Sampling Rate)
Internal microphone Yes
Internal speaker/quantity Yes, two speakers

Webcam

Item Specification
Vendor and models  Chicony CNFA1A621004970LH
 Lite-On 10P2SF205
 Suyin HF1316-P80A-SS06
Resolution 1.3 MP HD

Hardware Specifications and Configurations 1-35

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 LAN

Item Specification Specification

System model TM6595T/6595TG TM8573T/8573TG
LAN controller Intel® 82579LM Broadcom NetLink® BCM57761
LAN connector type RJ-45 RJ-45
LAN connector location Right side Right side
Features  10/100/1000BASE-T  10/100/1000BASE-T
triple-speed MAC triple-speed media access
 Compliant with IEEE controller (MAC)
standards  Compliant with IEEE
 Compliant with IEEE 802.3az standards
draft standard for Energy  Compliant with IEEE 802.3az
Efficient Ethernet™ (EEE) draft for Energy Efficient
 ACPI-compliant Wake on LAN Ethernet™ (EEE)
support  State-of-the-art physical layer
 Intel Active Management interface that exceeds IEEE
Technology support requirements
 Jumbo frame support with up
to 9.6 KB frame size
 EthernetAV protocols with
IEEE 802.1AS, 1588-2008,
IEEE P802.1Qat, and IEEE
P802.1Qav support

Wireless LAN

Item Specification Specification

System model TM6595T/6595TG TM8573T/8573TG
Module Intel Centrino Advanced-N 6205  Foxconn Atheros HB97 (HM)
(Taylor Peak) 2×2 AGN  Liteon Atheros HB97 2X2
BGN (HM)
 Foxconn Broadcom 43227
2X2 BGN
Frequency band Dual-band (2.4 GHz and Dual-band (2.4 GHz)
5.0 GHz)
Protocols and data rates 802.11a/b/g/n – up to 300 Mbps  802.11b – 1-11 Mbps
supported  802.11g – 6-54 Mbps
 802.11n – 6.5-300 Mbps
Interface PCI Express
Form factor Compact Half-Mini Card
Antennae Yes, two routed in the display assembly

1-36 Hardware Specifications and Configurations

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 Bluetooth

Item Specification Specification

System model TM6595T/6595TG TM8573T/8573TG
Module  Atheros BU12  Atheros AR3011
 Broadcom BCM2046  Broadcom BCM2070
Version Bluetooth 2.1 + EDR Bluetooth 3.0 + HS
Interface USB 2.0 USB 2.0
Data transfer rate 2.1 Mbit/s 24 Mbps
Radio frequency 2.4 GHz 2.4 GHz
CMOS technology 0.13µ 65 nm

USB Interface

Item Specification Specification

Controller Integrated in the Mobile Intel® Integrated in the Mobile Intel®
QM67 Express Chipset HM65 Express Chipset
Number and location of USB  USB 2.0 – One (left side, supports eSATA device) and two
port (right side, one port supports power-off USB charging)
 USB 3.0 – One (right side)
EHCI 2
Output current 1.0A for each connector

HDMI Port

Item Specification
Compliance level HDMI 1.4a
Data throughput Up to 16.7 million colors
Number of HDMI port 1
Location Left side

Expansion Card

Item Specification
Form factor PCI Express Mini Card
Number of slot 1
Supported card WLAN, WiMAX, WWAN module

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 System LED Indicators

Item Specification
Power status  Solid blue: The computer is turned on.
 Blinking amber: The computer is in power-saving mode.
 Indicator off: The computer is turned off.
Battery status AC adapter connected:
 Solid blue: The battery charge is at full capacity.

 Solid amber: Battery charging.

 Blinking amber: Battery is in abnormal stop charge or battery

is in low power state.
AC adapter disconnected:
 Blinking amber: Battery charge is in critically low state

 Indicator off: Discharging state.

HDD activity Flashes blue when there is hard drive activity.

Wireless connectivity Flashes blue when there is an active wireless connection.

Battery Pack

Item Specification
Vendor and models  Panasonic AS10D5E Main Common ID:AS10D5E
 Sanyo AS10G Main Common ID:AS10G3E
Battery type Lithium-ion
Pack capacity  6000 mAH
 9000 mAH
Number of battery cell 6
Package configuration 3S2P

AC Adapter

Item Specification
Input rating  UMA: 65 W
 Discrete: 90 W
Input AC current (max) 100-240 V, 1.5 A, 50-60 Hz
Output 19 V, 2-pin

1-38 Hardware Specifications and Configurations

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 System Power Management

Item Specification
Power management system ACPI 3.0-compliant
Power global states  G3 Mechanical Off - This off state is entered through a
mechanical means; no electrical current is running through
the circuitry and it can be worked on without damaging the
hardware or endangering service personnel. Except for the
real-time clock, power consumption is zero.
 G2/S5 Soft Off - OS initiated shutdown. The computer
consumes a minimal amount of power. No user mode or
system mode code is run. It is not safe to disassemble the
machine in this state.
 G1 Sleeping - The computer consumes a small amount of
power, user mode threads are not being executed, and the
system “appears” to be off. It is not safe to disassemble the
machine in this state
 G0 Working - The computer dispatches user mode
(application) threads and they execute. It is not safe to
disassemble the machine in this state.
 S4 Non-Volatile Sleep - Also known as hibernation state. A
special global system state that allows system context to be
saved and restored (relatively slowly) when power is lost to
the mainboard. It is not safe to disassemble the machine in
this state.

System DMA Specification

Legacy Mode Power Management

DMA0 Free
DMA1 Free
DMA2 Free
DMA3 Free
DMA4 Direct Memory Access Controller
DMA5 Free
DMA6 Free
DMA7 Free

Hardware Specifications and Configurations 1-39

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 System Interrupt Specification

Hardware IRQ System Function

IRQ0 System timer
IRQ1 Standard PS/2 keyboard
IRQ2 Not in use
IRQ3 Not in use
IRQ5 Not in use
IRQ6 Not in use
IRQ7 Not in use
IRQ8 System CMOS/real time clock
IRQ9 Not in use
IRQ10 Not in use
IRQ11 Not in use
IRQ12 Synaptics PS/2 port touchpad
IRQ13 Numeric data processor
IRQ14 Not in use
IRQ15 Not in use

1-40 Hardware Specifications and Configurations

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 System IO Address Map (UMA)

I/O address (hex) System Function (shipping configuration)

0000 - 001F Direct Memory Access controller
0000 - 0CF7 PCI bus
0020 - 0021 Programmable Interrupt Controller
0024 - 0025 Programmable Interrupt Controller
0028 - 0029 Programmable Interrupt Controller
002C - 002D Programmable Interrupt Controller
002E - 002F Motherboard resources
0030 - 0031 Programmable Interrupt Controller
0034 - 0035 Programmable Interrupt Controller
0038 - 0039 Programmable Interrupt Controller
003C - 003D Programmable Interrupt Controller
0040 - 0043 System timer
004E - 004F Motherboard resources
0050 - 0053 System timer
0060 - 0060 Standard PS/2 keyboard
0061 - 0061 Motherboard resources
0062 - 0062 Microsoft ACPI-compliant embedded controller
0063 - 0063 Motherboard resources
0064 - 0064 Standard PS/2 keyboard
0065 - 0065 Motherboard resources
0066 - 0066 Microsoft ACPI-compliant embedded controller
0067 - 0067 Motherboard resources
0068 - 006F Motherboard resources
0070 - 0070 Motherboard resources
0070 - 0077 System CMOS/real time clock
0080 - 0080 Motherboard resources
0081 - 0091 Direct Memory Access controller
0092 - 0092 Motherboard resources
0093 - 009F Direct Memory Access controller
00A0 - 00A1 Programmable Interrupt Controller
00A4 - 00A5 Programmable Interrupt Controller
00A8 - 00A9 Programmable Interrupt Controller

Hardware Specifications and Configurations 1-41

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 I/O address (hex) System Function (shipping configuration)
00AC - 00AD Programmable Interrupt Controller
00B0 - 00B1 Programmable Interrupt Controller
00B2 - 00B3 Motherboard resources
00B4 - 00B5 Programmable Interrupt Controller
00B8 - 00B9 Programmable Interrupt Controller
00BC - 00BD Programmable Interrupt Controller
00C0 - 00DF Direct Memory Access controller
00F0 - 00F0 Numeric data processor
03B0 - 03BB Intel® HD Graphics Family
03C0 - 03DF Intel® HD Graphics Family
0400 - 0453 Motherboard resources
0454 - 0457 Motherboard resources
0458 - 047F Motherboard resources
04D0 - 04D1 Programmable Interrupt Controller
0500 - 057F Motherboard resources
0D00 - FFFF PCI bus
1000 - 100F Motherboard resources
2000 - 2FFF Intel® 6 seires /C200 Series Chipset Family PCI Express Root Port 8
-1C1E
3000 - 303F Intel® HD Graphic Family
3060 - 307F Intel® Mobile Express Chipset SATA AHCI Controller
30A0 - 30A7 Intel® Mobile Express Chipset SATA AHCI Controller
30A8 - 30AF Intel® Mobile Express Chipset SATA AHCI Controller
30B0 - 30B7 Intel® Active Management Technology - SOL (COM3)
30B8 - 30BB Intel® Mobile Express Chipset SATA AHCI Controller
30BC - 30BF Intel® Mobile Express Chipset SATA AHCI Controller
EFA0 - EFBF Intel® 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
FFFF - FFFF Motherboard resources

1-42 Hardware Specifications and Configurations

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 System IO Address Map (Discrete)

I/O address (hex) System Function (shipping configuration)

0000 - 001F Direct Memory Access controller
0000 - 0CF7 PCI bus
0020 - 0021 Programmable Interrupt Controller
0024 - 0025 Programmable Interrupt Controller
0028 - 0029 Programmable Interrupt Controller
002C - 002D Programmable Interrupt Controller
002E - 002F Motherboard resources
0030 - 0031 Programmable Interrupt Controller
0034 - 0035 Programmable Interrupt Controller
0038 - 0039 Programmable Interrupt Controller
003C - 003D Programmable Interrupt Controller
0040 - 0043 System timer
004E - 004F Motherboard resources
0050 - 0053 System timer
0060 - 0060 Standard PS/2 keyboard
0061 - 0061 Motherboard resources
0062 - 0062 Microsoft ACPI-compliant embedded controller
0063 - 0063 Motherboard resources
0064 - 0064 Standard PS/2 keyboard
0065 - 0065 Motherboard resources
0066 - 0066 Microsoft ACPI-compliant embedded controller
0067 - 0067 Motherboard resources
0068 - 006F Motherboard resources
0070 - 0070 Motherboard resources
0070 - 0077 System CMOS/real time clock
0080 - 0080 Motherboard resources
0081 - 0091 Direct Memory Access controller
0092 - 0092 Motherboard resources
0093 - 009F Direct Memory Access controller
00A0 - 00A1 Programmable Interrupt Controller
00A4 - 00A5 Programmable Interrupt Controller
00A8 - 00A9 Programmable Interrupt Controller

Hardware Specifications and Configurations 1-43

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 I/O address (hex) System Function (shipping configuration)
00AC - 00AD Programmable Interrupt Controller
00B0 - 00B1 Programmable Interrupt Controller
00B2 - 00B3 Motherboard resources
00B4 - 00B5 Programmable Interrupt Controller
00B8 - 00B9 Programmable Interrupt Controller
00BC - 00BD Programmable Interrupt Controller
00C0 - 00DF Direct Memory Access controller
00F0 - 00F0 Numeric data processor
03B0 - 03BB Intel® HD Graphics Family
03C0 - 03DF Intel® HD Graphics Family
0400 - 0453 Motherboard resources
0458 - 047F Motherboard resources
04D0 - 04D1 Programmable Interrupt Controller
0500 - 057F Motherboard resources
0D00 - FFFF PCI bus
1000 - 100F Motherboard resources
2000 - 2FFF Intel® 6 seires /C200 Series Chipset Family PCI Express Root Port 8
-1C1E
3000 - 3FFF 2nd generation Intel® Core TM processor family PCI Express
controller-0101
3F80 - 3FFF NVIDIA Geforce GT540M
4000 - 403F Intel® HD Graphic Family
4060 - 407F Intel® Mobile Express Chipset SATA AHCI Controller
4080 - 4087 Intel® Mobile Express Chipset SATA AHCI Controller
4088 - 408F Intel® Mobile Express Chipset SATA AHCI Controller
4090 - 4093 Intel® Active Management Technology - SOL (COM3)
4094 - 4097 Intel® Mobile Express Chipset SATA AHCI Controller
EFA0 - EFBF Intel® 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
FFFF - FFFF Motherboard resources
FFFF - FFFF Motherboard resources

1-44 Hardware Specifications and Configurations

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 CHAPTER 2
System Utilities

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 BIOS Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
BIOS Flash Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Remove HDD/BIOS Password Utilities . . . . . . . . . . . . . . . . . . . .2-14
Removing the HDD Password . . . . . . . . . . . . . . . . . . . . . . . . .2-14
Removing the BIOS Passwords. . . . . . . . . . . . . . . . . . . . . . . . .2-15
Clearing the BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17
LAN EEPROM Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17

2-2
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 System Utilities

BIOS Setup Utility 0

This utility is a hardware configuration program built into a computer’s BIOS (Basic
Input/Output System).
The utility is pre-configured and optimized so most users do not need to run it. If configuration
problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting
when a problem arises.
To enter this the utility, during POST (power-on self-test), press F2 when the prompt appears
on the bottom of screen.
The default setting of the F12 Boot Menu is Disabled. To change the boot device without
entering the BIOS Setup Utility, set the parameter to Enabled. During the next POST, press
F12 to enter the multi-boot menu.

Navigating the BIOS Utility 0

The BIOS Setup Utility has five menu options, namely:

Information

Main

Security

Boot

Exit

Perform the following actions to navigate through the BIOS Setup Utility:
Press the to select items in the menu bar.
Press to select an item in the menu screen or in an option box.
Press F5 or F6 to change the parameter value.
Press Esc to exit from the Setup Utility.
Press F9 to load the default settings.
Press F10 to save changes and exit from the Setup Utility.
NOTE: NOTE:
Parameter values enclosed in square brackets [ ] can be change. Navigation
keys appear on the bottom of the screen. Read the item specific help on the
right area of the screen before making changes to the parameter values.
NOTE: NOTE:
System information can vary depending on the computer model.

System Utilities 2-3

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 BIOS Menus 0

This section describes the Phoenix SecureCore Tiano BIOS Setup Utility menu tabs.
NOTE: NOTE:
The screenshots used in this chapter are for reference only. Actual values can
vary depending on the computer model.

Information 0

This tab shows a summary of the computer‘s hardware information.

P h o e n i x S e c u r e C o r e Ti a n o S e t u p
Information Main Security Boot Exit

C P U Ty p e : Intel (R) Core (TM) i5-2410M CPU @ 2.30GHz

CPU Speed: 2.30 GHz
HDD Model Name: W D C W D 2 5 0 0 B P V T- 2 2 Z E S TO
HDD Serial Number: WD-WX61AC0A8780
ATA P I M o d e l N a m e : H L - D T- S T D V D R A M G U 4 0 N
S y s t e m B I O S Ve r s i o n : V1.01
V G A B I O S Ve r s i o n : 75.19.1E.00.01
K B C Ve r s i o n : 1.02c
Serial Number: XXXXXXXXXXXXXXXXXXXXXXX
A s s e t Ta g N u m b e r : N o A s s e t Ta g
Product Name: TM8573T
Manufacturer Name: Acer
UUID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX

F1 Help Select Item F5/F6 C h a n g e Va l u e s F9 Setup Defaults

Esc Exit Select Menu Enter Select Sub-Menu F10 Save and Exit

Figure 2-1. Hardware Information

Table 2-1. Hardware Information

Parameter Description
CPU Type Model name and core frequency of the installed processor
CPU Speed Core frequency of the installed processor
HDD Model Name Model name of the installed hard drive
HDD Serial Number Serial number of the installed hard drive
ATAPI Model Name Model name of the installed optical device
System BIOS Version Current system BIOS version
VGA BIOS Version Current firmware version of the system VGA
KBC Version Current keyboard controller version
Serial Number Serial number of the computer

2-4 System Utilities

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 Table 2-1. Hardware Information (Continued)

Parameter Description
Asset Tag Number Asset tag number of the computer
Product Name Model name of the computer
Manufacturer Name Computer manufacturer
UUID The universally unique identifier tag assigned to the computer

Main 0

Use this tab to set the system time and date, enable or disable boot options, and enable or
disable the D2D recovery feature.

P h o e n i x S e c u r e C o r e Ti a n o S e t u p
Information Main Security Boot Exit

S y s t e m Ti m e : [10:05:48] Item Specific Help

System Date: [ 0 4 / 2 1 / 2 0 11 ]

To t a l M e m o r y : 3072 MB Vi e w o r s e t s y s t e m
Vi d e o M e m o r y : 1024 MB time.

Graphic Mode: [Switchable]

Quiet Boot: [Enabled]
Network Boot: [Enabled]
F12 Boot Menu: [Disabled]
D2D Recovery: [Enabled]
S ATA M o d e : [AHCI Mode]
WiFi: [Enabled]
Card Reader: [Enabled]
Wired LAN: [Enabled]
Audio: [Enabled]
Finger Printer: [Enabled]
USB Ports: [Enabled]
ODD: [Enabled]
Express Card: [Enabled]
P o w e r O ff U S B C h a r g e ( S 3 / S 4 / S 5 ) [Enabled]
Battery Threshold (in DC mode) [20%]

F1 Help Select Item F5/F6 C h a n g e Va l u e s F9 Setup Defaults

Esc Exit Select Menu Enter Select Sub-Menu F10 Save and Exit

Figure 2-2. BIOS Main.

