Controlled Deployment

User Guide
NCR PX10 POS (7746)
Release 1.0

B005-0000-5287
Issue A
Controlled Deployment

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR POS is a trademark of NCR Corporation in the
United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
Email: FD230036@ncr.com

Copyright © 2018
By NCR Corporation
Atlanta, GA U.S.A.
All Rights Reserved
Controlled Deployment i

Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements
The NCR PX10 POS (7746) conforms to all applicable legal requirements. To view the
compliance statements see HSR POS Safety and Regulatory Statements (BCC5-0000-5069)
and RealPOS Terminals Safety and Regulatory Information (B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
Controlled Deployment
ii

Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
Controlled Deployment iii

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process, send an email to CustomerSat.Retail@ncr.com with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product n its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.

Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCR PX10 POS (7746) Site Preparation Guide (BCC-0000-5288) and the
NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.
Controlled Deployment
iv

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.
Controlled Deployment v

Table of Contents

Chapter 1: Product Overview

Product IDs 1
Features 2
Mounting Configurations 4
I/O Expansion Box 6
I/O Expansion Connectors 6
Specifications 7
Operator Controls 8
Power Button 8
Recovery Tool Button 9
Label Locations 10

Chapter 2: Hardware Installation

Installation Restrictions 11
Installation Notes 12
Ergonomic Workplace 14
Installing the Terminal 15
Connecting AC Power 15
Connecting to a Network 17
Starting Up the PX10 Terminal 18
Installing the Cash Drawer 19
Second Cash Drawer Cable Connection 19
Terminal I/O 19
Power In 21
LAN 21
LAN Cable 21
USB Type C Port 23
USB 3.0 Ports 24
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vi

RJ45 Serial Port 25

RJ45 Adapter Cables 25
RJ12 Cash Drawer Port 29
Cash Drawer Cables 29
SIM Card Reader 30

Chapter 3: Disk Image Backup and Recovery Tool

Introduction 31
Running the Recovery Tool 32
Starting the Recovery Tool 32
Main Screen 33
Check and Repair Disk 33
Save or Load Image 33
Change Settings 33
Shutdown or Reboot 33
System Information 33
Save or Load Image 34
Saving an Image 35
Loading An Image 38
Change Settings 43
Change Network Settings 44
Change Password 45
Replace Recovery Image 46
Change Language 47
Creating a Disk Image 48

Chapter 4: BIOS Setup

Entering Setup 49
How to Select Menu Options 49
Restoring Factory Settings 49
BIOS Default Values 50
Configuring the BIOS Chipset Settings 50
Main Menu 50
Controlled Deployment vii

Advanced Menu 51
Chipset 59
Security 61
Boot Menu 62

Chapter 5: BIOS Updating Procedure

Introduction 63
Prerequisites 63
Creating a Bootable USB Memory Drive 64
SPI/BIOS Updating Procedures 65
Automatic Method 65
Interactive Method 65
Option 1 - Update SPI and BIOS - No prompt for Seri-
al/Model/Class unless invalid 66
Option 2 - Update BIOS only - No prompt for Seri-
al/Model/Class unless invalid 66
Option 3 - Update DMI only - Serial/Model/Class update
ONLY (no BIOS or SPI Update) 67
Option 4 - Update of SPI and BIOS - Always prompts for
Serial/Model/Class 67
Option 5 - Update of BIOS only - Always prompts for Seri-
al/Model/Class 68
Option 6 - Update SPI and BIOS - Default Seri-
al/Model/Class information 68

Chapter 6: Terminal Imaging

Initial Terminal Imaging 69
Imaging Procedure 69

Appendix A: Product IDs

PX10 POS (7746) 71
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viii

Revision Record

Issue Date Remarks

A June 2018 First Issue

Controlled Deployment
Chapter 1: Product Overview

The NCR PX10 POS (7746) terminal, featuring a 10.1” Wide Full HD touchscreen, is a
compact, tablet-like terminal that is purpose-built with full feature options and lifecycle
support.
The all-in-one terminal utilizes a next generation Intel® Celeron™ Processor N3350
(Dual core, up to 2.4 GHz). The highly efficient processor offers great performance, but
with lower power consumption for a more reliable design.
Every business is different, which is why the NCR PX10 POS (7746) is purpose-built to
be one of the most versatile form factors on the market. Optional features include
magnetic stripe reader, scanner, Wi-Fi capability, customer–facing display, and battery
backup.

