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Singpass Registration Guide

This document provides a comprehensive guide for registering a Singpass account, detailing eligibility requirements and two registration methods: Face Verification and PIN mailer. It includes step-by-step instructions for each method, emphasizing the importance of providing accurate contact information and security measures to protect one's Singpass account. Additionally, it highlights the risks of scams and offers tips for keeping Singpass credentials safe.

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0% found this document useful (0 votes)
107 views47 pages

Singpass Registration Guide

This document provides a comprehensive guide for registering a Singpass account, detailing eligibility requirements and two registration methods: Face Verification and PIN mailer. It includes step-by-step instructions for each method, emphasizing the importance of providing accurate contact information and security measures to protect one's Singpass account. Additionally, it highlights the risks of scams and offers tips for keeping Singpass credentials safe.

Uploaded by

mailmesuresh001
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Singpass Registration

A guide to registering for a Singpass account


Please check that you fulfill the following eligibility
requirements:
● The minimum age requirement is 15 years old.
● You are a Singapore Citizen, Permanent Resident or
Foreign Identification Number (FIN) holder.

Ensure that the address on your NRIC or FIN card is correct. If you need to update your
address with the relevant authorities, please click here.
Please select how you would like to
register for a Singpass account.

Register instantly with Request for a One-Time


Singpass Face Singpass Password to be
Verification sent to your registered
address
Registering for Singpass
with Face Verification
(FV)
Registering for Singpass with FV
1 Go to www.singpass.gov.sg. Click ‘Register’.

Desktop Mobile
Registering for Singpass with FV
2 Enter the required details and check the boxes ‘I'm not a robot’
and ‘I have read and agree to the Terms of Use’. Click
‘Submit’.
Registering for Singpass with FV
3 Read the instructions on the page and click ‘Continue’ to
proceed with Face Verification.
Registering for Singpass with FV
4 Read the guidelines on the page. To allow the use of your
device’s camera for FV, click ‘Allow’ when prompted, and click
‘Begin Scan’.
Registering for Singpass with FV
5 You will see the following notification after successful
verification.
Registering for Singpass with FV
6 Ensure your details are correct. Submit a new password in the
‘New Password’ and ‘Confirm new password’ fields and click
‘Next’.

SXXXX742E

Jonathan Wee
Registering for Singpass with FV
7 You have successfully registered for Singpass account. Click
‘Proceed to set up account’.

Jonathan Wee

SXXXX742E

SXXXX742E

(i) Registered postal code will be displayed for users with a Singapore-registered address.
(ii) Passport number will be displayed for users with an overseas-registered address.
Registering for Singpass with FV
8 Enter your mobile number and/or your
email address; select your preferred
mode of contact; and if you wish to go
green with paperless notification.

After that, click ‘Next’.

Alternatively, you may click on ‘Skip’ if


you do not wish to provide your contact
details.

(i) The mobile number is a mandatory field only if your registered address is a local address.
(ii) Only Singapore-registered mobile numbers can be used to set up a Singpass account and SMS 2FA.
(iii) Overseas users with an overseas-registered address are only required to provide their email address.
Did you provide your mobile number
or email address when you
registered for your Singpass account?

You provided your mobile You did not provide


number and/or email address your contact details
Registering for Singpass with FV
9a If you have provided a mobile number during the registration,
a One-Time Password (OTP) will be sent to your mobile
number. Enter the OTP and click ‘Next’.
Registering for Singpass with FV
9b If you have provided an email address during the registration,
a One-Time Password (OTP) will be sent to your email.
Enter the OTP and click ‘Next’.
Registering for Singpass with FV
10 You have completed your Singpass account setup with
updated account details. You may now log in to your Singpass
account with your newly set up password.

XXXX6302

dxxxxxxxxxd@hotmail.com

Please note that if you have provided your mobile number with Singpass during your registration, your
account’s SMS 2FA has been activated.
You have completed your Singpass account
registration with Face Verification.

If you have more questions,


please check out the Singpass FAQs.
Registering for Singpass with FV
9 Read the information on the page and click ‘Skip’ to proceed.
Registering for Singpass with FV
10 You have completed your Singpass account registration. You may
now log in to your Singpass account with your newly set up password.
You have completed your Singpass account
registration with Face Verification.

If you have more questions,


please check out the Singpass FAQs.
Registering for Singpass
with a PIN mailer
Registering for Singpass with a PIN mailer
1 Go to www.singpass.gov.sg. Click ‘Register’.

Desktop Mobile
Registering for Singpass with a PIN mailer
2 Enter the required details and check the boxes ‘I'm not a robot’
and ‘I have read and agree to the Terms of Use’. Click
‘Submit’.
Registering for Singpass with a PIN mailer
3 Click ‘here’ to request for a one-time Singpass password to be
mailed to your registered address.
Registering for Singpass with a PIN mailer
4 You have successfully registered for a Singpass account. Click
‘Proceed to set up account’.

