Question 1 ( Exam A )

Which Trailhead feature should Get Cloudy Consulting use to create a custom learning path for its
employees?
A. Trailmixes
B. Modules
C. Projects

Trailmixes - Correct

Question 2 ( Exam A )
A Salesforce associate tries to create a new user in a sandbox using ‘Astro@getcloudy.org’ as the
username and it fails.
What is the problem with creating the ‘Astro@getcloudy.org’ username?
A. Salesforce usernames must be unique across all Salesforce orgs and that one is already in
use.
B. Salesforce usernames must include the user’s full name and be formatted like an email
address.
C. Salesforce usernames must be formatted like an email address with .com at the end.

Salesforce usernames must include the user’s full name and be formatted like an email address -
Correct

Question 3 ( Exam A )
Which platform architecture shares a single, common infrastructure and code base?
A. Trust
B. Multitenant
C. Metadata

Multitenant - Correct

Question 4 ( Exam A )
An online retail company uses Sales Cloud and Marketing Cloud. The company’s Salesforce
associate needs help while working in Marketing Cloud and wants to hear other Salesforce
professionals’ opinions. They would like to post a question that anyone around the globe who is
familiar with Salesforce can answer.
Which resource should they use?
A. Salesforce Help
B. Trailblazer Community
C. Trailhead Academy

Trailblazer Community - Correct

Question 5 ( Exam A )
A college wants to incorporate Salesforce into its admissions program using Program Enrollment
and Course Connections.
Which Salesforce cloud provides these features as standard offerings?
A. Experience Cloud
B. Education Cloud
C. Marketing Cloud

Education Cloud – Correct

Question 6 ( Exam A )
Which Salesforce role should help companies increase campaign effectiveness, reengage inactive
customers, and grow their customer base?
A. Marketer
B. Designer
C. Consultant

Marketer - Correct

Question 7 ( Exam A )
A Salesforce standard profile end user is looking for specific information on an Opportunity record
page. They are overwhelmed by the required scrolling to see the page.
What can the user do to simplify the page?
A. Collapse detail sections.
B. Remove activities.
C. Change page layout assignment.

Collapse detail sections – Correct

Question 8 ( Exam A )
A Salesforce associate wants a visual summary of opportunities in a list view. The associate would
like to summarize, filter, and move opportunities along the pipeline.
What should they do to meet this requirement?
A. Create an Opportunities Kanban View.
B. Create an Opportunity List View.
C. Create an Opportunity Summary report.

Create an Opportunities Kanban View - Correct

Question 9 ( Exam A )
A Salesforce associate is using Global Search to find a record but does not remember the exact
name of the record they want to find.
What should the associate use to search for the record?
A. Wildcards and operators
B. List View for each object
C. Object Manager

Wildcards and operators – Correct

Question 10 ( Exam A )
A Salesforce associate recently relocated from Get Cloudy Consulting’s San Francisco office to its
new London office. The associate wants to change their personal work hours information in the
Salesforce org to reflect their new time zone.
Which method is easiest to change these settings?
A. Submit a case with Salesforce support
B. My Personal Information > Language & Time Zone
C. Go to Setup > Company Information > Default Time Zone
My Personal Information > Language & Time Zone – Correct

Question 11 ( Exam A )
A Salesforce associate wants to add a new related list of cases to Account.
Where should the associate go to add the related list to Account?
A. Case Layout
B. Account Record
C. Page Layout

Case Layout - Correct

Question 12 ( Exam A )
A sales rep at Get Cloudy Consulting asks the new Salesforce associate to give them a report
showing all the active accounts for the sales rep’s territory.
Where should the associate go to create a new report for Accounts?
A. Accounts tab
B. Reports tab
C. Setup

Reports tab - Correct

Question 13 ( Exam A )
A Salesforce associate is asked to review all the objects within their company’s instance. They
also need to identify which are custom objects.
Where should the associate go to see this information?
A. Global Search
B. Object Manager
C. App Launcher

Object Manager - Correct

Question 14 ( Exam A )
Where should field dependencies for an object be reviewed?
A. Profiles
B. Object Manager
C. App Builder

Object Manager - Correct

Question 15 ( Exam A )
A Salesforce associate is asked to review multiple reports from the current month’s folder and
bring insight into a meeting.
How should the associate locate all the reports in a single location from the Report object?
A. Click on All Reports and use the search bar
B. Click on All Folders and use the search bar
C. Use the Global search bar