Product IDs
Major Model CPU and Components

7746-1410-8801 Lead Unit - Dual Core Intel CPU, 10.1" PCAP, 4GB RAM,
Configurable
7746-1810-8801 Lead Unit - Dual Core Intel CPU, 10.1" PCAP, 8GB RAM,
Configurable
Controlled Deployment
1-2 Product Overview

Features
Feature Description

Operator Display 10.1" Wide Full HD LCD with Projective Capacitive (PCap) Touch
Processor Intel CPU – Dual-core (N3350 2.4Ghz)
Operating • Windows 10 IoT 64bit
Systems • Android (6.0)
Memory • 4GB RAM (Standard)
• 8GB RAM (Option)
Storage • 32GB SSD (for Android only)
• 64GB SSD (minimum for Windows 10 64bit)
• 128GB SSD
Serial Port (1) RJ45 Serial
USB Ports • (1) USB Type C
• (2) USB Type A
Ethernet 10/100/1000 Ethernet Cable
Cash Drawer 12 V or 24 V Dual Cash Drawer Support
Port Note: A Y Cable is required when connecting to any 12 V cash drawer or to dual
cash drawers.
Secure Chip Sim card reader
Reader
Options • MSR
• 2D Scanner (front-mount or rear-mount)
• WiFi (802.11 a/b/g/n/ac)
Customer 7” Customer Display
Display
Expansion Optional I/O Expansion Box with:
Option • (1) 24V PUSB
• (2) 12V PUSB
• (1) RJ45
• Power In
Stand Options • 7746 Stand
• 7746 Stand with Battery
Power Supply 12VDC, 40W, DOE VI, Barrel Connector
Controlled Deployment
Product Overview 1-3

Feature Description

Power Cords • USA Power Cord

• EU Power Cord
• UK Power Cord
• Australia Power Cord
• China Power Cord
• India Power Cord
Controlled Deployment
1-4 Product Overview

Mounting Configurations
With 7746 Stand

With 7746 Stand with Battery

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Product Overview 1-5

With XL7 Customer Display

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1-6 Product Overview

I/O Expansion Box

The NCR PX10 POS (7746) offers an optional I/O Expansion Box (7746-F122) for added
connectivity. The I/O Expansion is external to the terminal and can be placed under the
counter for a clean countertop. When using the I/O Expansion option, a 150 watt power
supply is required. The 150 watt power supply is included in the feature (7746-F122).
The I/O Expansion provides direct power to the PX10 terminal.

I/O Expansion Connectors

Controlled Deployment
Product Overview 1-7

Specifications
Feature Specification

CPU Intel® Dual-core N3350 processor (up to 2.4Ghz)

Volatile Memory 4GB or 8GB LPDDR4
Networking Auto-selecting 10/100/1000 Base-T Ethernet using TCP/IP
Primary Display • 10.1” color TFT
• 1920x1200 Full HD resolution
• 8 bit color
• 360nit
• 30K hours
Touch Screen Projected Capacitive
Storage 32GB, 64GB, or 128GB SSD options (higher capacity may
available upon request)
Enclosure • PC/ABS blend flame retardant resin
• High conductivity ADC1 cast aluminum
Dimensions (L x W x H) (Countertop Max countertop envelope/footprint with display facing up:
envelope through tilt angle) • Without MSR/Sidecar
265 mm x 160 mm x 247 mm (10.4 in. x 6.3 in. x 9.7 in.)
• With MSR/Sidecar
272 mm x 160 mm x 247 mm (10.7 in. x 6.3 in. x 9.7 in.)
Base Dimension (L x W) 160 mm x 189 mm (6.3 in. x 7.4 in.)
Tilt Angle 20° to 75° from vertical, as measured tilting down from
vertical top
Terminal Weight 3.9 lbs for 10.1” version with MSR. Varies by configuration.
See Site Preparation Guide for details.
Operating Temperature 0°C to 40°C(32°F to 104°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Must be in original pack material in humidity and
temperature controlled environment.
Humidity 10% to 90%, non-condensing
Environmental Compliance RoHS, WEEE
EMI Certifications FCC Class A, CE, C-Tick
Safety Certifications TUV, CB Scheme
Controlled Deployment
1-8 Product Overview

Operator Controls
The NCR PX10 POS (7746) has the following operator control buttons:
• Power Button below
• Recovery Tool Button on the facing page