Jonathan Wee

SXXXX742E

SXXXX742E

(i) Registered postal code will be displayed for users with a Singapore-registered address. Passport number will
be displayed for users with an overseas-registered address.
(ii) The password PIN mailer may take up to three working days to arrive at a local registered addresses. For
overseas registered addresses, delivery time will depend on overseas postal services.
Registering for Singpass with a PIN mailer
5 Enter your mobile number and/or your
email address; select your preferred
mode of contact; and if you wish to go
green with paperless notification.

After that, click ‘Next’.

Alternatively, you may click on ‘Skip’ if


you do not wish to provide your contact
details.

(i) The mobile number is a mandatory field only if your registered address is a local address.
(ii) Only Singapore-registered mobile numbers can be used to set up a Singpass account and SMS 2FA.
(iii) Overseas users with an overseas-registered address are only required to provide their email address.
Did you provide your
mobile number or email address
during the registration process?

You provided a mobile number You did not provide


and/or email address your contact details
Registering for Singpass with a PIN mailer
6a If you have provided a mobile number during the registration,
a One-Time Password (OTP) will be sent to your mobile
number. Enter the OTP and click ‘Next’.
Registering for Singpass with a PIN mailer
6b If you have provided an email address during the registration,
a One-Time Password (OTP) will be sent to your email.
Enter the OTP and click ‘Next’.
Registering for Singpass with a PIN mailer
7 You have updated your account details. A one-time Singpass
password will be mailed to your registered address.

Please click here to learn how to complete your Singpass


registration with the one-time Singpass password.
Registering for Singpass with a PIN mailer
6 Read the information on the page and click ‘Skip’.
Registering for Singpass with a PIN mailer
7 A one-time Singpass password will be mailed to your registered
address.

Please click here to learn how to complete your Singpass registration


with the one-time Singpass password.
Please ensure that you have received
your one-time Singpass password
before proceeding.
Registering for Singpass with a PIN mailer
8 Your PIN mailer should look like this:

NAME OF USER
REGISTERED ADDRESS
Registering for Singpass with a PIN mailer
9 Follow the instructions in your PIN mailer and go to
https://go.gov.sg/singpass-register-otp.
Enter the one-time Singpass password in the PIN mailer.
Registering for Singpass with a PIN mailer
10 Create a Singpass password consisting 8-24 alphanumeric
characters.
Registering for Singpass with a PIN mailer
11 You have completed your Singpass account registration.
Try logging in to a service!
You have completed your Singpass account
registration with the one-time
password PIN mailer.

If you have more questions,


please check out the Singpass FAQs.
Keeping your
Singpass safe
Why is it important to keep my Singpass safe?

Digital identity Physical identity card


Singpass is the gateway to thousands of services
and your personal and sensitive information.

If compromised, Impersonation Misuse for Monetary losses


can lead to… fraudulent activities
Don’t be phish food!
Scammers can create spoof websites that look exactly the same as the real ones
to trick unsuspecting victims into disclosing their login details or personal info.

https://saml.sg-sms.otp/spservice/welcome

SCAM
Remember these security tips!

SCAM 1 Avoid sharing your Singpass ID, password or


2FA details!
REAL

2 Singpass never sends web links or


QR codes by SMS or messaging apps like
WhatsApp or Telegram.

3 When in doubt, contact the


Singpass Helpdesk at 6335 3533
and Press “9” for 24-hour
scam support.
Remember these security tips!

If in doubt, check our


contact details at
www.singpass.gov.sg!
Remember these security tips!
SCAM
https://saml.sg-sms.otp/spservice/welcome Always check that the web
4 domain of the Singpass
website is singpass.gov.sg
before you proceed!
https://...singpass.gov.sg/...

REAL
Remember these security tips!

REAL
5
Look out for transactional alerts from Singpass. An SMS
or email notification is sent when changes are made to
your Singpass account, such as password change or
reset.

Keep your contact details registered with Singpass up


to date to receive these alerts promptly. If you receive
such alerts without initiating any change, you should
contact Singpass Helpdesk immediately to secure your
account.
What happens if I lose my
Singpass credentials?
Misuse account for
After obtaining
fraudulent activities
the victim’s
e.g. set up accounts for
Singpass login
money laundering
credentials,
scammers can…
Take over Singpass account fully by:
Changing Changing Setting up
Singpass + mobile + victim’s
password number for Singpass
SMS OTP app on
scammer’s
device

Has someone offered you money in exchange for your Singpass login credentials?
Beware! Your account may be misused for criminal activities. Never attempt to sell your Singpass account.
You may be accountable if your Singpass account is used for crimes.
Together, we can transact safely!

While there are technical safeguards in place, user vigilance


plays an equally important role in the fight against scams.

Be alert when transacting online,


and follow the security tips you’ve learnt today!

For more information on how to keep your Singpass safe,


visit our website:

go.gov.sg/even-safer-singpass

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