Table 2-2. BIOS Main

Parameter Description Format/Option

System Time System time expressed in 24-hour format Format: HH:MM:SS
(hour:minute:second)
System Date System date Format MM/DD/YYYY
(month/day/year)
Total Memory Total system memory available –

System Utilities 2-5

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 Table 2-2. BIOS Main (Continued)

Parameter Description Format/Option

Video Memory System memory allocated for graphics –
processing
Graphic Mode Option to set the graphic device. Option: Switchable,
Integrated or Discrete
Quiet Boot Show the original equipment manufacturer Option: Enabled or
(OEM) screen during system boot instead of Disabled
the typical POST screen
Network Boot Option to boot system from LAN Option: Enabled or
Disabled
F12 Boot Menu Option to enter the Boot menu during POST Option: Enabled or
Disabled
D2D Recovery Option to use the D2D Recovery function Option: Enabled or
Disabled
SATA Mode Option to set the SATA controller mode Option: AHCI or IDE
WiFi Option to enable the Wi-Fi device. Option: Enabled or
Disabled
Card Reader Option to enable the multi-function card reader Option: Enabled or
device. Disabled
Wired LAN Option to enable the wired LAN device. Option: Enabled or
Disabled
Audio Option to enable the audio device. Option: Enabled or
Disabled
Finger Printer Option to enable the finger printer device. Option: Enabled or
Disabled
USB Ports Option to enable the external USB ports. Option: Enabled or
Disabled
ODD Option to enable the ODD device. Option: Enabled or
Disabled
Express Card Option to enable the express card device. Option: Enabled or
Disabled
Power Off USB Option to enable the system to charge USB Option: Enabled or
Charge (S3/S4/S5) devices while the system enters into Suspend Disabled
to RAM (S3), Hibernation (S4), or power off
(S5) mode.
Battery Threshold Option to set battery threshold. Option: 10%, 20% or
(in DC mode) 30%

2-6 System Utilities

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 Security 0

Use this tab to safeguard and protect the computer from unauthorized use.

P h o e n i x S e c u r e C o r e Ti a n o S e t u p
Information Main Security Boot Exit

Item Specific Help

Supervisor Password Is: Clear
User Password Is: Clear
HDD Password State: Clear Set or clear the
S u p e r v i s o r a c c o u n t ’s
Set Supervisor Password [Enter] password.
Set User Password [Enter]
Set HDD Password [Enter]

Password on Boot: [Disabled]

F1 Help Select Item F5/F6 C h a n g e Va l u e s F9 Setup Defaults

Esc Exit Select Menu Enter Select Sub-Menu F10 Save and Exit

Figure 2-3. BIOS Security

Table 2-3. BIOS Security

Parameter Description Option

Supervisor Password Is Supervisor password setting Clear or Set

User Password Is User password setting Clear or Set

HDD Password State Hard drive password setting Clear or Set

Set Supervisor Password Option to set the supervisor password –

Set User Password Option to set a user password –
Set HDD Password Option to set the hard drive password –
Password on Boot Option to enable password requirement during Enabled or
system boot Disabled

NOTE: NOTE:
When prompted to enter the password, three attempts are allowed before
system halts. Resetting the BIOS password may require the user to return the
computer to its dealer.

Setting a Password 0

Follow the succeeding instructions to set the user or supervisor passwords.

1. Press to highlight a Set _______ Password parameter and press Enter. The Set
_______ Password dialog box appears.

System Utilities 2-7

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 Set Supervisor Password

Enter New Password [ ]

Confirm New Password [ ]

Figure 2-4. Set Supervisor Password

2. Type a new password in the Enter New Password field and press Enter. Passwords
are not case sensitive and the length must not exceed eight alphanumeric characters
(A-Z, a-z, 0-9).
3. Retype the password in the Confirm New Password field and press Enter.

+ IMPORTANT:
Use care when typing a password. Characters do not appear on the screen.
4. Press Enter.
NOTE: NOTE:
Users can choose to enable the Password on Boot parameter.
5. Press F10 to save changes and exit from the BIOS Setup Utility.

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 Removing a Password 0

Perform the following:

1. Press to highlight a Set _______ Password parameter and press Enter. The Set
_______ Password dialog box appears.

Set Supervisor Password

Enter Current Password [ ]

Enter New Password [ ]
Confirm New Password [ ]

Figure 2-5. Set Supervisor Password

2. Type the current password in the Enter Current Password field and press Enter.
3. Press Enter twice without typing anything in the Enter New Password and Confirm
New Password fields.
4. Press F10 to save changes and exit from the BIOS Setup Utility.

Changing a Password 0

1. Press to highlight a Set _______ Password parameter and press Enter. The Set
_______ Password dialog box appears.

Set Supervisor Password

Enter Current Password [ ]

Enter New Password [ ]
Confirm New Password [ ]

Figure 2-6. Set Supervisor Password

2. Type the current password in the Enter Current Password field and press Enter.
3. Type the new password in the Enter New Password field.
4. Retype the password in the Confirm New Password field.

Setup Notice

Changes have been saved.

[Continue]

Figure 2-7. Setup Notice

System Utilities 2-9

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 5. Press Enter. Computer sets Supervisor Password parameter to Set.
NOTE: NOTE:
Users can choose to enable the Password on Boot parameter.
6. Press F10 to save changes and exit from the BIOS Setup Utility.

Boot 0

Use this tab to set the preferred drive sequence in which the Setup Utility attempts to boot the
operating system. By default, the computer searches for boot devices in the following order:
1. Hard disk drive
2. Optical disc drive
3. Network boot
4. External USB hard drive
5. External USB optical drive
6. External USB bootable device
Press to select a device and press F5 or F6 to move it up or down the list.

P h o e n i x S e c u r e C o r e Ti a n o S e t u p
Information Main Security Boot Exit

Item Specific Help

Boot Priority Order:
1: H D D 0 : W D C W D 2 5 0 0 B P V T- 2 2 Z E S TO U s e < > o r < > to
2: ATA P I C D / D V D : H L - D T- S T D V D R A M G U 4 0 N select a device, then
3: USB FDD: press <F6> to move it
4: Network Boot: BRCM MBA Slot 0500 V14.6.9 up the list, or <F5>
5: USB HDD: to move it down the
6: USB CD/DVD: list. Press <Esc> to
escape the menu.

F1 Help Select Item F5/F6 C h a n g e Va l u e s F9 Setup Defaults

Esc Exit Select Menu Enter Select Sub-Menu F10 Save and Exit

Figure 2-8. BIOS Boot

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 Exit 0

Use the Exit tab to save or discard changes and close the BIOS Setup Utility.

P h o e n i x S e c u r e C o r e Ti a n o S e t u p
Information Main Security Boot Exit

Item Specific Help

Exit Saving Changes
Exit Discarding Changes
Load Setup Defaults Equal to F10, save
Discard Changes all changes of all
Save Changes menus, then exit
setup configure
d r i v e r. F i n a l l y
resets the system
a u t o m a t i c a l l y.

F1 Help Select Item F5/F6 C h a n g e Va l u e s F9 Setup Defaults

Esc Exit Select Menu Enter Select Sub-Menu F10 Save and Exit

Figure 2-9. BIOS Exit

Table 2-4. Exit Parameters

Parameter Description
Exit Saving Changes Close the BIOS Setup Utility and save the setup changes.
Exit Discarding Changes Close the BIOS Setup Utility without saving the setup changes.
Load Setup Default Load the default values for all setup items.
Discard Changes Load the previous values for all setup items.
Save Changes Save the setup changes.

System Utilities 2-11

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 BIOS Flash Utilities 0

BIOS Flash memory updates are required for the following conditions:
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Flash utility to update the system BIOS Flash ROM.
NOTE: NOTE:
If a Crisis Recovery Disc is not available, create one before Flash utility is used.
NOTE: NOTE:
Do not install memory related drivers (XMS, EMS, DPMI) when Flash is used.
NOTE: NOTE:
Use AC adaptor power supply when running Flash utility. If battery pack does
not contain power to finish loading BIOS Flash, do not boot system.
Perform the following to run Flash.
1. Rename the BIOS file as “XXXXXXX.FD”.
2. Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis Recovery
disk files.
3. Turn off the computer.
4. Insert the USB device containing the renamed BIOS file and the Crisis Recovery disk files
to any USB port.
5. Press and hold the Fn + Esc keys (this is the BIOS recovery hotkey), then press the
power button.
6. Release the Fn + Esc keys after POST.
NOTE: NOTE:
Flash utility has auto execution function.

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 DOS Flash Utility 0

Perform the following to use the DOS Flash Utility:

1. Press F2 during boot to enter Setup Menu.
2. Select Boot Menu to modify boot priority order.
Example: If using USB HDD to Update BIOS, move USB HDD to position 1.

P h o e n i x S e c u r e C o r e Ti a n o S e t u p
Information Main Security Boot Exit

Item Specific Help

Boot Priority Order:
1: H D D 0 : W D C W D 2 5 0 0 B P V T- 2 2 Z E S TO U s e < > o r < > to
2: ATA P I C D / D V D : H L - D T- S T D V D R A M G U 4 0 N select a device, then
3: USB FDD: press <F6> to move it
4: Network Boot: BRCM MBA Slot 0500 V14.6.9 up the list, or <F5>
5: USB HDD: to move it down the
6: USB CD/DVD: list. Press <Esc> to
escape the menu.

F1 Help Select Item F5/F6 C h a n g e Va l u e s F9 Setup Defaults

Esc Exit Select Menu Enter Select Sub-Menu F10 Save and Exit

Figure 2-10. BIOS Boot

3. Insert the USB HDD and reboot computer.

4. Execute <BIOS.BAT> to update BIOS.

WinFlash Utility 0

Perform the following to use the WinFlash Utility:

1. Double click the WinFlash executable file.
2. Click OK to begin the update.

System Utilities 2-13

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 Remove HDD/BIOS Password Utilities 0

This section explains how to remove the HDD and BIOS passwords.

Removing the HDD Password 0

NOTE: NOTE:
If the incorrect HDD password is entered three times in succession, an error is
generated. (Figure 2-11)

Password Error Status

HDD password error code

Figure 2-11. Password Error Status

To reset the HDD password:

1. Open the computer in a DOS environment.
2. Type the following command:
A\> unlock6 XXXXX 00

Figure 2-12. Unlock Key Code

3. Press Enter to display the command options.

Figure 2-13. Password Encoding

2-14 System Utilities

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 4. Select option 2 (upper case ASCII code) and press Enter.
5. Write down the generated master password.
6. Reboot the computer.
7. In the HDD password prompt, type the master password generated in step 5, then press
Enter.

Removing the BIOS Passwords 0

To clear a lost BIOS password (user or supervisor password), you need to short the clear
password hardware gap (G2201) located on the mainboard. Refer to the “Clearing the BIOS
Passwords” on page 5-6 section for detailed instructions.

Figure 2-14. G2201 Hardware Gap

System Utilities 2-15

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 Clearing the BIOS Passwords 0

1. Shut down the computer and disconnect the AC adapter and all other peripherals from the
computer.
2. Removing the battery pack and lower case cover.
3. If the Mini Card slot is occupied, remove the installed wireless module.
4. Detach the black mylar tape beside the Mini Card slot and locate the G2201 gap.
5. Use an electrical conductivity tool to short the two contacts on the hardware gap together.
6. While resting the tool on the two contacts, plug one end of the AC adapter into the DC-in
jack and plug one end to an electrical outlet.
7. Press the button to turn on the computer.
8. After the BIOS POST, remove the tool from the hardware gap.
9. Reinstall the battery pack and the lower case cover.
10. Turn on the computer and press F2 during bootup to access the Setup Utility. If no
password prompt appears, the BIOS passwords have been cleared. If the prompt
appears, repeat steps 4-9 until the BIOS passwords have been cleared.
11. Press F9 to load the system defaults.
12. Press F10 to save the changes you made and close the Setup Utility.
13. If a wireless module was removed, reinstall it.

2-16 System Utilities

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 Using DMI Tools 0

The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM
(Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware
management.

LAN EEPROM Utility 0

LAN EEPROM Utility enables to change the MAC address.

Perform the following steps to use the LAN EEPROM Utility:
1. Create a DOS bootable USB HDD.
2. Copy the contents of the MAC folder to the HDD and remove the HDD form the computer.
3. Reboot the computer and press F2 during the boot sequence to enter the setup menu.
4. Select the Boot menu item and move the entry “USB HDD” to the first position.

P h o e n i x S e c u r e C o r e Ti a n o S e t u p
Information Main Security Boot Exit

Item Specific Help

Boot Priority Order:
1: H D D 0 : W D C W D 2 5 0 0 B P V T- 2 2 Z E S TO U s e < > o r < > to
2: ATA P I C D / D V D : H L - D T- S T D V D R A M G U 4 0 N select a device, then
3: USB FDD: press <F6> to move it
4: Network Boot: BRCM MBA Slot 0500 V14.6.9 up the list, or <F5>
5: USB HDD: to move it down the
6: USB CD/DVD: list. Press <Esc> to
escape the menu.

F1 Help Select Item F5/F6 C h a n g e Va l u e s F9 Setup Defaults

Esc Exit Select Menu Enter Select Sub-Menu F10 Save and Exit

Figure 2-15. BIOS Boot

5. Connect the USB HDD and reboot the computer.

6. At the command prompt, navigate to the MAC folder.
7. Execute the < MAC.BAT> file.
8. At prompt type in MAC address.
9. Press Enter.
10. Reboot when the process has completed.

System Utilities 2-17

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 2-18 System Utilities
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 CHAPTER 3
Machine Maintenance

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 Machine Disassembly and Replacement. . . . . . . . . . . . . . . . . . . 3-5
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Replacement Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

External Module Disassembly Process. . . . . . . . . . . . . . . . . . . . . 3-8

External Modules Disassembly Flowchart . . . . . . . . . . . . . . . .3-8
Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Remove the Dummy Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Removing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Removing the Base Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Removing the HDD Module. . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Removing the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Removing the Memory Modules . . . . . . . . . . . . . . . . . . . . . . .3-20
Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . .3-21
Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22
Removing the Palmrest Module/Upper Cover . . . . . . . . . . . .3-25
Removing the Power Button Launch Board . . . . . . . . . . . . . .3-28
Removing the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . .3-30
Removing the Fingerprint Board. . . . . . . . . . . . . . . . . . . . . . .3-32
Removing the Touchpad Board. . . . . . . . . . . . . . . . . . . . . . . .3-34
Removing the USB Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37
Removing the TPM Board . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39
Removing the RTC Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40
Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41
Removing the Thermal Module. . . . . . . . . . . . . . . . . . . . . . . .3-46
Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48
Removing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49
Removing the LAN Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50
Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . .3-51

LCD Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . 3-55

LCD Module Disassembly Flowchart . . . . . . . . . . . . . . . . . . . .3-55
Removing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-56
Removing the LCD Hinges . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-58
Removing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-59
Removing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . .3-61
Removing the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-62

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 LCD Module Reassembly Process. . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Replacing the Antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-63
Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . .3-64
Replacing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-65
Replacing the LCD Hinges . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-67
Replacing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-68
Main Unit Reassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70
Replacing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . .3-70
Replacing the LAN Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Replacing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-74
Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-75
Replacing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . .3-77
Replacing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79
Replacing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-80
Replacing the USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-84
Replacing the TPM Board . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-86
Replacing the Fingerprint Board . . . . . . . . . . . . . . . . . . . . . . .3-87
Replacing the Touchpad Board . . . . . . . . . . . . . . . . . . . . . . . .3-88
Replacing the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . .3-91
Replacing the Power Button Launch Board . . . . . . . . . . . . . .3-93
Replacing the Palmrest Module/Upper Cover . . . . . . . . . . . .3-95
Replacing the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-98
External Module Reassembly Process . . . . . . . . . . . . . . . . . . . . 3-100
Replacing the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . .3-100
Replacing the Memory Modules . . . . . . . . . . . . . . . . . . . . . .3-102
Replacing the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . .3-103
Replacing the Base Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-105
Replacing the ODD Module. . . . . . . . . . . . . . . . . . . . . . . . . .3-106
Replacing the Dummy Card . . . . . . . . . . . . . . . . . . . . . . . . . 3-109
Replacing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . 3-110

3-3
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 3-4
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 Machine Maintenance

Machine Disassembly and Replacement 0

This chapter contains step-by-step procedures on how to disassemble the notebook

computer for maintenance and troubleshooting.
Cable paths and positioning may not represent the actual model. During the removal and
installation of the components, ensure all available cable channels and clips are used and
that the cables are replaced in the same position.
The screws for the different components vary in size. During the disassembly process, group
the screws with the corresponding components to avoid mismatch when putting back the
components.
The product previews seen in the disassembly procedures may not represent the final
product color or configuration.

Recommended Equipment 0

To disassemble the computer, the following tools are suggested:

Wrist grounding strap and conductive mat for preventing electrostatic discharge
Non-marring scribe
Phillips screwdriver
Flat-blade screwdriver
Plastic flat screwdriver
Plastic tweezers
Cyanoacrylate glue

Replacement Requirements 0

NOTE: NOTE:
Cabling and components require adhesive to be applied during the replacement and
reassembly process.

Machine Maintenance 3-5

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 Pre-disassembly Instructions 0

Before proceeding with the disassembly procedure, make sure that you do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.

Figure 3-1. AC Adapter

3. Place the system on a flat, stable surface.

3-6 Machine Maintenance

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 Disassembly Process 0

The disassembly process is divided into the following stages:

External module disassembly
Main unit disassembly
LCD module disassembly
The flowcharts provided in the succeeding disassembly sections illustrate the entire
disassembly sequence. Observe the order of the sequence to avoid damage to any of the
hardware components. For example, if you want to remove the main board, you must first
remove the keyboard, then disassemble the inside assembly frame in that order.

Table 3-1. Main Screw List

Screw Quantity Acer Part Number

M2 × L3 13 86.FR901.001
M2.5 × L7 23 86.00E72.637
M2.5 × L3 5 86.00G68.533
M2 × L2.5 9 86.00H67.520
M2 × L5 4 86.00Q15.525
M2.5 × L4 2 86.9AL53.4R0
M2 × L2 4 86.00D76.620

Machine Maintenance 3-7

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 External Module Disassembly Process 0

External Modules Disassembly Flowchart 0

BATTERY PACK

DUMMY CARDS ODD BASE DOOR

MODULE

ODD WLAN DIMM

MODULE MODULE MODULES

Figure 3-2. External Modules Disassembly Flowchart

Table 3-2. Screw List

Step Screw Quantity Acer Part Number

ODD Bracket Disassembly M2 × L3 3 86.FR901.001

Base Door Disassembly M2.5 × L7 5 86.00E72.637
WLAN Module Disassembly M2.5 × L3 1 86.00G68.533

3-8 Machine Maintenance

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 Removing the Battery Pack 0

1. Turn the computer over so that the base is facing up.

2. Follow these steps to remove the battery from the battery bay.
a. Slide the battery lock to the unlock position.

Figure 3-3. Battery Pack

b. Slide and hold the battery release latch all the way through to release the battery
pack.
c. Remove the battery pack from its bay.