Power Button
The Power Button is located on the Front Base. This switch is a momentary contact,
push-on-push-off switch.
Controlled Deployment
Product Overview 1-9

Recovery Tool Button

The Recovery Tool Button is for the OS Recovery Tool option. The recessed blue button
is located on the bottom of the unit and can be accessed with a pen, stylus, or similar
pointed object. The button is a momentary contact, push-on-push-off switch.
Controlled Deployment
1-10 Product Overview

Label Locations
The serial number and model number are included on the Certification Label located on
the bottom of the terminal. A Microsoft Certificate of Authenticity (COA) label is
included if the terminal is ordered and shipped with a pre-installed Microsoft operating
system.
Controlled Deployment
Chapter 2: Hardware Installation

This section explains how to perform an out-of-box installation of the NCR PX10 POS
(7746) hardware and its respective peripheral devices.

Installation Restrictions
Before installing the NCR PX10 POS (7746), read and follow the guidelines in the NCR
PX10 POS (7746) Site Preparation Guide (BCC-0000-5288) and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).
• Install the NCR PX10 POS (7746) near an electrical outlet that is easily accessible. Use
the power cord as a power disconnect device.
• Do not permit any object to rest on the power cord. Do not locate the NCR PX10
POS (7746) where the power cord can be walked on.
Caution: Use a grounding strap or touch a grounded metal object to discharge any
static electricity from your body before servicing the NCR PX10 POS (7746) terminal.
Controlled Deployment
2-12 Hardware Installation

Installation Notes
Cable Restraint
The NCR PX10 POS (7746) includes cable management features to prevent accidental
disconnects and tampering. Some connectors include locking mechanisms and cables
that can be routed through the slot in the base.

Footprint
An area of no less than 45 square inches is necessary to properly install a PX10 unit with
MSR. This will accommodate the unit as well as its associated mounting hardware. For
terminals with customer display, refer to the NCR PX10 POS (7746) Site Preparation
Guide (BCC5-0000-5288) for specific dimensions.

Power
The NCR PX10 POS (7746) includes a 12V power supply as standard. With the powered
USB 24V option, a 24V external power brick is used. The source power of the PX10 is
drawn from a regular AC wall outlet. The electronics are “universal” – that is, they will
function when connected to standard wall outlets in most countries around the world.
For use in locales other than North America, special wall outlet adapters or cables will be
required. For international configurations, the country-specific power cord is ordered
separately.

Moisture
The terminal should not be installed in areas where it might be exposed to direct water
spray. PX10 units are not meant for outdoor installation.

Touch Screen Cleaning

Use water or a standard glass cleaner (non–ammonia) with soft microfiber cloth to clean
the touch screen. Spray onto cloth first before wiping the screen to prevent liquid from
running down the glass and onto the bezel.
Chemicals or solvents to avoid:
• Alcohol–based agents
• Ammonia
• Bleaching agents
• De–greasing agents
• Sanitizing agents
Controlled Deployment
Hardware Installation 2-13

Magnetic Stripe Reader (MSR) Cleaning

Caution: Prior to cleaning, please ensure that the terminal is not connected to a power
supply and not powered on.
Periodically, the MSR may need to be cleaned depending on usage. Pre-saturated MSR
cleaning cards can be ordered from NCR (50/box) using part number 1666-K024.
Otherwise, wrap a card with a saturated paper towel of glass cleaner and swipe gently to
clean the reader head.
Do not to use chlorine-based cleaners, such as Clorox bleach, non-chlorine bleach, or
chlorine-based bathroom or mildew cleaners. Also, do not use solvents such as acetone,
MEK, TCE, paint thinner, or turpentine.

Hardware Platform Drivers

The NCR PX10 POS (7746) uses the new NCR GEN3 drivers set. GEN3 drivers are
available on:
http://www5.ncr.com/support/support_drivers_patches_radiant.asp?Class=Hospitality/
Controlled Deployment
2-14 Hardware Installation

Ergonomic Workplace
The NCR PX10 POS (7746) has a high–brightness LCD with an anti–glare screen. For best
results, please observe the following when considering the terminal workplace:
• Avoid direct–glaring and reflective–glaring light. Locate the terminal in a controlled
luminance surrounding. When installed next to windows position the terminal so it
does not reflect the outside light.
• If possible, avoid reflective glaring caused by electric light sources.
• Position the terminal for ideal viewing angles.
Controlled Deployment
Hardware Installation 2-15

Installing the Terminal

The NCR PX10 POS (7746) comes fully assembled and ready to use. All that is required is
to connect the LAN cable and peripheral device cables to the I/O Panel.
For more information about the default Terminal I/O for the NCR PX10 POS, refer to
Terminal I/O on page 19.