Click on All Folders and use the search bar - Correct

Question 16 ( Exam A )
A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new
employees?
A. Company Information X
B. Salesforce Help
C. User Management Settings

Company Information - Correct

Question 17 ( Exam A )
A Salesforce associate deletes an Account of a company that recently went out of business.
Which related records are automatically deleted?
A. Any related opportunities X
B. Any related cases
C. Any related leads

Any related opportunities - Correct

Question 18 ( Exam A )
Get Cloudy Consulting’s growing marketing team is on a custom profile named ‘Marketing Team.’
The team currently has Read access to leads and opportunities. Two marketing managers need
Edit access on leads.
What should the Salesforce associate do to grant them the access they need?
A. Create a permission set that grants Edit access to leads and assign it to the marketing team.
B. Create a new profile that grants Edit access to leads and assign it to the marketing managers.
C. Create a permission set that grants Edit access to leads and assign it to the marketing
managers.

Create a permission set that grants Edit access to leads and assign it to the marketing managers -
Correct

Question 19 ( Exam A )
A Salesforce associate has been asked to identify all contacts that have had interactions with their
company in the last year.
What should the associate use to identify these contacts?
A. The last related activity date
B. The contact’s Last Modified Date
C. The Active field

The last related activity date - Correct

Question 20 ( Exam A )
When a sales rep needs to give an additional discount for an opportunity, a manager needs to
review and authorize the discount request.
What should be used to lock the record before a decision is made?
A. Approval process
B. Validation rule
C. Page layout
Approval process – Correct

Question 21 ( Exam A )
A manager can see all of the records owned by their team, but not records owned by other teams.
How is access to the records being controlled?
A. Permission Sets
B. Role Hierarchy
C. Profiles

Role Hierarchy - Correct

Question 22 ( Exam A )
Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead
records during these events, but they often forget to change the Lead Source field to ‘Trade
Show’.
What approach would improve data integrity for the Lead Source field?
A. Create a validation rule requiring the Lead Source field to equal ‘Trade Show’.
B. Set the default value of the Lead Source field to Trade Show’.
C. Make an assignment rule named ‘Trade Show’ to only assign leads to sales reps.

Set the default value of the Lead Source field to Trade Show’. – Correct

Question 23 ( Exam A )
How should an associate display the sum of all closed won Opportunity amounts at the Account
level?
A. The Opportunity related list
B. A Roll-Up Summary field
C. A custom report type

A Roll-Up Summary field – Correct

Question 24 ( Exam A )
A Salesforce associate wants to update an opportunity record they just closed.
Which relationship is standard as a Lookup field on an opportunity?
A. Quote
B. Stage
C. Account

Account – Correct

Question 25 ( Exam A )
A Salesforce user at Get Cloudy Consulting informs the company’s Salesforce associate they
have moved to another department in the organization and no longer need access to Salesforce.
How should the associate change the user’s access?
A. Deactivate the user to free up the Salesforce license.
B. Delete the user to free up the Salesforce license.
C. Do nothing; the user may need to access Salesforce in the future.

Deactivate the user to free up the Salesforce license. – Correct

Question 26 ( Exam A )
Get Cloudy Consulting wants to group its contacts by Region. On most records, this text field is
blank or misspelled.
Which action is recommended to ensure there is correct data for this field?
A. Convert the Region field to a picklist field.
B. Create a validation rule to enforce correct spelling.
C. Email users a list of region names with correct spelling.

Convert the Region field to a picklist field. - Correct

Question 27 ( Exam A )
What is the maximum number of rows a report will display?
A. 2,000
B. 5,000
C. 3,000

2,000 - Correct

Question 28 ( Exam A )
A sales manager requests a report that shows total opportunity amounts grouped by:
Small opportunities – Amount is less than $50,000.
Medium opportunities – Amount is between $50,000 and $100,000.
Large opportunities – Amount is more than $100,000.
How should the Salesforce associate show the amount as described above?
A. Create a bucket field off of Amount.
B. Create a formula field off of Amount.
C. Create a custom field in Setup.

Create a bucket field off of Amount - Correct

Question 29 ( Exam A )
How should a Salesforce associate ensure a dashboard has the most current data?
A. By refreshing the browser
B. By clicking refresh on the dashboard
C. By opening the dashboard

By clicking refresh on the dashboard - Correct

Question 30 ( Exam A )
A Salesforce associate wants to refresh a report and email it to an executive team each week.
Which functionality of Salesforce Reports should the associate use?
A. Notifications
B. Subscriptions
C. Refresh

Subscriptions – Correct