Figure 3-4. Battery Pack

NOTE: NOTE:
The battery has been highlighted with the yellow oval in Figure 3-4. Disconnect the
battery and follow local regulations for disposal.

Machine Maintenance 3-9

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 Remove the Dummy Card 0

1. Push against the card reader dummy card, as if you were pushing it further into the slot
(a).
2. Pull the dummy card out (b).

Figure 3-5. Card Reader Dummy Card

3. Repeat above steps to remove the ExpressCard dummy card.

Figure 3-6. ExpressCard Dummy Card

3-10 Machine Maintenance

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 Removing the ODD Module 0

1. Slide and hold the MediaBay release latch release latch all the way through to release
the ODD module (a).
2. Slide the drive out of the drive bay (b).

Figure 3-7. ODD Module

3. Remove the screws securing the ODD plastic holder.

Figure 3-8. ODD Plastic Holder Screws

Table 3-3. Screws

Step Screw Quantity Screw Type

ODD Plastic Holder Disassembly M2 × L3 3

Machine Maintenance 3-11

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 4. Detach the ODD plastic holder from the module.

Figure 3-9. ODD Plastic Holder

5. Pry the ODD bezel off the module.

Figure 3-10. ODD Bezel

6. Pull the connector adapter off the module.

Figure 3-11. ODD Connector Adapter

3-12 Machine Maintenance

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 Removing the Base Door 0

1. Perform the “Removing the Battery Pack” procedure described on page 3-9.
2. Remove the screws securing the base door.

Figure 3-12. Base Door Screws

Table 3-4. Screws

Step Screw Quantity Screw Type

Base Door Disassembly M2.5 × L7 5

3. Insert a non-marring plastic scribe on the base door’s notch to release the base door.

Figure 3-13. Base Door

Machine Maintenance 3-13

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 4. Pry the top edges of the base door to separate the it from the lower case.

Figure 3-14. Base Door

5. Pull the base door off the notebook computer.

Figure 3-15. Base Door

3-14 Machine Maintenance

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 Removing the HDD Module 0

1. Perform the “Removing the Base Door” procedure described on the preceding section.
2. Disconnect the HDD cable (a).

Figure 3-16. HDD Cable

3. Grasp the plastic tab (b) and then pull the hard drive out of its compartment (c).

Figure 3-17. HDD Module

Machine Maintenance 3-15

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 4. Pry open the front HDD plastic holder off the HDD module (a).

Figure 3-18. HDD Plastic Holder

5. Pry the tail end of the plastic holder off the HDD module (b) and then remove the HDD (c).

Figure 3-19. HDD Plastic Holder

3-16 Machine Maintenance

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 6. Pull the HDD adapter cable off the HDD.

Figure 3-20. HDD Adapter Cable

Machine Maintenance 3-17

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 Removing the WLAN Module 0

1. Perform the “Removing the Base Door” procedure described on page 3-13.
2. Unplug the two (2) antenna cables from the WLAN module.

+ IMPORTANT:
For reference during machine reassembly, note which cable color
corresponds to the main (black) and auxiliary (white) connectors.

Figure 3-21. WLAN Module Antennas

3. Remove the screw securing the WLAN module.

Figure 3-22. WLAN Module Screw

Table 3-5. Screw

Step Screw Quantity Screw Type

WLAN Module Disassembly M2.5 × L3 1

3-18 Machine Maintenance

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 4. Remove the WLAN module from the slot.

Figure 3-23. WLAN Module

Machine Maintenance 3-19

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 Removing the Memory Modules 0

1. Perform the “Removing the Base Door” procedure described on page 3-13.
2. Push out the latches on both sides of the memory slot until the module tilts upward (a),
and then remove the DM1 slot module (b).

Figure 3-24. DM1 Slot Module

3. Repeat step 2 to remove the DM2 slot module.

Figure 3-25. DM2 Slot Module

3-20 Machine Maintenance

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 Main Unit Disassembly Process 0

Main Unit Disassembly Flowchart 0

EXTERNAL MODULES

KEYBOARD

PALMREST MODULE/
UPPER COVER

POWER TOUCHPAD AND

BUTTON SMART CARD FINGERPRINT
LAUNCH BOARD READER BOARD

MAINBOARD LCD LEFT AND RIGHT LAN USB

MODULE SPEAKERS CABLE BOARD

TPM RTC THERMAL

CPU
BOARD BATTERY MODULE

Figure 3-26. Main Unit Disassembly Flowchart

Table 3-6. Screw List

Step Screw Quantity Acer Part Number

Keyboard Disassembly M2.5 × L7 2 86.00E72.637

Palmrest Module/Upper Cover Disassembly M2.5 × L7 14 86.00E72.637
M2 × L3 6 86.00F80.723
Power Button Launch Board Disassembly M2 x L2.5 2 86.00H67.520
Smart Card Reader Disassembly M2.5 × L3 4 86.00G68.533
Touchpad Bracket Disassembly M2 × L3 6 86.00F80.723
USB Board Disassembly M2 x L2.5 1 86.00H67.520
TPM Board Disassembly M2 x L2.5 1 86.00H67.520
Mainboard Disassembly M2 x L2.5 1 86.00H67.520
Thermal Module Disassembly – 5 –
Speakers Disassembly M2 x L5 4 86.00Q15.525
LCD Module Disassembly M2.5 × L7 2 86.00E72.637

Machine Maintenance 3-21

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 Removing the Keyboard 0

+ IMPORTANT:
The keyboard is easily warped or damaged during the removal process. Take
care not to use excessive force when removing.
1. Perform the “Removing the Base Door” procedure described on page 3-13.
2. Remove the screws securing the keyboard.

Figure 3-27. Keyboard Screws

Table 3-7. Screws

Step Screw Quantity Screw Type

Keyboard Disassembly M2.5 × L7 2

3. Turn the computer over and open the LCD panel.

4. Use a non-marring plastic flat-blade screwdriver to push the latches on the top side of the
keyboard.

Figure 3-28. Keyboard Latches

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 5. Gently pry up the keyboard.

Figure 3-29. Keyboard

6. Slide the keyboard forward to access the keyboard cable.

Figure 3-30. Keyboard

Machine Maintenance 3-23

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 7. Open the connector latch (a) and then disconnect the cable (b).

Figure 3-31. Keyboard Cable

3-24 Machine Maintenance

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 Removing the Palmrest Module/Upper Cover 0

1. Perform the “Removing the ODD Module” and “Removing the HDD Module” procedures
described on pages 3-11and 3-15 respectively.
2. Perform the “Removing the Keyboard” procedure described on the preceding section.
3. Open the Smart Card cable connector latch (a) and then disconnect the cable (b).

Figure 3-32. Smart Card Cable

4. Open the power button launch board cable connector latch (a) and then disconnect the
cable (b).

Figure 3-33. Power Button Launch Board Cable

Machine Maintenance 3-25

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 5. Open the connector latches for the touchpad and fingerprint board cables (a) and then
disconnect the cables (b).

Fingerprint
board cable

Touchpad
cable

Figure 3-34. Touchpad and Fingerprint Board Cables

6. Remove the top side screws securing the upper cover.

Figure 3-35. Upper Cover Screw – Top Side

Table 3-8. Screws

Step Screw Quantity Screw Type

Upper Cover Disassembly M2.5 × L7 2

3-26 Machine Maintenance

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 7. Remove the base side screws securing the upper cover.

Figure 3-36. Upper Cover Screws – Base Side

Table 3-9. Screws

Step Screw Quantity Screw Type

Upper Cover Disassembly M2.5 × L7 12 (#1-12)

M2 × L3 6 (#13-18)

8. Locate the small gaps between the upper cover and lower case, and insert a small
flat-blade screwdriver or non-marring scribe into each gap to separate the one from the
other. Once the upper cover is separated, lift it from the lower case.

Figure 3-37. Upper Cover

Machine Maintenance 3-27

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 Removing the Power Button Launch Board 0

1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on the
preceding section.
2. Open the connector latch (a) and then remove the cable (b).

Figure 3-38. Power Button Launch Board Cable

3. Remove the screws securing the power button board.

Figure 3-39. Power Button Launch Board Screws

Table 3-10. Screws

Step Screw Quantity Screw Type

Power Button Launch Board M2 × L2.5 2

Disassembly

3-28 Machine Maintenance

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 4. Lift the power button launch board at an angle (a) and then remove from the upper cover
(b).

Figure 3-40. Power Button Launch Board

Machine Maintenance 3-29

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 Removing the Smart Card Reader 0

1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on

page 3-25.
2. Open the connector latch and then remove the Smart card cable.

Figure 3-41. Smart Card Cable

3. Remove the screws securing the Smart card reader.

Figure 3-42. Smart Card Reader Screws

Table 3-11. Screws

Step Screw Quantity Screw Type

Smart Card Reader Disassembly M2.5 × L3 4

3-30 Machine Maintenance

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 4. Lift the Smart card reader from the upper cover.

Figure 3-43. Smart Card Reader

Machine Maintenance 3-31

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 Removing the Fingerprint Board 0

1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on

page 3-25.
2. Open the connector latches for the touchpad and fingerprint board cables (a) and then
disconnect the cables (b).

Touchpad Fingerprint
cable board cable

Figure 3-44. Touchpad and Fingerprint Board Cables

3. Remove the screws securing the touchpad bracket.

Figure 3-45. Touchpad Bracket Screws

Table 3-12. Screw

Step Screw Quantity Screw Type

Touchpad Bracket Disassembly M2 × L3 4

3-32 Machine Maintenance

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 4. Remove the touchpad bracket from the upper cover.

Figure 3-46. Touchpad Bracket

5. Insert a small flat-blade screwdriver between the fingerprint board and the upper cover,
and carefully pry the board loose. Remove the fingerprint board from the palm rest.

Figure 3-47. Fingerprint Board

Machine Maintenance 3-33

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 Removing the Touchpad Board 0

1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on

page 3-25.
2. Open the connector latches for the touchpad and fingerprint board cables (a) and then
disconnect the cables (b).

Touchpad Fingerprint
cable board cable

Figure 3-48. Touchpad and Fingerprint Board Cables

3. Remove the screws securing the touchpad bracket.

Figure 3-49. Touchpad Bracket Screws

Table 3-13. Screw

Step Screw Quantity Screw Type

Touchpad Bracket Disassembly M2 × L3 4

3-34 Machine Maintenance

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 4. Remove the touchpad bracket from the upper cover.

Figure 3-50. Touchpad Bracket

5. Detach the mylar tape securing the touchpad board.

Figure 3-51. Touchpad Board

Machine Maintenance 3-35

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 6. Insert a small flat-blade screwdriver between the touchpad board and the upper cover,
and carefully pry the board loose. Remove the touchpad board from the palm rest.

Figure 3-52. Touchpad Board

NOTE: NOTE:
A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in
Figure 3-52. Follow the local regulations for disposing this type of circuit board.

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 Removing the USB Board 0

1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on

page 3-25.
2. Disconnect the right speaker cable from the USB board.

Figure 3-53. Right Speaker Cable

3. Open the USB board cable’s connector latch (a) and then disconnect the USB board cable
from the USB board (b).

Figure 3-54. USB Board Cable

Machine Maintenance 3-37

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 4. Remove the screw securing the USB board.

Figure 3-55. Touchpad and Fingerprint Board Bracket Screws

Table 3-14. Screw

Step Screw Quantity Screw Type

USB Board Disassembly M2 × L2.5 1

5. Remove the USB board from the lower case.

Figure 3-56. USB Board

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 Removing the TPM Board 0

1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on

page 3-25.
2. Remove the screw securing the TPM board.

Figure 3-57. TPM Board Screw

Table 3-15. Screw

Step Screw Quantity Screw Type

TPM Board Disassembly M2 × L2.5 1

3. Detach the TPM board from its mainboard connector.

Figure 3-58. TPM Board

Machine Maintenance 3-39

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 Removing the RTC Battery 0

1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on

page 3-25.
2. Disconnect the RTC battery cable.

Figure 3-59. RTC Battery Cable

NOTE: NOTE:
The RTC battery has been highlighted with a yellow circle in Figure 3-59. Detach the
RTC battery and follow the local regulations for disposing it.
3. Remove the RTC battery from the mainboard.

Figure 3-60. RTC Battery

3-40 Machine Maintenance

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 Removing the Mainboard 0

1. Perform the “Removing the ODD Module” and “Removing the HDD Module” procedures
described on pages 3-11 and 3-15 respectively.
2. If a WLAN module is installed, remove it. Perform the “Removing the WLAN Module”
procedure described on pages 3-18.
3. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on
page 3-25.
4. Detach the transparent tape securing the LCD cable.

Figure 3-61. LCD Cable Tape

5. Disconnect the LCD cable from the mainboard.

Figure 3-62. LCD Cable

Machine Maintenance 3-41

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 6. Detach the silver tape securing the LCD cable to the lower case.

Figure 3-63. LCD Cable Tape

7. Detach the black tape covering the microphone cable.

Figure 3-64. Microphone Cable Tape

8. Disconnect the microphone cable from the mainboard.

Figure 3-65. Microphone Cable

3-42 Machine Maintenance

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 9. Open the USB board cable’s connector latch (a) and then disconnect the USB board cable
from the mainboard (b).

Figure 3-66. USB Board Cable

10. Disconnect the left speaker cable from the mainboard.

Figure 3-67. Left Speaker Cable

Machine Maintenance 3-43

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 11. Remove the screw securing the mainboard.

Figure 3-68. Mainboard Screw

Table 3-16. Screw

Step Screw Quantity Screw Type

Mainboard Disassembly M2 × L2.5 1

12. Lift the mainboard at an angle and disconnect the LAN cable (a) and then remove the
mainboard out of the lower case (b). Make sure the DC input cable is removed as well.

Figure 3-69. Mainboard

NOTE: NOTE:
A circuit board that is >10 cm2 has been highlighted with a yellow rectangle in
Figure 3-69. Follow the local regulations for disposing this type of circuit board.

3-44 Machine Maintenance

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 13. Disconnect the DC input cable from the mainboard.

Figure 3-70. DC input Cable

Machine Maintenance 3-45

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 Removing the Thermal Module 0

1. Perform the “Removing the Mainboard” procedure described on the preceding section.
2. Disconnect the thermal module fan cable from the mainboard.

Figure 3-71. Fan Cable

3. Loosen the spring-loaded captive screws securing the thermal module. Follow the screw
sequence indicated on Figure 3-72.

Figure 3-72. Thermal Module Screws

Table 3-17. Screws

Step Screw Quantity Screw Type

Thermal Module Disassembly – 5 –

3-46 Machine Maintenance

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 4. Remove the thermal module from the mainboard.

Figure 3-73. Thermal Module

Machine Maintenance 3-47

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 Removing the CPU 0

1. Perform the “Removing the Mainboard” procedure described on page 3-41.

2. Use a flat-blade screwdriver to turn the CPU socket lock screw counter-clockwise.

Figure 3-74. CPU Socket Screw

3. Remove the CPU from the mainboard.

Figure 3-75. CPU

3-48 Machine Maintenance

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 Removing the Speakers 0

1. Perform the “Removing the Mainboard” procedure described on page 3-41.

2. Remove the screws securing the speakers.

Figure 3-76. Speaker Screws

Table 3-18. Screws

Step Screw Quantity Screw Type

Speakers Disassembly M2 x L5 4

Figure 3-77. Speaker Screws

3. Lift the speakers from the lower case.

Figure 3-78. Left and Right Speakers

Machine Maintenance 3-49

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 Removing the LAN Cable 0

1. Perform the “Removing the Mainboard” procedure described on page 3-41.

2. Detach the LAN cable from the lower case.

Figure 3-79. LAN Cable

3. Remove the cable from the lower case.

Figure 3-80. LAN Cable

3-50 Machine Maintenance

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 Removing the LCD Module 0

1. Perform the “Removing the Mainboard” procedure described on page 3-41.

2. Remove the black tapes securing the antenna cables to the lower case.

Figure 3-81. Antenna Cables’ Tapes

3. Release the blue antenna cable from its top side latches.

Figure 3-82. Blue Antenna Cable – Top Side Latches

Machine Maintenance 3-51

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 4. Release the yellow antenna cable from its top side latches.

Figure 3-83. Yellow Antenna Cable – Top Side Latches

5. Release the black antenna cable from its top side latches.

Figure 3-84. Black Antenna Cable – Top Side Latches

3-52 Machine Maintenance

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 6. Release the white antenna cable from their top side latches.

Figure 3-85. White Antenna Cable – Top Side Latches

7. Remove the screws securing the LCD module.

Figure 3-86. LCD Module Hinge Screws

Table 3-19. Screws

Step Screw Quantity Screw Type

LCD Module Disassembly M2.5 × L7 2

Machine Maintenance 3-53

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 8. Remove the LCD module from the lower case.

Figure 3-87. LCD Module

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 LCD Module Disassembly Process 0

LCD Module Disassembly Flowchart 0

LCD MODULE

LCD BEZEL

LCD PANEL LCD COVER

LCD FPC LEFT LCD RIGHT LCD MICROPHONE

ANTENNAS
CABLE HINGE HINGE

Figure 3-88. LCD Module Disassembly Flowchart

Table 3-20. Screw List

Step Screw Quantity Acer Part Number

LCD Bezel Disassembly M2.5 × L4 2 86.9AL53.4R0

LCD Hinges Disassembly M2 × L2 4 86.00D76.620
LCD Panel Disassembly M2.5 × L2.5 4 86.00K60.630

Machine Maintenance 3-55

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 Removing the LCD Bezel 0

1. Perform the “Removing the LCD Module” procedure described on page 3-51.
2. Remove the screw rubber covers on the lower corners of the LCD bezel.

Figure 3-89. LCD Bezel Screw Covers

3. Remove the screws on the lower corners of the LCD bezel.

Figure 3-90. LCD Bezel Screws

Table 3-21. Screws

Step Screw Quantity Screw Type

LCD Bezel Disassembly M2.5 × L4 2

3-56 Machine Maintenance

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 4. Carefully pry loose the LCD bezel from the LCD cover. Start on the bottom side, continue
to the left and right sides, and finally the top side.