Connecting AC Power
1. Connect the Power Supply cable to the Power Input Port on the terminal.
Controlled Deployment
2-16 Hardware Installation

2. Route the Power Supply cable on the cable management feature on the rear base
cap.

3. Connect the AC Power Cord to the Power Supply and to an AC outlet.

Controlled Deployment
Hardware Installation 2-17

Connecting to a Network
Most business configurations require the PX10 system to connect to a network.
Connecting to a network enables communicating with other systems and devices also on
the network. Depending on business configurations, connecting to a network may allow
connection to the Internet.
To connect the PX10 terminal to a network, plug the 10/100/1000 Ethernet cable into the
port labeled LAN on the bottom panel. The other end of the 10/100/1000 Ethernet cable
should be connected into the network hub.
Note: Consult with your business Information Technology (IT) representative to
determine the available connection, and to locate the network hub.
Controlled Deployment
2-18 Hardware Installation

Starting Up the PX10 Terminal

To run the operating system and to access software and data, start up the PX10
platform. To start up the PX10, complete the following procedure:
1. Plug the power cord into an electrical outlet.
2. Press the Power Button on the Front Base of the terminal. The unit can later be
configured by software to power on without pressing the switch.

The system installs the system devices, configures system settings, and then reboots
to continue setup. Complete the System Setup. This varies from OS to OS, but the
following initial setup procedures are typical:
• Starting Windows
• Preparing the computer for the first time
• Checking video performance
3. Accept the License Terms Agreement.
Note: Depending on the installed operating system and the selected settings, the
amount of time it takes to boot up may vary.
Controlled Deployment
Hardware Installation 2-19

Installing the Cash Drawer

The Cash Drawer can be connected to the PX10 terminal or to the transaction printer.

Second Cash Drawer Cable Connection

The terminal supports a two-drawer configuration with a Dual Cash Drawer Cable.
Connect this cable to the terminal or transaction printer cash drawer connector.
There are two versions of the Dual Cash Drawer Cable:
•1432-C516-0009 (24V) — for dual 24V cash drawers
•1432-C517-0009 (12V) — for single or dual 12V legacy cash drawers
Caution: The two cables look very similar. Make sure you use the correct one.
Connecting the wrong cable can cause system damage.

Terminal I/O
The following is the default Terminal I/O for the NCR PX10 POS (7746).
Controlled Deployment
2-20 Hardware Installation

Callout I/O Name

1 Power Input Port

2 LAN
3 USB type C
4 USB 3.0
5 USB 3.0
6 RJ45 serial port
7 RJ12 Cash Drawer (24V)
8 Recovery Tool button
9 SIM Card Reader (Smart Card Reader)
Controlled Deployment
Hardware Installation 2-21

Power In
The 7746 Motherboard receives +12V ±10% input power from the power brick via DC-in
barrel jack on the rear I/O.

Pin Signal Name

Center Pin +12V_IN

Outer Pin GND

LAN
The 7746 Motherboard provides 10/100/1000 Base T Ethernet support using Realtek
RTL8111F controller. The connector features an integrated magnetic module and two
LEDs. The LEDs provide speed, link and activity status.

LAN Cable

Product ID Description

7746-F110 10/100/1000 Ethernet cable

10/100/1000 Ethernet Cable (7746-F110)

RJ45M Pin Signal Name RJ45M Pin

1 24AWG (Twisted Pair 1) 1

2 24AWG (Twisted Pair 1) 2
3 24AWG (Twisted Pair 2) 3
4 24AWG (Twisted Pair 2) 4
5 24AWG (Twisted Pair 3) 5
6 24AWG (Twisted Pair 3) 6
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2-22 Hardware Installation

RJ45M Pin Signal Name RJ45M Pin

7 24AWG (Twisted Pair 4) 7

8 24AWG (Twisted Pair 4) 8
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Hardware Installation 2-23

USB Type C Port

The 7746 Motherboard provides a standard male USB-C connector. The USB-C port
provides connection for the following:
• Display Port video
• USB3.0 data link
• Up to 3A/5V power
• 3A/12V power (NCR peripherals only)

Pin Signal Name Pin Signal Name

A1 GND B12 GND

A2 SSTXp1 B11 SSRXp1
A3 SSTXn1 B10 SSRXn1
A4 VBUS B9 VBUS

A5 CC1 B8 SBU2
A6 Dp1 B7 Dn2
A7 Dn1 B6 Dp2
A8 SBU1 B5 CC2
A9 VBUS B4 VBUS

A10 SSRXn2 B3 SSTXn2

A11 SSRXp2 B2 SSTXp2
A12 GND B1 GND
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2-24 Hardware Installation

USB 3.0 Ports

The 7746 Motherboard provides two standard USB 3.0 ports. Each USB 3.0 port is
capable of supplying +5V at 0.9A max. The color of the connectors is blue.

Pin Signal Name

1 VBUS

2 D–
3 D+
4 GND
5 Rx–
6 Rx+
7 GND
8 Tx–
9 Tx+
Controlled Deployment
Hardware Installation 2-25

RJ45 Serial Port

The RJ45 port is an unshielded 8-pin “tab down” RJ45 connector. The color of the
connector is yellow.
Current limiting power switches provide 12V on the RTS pin with a limit current of
0.5A, and 5V on the DTR pin with a limit current of 1A.

Pin Signal Name

1 DSR
2 DCD
3 DTR/5V
4 GND
5 RX
6 TX
7 CTS
8 RTS/12V

RJ45 Adapter Cables

If a peripheral device requires a different connector to connect to the PX10 terminal RJ45
serial port, order the following adapter kits:

Product ID Description

1639-K332 RJ45M to DB25M adapter cable, 1.85m (72.8 in.)

1639-K333 RJ45M to DB9M adapter cable, 1.85m (72.8 in.)
1639-K435 RJ45M to HSR RJ12 serial converter dongle, 0.46m (18.0 in.)
1639-K436 RJ45M to RJ45F remote serial printer converter dongle, 0.46m
(18.0 in.)
1639-K438 RJ45M to DB9F printer cable, 1.85m (72.8 in.)
Controlled Deployment
2-26 Hardware Installation

RJ45M to DB25M Adapter Cable (1639-K332)

RJ45M Pin Signal Name DB25M Pin

1 DSR 20
2 DCD 8
3 DTR 6
4 GND 7
5 RXD 2
6 TXD 3
7 CTS 4
8 RTS/12V 5

RJ45M to DB9M Adapter Cable (1639-K333)

RJ45M Pin Signal Name DB9M Pin

2 DCD 1
5 RXD 2
6 TXD 3
3 DTR 4
4 GND 5
1 DSR 6
8 RTS 7
7 CTS 8
NC RI 9
Controlled Deployment
Hardware Installation 2-27

RJ45M to HSR RJ12 Serial Converter Dongle (1639-K435)

RJ45M Pin Signal Name RJ12 Pin

8 RTS 1
2 N/C 2
6 TX 3
5 RX 4
4 GND 5
7 CTS 6
3 N/C –
1 N/C –

RJ45M to RJ45F Remote Serial Printer Converter Dongle (1639-K436)

RJ45M Pin Signal Name RJ45F Pin

8 N/C –
2 N/C –
6 TX 3
5 RX 2
4 GND 5
7 CTS 8
3 N/C –
1 N/C –
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2-28 Hardware Installation

RJ45M to DB9F Printer Cable (1639-K438)

RJ45M Pin Signal Name DB9F Pin Signal Name

2 DCD 1 DCD
6 TX 2 RX
5 RX 3 TX
1 DSR 4 DTR
3 DTR 5 DSR
4 GND 6 GND
7 CTS 7 RTS
8 RTS 8 CTS
NC 9 RI
GND SHELL GND
Controlled Deployment
Hardware Installation 2-29

RJ12 Cash Drawer Port

A single 6-position RJ12 connector is used supporting dual +12V or +24V cash drawer.
The color of the connector is red.

Pin Signal Name

1 Logic GND
2 Solenoid A
3 Drawer A/B Open/Close Status
4 +24V
5 Solenoid B
6 Power GND

Cash Drawer Cables

The terminal supports a 2-drawer configuration with a Dual Cash Drawer Cable.
Connect this cable to the terminal or transaction printer cash drawer connector.
Note: When connecting a single 12V legacy cash drawer, the 1432–C517–0009 cable is
required to be used.