Figure 3-91. LCD Bezel

5. Remove the bezel from the LCD module.

Figure 3-92. LCD Bezel

Machine Maintenance 3-57

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 Removing the LCD Hinges 0

1. Perform the “Removing the LCD Bezel” procedure described on the preceding section.
2. Remove the screws securing the LCD hinges.

Figure 3-93. LCD Hinge Screws

Table 3-22. Screws

Step Screw Quantity Screw Type

LCD Hinges Disassembly M2 × L2 4

3. Release the antenna cables from the LCD hinges (a) and then remove the LCD hinge
from the LCD cover (b).

Figure 3-94. Left and Right LCD Hinges

3-58 Machine Maintenance

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 Removing the LCD Panel 0

1. Perform the “Removing the LCD Hinges” procedure described on the preceding section.
2. Remove the screws securing the LCD panel.

Figure 3-95. LCD Panel Screws

Table 3-23. Screws

Step Screw Quantity Screw Type

LCD Panel Disassembly M2.5 × L2.5 4

3. Lift the panel from the LCD cover.

Figure 3-96. LCD Panel

4. Turn the LCD on its front to access the LCD cable.

Machine Maintenance 3-59

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 5. Detach the transparent tape securing the LCD cable (a) and then disconnect the cable
from the LCD board (b).

Figure 3-97. LCD Cable – LCD Side

3-60 Machine Maintenance

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 Removing the Microphone 0

1. Perform the “Removing the LCD Panel” procedure described on the preceding section.
2. Release the microphone cable from the adhesive tabs securing them.

Figure 3-98. Microphone Cable Tapes

3. Remove the microphone from the LCD cover.

Figure 3-99. Microphone

4. Disconnect the microphone cable from the microphone board.

Figure 3-100. Microphone Cable

Machine Maintenance 3-61

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 Removing the Antennas 0

1. Perform the “Removing the LCD Panel” procedure described on page 3-59.
2. Release the antenna cables from the cable guides.

Figure 3-101. Antennas

3. Detach the tin foil tapes securing the antenna cables (a) and then remove the antenna
cables from the LCD cover (b).

Figure 3-102. Antennas

3-62 Machine Maintenance

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 LCD Module Reassembly Process 0

Replacing the Antennas 0

1. Place the antenna cables on the LCD cover and then secure the cables with tin foil tapes.

Figure 3-103. Antennas

2. Route the antenna cables to the cable guides.

Figure 3-104. Antennas

Machine Maintenance 3-63

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 Replacing the Microphone 0

1. Connect the microphone cable to the microphone board.

Figure 3-105. Microphone Cable

2. Place the microphone on the LCD cover.

Figure 3-106. Microphone

3. Route the microphone cable to the cable guides and then secure the cable underneath the
adhesive tabs.

Figure 3-107. Microphone Cable Tapes

3-64 Machine Maintenance

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 Replacing the LCD Panel 0

1. Connect the LCD cable to the LCD board.

Figure 3-108. LCD Cable

2. Secure LCD cable connection with the transparent tape (a). Make sure to secure the LCD
cable in place using double-sided adhesive tape (b).

Figure 3-109. LCD Cable

Machine Maintenance 3-65

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 3. Place the LCD panel on the LCD cover.

Figure 3-110. LCD Panel

4. Secure the LCD panel with the four screws.

Figure 3-111. LCD Panel Screws

Table 3-24. Screws

Step Screw Quantity Screw Type

LCD Panel Assembly M2.5 × L2.5 4

3-66 Machine Maintenance

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 Replacing the LCD Hinges 0

1. Slide the antenna cables through the hole in the LCD hinges and then install the hinge
support brackets.

Figure 3-112. Left and Right LCD Hinges

2. Secure the LCD hinges with the four screws.

Figure 3-113. LCD Hinge Screws

Table 3-25. Screws

Step Screw Quantity Screw Type

LCD Hinges Assembly M2 × L2 4

Machine Maintenance 3-67

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 Replacing the LCD Bezel 0

1. Place the bezel on top the LCD panel and then press the bezel on all sides until it snaps
into place.
NOTE: NOTE:
Make sure that the LCD, webcam, microphone, and antenna cables are properly routed
on the hinge sides and there is no gap between the bezel and the LCD cover.

Figure 3-114. LCD Bezel

2. Secure the bezel with the two screws.

Figure 3-115. LCD Bezel Screws

Table 3-26. Screws

Step Screw Quantity Screw Type

LCD Bezel Assembly M2.5 × L4 2

3-68 Machine Maintenance

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 3. Secure the bezel with the two screw covers.

Figure 3-116. LCD Bezel Screw Covers

Machine Maintenance 3-69

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 Main Unit Reassembly Process 0

Replacing the LCD Module 0

1. Position the LCD module on the lower case.

Figure 3-117. LCD Module

2. Secure LCD module with the two screws.

Figure 3-118. LCD Module Hinge Screws

Table 3-27. Screws

Step Screw Quantity Screw Type

LCD Module Assembly M2.5 × L7 2

3-70 Machine Maintenance

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 3. Route the antenna cables through their top side latches and then insert the antenna
cables into the openings on the lower case.

Figure 3-119. Antenna Cables – Top Side Latches

4. Secure the antenna cables underneath the black tapes.

Figure 3-120. Antenna Cables’ Tapes

Machine Maintenance 3-71

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 5. Secure the blue and yellow antenna cables underneath the black tapes and secure the
black and white antenna cables to their base side latches.

Figure 3-121. Antenna Cables – Tapes and Base Side Latches

3-72 Machine Maintenance

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 Replacing the LAN Cable 0

1. Position the LAN cable on the lower case.

Figure 3-122. LAN Cable

2. Press down on the cable to secure on the lower case. Make sure to secure the cable in
place using double-sided adhesive tape.

Machine Maintenance 3-73

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 Replacing the Speakers 0

1. Position the speakers on the lower case.

Figure 3-123. Left and Right Speakers

2. Secure the speakers with the four screws.

Figure 3-124. Speaker Screws

Table 3-28. Screws

Step Screw Quantity Screw Type

Speakers Assembly M2 x L5 4

3-74 Machine Maintenance

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 Replacing the CPU 0

1. Place the CPU in the socket.

Figure 3-125. CPU

2. Make sure the gold arrow on the corner of the CPU is aligned with the beveled corner of
the socket. The CPU will easily fit into the socket if you orient it properly.

Figure 3-126. CPU Orientation Marker

Machine Maintenance 3-75

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 3. Use a flat-blade screwdriver to turn the socket screw clockwise to secure the CPU in
place.

Figure 3-127. CPU Socket Screw

3-76 Machine Maintenance

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 Replacing the Thermal Module 0

+ IMPORTANT:
Make sure all thermal pads for the mainboard chipsets and VRAMs are in
place before replacing the thermal module.

1. Use a lint-free cloth or cotton swab soaked in isopropyl alcohol or acetone to remove all
traces of thermal grease from the contact surfaces on both the thermal module and the
CPU.
2. Apply a small amount of thermal grease onto the center area of the CPU.
There is no need to spread the grease manually, the force used during the installation of
the thermal module is sufficient. The following brands of thermal grease are approved for
use:
N302 I-Connosseur
Honeywell

Eapus XR-PE
3. Place the thermal module on the mainboard. Make sure to align the captive screws with
the screw holes on the mainboard. Keep the module as level as possible to spread the
thermal grease evenly.

Figure 3-128. Thermal Module

Machine Maintenance 3-77

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 4. Tighten the spring-loaded captive screws to secure the thermal module. Follow the screw
sequence indicated on Figure 3-129.

Figure 3-129. Thermal Module Screws

Table 3-29. Screws

Step Screw Quantity Screw Type

Thermal Module Assembly – 5 –

5. Connect the fan cable to the mainboard.

Figure 3-130. Fan Cable

3-78 Machine Maintenance

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 Replacing the RTC Battery 0

1. Position the RTC battery on the mainboard and then press down to secure it to the
mainboard. Make sure to secure the battery in place using double-sided adhesive tape.

Figure 3-131. RTC Battery

2. Connect the battery cable to the mainboard.

Figure 3-132. Battery Cable

Machine Maintenance 3-79

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 Replacing the Mainboard 0

1. Connect the DC input cable to the mainboard.

Figure 3-133. RF Switch and DC input Cables

2. Connect the LAN cable to the mainboard (a) and then slide the mainboard toward the left
side of the lower case, with the I/O ports of the mainboard extruding from their port holes,
then lower the mainboard in place (b).
Note the following reminders:
Make sure a RTC battery is installed on the mainboard.
Check that the DC input cable is properly positioned on the top left corner of the lower
case.

Figure 3-134. Mainboard

3-80 Machine Maintenance

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 3. Secure the mainboard with the one screw.

Figure 3-135. Mainboard Screw

Table 3-30. Screw

Step Screw Quantity Screw Type

Mainboard Assembly M2 × L2.5 1

4. Connect the microphone cable to the mainboard.

Figure 3-136. Microphone Cable

Machine Maintenance 3-81

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 5. Secure the microphone cable underneath the black tape.

Figure 3-137. Microphone Cable’s Tape

6. Secure the LCD cable to the lower case with the tin foil tape.

Figure 3-138. LCD Cable Tape

7. Connect the LCD cable to the mainboard.

Figure 3-139. LCD Cable

3-82 Machine Maintenance

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 8. Secure the LCD cable connection with the transparent tape.

Figure 3-140. LCD Cable Tape

9. Connect the left speaker cable to the mainboard.

Figure 3-141. Left Speaker Cable

10. Position the USB board cable on the lower case. Connect the USB board cable to the
mainboard (a) and then close the connector latch (b).

Figure 3-142. USB Board Cable

Machine Maintenance 3-83

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 Replacing the USB Board 0

1. Slide the USB board toward the right side of the lower case, with the I/O ports of the USB
board extruding from their port holes, and then lower the USB board in place.

Figure 3-143. USB Board

2. Secure the USB board with the one screw.

Figure 3-144. USB Board Screw

Table 3-31. Screw

Step Screw Quantity Screw Type

USB Board Assembly M2 × L2.5 1

3-84 Machine Maintenance

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 3. Connect the USB board cable to USB board (a) and then close the connector latch (b).

Figure 3-145. USB Board Cable

4. Connect the right speaker cable to the USB board.

Figure 3-146. Right Speaker Cable

Machine Maintenance 3-85

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 Replacing the TPM Board 0

1. Connect the TPM board to the mainboard.

Figure 3-147. TPM Board

2. Secure the TPM board with the one screw.

Figure 3-148. TPM Board Screw

Table 3-32. Screw

Step Screw Quantity Screw Type

TPM Board Assembly M2 × L2.5 1

3-86 Machine Maintenance

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 Replacing the Fingerprint Board 0

1. Attach a double-sided adhesive tape on the back side of the fingerprint board. Position the
fingerprint board on the upper cover and press down to secure the board in place.

Figure 3-149. Fingerprint Board

2. Connect the fingerprint board cable and then close the connector latch.

Machine Maintenance 3-87

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 Replacing the Touchpad Board 0

1. Attach a double-sided adhesive tape on the back side of the touchpad board. Position the
touchpad on the upper cover and press down to secure the board in place.

Figure 3-150. Touchpad Board

2. Secure a mylar tape over the touchpad board.

Figure 3-151. Touchpad Board

3-88 Machine Maintenance

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 3. Slide the right edge of the touchpad bracket under the tab on the upper cover (a) and then
lower the bracket in place (b).

Figure 3-152. Touchpad Bracket

4. Secure the touchpad bracket with the four screws.

Figure 3-153. Touchpad Bracket Screws

Table 3-33. Screw

Step Screw Quantity Screw Type

Touchpad Bracket Assembly M2 × L3 4

Machine Maintenance 3-89

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 5. Connect the touchpad and fingerprint board cables (a) and then close the connector
latches (b).

Figure 3-154. Touchpad and Fingerprint Board Cables

3-90 Machine Maintenance

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 Replacing the Smart Card Reader 0

1. Position the Smart card reader on the upper cover.

Figure 3-155. Smart Card Reader

2. Secure the Smart card reader with the four screws.

Figure 3-156. Smart Card Reader Screws

Table 3-34. Screws

Step Screw Quantity Screw Type

Smart Card Reader Assembly M2.5 × L3 4

Machine Maintenance 3-91

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 3. Connect the Smart card cable to the Smart card reader.

Figure 3-157. Smart Card Cable

3-92 Machine Maintenance

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 Replacing the Power Button Launch Board 0

1. Position the power button launch board on the upper cover aligning the tabs in the cover
(a) and then lower the board in place (b).

Figure 3-158. Power Button Launch Board

2. Secure the power button launch board with the two screws.

Figure 3-159. Power Button Launch Board Screws

Table 3-35. Screws

Step Screw Quantity Screw Type

Power Button Launch Board M2 × L2.5 2

Assembly

Machine Maintenance 3-93

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 3. Connect the power button launch board cable (a) and then close the connector latch (b).
Press down on the cable to secure it in place.

Figure 3-160. Power Button Launch Board Cable

3-94 Machine Maintenance

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 Replacing the Palmrest Module/Upper Cover 0

1. Make sure the mainboard end of both the power button board and touchpad board cables
are not caught underneath the upper cover.
2. Align the upper cover with the lower case, then press it down on all sides until it snaps into
place.

Figure 3-161. Upper Cover

3. Connect the Smart card cable (a) and then close the connector latch (b).

Figure 3-162. Smart Card Cable

Machine Maintenance 3-95

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 4. Connect the touchpad and fingerprint board cables to their mainboard connectors (a) and
then close their connector latches (b).

Fingerprint
board cable

Touchpad
cable

Figure 3-163. Touchpad and Fingerprint Board Cables

5. Connect the power button launch board cable (a) and then close the connector latch (b).

Figure 3-164. Power Button Launch Board Cable

3-96 Machine Maintenance

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 6. Secure the upper cover with the two screws.

Figure 3-165. Upper Cover Screw – Top Side

Table 3-36. Screws

Step Screw Quantity Screw Type

Upper Cover Assembly M2.5 × L7 2

7. Close the LCD panel and turn the computer over so that the base is facing up.
8. Secure the upper cover with the eighteen screws.

Figure 3-166. Upper Cover Screws – Base Side

Table 3-37. Screws

Step Screw Quantity Screw Type

Upper Cover Assembly M2.5 × L7 12 (#1-12)

M2 × L3 6 (#13-18)

Machine Maintenance 3-97

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 Replacing the Keyboard 0

1. Install the keyboard standoffs before installing the new keyboard. Remember to peel off
the paper from the keyboard standoffs.

Figure 3-167. Keyboard Standoffs

2. Connect the keyboard cable to the mainboard (a) and then close the connector latch (b).

Figure 3-168. Keyboard

3-98 Machine Maintenance

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 3. Align the tabs along the bottom edge of the keyboard with the corresponding slots on the
upper cover, then press the keyboard down until the tabs snaps into place.

Figure 3-169. Keyboard

4. Close the LCD panel and turn the computer over so that the base is facing up.
5. Secure the keyboard with the two screws.

Figure 3-170. Keyboard Screws

Table 3-38. Screws

Step Screw Quantity Screw Type

Keyboard Assembly M2.5 × L7 2

Machine Maintenance 3-99

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 External Module Reassembly Process 0

Replacing the WLAN Module 0

1. Insert the WLAN module at a 30° angle into the Mini Card slot.

Figure 3-171. WLAN Module

2. Secure the WLAN module with the one screw.

Figure 3-172. WLAN Module Screw

Table 3-39. Screw

Step Screw Quantity Screw Type

WLAN Module Assembly M2.5 × L3 1

3-100 Machine Maintenance

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 3. Connect the main and auxiliary antenna cables to the WLAN module.

+ IMPORTANT:
The main antenna cable (black) should be attached to connector near the
module screw; the auxiliary antenna cable (white) should be attached to the
connector near the lower case cable opening.

Figure 3-173. WLAN Module Antennas

Machine Maintenance 3-101

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 Replacing the Memory Modules 0

1. Insert the memory module at a 30° angle into the DMI memory slot (a) and then press it
down until it clicks into place (b).
The module is keyed so it can only be inserted in one direction. If the module does not fit,
make sure that the notch in the module lines up with the tab in the memory slot.

Figure 3-174. DM1 Slot Module

2. If a second memory module is available, install it in the DM2 slot by repeating step 1.

Figure 3-175. DM2 Slot Module

3-102 Machine Maintenance

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 Replacing the HDD Module 0

1. Connect the HDD adapter cable to the HDD module.

Figure 3-176. HDD Adapter Cable

2. Insert the HDD into plastic holder (a) and flex the back of the holder and insert the pins
into the HDD mounting holes (b), and then flex the front of the holder and inert the pins
into the other mounting holes (c).

Figure 3-177. HDD Plastic Holder

Machine Maintenance 3-103

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 3. Lay down the hard drive in the HDD bay (a) and then slide it firmly into place (b).

Figure 3-178. HDD Module

4. Connect the HDD cable (c).

Figure 3-179. HDD Cable

3-104 Machine Maintenance

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 Replacing the Base Door 0

1. Insert the tabs on the base door into the slots on the lower case (a) and then press down
the base door into place (b).

Figure 3-180. Base Door

2. Secure the base door with the five screws.

Figure 3-181. Base Door Screws

Table 3-40. Screws

Step Screw Quantity Screw Type

Base Door Assembly M2.5 × L7 5

Machine Maintenance 3-105

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 Replacing the ODD Module 0

1. Connect the ODD connector adapter to the optical drive.

Figure 3-182. ODD Connector Adapter

2. Attach the ODD bezel to the optical drive.

Figure 3-183. ODD Bezel

3-106 Machine Maintenance

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 3. Attach the plastic holder to the ODD.

Figure 3-184. ODD Plastic Holder

4. Secure the ODD plastic holder with the three screws.

Figure 3-185. ODD Plastic Holder Screws

Table 3-41. Screws

Step Screw Quantity Screw Type

ODD Plastic Holder Assembly M2 × L3 3

Machine Maintenance 3-107

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 5. Slide the optical drive into the drive bay until it snaps into place and the ODD bezel is flush
against the lower case.