Product ID Description Configuration Notes

1432-C516-0009 24V cash drawer cable splitter Required when connecting dual
(24V) 24V cash drawers
1432-C517-0009 12V cash drawer cable splitter Required when connecting
(12V) single or dual 12V legacy cash
drawer(s)

24V Cash Drawer Cable Splitter (1432-C516-0009)

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2-30 Hardware Installation

Dual Cash
RJ12 Pin Color Signal Name
Drawer

1 Blue Frame GND 1

2 Yellow Kick-out Signal 2
3 Green Open/Close Status 3
4 Red +24V 4
5 Black Kick-out Signal 2 5
6 White Signal GND 6

12V Cash Drawer Cable Splitter (1432-C517-0009)

Dual Cash
RJ12 Pin Color Signal Name
Drawer

1 Blue N/C 1
2 Yellow CD Kick-out Signal A 2
3 Green CD Open Con 3
4 Red N/C 4
5 Black CD Kick-out Signal B 5
6 White Signal GND 6

SIM Card Reader

The 7746 Motherboard provides one smart card reader for full size SIM using Microchip
SEC1110 Smart Card Bridge to USB. The Smart Card Bridge to USB is connected to the
one of the downstream port of the USB 2.0 Hub 4-Port internally. SIM slot is located at
the bottom side of the unit with a label and insert arrow “SIM”.
Controlled Deployment
Chapter 3: Disk Image Backup and Recovery
Tool

Introduction
This section discusses procedures on how to backup or recover the POS image. The
terminal has a recovery tool that performs a complete backup of the whole HDD/SSD.
This includes the operating system, all files, data and the database itself if it is installed
on the HDD/SSD, making an exact duplicate of everything contained on the terminal.
The Recovery Tool uses the Windows Image (.WIM) file format to store the OS image.
This is a file-based format for use with the ImageX and DISM tools that Microsoft
created for use with Windows Vista and later OS versions. The format can also be used
to capture and restore XP-based OS images. More information on the ImageX tool and
.WIM format can be found at:
http://technet.microsoft.com/en-us/library/cc722145(WS.10).aspx
The Recovery Tool is designed to create a complete backup of, or restore, a previously
saved image to the terminal.
The Recovery Tool offers the following functions and features:
• Multi-language support for the following languages: EN; DE; FR; IT; ES.
• Check and Repair Disk
• Backup the System
• Restore the System to a previous state
• Password Protection
• Network support
You can save and restore your backup from different locations:
• Network
• USB Drive
• Hard Drive/Solid State Device (if present on the terminal)
Controlled Deployment
3-32 Disk Image Backup and Recovery Tool

Running the Recovery Tool

Starting the Recovery Tool
The Recovery Tool Button is located on the bottom of the terminal.
1. Begin with terminal OFF.
2. Using a pen, stylus, or similar object, press and hold the recessed Recovery Tool
Button. While holding the Recovery Tool Button, momentarily press the Power
Button.
3. Continue holding the Recovery Tool Button for 5 to 6 seconds.
Controlled Deployment
Disk Image Backup and Recovery Tool 3-33

Main Screen
When the terminal boots the Main Screen is displayed.

Check and Repair Disk

This button runs Checkdisk, which checks the consistency of the HDD/SSD and the
Windows file system. Failures can occurs in the Windows file system and prevent
Windows from starting. Checkdisk analyzes the failures and fixes them in most cases.
This function runs in a Windows Command Box.

Save or Load Image

This button opens the Backup and Recovery screen.

Change Settings
This button opens a dialog screen to let you set/change the password and to configure
the network settings.

Shutdown or Reboot
This button opens the screen to properly Shutdown and Reboot the POS.

System Information
This is where useful information of the POS is displayed, such as Serial Number and
Image Names.
Controlled Deployment
3-34 Disk Image Backup and Recovery Tool

Save or Load Image

This function is used to either Save or Load an image from a device.
1. On the Main Screen, select Save or Load Image.

2. Enter the Password. The factory default password is Recovery1234.

Controlled Deployment
Disk Image Backup and Recovery Tool 3-35

Saving an Image
The Select Image Location screen displays a terminal with three sets of In/Out arrow
buttons, indicating the direction of data flow when selected. Arrows pointing away from
the terminal are used to Save images to a device. Arrows pointing towards the terminal
are used to Load an image.

Recovery Partition Size

The size of the Recovery Partition is limited to 8GB on the local drive. The USB and
network options can be used to store / backup larger images. The total size is comprised
of the base factory image + the user and site backups and the roughly 300MB of space
used by WinPE and apps. USB/Network backups are limited only by the hardware that
they are being stored to.
After the factory image is copied into the Recovery Partition, there are approximately
3GBs remaining in the 8GB partition. Any data stored as an incremental backup to this
location is compressed. A typical, large POS software installation will not outpace the
constraints of the local storage.
Controlled Deployment
3-36 Disk Image Backup and Recovery Tool

Backups to separate slots in the Recovery Tool only increase the total storage required by
the amount of data added to the image. When the contents of the OS partition become
too large to store in the 8GB local Recovery Partition, then one of the alternate storage
methods available (USB or network) should be used to store backups.

Output Options
There are three output options.
• Hard Disk Drive/Solid State Device
• USB Device
• Network
Note: Windows 7 images require a minimum of 4GB available on the Network,
Local Drive, or USB drive. "POSReady 7" requires a minimum of 2GB. Make sure
there is enough space is available on the storage media. Image sizes vary depending
on applications and database sizes.
1. Select the arrow that points to the desired output.
Example: Select the USB Save Button.
Controlled Deployment
Disk Image Backup and Recovery Tool 3-37

2. Select the USB Button.

If this is the first backup performed on this POS, the image is automatically saved as
a Site backup.
Controlled Deployment
3-38 Disk Image Backup and Recovery Tool

If a backup already exists, you have the choice of performing either a Site or User
backup.
• Site Image - Use this option immediately after all application components have
been loaded and set up for initial operation or for base image updates.
• User Image - Use this option for routine day-to-day or periodical backups.
Note: Site and User backups are separate independent backups.

The image information is updated with the new image date.

Loading An Image
Caution: Do NOT remove power during an Image Load. Complete the Operating
System setup and then shut down Windows properly. Removing power prematurely
will corrupt the image and display various messages like "Windows failed to load" or
"missing or corrupt registry". If this happens you can do an Image load of the Factory
image with the Recovery Tool.
Controlled Deployment
Disk Image Backup and Recovery Tool 3-39

1. Select the arrow that points from the desired load device to the terminal.
Example: Select the USBLoad Button.

2. Select the USB Button.

Controlled Deployment
3-40 Disk Image Backup and Recovery Tool

If you are loading from a network, the Select a Network Drive dialog screen will open.

3. Select the Image Type.

• User Image - Most recent routine backup.
• Site Image - Image of the terminal after application components were loaded.
• Factory Image - The NCR Base Image as shipped from the factory.
Controlled Deployment
Disk Image Backup and Recovery Tool 3-41

4. Select Yes to to apply the image.

Caution: All the information in the current productive/working image on the drive
is lost with this operation!

A progress bar is displayed as the image is applied.

Controlled Deployment
3-42 Disk Image Backup and Recovery Tool

A message is displayed when the load is complete.

5. Reboot the POS.

Controlled Deployment
Disk Image Backup and Recovery Tool 3-43

Change Settings
On the Main Screen, SelectS Change Settings.

There are four functions available on the Change Settings screen.

• Change Network Settings
• Change Password
• Replace Recovery Image
• Change Language
Controlled Deployment
3-44 Disk Image Backup and Recovery Tool

Change Network Settings

1. On the Change Settings Screen, select Change Network Settings.

2. Enter the Password.

Controlled Deployment
Disk Image Backup and Recovery Tool 3-45

3. Enter the network configuration settings and then select Enter.

Change Password
1. On the Change Settings Screen, select Change Password.
2. Enter the new Password. select Enter.
Controlled Deployment
3-46 Disk Image Backup and Recovery Tool

If you have forgotten/lost the password, select Lost Password. A unique code is
generated that you can provide to NCR Support to receive a new temporary
password.