Figure 3-186. ODD Module

3-108 Machine Maintenance

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 Replacing the Dummy Card 0

1. Insert the dummy card into the slot until it clicks into place.

Figure 3-187. Card Reader Dummy Card

2. To replace the ExpressCard dummy card, repeat step 1.

Figure 3-188. ExpressCard Dummy Card

Machine Maintenance 3-109

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 Replacing the Battery Pack 0

1. Turn the computer over so that the base is facing up.

2. Position the battery pack into the bay and then press it down until it snaps into place (a).

Figure 3-189. Battery Pack

3. Slide the battery lock to the lock position (b).

Figure 3-190. Battery Pack

3-110 Machine Maintenance

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 CHAPTER 4
Troubleshooting

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 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Thermal Unit Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
POST Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Component Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26
Progress Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30

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 Troubleshooting

Introduction 0

This chapter contains information about troubleshooting common problems associated with
the computer.

General Information 0

The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE: NOTE:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3. Refer to Table 4-1 for a list of verified symptom category to determine the solution.

Table 4-1. Common Problems

Symptoms (Verified)

Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal Speaker Failure
Microphone Failure
USB Failure
WLAN Failure
Bluetooth Failure
Card Reader Failure
Thermal Unit Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems

4. If the issue is still not resolved, refer to the Online Support Information on page 9-3

Troubleshooting 4-3
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 Power On Issues 0

If the system does not power on, perform the following, one at a time, to correct the problem.
Do not replace a non-defective FRU.

Figure 4-1. Power On Issue

Computer Shuts Down Intermittently 0

If the system powers off at intervals, perform the following.

1. Makes sure the power cable is properly connected to the computer and the electrical
outlet.
2. Remove all extension cables between the computer and the outlet.
3. Remove all surge protectors between the computer and the electrical outlet. Plug the
computer directly into a known serviceable electrical outlet.
4. Disconnect the power and open the casing to check the thermal module and fan airways
are free of obstructions. Refer to the to the “Thermal Unit Failure” section on page 4-17.
5. Remove all external and non-essential hardware connected to the computer that are not
necessary to boot the computer to the failure point.
6. Remove any recently installed software.
7. If the issue is still not resolved, refer to the Online Support Information on page 9-3.

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 No Display Issues 0

If the Display does not work, perform the following, one at a time. Do not replace a
non-defective FRU:

Figure 4-2. No Display Issue

No POST or Video 0

If the POST or video does not appear, perform the following one at a time.
1. Make sure that internal display is selected. Switch between the internal and external
display by pressing Fn+F5.
NOTE: NOTE:
This hotkey may not apply to all models. Refer to the computer’s user manual for the
applicable hotkey sequence.
2. Make sure the computer has power by checking for one of the following:
Fans start up
Status LEDs illuminate
If there is no power, refer to the “Power On Issues” section on page 4-4.

Troubleshooting 4-5
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 3. Drain stored power by removing the power cable and the battery pack. Hold the power
button for 10 seconds.
4. Connect the power cable and reboot the computer.
5. Connect an external monitor to the computer and switch between the internal display and
the external display by pressing Fn+F5.
6. If the POST or video appears on the external display only, refer to the “LCD Failure”
section on page 4-7.
7. Disconnect power and all external devices including port replicators or docking stations.
8. Remove any memory cards and CD/DVD discs.
9. Start the computer. If the computer boots correctly, add the devices one by one until the
failure point is discovered.
10. Reseat the memory modules.
11. Perform the “Removing the HDD Module” and “Removing the ODD Module” procedures
described on pages 3-15 and 3-11 respectively.
12. If the issue is still not resolved, refer to the Online Support Information on page 9-3.

Abnormal Video 0

If the video appears abnormal, perform the following one at a time.

1. Boot the computer.
If permanent vertical/horizontal lines or dark spots appear in the same location, the LCD
panel is faulty and should be replaced. The same goes for when there is extensive pixel
damage (i.e. different colored spots in the same locations on the screen). Perform the
“Removing the LCD Module” and “Removing the LCD Panel” procedures described on
pages 3-44 and 3-50 respectively.
NOTE: NOTE:
Make sure that the computer is not running on battery alone as this may reduce display
brightness.
2. Adjust the brightness to its highest level. Refer to the User Manual for instructions on
adjusting the settings. If the display is too dim at the highest brightness setting, the LCD is
faulty and should be replaced. Refer to Disassembly Process.
3. Check the display resolution is correctly configured:
Minimize or close all Windows.
If display size is only abnormal in an application, check the view settings and
control/mouse wheel zoom feature in the application.
If desktop display resolution is not normal, right-click on the desktop and select
Personalize Display Settings.
Click and drag the Resolution slider to the desired resolution.
Click Apply and check the display. Readjust if necessary.
4. Roll back the video driver to the previous version if updated.
5. Remove and reinstall the video driver.
6. Check the Device Manager to determine that:
The device is properly installed. There are no red Xs or yellow exclamation marks
There are no device conflicts
No hardware is listed under Other Devices

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 7. If the issue is still not resolved, refer to the Online Support Information on page 9-3
8. Run the Windows Memory Diagnostic from the operating system DVD and follow the
on-screen prompts.
9. If the issue is still not resolved, refer to the Online Support Information on page 9-3

LCD Failure 0

If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU:

Figure 4-3. LCD Failure

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 Keyboard Failure 0

If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective
FRU:

Figure 4-4. Keyboard Failure

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 Touchpad Failure 0

If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective
FRU:

Figure 4-5. Touchpad Failure

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 Internal Speaker Failure 0

If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective
FRU:

Figure 4-6. Internal Speaker Failure

Sound Problems 0

Perform the following, one at a time.

1. Boot the computer.
2. Navigate to Start.. Control Panel  System and Maintenance  System  Device
Manager. Check the Device Manager to determine that:
The device is properly installed
There are no red Xs or yellow exclamation marks
There are no device conflicts
No hardware is listed under Other Devices
3. If updated recently, roll back the audio driver to the previous version.
4. Remove and reinstall the audio driver.
5. Make sure that all volume controls are set mid range:
Click the volume icon on the task bar

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 Drag the slider to 50. Confirm that the volume is not muted.
Click Mixer to verify that other audio applications are set to 50 and not muted.
6. Navigate to Start  Control Panel  Hardware and Sound  Sound. Confirm that
Speakers are selected as the default audio device (green check mark).
NOTE: NOTE:
If Speakers do not show, right-click on the Playback tab and select Show Disabled
Devices (clear by default).
7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen
prompts to configure the speakers.
8. Remove any recently installed hardware or software.
9. Restore system and file settings from a known good date using System Restore.
10. If the issue is remains, repeat step 9, selecting an earlier time and date.
11. Reinstall the Operating System.
12. If the issue is still not resolved, refer to the Online Support Information on page 9-3

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 Microphone Failure 0

If internal or external Microphones fail, perform the following, one at a time.

Figure 4-7. Microphone Failure

1. Check that the microphone is enabled. Navigate to Start  Control Panel  Hardware
and Sound  Sound and select the Recording tab.
2. Right click on the Recording tab and select Show Disabled Devices (clear by
default). The microphone appears on the Recording tab.
3. Right click on the microphone and select Enable.
4. Select the microphone then click Properties. Select the Levels tab.
5. Increase the volume to the maximum setting and click OK.
6. Test the microphone hardware:
Select the microphone and click Configure.
Select Set up microphone.
Select the microphone type from the list and click Next.
Follow the on-screen prompts to complete the test.
7. If the issue is still not resolved, refer to the Online Support Information on page 9-3

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 USB Failure 0

If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU:

Figure 4-8. USB Failure

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 WLAN Failure 0

If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU:

Figure 4-9. WLAN Failure

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 Bluetooth Failure 0

If the Bluetooth fails, perform the following, one at a time. Do not replace a non-defective
FRU:

Figure 4-10. Bluetooth Failure

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 Card Reader Failure 0

If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective
FRU:

Figure 4-11. Card Reader Failure

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 Thermal Unit Failure 0

If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective
FRU:

Figure 4-12. Thermal Unit Failure

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 Other Functions Failure 0

1. Check if drives are functioning correctly.

2. Check if external modules are functioning correctly.
3. Change mainboard to check if current one is defective.

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 Intermittent Problems 0

Intermittent system hang problems can be caused by a variety of reasons that have nothing to
do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software
errors. FRU replacement should be considered only when a recurring problem exists.
When analyzing an intermittent problem, perform the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If an error is detected, replace the FRU. Rerun the test to verify that there are no more
errors.

Undetermined Problems 0

The diagnostic problems does not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system is
inoperative.
Perform the following procedures to isolate the failing FRU (do not isolate non-defective
FRU).
NOTE: NOTE:
Verify that all attached devices are supported by the computer.
NOTE: NOTE:
Verify that the power supply being used at the time of the failure is operating correctly.
1. Remove power from the computer.
2. Visually check the components for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
Non-Acer devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive
DIMM

CD-ROM/Diskette drive Module

PC Cards
4. Apply power to the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, connect the removed devices one at a time until failing FRU
is found.
7. If the problem remains, replace the following FRUs one at a time. Do not replace a
non-defective FRU:
Mainboard

LCD assembly

Troubleshooting 4-19
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 Error Codes 0

Table 4-2. Error Codes

Error Codes Error Messages

006 Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(The causes will be shown before “Equipment Configuration Error”)
010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
070 Real Time Clock Error
071 CMOS Battery Bad
072 CMOS Checksum Error
110 System is disabled. An incorrect password was entered.
<No error code> Battery critically low. In this situation BIOS will issue four (4) short beeps,
then shuts the system down. No message is displayed.
<No error code> Temperature is critically high. In this situation BIOS shuts the system
down. No message is displayed.

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 BIOS Beep Codes 0

Table 4-3. BIOS Beep Codes

Code Beeps POST Routine Description

02h Verify Real Mode

03h Disable Non-Maskable Interrupt (NMI)
04h Get CPU type
06h Initialize system hardware
08h Initialize chipset with initial POST values
09h Set IN POST flag
0Ah Initialize CPU registers
0Bh Enable CPU cache
0Ch Initialize caches to initial POST values
0Eh Initialize I/O component
0Fh Initialize the local bus IDE
10h Initialize Power Management
11h Load alternate registers with initial POST values
12h Restore CPU control word during warm boot
13h Initialize PCI Bus Mastering devices
14h Initialize keyboard controller
16h 1-2-2-3 BIOS ROM checksum
17h Initialize cache before memory autosize
18h 8254 timer initialization
1Ah 8237 DMA controller initialization
1Ch Reset Programmable Interrupt Controller
20h 1-3-1-1 Test DRAM refresh
22h 1-3-1-3 Test 8742 Keyboard Controller
24h Set ES segment register to 4 GB
26h Enable A20 line
28h Autosize DRAM
29h Initialize POST Memory Manager
2Ah Clear 215 KB base RAM
2Ch 1-3-4-1 RAM failure on address line xxxx
2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus

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 Table 4-3. BIOS Beep Codes
Code Beeps POST Routine Description

2Fh Enable cache before system BIOS shadow

30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus
32h Test CPU bus-clock frequency
33h Initialize Phoenix Dispatch Manager
36h Warm start shut down
38h Shadow system BIOS ROM
3Ah Autosize cache
3Ch Advanced configuration of chipset registers
3Dh Load alternate registers with CMOS values
42h Initialize interrupt vectors
45h POST device initialization
46h 2-1-2-3 Check ROM copyright notice
48h Check video configuration against CMOS
49h Initialize PCI bus and devices
4Ah Initialize all video adapters in system
4Bh QuietBoot start (optional)
4Ch Shadow video BIOS ROM
4Eh Display BIOS copyright notice
50h Display CPU type and speed
51h Initialize EISA board
52h Test keyboard
54h Set key click if enabled
58h 2-2-3-1 Test for unexpected interrupts
59h Initialize POST display service
5Ah Display prompt “Press F2 to enter SETUP”
5Bh Disable CPU cache
5Ch Test RAM between 512 and 640 KB
60h Test extended memory
62h Test extended memory address lines
64h Jump to User Patch1
66h Configure advanced cache registers
67h Initialize Multi Processor APIC
68h Enable external and CPU caches

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 Table 4-3. BIOS Beep Codes
Code Beeps POST Routine Description

69h Setup System Management Mode (SMM) area

6Ah Display external L2 cache size
6Bh Load custom defaults (optional)
6Ch Display shadow-area message
6Eh Display possible high address for UMB recovery
70h Display error messages
72h Check for configuration errors
76h Check for keyboard errors
7Ch Set up hardware interrupt vectors
7Eh Initialize coprocessor if present
80h Disable onboard Super I/O ports and IRQs
81h Late POST device initialization
82h Detect and install external RS232 ports
83h Configure non-MCD IDE controllers
84h Detect and install external parallel ports
85h Initialize PC-compatible PnP ISA devices
86h Re-initialize onboard I/O ports
87h Configure Motherboard Configurable Devices (optional)
88h Initialize BIOS Area
89h Enable Non-Maskable Interrupts (NMIs)
8Ah Initialize Extended BIOS Data Area
8Bh Test and initialize PS/2 mouse
8Ch Initialize floppy controller
8Fh Determine number of ATA drives (optional)
90h Initialize hard-disk controllers
91h Initialize local-bus hard-disk controllers
92h Jump to UserPatch2
93h Build MPTABLE for multi-processor boards
95h Install CD ROM for boot
96h Clear huge ES segment register
97h Fixup Multi Processor table
98h 1-2 Search for option ROMs. One long, two short beeps on
checksum failure.

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 Table 4-3. BIOS Beep Codes
Code Beeps POST Routine Description

99h Check for SMART drive (optional)

9Ah Shadow option ROMs
9Ch Set up Power Management
9Dh Initialize security engine (optional)
9Eh Enable hardware interrupts
9Fh Determine number of ATA and SCSI drives
A0h Set time of day
A2h Check key lock
A4h Initialize Typematic rate
A8h Erase F2 prompt
AAh Scan for F2 key stroke
ACh Enter SETUP
AEh Clear Boot flag
B0h Check for errors
B2h POST done- prepare to boot operating system
B4h 1 One short beep before boot
B5h Terminate QuietBoot (optional)
B6h Check password (optional)
B9h Prepare Boot
BAh Initialize DMI parameters
BBh Initialize PnP Option ROMs
BCh Clear parity checkers
BDh Display MultiBoot menu
BEh Clear screen (optional)
BFh Check virus and backup reminders
C0h Try to boot with INT 19
C1h Initialize POST Error Manager (PEM)
C2h Initialize error logging
C3h Initialize error display function
C4h Initialize system error handler
C5h PnPnd dual CMOS (optional)
C6h Initialize notebook docking (optional)
C7h Initialize notebook docking late

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 Table 4-3. BIOS Beep Codes
Code Beeps POST Routine Description

C8h Force check (optional)

C9h Extended checksum (optional)
D2h Unknown interrupt
E0h Initialize the chipset
E1h Initialize the bridge
E2h Initialize the CPU
E3h Initialize the system timer
E4h Initialize system I/O
E5h Check force recovery boot
E6h Checksum BIOS ROM
E7h Go to BIOS
E8h Set Huge Segment
E9h Initialize Multi Processor
EAh Initialize OEM special code
EBh Initialize PIC and DMA
ECh Initialize Memory type
EDh Initialize Memory size
EEh Shadow Boot Block
EFh System memory test
F0h Initialize interrupt vectors
F1h Initialize Run Time Clock
F2h Initialize video
F3h Initialize System Management Mode
F4h 1 Output one beep before boot
F5h Boot to Mini DOS
F6h Clear Huge Segment
F7h Boot to Full DOS

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 POST Codes 0

There are two types of POST codes: Progress Codes and Error Codes. Progress Codes are
designed to show the execution point while booting or executing services. Error Codes are
designed to halt on exceptional (fatal) error conditions.

Component Codes 0

The Component Code is an unsigned integer value that is assigned by the build process. The
following tables describe the various ranges of component codes:
The Component Code is assigned to an individual component (or driver) using the
POSTCODE= option in the DSC file. If the value that follows POSTCODE= is a hexadecimal
or decimal number, in the range 0x00-0xdf, then that code will be used with all POST Codes
associated with that driver.

Table 4-4. Component Codes

Range Description

0x00-0x1f OEM Components. These values are reserved for OEM components
0x20-0x9f These values are reserved for SecureCore Tiano™ core components.
POSTCODE_CC_VARIABLE_SERVICES (0x20)
POSTCODE_CC_KEYBOARD_CONTROLLER (0x21)
POSTCODE_CC_BOOT_MODE (0x22)
POSTCODE_CC_S3_SUPPORT (0x23)
POSTCODE_CC_TCG (0x24)
POSTCODE_CC_HDD_PASSWORD (0x25)
POSTCODE_CC_CPU_IO (0x26)
POSTCODE_CC_BOOT_SCRIPT (0x27)
POSTCODE_CC_STATUS_CODE (0x28)
POSTCODE_CC_DATA_HUB (0x29)
POSTCODE_CC_HII_DATABASE (0x2a)
POSTCODE_CC_RESET (0x2b)
POSTCODE_CC_METRONOME (0x2c)
POSTCODE_CC_INTERRUPT_CONTROLLER (0x2d)
POSTCODE_CC_DIAGNOSTIC_SUMMARY (0x2e)
POSTCODE_CC_SMBIOS (0x2f)
POSTCODE_CC_SMM_COMMUNICATION (0x30)
POSTCODE_CC_SMM_RUNTIME (0x31)
POSTCODE_CC_SMM_SERVICES (0x32)
POSTCODE_CC_FIRMWARE_DEVICE (0x33)
POSTCODE_CC_CAPSULE_SERVICES (0x34)
POSTCODE_CC_MONOTONIC_COUNTER (0x35)
POSTCODE_CC_SMBIOS_EVENT_LOG (0x36)
POSTCODE_CC_RTC (0x37)
POSTCODE_CC_BOOT_MANAGER (0x38)
POSTCODE_CC_VGA (0x39)

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 Table 4-4. Component Codes
Range Description

POSTCODE_CC_HII_FORMS_BROWSER (0x3a)
POSTCODE_CC_BOOT_MENU (0x3b)
POSTCODE_CC_USER_MANAGER (0x3c)
POSTCODE_CC_TIMER (0x3d)
POSTCODE_CC_PCI_BUS (0x3e)
POSTCODE_CC_ISA_BUS (0x3f)
POSTCODE_CC_IDE_BUS (0x40)
POSTCODE_CC_AHCI_BUS (0x41)
POSTCODE_CC_SCSI_BUS (0x42)
POSTCODE_CC_USB_BUS (0x43)
POSTCODE_CC_FLOPPY (0x44)
POSTCODE_CC_SERIAL_PORT (0x45)
POSTCODE_CC_PS2_MOUSE (0x46)
POSTCODE_CC_PS2_KEYBOARD (0x47)
POSTCODE_CC_EHCI (0x48)
POSTCODE_CC_XHCI (0x49)
POSTCODE_CC_UHCI (0x4a)
POSTCODE_CC_OHCI (0x4b)
POSTCODE_CC_USB_KEYBOARD (0x4c)
POSTCODE_CC_USB_MOUSE (0x4d)
POSTCODE_CC_USB_MASS_STORAGE (0x4e)
POSTCODE_CC_CONSOLE_SPLITTER (0x4f)
POSTCODE_CC_GRAPHICS_CONSOLE (0x50)
POSTCODE_CC_SERIAL_CONSOLE (0x51)
POSTCODE_CC_TEXT_CONSOLE (0x52)
POSTCODE_CC_DISK_IO (0x53)
POSTCODE_CC_PARTITION (0x54)
POSTCODE_CC_SETUP (0x55)
POSTCODE_CC_LEGACY_BIOS (0x56)
POSTCODE_CC_BLOCK_IO_THUNK (0x57)
POSTCODE_CC_CRYPTO (0x58)

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 Table 4-4. Component Codes
Range Description

0xa0-0xaf These values are reserved for SecureCore Tiano™ platform

components.
POSTCODE_CC_PLATFORM_STAGE0 (0xa0) - Early PEI Platform
Initialization.
POSTCODE_CC_PLATFORM_STAGE1 (0xa1) -PEI Platform
Initialization.
POSTCODE_CC_PLATFORM_DXE (0xa1) - DXE Platform
Initialization.
POSTCODE_CC_PLATFORM_SMM (0xa1) - SMM Platform
Initialization.
POSTCODE_CC_PLATFORM_FLASH (0xa2) - Flash Platform
Initialization.
POSTCODE_CC_PLATFORM_CSM (0xa3) - CSM Platform
Initialization.
0xa4-0xa7 - Reserved for future expansion.
0xa8-0xaf - Reserved for use by the individual platform.
0xb0-0xbf These values are reserved for future expansion.
0xc0-0xcf These values are reserved for core chipset drivers (north bridge, south
bridge and CPU) and are assigned by chipset family.
POSTCODE_CC_MEMORY_CONTROLLER (0xc0) - Memory
Controller.
0xd0-0xd7 These values are reserved for Small Silicon drivers (SIOs, flash,
fingerprint, etc.)
POSTCODE_CC_SUPER_IO (0xd0) - Super I/O
POSTCODE_CC_FLASH_CONTROLLER (0xd1) - Flash Controller
POSTCODE_CC_FLASH_DEVICE (0xd2) - Flash Device
POSTCODE_CC_FINGERPRINT (0xd3) - Fingerprint Sensor
POSTCODE_CC_CLOCK_CONTROLLER (0xd4) - Clock Controller
POSTCODE_CC_MGMT_CONTROLLER (0xd5) - Embedded
controller or management controller.
0xd6-0xd7 - Reserved for future expansion.
0xd8-0xdf Reserved for platform usage.

4-28 Troubleshooting
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 Table 4-4. Component Codes
Range Description

0xe0-0xff These are not components, but rather represent Architectural Progress
Codes or Error Codes detailing milestones in the system boot progress.
The corresponding Progress Code value is always set to zero.
POSTCODE_PC_SEC_ENTRY (0xe0) - Reset vector.
POSTCODE_PC_SEC_EXIT (0xe1) - Leaving SEC/Going to PEI.
POSTCODE_PC_PEI_ENTRY (0xe2) - Entering PEI Dispatch.
POSTCODE_PC_PEI_EXIT (0xe3) - Exiting PEI Dispatch.
POSTCODE_PC_IPL_DXE (0xe4) - Entering DXE IPL's normal boot
path.
POSTCODE_PC_IPL_S3 (0xe5) - Entering DXE IPL's S3 boot path.
POSTCODE_PC_S3_OS (0xe6) - Exiting S3 boot path back to the OS.
POSTCODE_PC_IPL_RECOVERY (0xe7) - Entering DXE IPL's
recovery boot path.
POSTCODE_PC_IPL_EXIT (0xe8)
POSTCODE_PC_DXE_ENTRY (0xe9) - Entering DXE Dispatch.
POSTCODE_PC_DXE_EXIT (0xea) - Exiting DXE Dispatch.
POSTCODE_EC_PEI_MEMORY (0xeb) - No permanent memory found
at the end of PEI.
POSTCODE_EC_PEI_IPL (0xec) - No DXE IPL found at the end of PEI.
POSTCODE_EC_IPL_DXE (0xed) - No DXE found at end of DXE IPL.
POSTCODE_EC_IPL_PPI (0xee) - Couldn't find PPIs needed by DXE.
POSTCODE_EC_DXE_ARCH (0xef) - Missing one or more
architectural protocols at the end of DXE.

Troubleshooting 4-29
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 Progress Codes 0

This section describes the progress code values.

Table 4-5. Progress Codes

Range Description

0x00-0x1f Standard progress Codes. All other values are reserved.

POSTCODE_PC_COMP_PEI_BEGIN (0x01) - The component was
loaded and the PEI entry point called.
POSTCODE_PC_COMP_PEI_END (0x02) - The component returned
from the PEI entry point.
POSTCODE_PC_COMP_DXE_BEGIN (0x03) - The component was
loaded and the DXE/UEFI entry point called.
POSTCODE_PC_COMP_DXE_END (0x04) - The component returned
from the DE/UEFI entry point.
POSTCODE_PC_COMP_SUPPORTED (0x05) - The Supported()
member function of the component's instance of the Driver Binding
protocol was called.
POSTCODE_PC_COMP_START (0x06) - The Start() member function
of the component's instance of the Driver Binding protocol was called.
POSTCODE_PC_COMP_STOP (0x07) - The Stop() member function of
the component's instance of the Driver Binding protocol was called.
POSTCODE_PC_COMP_SMM_INIT (0x08) - The component was
loaded and the entry point called inside of SMM.
POSTCODE_EC_DEVICE_ERROR (0x09) - The driver encountered a
condition where it cannot proceed due to a hardware failure.
POSTCODE_EC_RESOURCE_ERROR (0x0a) - The driver
encountered a condition where it cannot proceed due to being unable to
acquire resources.
POSTCODE_EC_DATA_CORRUPT (0x0b) - The driver encountered a
condition where it found invalid data and could not continue.
0x20-0x3f Component-Specific Progress Codes. These values are specific to the
component type.

0x40-0x5f OEM Progress Codes. These progress codes are reserved for OEM
usage.

0x60-0x7f Reserved. These are reserved for future expansion.

4-30 Troubleshooting
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 CHAPTER 5
Jumper and Connector Locations

Downloaded from www.Manualslib.com manuals search engine

 Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Clearing Password Check and BIOS Recovery . . . . . . . . . . . . . . 5-5

Clearing the BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Performing a BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

5-2
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 Jumper and Connector Locations

Mainboard Layout 0

Figure 5-1. Mainboard Top

Table 5-1. Mainboard Top

No. Code Component No. Code Component

1 PWRBT1 Power button 11 USBCN1 USB board cable
connector
2 LCD1 LCD cable connector 12 BT2 Bluetooth cable
connector
3 DMIC1 Microphone cable 13 CARD1 Memory card reader
connector
4 SMART1 Smart card cable 14 RTC1 RTC battery cable
connector connector
5 TPAD1 Touchpad board cable 15 SPK1 Speaker cable
connector connector
6 FP1 Fingerprint cable 16 LOUT1 Headphones/speaker
connector /line-out jack

Jumper and Connector Locations 5-3

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 Table 5-1. Mainboard Top

No. Code Component No. Code Component

7 BTNC1 Power button board 17 MICIN1 Microphone jack
cable connector
8 KB1 Keyboard cable 18 PLED1/ Status indicators
connector CHLED1/
HLED1
9 TPMCN1 Trusted Platform 19 CRT1 Monitor port
Module (TPM)
connector
10 USBCN2 USB board cable 20 HDMI1 HDMI out port
connector

5-4 Jumper and Connector Locations

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 Figure 5-2. Mainboard Bottom

Table 5-2. Mainboard Bottom

No. Code Component No. Code Component

1 DOCK1 Docking device 11 WLAN1 WLAN module slot
connector
2 BAT1 Battery connector 12 G2201 Clear BIOS password
hardware gap
3 CPU1 CPU socket 13 HDD1 HDD connector
4 SIM1 SIM card slot 14 PCH1 Mobile Intel Express
Chipset
5 DCIN1 DC input cable 15 BAY1 ODD connector
connector
6 FAN1 Fan connector 16 VGA1 NVIDIA® N12PGS/
N12PGV chipset (for
Discrete model)
7 EXPC1 Express card slot 17 BAT2 Second battery
connector
8 3GLAN1 3G network module slot 18 LAN1 LAN cable connector
9 DM1 DDR3 slot 1
10 DM2 DDR3 slot 2

Jumper and Connector Locations 5-5

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 Clearing Password Check and BIOS Recovery 0

This section provides procedures for:

Clearing the BIOS passwords
Performing a BIOS recovery

Clearing the BIOS Passwords 0

To clear a lost BIOS password (user or supervisor password), you need to short the clear
password hardware gap (G2201) located on the mainboard.

Figure 2-3. G2201 Hardware Gap

1. Shut down the computer and disconnect the AC adapter and all other peripherals from the
computer.
2. Removing the battery pack and lower case cover.
3. If the Mini Card slot is occupied, remove the installed wireless module.
4. Detach the black mylar tape beside the Mini Card slot and locate the G2201 gap.
5. Use an electrical conductivity tool to short the two contacts on the hardware gap together.
6. While resting the tool on the two contacts, plug one end of the AC adapter into the DC-in
jack and plug one end to an electrical outlet.
7. Press the button to turn on the computer.
8. After the BIOS POST, remove the tool from the hardware gap.
9. Reinstall the battery pack and the lower case cover.
10. Turn on the computer and press F2 during bootup to access the Setup Utility. If no
password prompt appears, the BIOS passwords have been cleared. If the prompt
appears, repeat steps 4-9 until the BIOS passwords have been cleared.
11. Press F9 to load the system defaults.
12. Press F10 to save the changes you made and close the Setup Utility.
13. Replace the black mylar tape.
14. If a wireless module was removed, reinstall it.

5-6 Jumper and Connector Locations

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 Performing a BIOS Recovery 0

Boot Block 0

An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS
code, which will cause the system to go into an unbootable state. The BIOS boot block refers
to a special BIOS program that can be used to boot up a system with minimum BIOS
initialization.You need to access and execute the boot block to reboot the computer and
recover the regular BIOS code.

Creating the Crisis Disk 0

NOTE: NOTE:
The BIOS crisis recovery disk should be prepared in a computer running the Windows
XP, Vista, or 7 OS.
1. Prepare a removable USB flash drive.
Note that all data in the USB flash drive will be cleared during the creation of the crisis
disk.
2. Set up a computer running the Windows XP, Vista, or 7 operating system and plug in the
USB flash drive into an available USB port.
3. Open the Notepad program and create a new file.
4. Type startup.nsh.
For example, the USB key prompt is fs0. The PFlash.efi and BIOS.cap files are in the fs0:
root directory.

Figure 5-4. Startup.nsh File

5. Save this file as startup.nsh in the USB flash drive’s root directory.
6. Decompress the Crisis Package Source in the USB flash drive’s root directory.
7. Eject and reconnect the USB flash drive from the computer, and make sure it contains the
following files:
EFI folder
CrisisRecovery.efi

PFlash.efi

BIOS.cap

Startup.nsh

Jumper and Connector Locations 5-7

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 Performing a BIOS recovery 0

NOTE: NOTE:
Make sure the battery pack is installed to the system and that the computer is
connected to a UPS unit during the BIOS recovery process.
The function hotkey sequence Fn+Esc is used to enable the BIOS recovery process when
system is powered On during BIOS POST. If this function is enabled, the system will force the
BIOS to execute the boot block program.
To perform a BIOS recovery:
1. Shut down the BIOS failed-computer.
2. Connect the USB flash drive containing the Crisis Recovery disk files to the computer.
3. Press and hold the Fn+Esc keys, then press the power button .
The BIOS recovery process begins. When the process is complete the computer will
automatically reboot.
4. Disconnect the USB flash drive from the computer.
5. Perform a BIOS flash procedure to update the BIOS firmware. Refer to the “BIOS Flash
Utilities” section on page 2-12 for detailed instructions.

5-8 Jumper and Connector Locations

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 CHAPTER 6
FRU List

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 TravelMate 6595T/6595TG/8573T/8573TG Exploded Diagrams 6-4
Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

6-2
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 FRU (Field Replaceable Unit) List
This chapter provides users with a FRU (Field Replaceable Unit) listing in global
configurations for the TravelMate 6595T/6595TG/8573T/8573TG. Refer to this chapter
whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).
NOTE: NOTE:
WHEN ORDERING FRU PARTS, check the most up-to-date information available on
the regional web or channel. Part number changes will not be noted on the printed
Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may
have a DIFFERENT part number code from those given in the FRU list of this printed
Service Guide. Users MUST use the local FRU list provided by the regional Acer office
to order FRU parts for repair and service of customer machines.
NOTE: NOTE:
To scrap or to return the defective parts, users should follow the local government
ordinance or regulations on how to dispose it properly, or follow the rules set by the
regional Acer office on how to return it.

FRU (Field Replaceable Unit) List 6-3

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 TravelMate 6595T/6595TG/8573T/8573TG Exploded
Diagrams 0

Main Assembly 0

Figure 6-1. Main Assembly Exploded Diagram

Table 6-1. Main Assembly Exploded Diagram

No. Description Part Number

1 Touchpad bracket
2 Upper case 60.V4B01.002
3 Power button launch board 55.V4B01.001
4 Fingerprint board 55.V4B01.002
5 Mainboard MB.V4B01.001
6 TPM board 55.V4B01.005
7 USB board 55.V4B01.004

6-4 FRU (Field Replaceable Unit) List

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 Table 6-1. Main Assembly Exploded Diagram

No. Description Part Number

8 Battery BT.00605.073
9 Smart card reader 55.V4B01.006
10 Lower case 60.V4B01.001
11 Docking connector rubber cover 47.V4B01.005
12 Base door 42.V4B01.001
13 Thermal module 60.V4B01.003
14 ODD plastic holder 42.V4B01.005
15 ODD connector adapter 55.V4B01.007
16 ODD module 6M.V4B01.001
17 ODD bezel 42.V4B01.004
18 HDD module KH.25007.020
19 HDD plastic holder 42.TK501.004
20 HDD adapter cable 50.V4B01.007

FRU (Field Replaceable Unit) List 6-5

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 LCD Assembly 0

Figure 6-2. LCD Assembly Exploded Diagram

Table 6-2. LCD Assembly Exploded Diagram

No. Description Part Number

1 LCD cover 60.V4B01.005
2 LCD bezel 60.V4B01.004
3 LCD left hinge support 33.V4B01.003
4 LCD right hinge support 33.V4B01.004
5 LCD left hinge bracket 33.V4B01.001
6 LCD right hinge bracket 33.V4B01.002
7 LCD-webcam coaxial cable 50.V4B01.008
8 LCD panel LK.15605.017
9 Webcam board 57.V4201.002

6-6 FRU (Field Replaceable Unit) List

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 FRU List 0

Category Description Acer Part No.

ADAPTER
ADP LITEON 65W 19V PA-1650-69AH, LOW PRO AP.0650H.002
ADP 65W 19V 3P LV5 A065R013H LOW PROFILE AP.06503.030
ADP 90W 19V 3P PA-1900-32AH LV5,LOW PROF AP.0900H.002
ADP 90W 19V 3P A090A029H LV5 LOW PROFILE AP.09003.025
BATTERY
BTY PACK LI+ PANA 6C 3.0AH PANA BT.00605.073
BTY PACK LI+ SANYO 9C 3.0AH SANYO BT.00903.013

BOARDS
BAD_HR PD TPM BD 11703-1 (D) 55.V4B01.005

BAD_HR PD USB30 BD 10973-1 (D) 55.V4B01.004

BAD50_HR PD ODD BD 10876-1 (D) 55.V4B01.007

BAD50_HR PD BTN BD 10861-1 (D) 55.V4B01.001

FINGER PRINTER EGISTEC ES603-WB-B02 55.V4B01.002

SMART CARD READER TAISOL DS M FOR ACER 55.V4B01.006

TOUCHPAD SYNAPTICS TM-01474-002 56.V4B01.001

ASSY T/P BUTTON BTN1030 55.V4B01.003

WWAN HUAWEI EM820W LC.21300.068

FRU (Field Replaceable Unit) List 6-7

Downloaded from www.Manualslib.com manuals search engine
 WLAN TAYLOR PEAK 2X2 BGN KI.TPH01.001

BT MODULE BCM92070MD_REF V2.1 FW 2.2.3 BH.21100.007

FOXCONN BLUETOOTH ATH BU_12 BT 2.1 BH.21100.012

CABLES
C.A. BAD50 DCIN CABLE 60W HL 50.4NM04.011
C.A. BAD50 DCIN CABLE 60W YY 50.4NM04.001
BAD50 DCIN CABLE 90W HL 50.4NM17.011
C.A. BAD50 DCIN CABLE 90W YY 50.4NM17.001

BAD50 RJ45 CABLE HT 50.4NM05.021

C.A. RJ45 CABLE MC 50.4NM05.011

BAD50 USB30 FPC 50.4NM07.021

FPC USB30 BAD50 FLEXIUM 50.4NM07.001
BAD50 USB20 JH 50.4NM08.021
FFC USB BD BAD50 HAM 50.4NM08.011
BAD50 SMART_CARD FFC JH 50.4NM10.021
FFC SMART CARD BAD50 HAM 50.4NM10.011

BAD50 BT CABLE 50.4NM11.011

BAD50 BT CABLE YY 50.4NM11.001

C.A. BAD50 TP FFC HAM 50.4NM18.021

C.A. BAD50 TP FFC JH 50.4NM18.001

BAD50 LAUNCH BD FFC 50.4NM06.011

BAD50 LAUNCH BD FFC HAM 50.4NM06.001

HDD CABLE 50.4NP04.021

BAD40 HDD CABLE HT 50.4NP04.001

6-8 FRU (Field Replaceable Unit) List

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 C.A. LED LCD CABLEL BAD50 50.4NM01.011
C.A. LED LCD CABLE YY BAD50 50.4NM01.001

CODE SWISS 2.5A 250V 3P BK 27.01518.691

CODE 10A 250V 3P SWISS BK 27.01518.581
CORD ARGENTINE,10A 250V3G,1.8M 27.01518.0U1
CODE US 7A 125V BK 27.01518.641
CODE 10A 125V 3P US BK 27.01518.521
CORD 7A250V 2P 1830 KOREAN 27.01518.531
CODE UK 2.5A 250V 3P BK 27.03118.001
CODE 5A 250V 3P UK BK 27.01518.541
CODE JAPAN 7A 125V 2P BK 27.01518.551
CODE DENMARK 2.5A 250V 3P BK 27.01518.671
CODE 10A 250V 3P DENMARK BK 27.01518.561
CODE SOUTH AFRICA 16A 250V BK 27.01518.681
CODE 16A 250V SOUTH AFRICA BK 27.01518.571
CORD CHINA 10A 250V 3P 27.01518.701
CORD 10A 250V 3P CHINA BK 27.01518.591
CORD EUR 250V 3P BK 27.01518.731
CORD 16A 250V 3P EUR BK 27.01518.601
CORD ITALY 10A 250V 3P BK 27.01518.711
CORD 10A 250V 3P ITALY BK 27.01518.611
CORD 2.5A 250V AUSTRALIA BK 27.01518.621
CORD 2.5A 250V SOUTH AFRICA BK 27.01518.721
CORD 6A 250V SOUTH AFRICA BK 27.01518.631
CODE 7A 125V 2P JAPAN BK 27.01518.661
CORD 250V 10~16A 3P ISRAEL 27.01518.761
CORD USA/W CNS 2.5A 125V 8121- 27.01518.A11
POWER CORD TAIWANESE BLACK,1.8 27.01518.781
POWER CORD BRAZIL,BLK,1.8M 27.01518.A41
POWER CODE ACA / ACNZ ANNIE 27.01518.A11
CODE 7.5A 250V 3P AUSTRALIA BK 27.01518.781
CODE 7A 125V JAPAN 2PIN BK 27.03518.161
CORD 1.83M BRAZIL BLK 27.01518.H81

FRU (Field Replaceable Unit) List 6-9

Downloaded from www.Manualslib.com manuals search engine
 CASE/COVER/BRACKET ASSEMBLY
BAD50_DUMMY_CARD 42.V4B01.003

BAD50_EXPRESS_DUMMY_CARD 42.V4B01.002

BAD50 UCASE ASSY(FOR DIS SKU) 60.V4B01.002

BAD50 LCASE DOOR SUBASSY 42.V4B01.001

ASSY BAD50 LCASE ASSY 60.V4B01.001

BAD50_LCASE_SPEAKER_R_ASM 23.40A05.001
BAD50_SPEAKER_R_YUN.ASM 23.40989.001
BAD50_LCASE_SPEAKER_L_ASM 23.40A06.001
BAD50_SPEAKER_L._YUNASM 23.40988.001
BAD50_ODD_CHASSIS/PLASTIC HOLDER 42.V4B01.005

BAD50_ODD_BEZEL_SUBASSY 42.V4B01.004

HLDR DASP HDD PROTECTION BIWA 42.TK501.004

LCD HINGE R SZS BAD50 34.4NM03.011

LCD HINGE R LH BAD50 34.4NM03.001
LCD HINGE L SZS BAD50 34.4NM02.011
LCD HINGE L LH BAD50 34.4NM02.001

6-10 FRU (Field Replaceable Unit) List

Downloaded from www.Manualslib.com manuals search engine
 HINGE SUPPORT L BAD50 33.V4B01.003

HINGE SUPPORT R BAD50 33.V4B01.004

ASSY BAD50 60 LCD BEZEL WITH CCD 60.V4B01.004

ASSY BAD50 60 LCD PANEL NO3G 60.V4B01.005

CPU/PROCESSOR
IC CPU SANDY BRIDGE I5-2410M 2.3G 35W PG KC.24101.DMP
IC CPU SANDY BRIDGE I5-2520M 2.5G 35W PG KC.25201.DMP
IC CPU SANDY BRIDGE I5-2540M 2.6G 35W PG KC.25401.DMP
IC CPU SANDY BRIDGE I7-2620M 2.7G 35W PG KC.26201.DMP
DVD-RW DRIVE
ODD NSM8XS9.5 SUPER-MULTI DRIVE BAD50_HR 6M.V4B01.001
ODD 9.5MM SUPER-MULTI PANASONIC UJ8A2 KU.0080D.056
ODD 9.5MM SUPER-MULTI HLDS GU40N KU.00807.076

HDD/HARD DISK DRIVE

HDD 250GB5.4KS 3G FOR BAD50_HR
HDD 250GB HGST HTS543225A7A384 7mmH 5.4K KH.25007.020
HDD 250GB5.4KS_4K 3G FOR BAD50_HR
HDD 250GB HGST HTS543225A7A384 7mmH 5.4K KH.25007.020
HDD 320GB5.4KS 3G FOR BAD50_HR
HDD 320GB WD WD3200BPVT-22ZEST0 AF 5.4K KH.32007.013
HDD 320GB HGST HTS543232A7A384 7mmH 5.4K KH.32008.022
HDD 320GB5.4KS_4K 3G FOR BAD50_HR
HDD 320GB WD WD3200BPVT-22ZEST0 AF 5.4K KH.32007.013
HDD 320GB HGST HTS543232A7A384 7mmH 5.4K KH.32008.022
HDD 500GB7.2KS 3G FOR BAD50_HR
HDD 500GB HGST HTS725050A9A364 7200RPM KH.50007.011
HDD 500GB7.2KS_4K 3G FOR BAD50_HR
HDD 500GB HGST HTS725050A9A364 7200RPM KH.50007.011
HDD 750GB5.4KS_4K 3G FOR BAD50_HR

FRU (Field Replaceable Unit) List 6-11

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 HDD 750GB WD WD7500BPVT-22HXZT1 4K 5.4KR KH.75004.001
HDD 750GB TOSHIBA MK7559GSXP 5.4K 4KSECT KH.75008.009
HDD 250GB5.4KS W/O 3G FOR BAD50_HR
HDD 250GB HGST HTS543225A7A384 7mmH 5.4K KH.25007.020
HDD 250GB5.4KS_4K W/O 3G FOR BAD50_HR
HDD 250GB HGST HTS543225A7A384 7mmH 5.4K KH.25007.020
HDD 320GB5.4KS W/O 3G FOR BAD50_HR
HDD 320GB WD WD3200BPVT-22ZEST0 AF 5.4K KH.32007.013
HDD 320GB HGST HTS543232A7A384 7mmH 5.4K KH.32008.022
HDD 320GB5.4KS_4K W/O 3G FOR BAD50_HR
HDD 320GB WD WD3200BPVT-22ZEST0 AF 5.4K KH.32007.013
HDD 320GB HGST HTS543232A7A384 7mmH 5.4K KH.32008.022
HDD 320GB7.2KS W/O 3G FOR BAD50_HR
HDD 320GB WD WD3200BEKT-22PVMT0 7200RPM KH.32007.010
HDD 320GB HGST HTS725032A9A364 C70E 7.2 KH.32008.021
HDD 500GB5.4KS_4K WO 3G FOR BAD50_HR
HDD 500GB WD WD5000BPVT-22HXZT1 5.4K AF KH.50007.010
HDD 500GB HGST HTS545050B9A300 KH.50008.021
HDD 500GB7.2KS W/O 3G FOR BAD50_HR
HDD 500GB HGST HTS725050A9A364 7200RPM KH.50007.011
HDD 500GB7.2KS_4K W/O 3G FOR BAD50_HR
HDD 500GB HGST HTS725050A9A364 7200RPM KH.50007.011
HDD 750GB5.4KS_4K W/O 3G FOR BAD50_HR
HDD 750GB WD WD7500BPVT-22HXZT1 4K 5.4KR KH.75004.001
HDD 750GB TOSHIBA MK7559GSXP 5.4K 4KSECT KH.75008.009
HEATSINK
ASSY THM UMA CCI+SUNON BAD50HR 60.V4B01.003
ASSY THM DIS CCI+SUNON BAD50HR 60.V4C01.001

6-12 FRU (Field Replaceable Unit) List

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 KEYBOARD
KB 9Z.N6SPW.100 SWISS 106KEY BW7P KB.I170A.376
KB 9Z.N6SPW.102 TAIWAN 105KEY BW7P KB.I170A.359
KB 9Z.N6SPW.103 THAI 105KEY BW7P KB.I170A.377
KB 9Z.N6SPW.106 PORTUGAL 106KEY BW7P KB.I170A.371
KB 9Z.N6SPW.10A ARABIC 105KEY BW7P KB.I170A.355
KB 9Z.N6SPW.10D DANISH 106KEY BW7P KB.I170A.360
KB 9Z.N6SPW.10E ITALIAN 106KEY BW7P KB.I170A.366
KB 9Z.N6SPW.10F FRENCH 106KEY BW7P KB.I170A.362
KB 9Z.N6SPW.10G GERMAN 106KEY BW7P KB.I170A.363
KB 9Z.N6SPW.10H 105KEY BW7P KB.I170A.381
KB 9Z.N6SPW.10J JP 109KEY BW7P KB.I170A.367
KB 9Z.N6SPW.10K KOREA 105KEY BW7P KB.I170A.368
KB 9Z.N6SPW.10L GREEK 105KEY BW7P KB.I170A.364
KB 9Z.N6SPW.10N NORWEGIAN 106KEY BW7P KB.I170A.370
KB 9Z.N6SPW.10Q HUGARIAN 106KEY BW7P KB.I170A.365
KB 9Z.N6SPW.10R RUSSIAN 105KEY BW7P KB.I170A.372
KB 9Z.N6SPW.10S 106KEY BW7P KB.I170A.374
KB 9Z.N6SPW.10T TURKISH 106KEY BW7P KB.I170A.378
KB 9Z.N6SPW.10U UK 106KEY BW7P KB.I170A.379
KB 9Z.N6SPW.10W SWEDISH 106KEY BW7P KB.I170A.375
KB 9Z.N6SPW.113 CZECH/SLOVAK 106KEY BW7P KB.I170A.358
KB 9Z.N6SPW.11A BELGIAN 106KEY BW7P KB.I170A.356
KB 9Z.N6SPW.11D US-INT KB.I170A.380
KB 9Z.N6SPW.11K NORDIC BW7P KB.I170A.369
KB 9Z.N6SPW.12A FRENCH ARABI 106KEY BW7P KB.I170A.361
KB 9Z.N6SPW.12M US/W CANDIAN FRENC BW7P KB.I170A.382
KB 9Z.N6SPW.11F SLOVENIA 106KEY BW7P KB.I170A.373
KB 9Z.N6SPW.11B BRAZIL 106KEY BW7P KB.I170A.357
KB 9Z.N6SPW.10B BULGARIAN KB.I170A.383
LCD
LCD NLED 15"WXGA ANT*2 W/CAM 6M.V4B01.002
LCD 15.6"W WXGA AU B156XW04 V1 LK.15605.017
LCD NLED 15"WXGA ANT*2 W/CAM 6M.V4F01.001
LCD 15.6"W WXGA AU B156XW04 V1 LK.15605.017

FRU (Field Replaceable Unit) List 6-13

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 CAMERA
CAMERA 1.3M HD 10P2SF205 LITEON 56.18012.723
CAMERA 1.3M HD CNFA1A621004970LH CHICONY 56.18006.725
CAMERA 1.3M HD HF1316-P80A-SS06 SUYIN 56.18007.724
MICROPHONE
MICROPHONE SUNMOWNG BAD40 SMA RESERVE

MAINBOARD
BAD50_HR MB 10309-1M UMA QM67 W/O 3G (D) MB.V4B01.001
BAD50 MB 10309-1M PGS_HYN QM67 WO 3G(D) MB.V4C01.001

MEMORY
SODIMM 1G NT1GC64BH4B0PS-CG DDR3 1333MHZ KN.1GB0H.017
SODIMM 1G ACR128X64D3S1333C9 KN.1GB03.034
SODIMM 1G GU672203EP0200 KN.1GB07.004
SODIMM 2G NT2GC64B88B0NS-CG KN.2GB0G.018
SODIMM 2G ACR256X64D3S1333C9 KN.2GB03.021
SODIMM 2G HMT325S6BFR8C-H9N0 KN.2GB07.004
SODIMM 4G NT4GC64B8HB0NS-CG KN.4GB03.005
MISCELLANEOUS
BEZLE SCREW RUBBER BAD50 47.V4B01.001

BAD50 TP MODULE MYLAR 47.V4B01.006

BAD40_DOCKING_RUBBER 47.V4B01.005

BAD50 BT SPONGE 47.4NM18.011

BAD50 BT SPONGE TY 47.4NM18.001

RF SPONGE BAD50 47.4NM29.011

RF SPONGE BAD50 TY 47.4NM29.001

BAD40 LAUNCH BD RUBBER 47.V4B01.002

6-14 FRU (Field Replaceable Unit) List

Downloaded from www.Manualslib.com manuals search engine
 SCREWS
KB_SCREW_JE40_GR 86.RC901.001
SCREW M2X2.0 86.9A552.2R0
SCRW NYLOK M2*L2.5 86.00H67.520
M2*L3 BLACK ZN 86.FR901.001
SCRW M2.5*3 NI SLIM-HEAD 86.00G68.533
SCRW WAFER M2.5*L7 BZN F NOTE 86.00E72.637
SCRW WAFER M2*L2 BZN KS NOTE 86.00D76.620
SCRW M2.5L2.5 NYLOK 86.00K60.630
SCRW M2.5 L4 86.9AL53.4R0

FRU (Field Replaceable Unit) List 6-15

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 6-16 FRU (Field Replaceable Unit) List
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 CHAPTER 7
Model Definition and Configuration

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 TravelMate 4750/4750G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

7-2
Downloaded from www.Manualslib.com manuals search engine
 Model Definition and Configuration

TravelMate 6595T/6595TG/8573T/8573TG 0

Table 7-1. Model Definition

Model RO Country Acer Part No Description

Model Definition and Configuration 7-3

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 Table 7-1. Model Definition

Model RO Country Acer Part No Description

7-4 Model Definition and Configuration

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 Table 7-1. Model Definition

Model RO Country Acer Part No Description

TM4740-484G3 AAP Philippines LX.TVQ03.304 TM4740-484G32Mnss EM

2Mnss W7PR32XEMTSPH1 MC
UMACss_3
1*4G/320/BT/6L2.2/5R/na_bgn_
1.3C_AN_ES61
TM4740-484G3 EMEA Middle LX.TVQ03.290 TM4740-484G32Mnss EM
2Mnss East W7PR64XEMTSME1 MC
UMACss_3
2*2G/320_7.2K/BT/6L2.2/5R/CB
_bgn_1.3C_AN_ARA1
TM4740-484G3 PA ACLA-Spa LX.TVQ03.293 TM4740-484G32Mnss EM
2Mnss nish W7PR64XEMTSEA1 MC
UMACss_3
2*2G/320/6L2.2/5R/na_GN_1.3
C_AN_PT21
TM4740-484G5 AAP India LX.TVQ0C.088 TM4740-484G50Mnss LINPUS
0Mnss MTIN1 UMACss_3
2*2G/500_L/BT/6L2.2/5R/na_bg
n_1.3C_AN_XS11

Model Definition and Configuration 7-5

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 Table 7-1. Model Definition

Model RO Country Acer Part No Description

7-6 Model Definition and Configuration

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 Table 7-1. Model Definition

Model RO Country Acer Part No Description

Model Definition and Configuration 7-7

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 Table 7-1. Model Definition

Model RO Country Acer Part No Description

7-8 Model Definition and Configuration

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 Table 7-1. Model Definition

Model RO Country Acer Part No Description

Model Definition and Configuration 7-9

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 Table 7-2. Model Definition — CPU

Model RO Country Acer Part No BOM Name CPU

7-10 Model Definition and Configuration

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 Table 7-2. Model Definition — CPU

Model RO Country Acer Part No BOM Name CPU

Model Definition and Configuration 7-11

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 Table 7-2. Model Definition — CPU

Model RO Country Acer Part No BOM Name CPU

7-12 Model Definition and Configuration

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 Table 7-2. Model Definition — CPU

Model RO Country Acer Part No BOM Name CPU

Model Definition and Configuration 7-13

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 Table 7-2. Model Definition — CPU

Model RO Country Acer Part No BOM Name CPU

7-14 Model Definition and Configuration

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 Table 7-2. Model Definition — CPU

Model RO Country Acer Part No BOM Name CPU

Model Definition and Configuration 7-15

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 Table 7-2. Model Definition — CPU

Model RO Country Acer Part No BOM Name CPU

7-16 Model Definition and Configuration

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 Table 7-3. Model Definition — LCD

Model RO Country Acer Part No BOM Name LCD

Model Definition and Configuration 7-17

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 Table 7-3. Model Definition — LCD

Model RO Country Acer Part No BOM Name LCD

7-18 Model Definition and Configuration

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 Table 7-3. Model Definition — LCD

Model RO Country Acer Part No BOM Name LCD

Model Definition and Configuration 7-19

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 Table 7-3. Model Definition — LCD

Model RO Country Acer Part No BOM Name LCD

7-20 Model Definition and Configuration

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 Table 7-3. Model Definition — LCD

Model RO Country Acer Part No BOM Name LCD

Model Definition and Configuration 7-21

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 Table 7-3. Model Definition — LCD

Model RO Country Acer Part No BOM Name LCD

7-22 Model Definition and Configuration

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 Table 7-3. Model Definition — LCD

Model RO Country Acer Part No BOM Name LCD

Model Definition and Configuration 7-23

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 Table 7-4. Model Definition — VGA Chip

Model RO Country Acer Part No BOM Name VGA Chip

7-24 Model Definition and Configuration

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 Table 7-4. Model Definition — VGA Chip

Model RO Country Acer Part No BOM Name VGA Chip

Model Definition and Configuration 7-25

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 Table 7-4. Model Definition — VGA Chip

Model RO Country Acer Part No BOM Name VGA Chip

7-26 Model Definition and Configuration

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 Table 7-4. Model Definition — VGA Chip

Model RO Country Acer Part No BOM Name VGA Chip

Model Definition and Configuration 7-27

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 Table 7-4. Model Definition — VGA Chip

Model RO Country Acer Part No BOM Name VGA Chip

7-28 Model Definition and Configuration

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 Table 7-4. Model Definition — VGA Chip

Model RO Country Acer Part No BOM Name VGA Chip

Model Definition and Configuration 7-29

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 Table 7-4. Model Definition — VGA Chip

Model RO Country Acer Part No BOM Name VGA Chip

7-30 Model Definition and Configuration

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 Table 7-5. Model Definition — VRAM

Model RO Country Acer Part No BOM Name VRAM

Model Definition and Configuration 7-31

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 Table 7-5. Model Definition — VRAM

Model RO Country Acer Part No BOM Name VRAM

7-32 Model Definition and Configuration

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 Table 7-5. Model Definition — VRAM

Model RO Country Acer Part No BOM Name VRAM

Model Definition and Configuration 7-33

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 Table 7-5. Model Definition — VRAM

Model RO Country Acer Part No BOM Name VRAM

7-34 Model Definition and Configuration

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 Table 7-5. Model Definition — VRAM

Model RO Country Acer Part No BOM Name VRAM

Model Definition and Configuration 7-35

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 Table 7-5. Model Definition — VRAM

Model RO Country Acer Part No BOM Name VRAM

7-36 Model Definition and Configuration

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 Table 7-5. Model Definition — VRAM

Model RO Country Acer Part No BOM Name VRAM

Model Definition and Configuration 7-37

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 Table 7-6. Model Definition — Memory 1 and 2

Model RO Country Acer Part No BOM Name Memory Memory

1 2

7-38 Model Definition and Configuration

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 Table 7-6. Model Definition — Memory 1 and 2

Model RO Country Acer Part No BOM Name Memory Memory

1 2

Model Definition and Configuration 7-39

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 Table 7-6. Model Definition — Memory 1 and 2

Model RO Country Acer Part No BOM Name Memory Memory

1 2

7-40 Model Definition and Configuration

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 Table 7-6. Model Definition — Memory 1 and 2

Model RO Country Acer Part No BOM Name Memory Memory

1 2

Model Definition and Configuration 7-41

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 Table 7-6. Model Definition — Memory 1 and 2

Model RO Country Acer Part No BOM Name Memory Memory

1 2

7-42 Model Definition and Configuration

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 Table 7-6. Model Definition — Memory 1 and 2

Model RO Country Acer Part No BOM Name Memory Memory

1 2

Model Definition and Configuration 7-43

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 Table 7-6. Model Definition — Memory 1 and 2

Model RO Country Acer Part No BOM Name Memory Memory

1 2

7-44 Model Definition and Configuration

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 Table 7-7. Model Definition — HDD

Model RO Country Acer Part No BOM Name HDD

Model Definition and Configuration 7-45

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 Table 7-7. Model Definition — HDD

Model RO Country Acer Part No BOM Name HDD

7-46 Model Definition and Configuration

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 Table 7-7. Model Definition — HDD

Model RO Country Acer Part No BOM Name HDD

Model Definition and Configuration 7-47

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 Table 7-7. Model Definition — HDD

Model RO Country Acer Part No BOM Name HDD

7-48 Model Definition and Configuration

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 Table 7-7. Model Definition — HDD

Model RO Country Acer Part No BOM Name HDD

Model Definition and Configuration 7-49

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 Table 7-7. Model Definition — HDD

Model RO Country Acer Part No BOM Name HDD

7-50 Model Definition and Configuration

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 Table 7-7. Model Definition — HDD

Model RO Country Acer Part No BOM Name HDD

Model Definition and Configuration 7-51

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 Table 7-8. Model Definition — ODD

Model RO Country Acer Part No BOM Name ODD

7-52 Model Definition and Configuration

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 Table 7-8. Model Definition — ODD

Model RO Country Acer Part No BOM Name ODD

Model Definition and Configuration 7-53

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 Table 7-8. Model Definition — ODD

Model RO Country Acer Part No BOM Name ODD

7-54 Model Definition and Configuration

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 Table 7-8. Model Definition — ODD

Model RO Country Acer Part No BOM Name ODD

Model Definition and Configuration 7-55

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 Table 7-8. Model Definition — ODD

Model RO Country Acer Part No BOM Name ODD

7-56 Model Definition and Configuration

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 Table 7-8. Model Definition — ODD

Model RO Country Acer Part No BOM Name ODD

Model Definition and Configuration 7-57

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 Table 7-8. Model Definition — ODD

Model RO Country Acer Part No BOM Name ODD

7-58 Model Definition and Configuration

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 Table 7-9. Model Definition — Wireless LAN

Model RO Country Acer Part No BOM Name WLAN

Model Definition and Configuration 7-59

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 Table 7-9. Model Definition — Wireless LAN

Model RO Country Acer Part No BOM Name WLAN

7-60 Model Definition and Configuration

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 Table 7-9. Model Definition — Wireless LAN

Model RO Country Acer Part No BOM Name WLAN

Model Definition and Configuration 7-61

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 Table 7-9. Model Definition — Wireless LAN

Model RO Country Acer Part No BOM Name WLAN

7-62 Model Definition and Configuration

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 Table 7-9. Model Definition — Wireless LAN

Model RO Country Acer Part No BOM Name WLAN

Model Definition and Configuration 7-63

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 Table 7-9. Model Definition — Wireless LAN

Model RO Country Acer Part No BOM Name WLAN

7-64 Model Definition and Configuration

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 Table 7-9. Model Definition — Wireless LAN

Model RO Country Acer Part No BOM Name WLAN

Model Definition and Configuration 7-65

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 Table 7-10. Model Definition — Bluetooth

Model RO Country Acer Part No BOM Name Bluetooth

7-66 Model Definition and Configuration

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 Table 7-10. Model Definition — Bluetooth

Model RO Country Acer Part No BOM Name Bluetooth

Model Definition and Configuration 7-67

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 Table 7-10. Model Definition — Bluetooth

Model RO Country Acer Part No BOM Name Bluetooth

7-68 Model Definition and Configuration

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 Table 7-10. Model Definition — Bluetooth

Model RO Country Acer Part No BOM Name Bluetooth

Model Definition and Configuration 7-69

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 Table 7-10. Model Definition — Bluetooth

Model RO Country Acer Part No BOM Name Bluetooth

7-70 Model Definition and Configuration

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 Table 7-10. Model Definition — Bluetooth

Model RO Country Acer Part No BOM Name Bluetooth

Model Definition and Configuration 7-71

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 Table 7-10. Model Definition — Bluetooth

Model RO Country Acer Part No BOM Name Bluetooth

7-72 Model Definition and Configuration

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 Table 7-11. Model Definition — NB Chipset

Model RO Country Acer Part No BOM Name NB Chipset

Model Definition and Configuration 7-73

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 Table 7-11. Model Definition — NB Chipset

Model RO Country Acer Part No BOM Name NB Chipset

7-74 Model Definition and Configuration

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 Table 7-11. Model Definition — NB Chipset

Model RO Country Acer Part No BOM Name NB Chipset

Model Definition and Configuration 7-75

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 Table 7-11. Model Definition — NB Chipset

Model RO Country Acer Part No BOM Name NB Chipset

7-76 Model Definition and Configuration

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 Table 7-11. Model Definition — NB Chipset

Model RO Country Acer Part No BOM Name NB Chipset

Model Definition and Configuration 7-77

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 Table 7-11. Model Definition — NB Chipset

Model RO Country Acer Part No BOM Name NB Chipset

7-78 Model Definition and Configuration

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 Table 7-11. Model Definition — NB Chipset

Model RO Country Acer Part No BOM Name NB Chipset

Model Definition and Configuration 7-79

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 7-80 Model Definition and Configuration
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 CHAPTER 8
Test Compatible Components

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 Microsoft Windows 7 Environment Test . . . . . . . . . . . . . . . . . . 8-4

8-2
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 Test Compatible Components
This computer’s compatibility is tested and verified by Acer’s internal testing department. All
of its system functions are tested under Windows® 7 environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed
these tests. Regarding configuration, combination and test procedures, please refer to the
Compatibility Test Report released by the Acer Mobile System Testing Department.

Test Compatible Components 8-3

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 Microsoft Windows 7 Environment Test 0

Vendor Type Description Part No.

Adapter
10001023 90W Adapter LITE-ON 90W 19V AP.09003.021
LITE-ON 1.7x5.5x11 Blue PA-1900-34AR, LV5
LED LF
10001081 65W Adapter DELTA 65W 19V 1.7x5.5x11 AP.06501.033
DELTA Yellow ADP-65VH BA, LV5, Low
profile LED LF
10001081 90W Adapter DELTA 90W 19V 1.7x5.5x11 AP.09001.031
DELTA Blue ADP-90CD DBH, LV5 LED LF
Audio Codec
10004786 ALC271X_VB3 Realtek ALC271X_VB3 LZ.21000.085
REALTEK
Battery
60001535 6CELL2.2 Battery PANASONIC AS10D Li-Ion BT.00605.062
PANASONIC 3S2P PANASONIC 6 cell 4400mAh
Main COMMON ID:AS10D51
60002162 6CELL2.2 Battery SIMPLO AS10D Li-Ion 3S2P BT.00607.125
SIMPLO PANASONIC 6 cell 4400mAh Main
COMMON ID:AS10D71
Bluetooth
10001018 BT 2.1 Foxconn Bluetooth ATH BU_12 BH.21100.012
HON HAI
10001018 BT 3.0 Foxconn Bluetooth ATH BU12 BH.21100.011
HON HAI
Camera
PLM00012 1.3M HD Suyin 1.3M HD SY_6A1(CSP)_SP AM.21400.094
Suyin
Card Reader
PLM00014 5 in 1-Build in 5 in 1-Build in MS, MS Pro, SD, SC, CR.21500.013
ODM XD
CPU
10001067 Ci32310M CPU Intel Core i3 i3-2310M PGA KC.23101.DMP
INTEL 2.1G 35W 2/4
10001067 Ci52410M CPU Intel Core i5 i5-2410M PGA KC.24101.DMP
INTEL 2.3G 35W 2/4
10001067 Ci52520M CPU Intel Core i5 i5-2520M PGA KC.25201.DMP
INTEL 2.5G 35W 2/4

8-4 Test Compatible Components

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 Vendor Type Description Part No.
10001067 Ci52540M CPU Intel Core i5 i5-2540M PGA KC.25401.DMP
INTEL 2.6G 35W 2/4
HDD
60001922 N750GB5.4KS_ HDD TOSHIBA 2.5" 5400rpm 750GB KH.75004.001
TOSHIBA DIGI 4K MK7559GSXP, 375G/P, Capricorn
BS, 4K drive SATA 8MB LF+HF
F/W:GN003J
60001953 N640GB5.4KS_ HDD TOSHIBA 2.5" 5400rpm 640GB KH.64004.003
TOSHIBA ELEC 4K MK6459GSXP, Capricron 3BS,
375G/P SATA 8MB LF+HF
F/W:GN003J 4K
60001994 WD N250GB5.4KS_ HDD WD 2.5" 5400rpm 250GB KH.25008.029
4K WD2500BPVT-22ZEST0,ML320S-AF
, 4K drive SATA 8MB LF
F/W:01.01A01 4K drive
60001994 WD N500GB5.4KS_ HDD WD 2.5" 5400rpm 500GB KH.50008.021
4K WD5000BPVT-22HXZT1,ML375_AF,
4K drive SATA 8MB LF+HF
F/W:01.01A01
60001994 WD N640GB5.4KS_ HDD WD 2.5" 5400rpm 640GB KH.64008.005
4K WD6400BPVT-22HXZT1, ML375M
SATA 8MB LF F/W: 01.01A01
60002005 N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB KH.32007.013
HGST SG HTS543232A7A384, Eagle B7,
320G/P SATA LF+HF F/W:A60W
60002005 N500GB5.4KS HDD HGST 2.5" 5400rpm 500GB KH.50007.010
HGST SG HTS545050B9A300 Panther B SATA
LF F/W:C60F Disk imbalance criteria
= 0.014g-cm
Keyboard
60004864 BW4T_A10B Keyboard ACER BW4T_A10B BW4T KB.I140A.264
DARFON Internal 14 Standard Black NONE
Y2010 Acer Legend Texture
LAN
60001948 BCM57785X Broadcom BCM57785X NI.22400.052
BROADCOM
LCD
60003316 AUO NLED14WXGA LED LCD AUO 14" WXGA None LK.14005.013
Glare B140XW01 V9 0A LF 200nit
8ms 400:1
60003316 AUO NLED14WXGAG LED LCD AUO 14'' WXGA Glare LK.14005.010
B140XW01 V8 0A LF 220nit 8ms
500:1 (power saving)

Test Compatible Components 8-5

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 Vendor Type Description Part No.
Memory
60001993 SO2GBIII13 Memory NANYA SO-DIMM DDRIII KN.2GB03.021
NANYA 1333 2GB NT2GC64B88B0NS-CG
LF 256*8 0.055um
60002000 SO1GBIII13 Memory UNIFOSA SO-DIMM DDRIII KN.1GB0H.017
UNIFOSA 1333 1GB GU672203EP0200 LF
128*8 0.065um
60002045 SO2GBIII13 Memory HYNIX SO-DIMM DDRIII KN.2GB0G.018
HYNIX 1333 2GB HMT325S6BFR8C-H9 LF
256*8 46nm
60002215 SO4GBIII13 Memory SAMSUNG SO-DIMM KN.4GB0B.010
SAMSUNG DDRIII 1333 4GB
M471B5273CH0-CH9 LF 256*8
46nm
NB Chipset
10001067 HM65 NB Chipset Intel CS BD82HM65 KI.G6501.001
INTEL Huron River
10001067 HM65 NB Chipset Intel CS BD82HM65 B3 KI.G6501.004
INTEL Huron River
ODD
60001922 NSM8XS ODD TOSHIBA Super-Multi DRIVE KU.00801.040
TOSHIBA DIGI 12.7mm Tray DL 8X TS-L633F LF
W/O bezel SATA (HF + Windows 7)
60001939 NSM8XS ODD PIONEER Super-Multi DRIVE KU.00805.049
PIONEER 12.7mm Tray DL 8X DVR-TD10RS
LF W/O bezel 1.00 SATA
60003901 NSM8XS ODD HLDS Super-Multi DRIVE KU.0080D.057
HITACHI EAST 12.7mm Tray DL 8X GT34N LF W/O
bezel SATA Zero Power Supported,
PCC LD (HF + Windows 7)
VGA Chip
10001067 UMA UMA (Intel) KI.23200.038
INTEL
60001915 N12PGS VGA Chip nVidia N12PGS A1 40nm KG.PGS0V.001
NVIDIA 29mm*29mm GB2-128 package
60001915 N12PGV VGA Chip nVidia N12 KG.PGV0V.002
NVIDIA N12P-GV-OP-B-A1 40nm
29mm*29mm GB1-128 package
VRAM
10000981 MISC 1G-DDR3 1G-DDR3 64*16*8 KI.23300.018
(64*16*8)

8-6 Test Compatible Components

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 Vendor Type Description Part No.
10000981 MISC 2G-DDR3 2G-DDR3 128*16*8 KI.23300.028
(128*16*8)
10000981 MISC 512M-DDR3 512M-DDR3 64*16*4 KI.23300.019
(64*16*4)
60002045 VR1GbIII8 VRAM HYNIX Graphic DDRIII 800 VR.1GB0G.004
HYNIX 1Gb H5TQ1G63BFR-12C LF
60002045 VR1GbIII9 VRAM HYNIX Graphic DDRIII 900 VR.1GB0G.006
HYNIX 1Gb H5TQ1G63DFR-11C LF 64*16
46nm
60002045 VR2GBIII9 VRAM HYNIX Graphic DDRIII 900 VR.2GB0G.002
HYNIX 2Gb H5TQ2G63BFR-11C LF 128*16
46nm
60002215 VR1GbIII9 VRAM SAMSUNG Graphic DDRIII VR.1GB0B.008
SAMSUNG 900 1Gb K4W1G1646G-BC11 LF
64*16 35nm
60002215 VR2GBIII9 VRAM SAMSUNG Graphic DDRIII VR.2GB0B.003
SAMSUNG 900 2Gb K4W2G1646C-HC11 LF
128*16 46nm
9999995 ONE N N no VRAM KI.23300.014
TIME VENDOR
WiFi Antenna
10000105 WNC PIFA PIFA LZ.23500.006
Wireless LAN
10001023 3rd WiFi 2x2 Liteon Wireless LAN Atheris HB97 NI.23600.073
LITE-ON BGN 2x2 BGN (HM) WN6603AH
23707801 3rd WiFi 2x2 Foxconn Wireless LAN Atheros HB97 NI.23600.072
FOXCONN TW BGN 2x2 BGN (HM)
23707801 3rd WiFi BG Foxconn Wirelss LAN Atheros NI.23600.077
FOXCONN TW HB95BG (HM) T77H121.10
PLM00010 QMI 3rd WiFi 2x2 QMI Wireless LAN Atheros HB97 2x2 NI.23600.074
BGN BGN (HM)

Test Compatible Components 8-7

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 8-8 Test Compatible Components
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 CHAPTER 9
Online Support Information

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 Online Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

9-2
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 Online Support Information
This section describes online technical support services available to help users repair their
Acer Systems.
For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer
branch office. Acer Branch Offices and Regional Business Units may access our website.
However some information sources will require a user i.d. and password. These can be
obtained directly from Acer CSD Taiwan.
Acer's Website offers convenient and valuable support resources.
In the Technical Information section users can download information on all of Acer's
Notebook, Desktop and Server models including:
Service guides for all models
Bios updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material.
Also contained on this website are:
Detailed information on Acer's International Traveller’s Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax
and email contacts for all technical queries.
We are always looking for ways to optimize and improve our services, so do not hesitate to
direct any suggestions or comments to us.

Online Support Information 9-3

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 9-4 Online Support Information
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