Replace Recovery Image

This feature is used to update the Recovery Tool and the environment that it runs in.
1. On the Change Settings Screen, select Replace Recovery Image.
Controlled Deployment
Disk Image Backup and Recovery Tool 3-47

2. Select the source of the Recovery Image.

3. Complete the image replacement in the same manner as with the POS Site/User
image restore procedures.

Change Language
1. On the Change Settings Screen, select Change Language
Controlled Deployment
3-48 Disk Image Backup and Recovery Tool

2. Select the language of choice.

Creating a Disk Image

This terminal has a Recovery Button that permits end users to quickly restore a disk
backup from a hidden partition on the NCR system storage. To utilize this valuable
feature, the image must be created using NCR tools. Tools are available from NCR at:
http://www5.ncr.com/support/support_drivers_patches_
radiant.asp?Class=Hospitality/GenDrivers_display
From this site, download the following:
• ImagingSuite_3.9.0.3.zip (or later) - The Imaging Suite package consists of three
primary parts:
- A Server application for local area network imaging
- A Client application that runs on the target or source machine where images will
be applied to or captured from
- A customized version of Windows PE boot OS environment from which the
client application will be run
• Imaging Suite User Guide - This document provides a general overview of the Imaging
Suite package, how to configure the system to run it, and how to use the
applications to capture and apply system images.
Controlled Deployment
Chapter 4: BIOS Setup

Entering Setup
1. Connect a USB alphanumeric keyboard to the terminal.
2. Apply power to the terminal.
3. When you see the NCR logo displayed, select Del or F2.

How to Select Menu Options

The following keyboard controls are used to select the menu options and to make
changes to their values.
• Use the arrow keys to select (highlight) options and menu screens.
• Use the [Enter] key to select a submenu.
• Use the [+] and [-] keys to change field values.
• To view help information on the possible selections for the highlighted item, select
F1.
• To save the changes, move the cursor to the Exit Menu, select either Save Changes
& Exit or Save Changes, and select Enter.

Restoring Factory Settings

To reset all values to their default settings for the current screen, select [F9] and then
[Enter] when the confirmation message is displayed. The terminal automatically loads
the BIOS default values. To reset all BIOS settings to their default settings go to the Exit
menu, select F9, select either Save Changes & Exit or Save Changes, and select
[Enter].
See the BIOS Default Settings sections for the pre-installed Setup defaults.
Controlled Deployment
4-50 BIOS Setup

BIOS Default Values

• Windows NCR BIOS Version 1.0.7.0
• Android NCR BIOS Version 2.0.7.0
Note: The following are default BIOS values for NCR BIOS Version 1.0.7.0 and 2.0.7.0.
Discrepancies may be present if the terminal has a different or new BIOS version.

Configuring the BIOS Chipset Settings

Windows
1. Go to Chipset→South Bridge→OS Selection→Windows.
Note: Do not select Windows 7.
2. Go to Chipset→Uncore Configuration→GOP Driver→Enable.

Android
1. Go to Chipset→South Bridge→OS Selection→Android.
2. Go to Chipset→Uncore Configuration→GOP Driver→Enable.

Main Menu
Selection Titles Descriptions

System Time (variable)

System Date (variable)
Controlled Deployment
BIOS Setup 4-51

Advanced Menu
Configuration Choice
Configuration Choices Notes
Settings
► Realtek PCIe GBE Family Controller
(MAC:E0:4F:43:AA:69:A5)

• Driver Infomation

Driver Name Realtek UEFI UNDI Drive....

Driver Version 2.035
Driver Released Date 2015/03/30
• Device Information
Device Name Realtek PCIe GBE Family....
PCI Slot 01:00:00
MAC Address E0:4F:43:AA:69:A5
• Patent Information Various US patent
numbers
Security Device Support [Enabled]
► Driver Health

Intel(R) PRO/1000 7.0.06 Healthy

PCI-E
► Trusted Computing

Security Device Support [Enable]

Active PCR banks SHA-1, SHA256
SHA256 PCR Bank SHA-1, SHA256
SHA-1 PCR Bank [Enabled]
SHA256 PCR Bank [Enabled]
Pending operation [None]
Platform Hierarchy [Enabled]
Storage Hierarchy [Enabled]
Endorsement Hierarchy [Enabled]
TPM2.0 UEFI Spec Version [TCG_2]
Controlled Deployment
4-52 BIOS Setup

Configuration Choice
Configuration Choices Notes
Settings

Physical Presence Spec [1.3]

Version
TPM 20 InterfaceType [CRB]
Device Select [Auto]
► NCR POS

Hide Setup Items [Yes]

Port CF9 Full reset [Disabled]
ACPI S5 Shutdown [Enabled]
F8 BBS Boot Menu [Enabled]
Delay Before GOP 0
Initialization
Logo Display [Logo]
► HDD S.M.A.R.T. Status

SATA Port 0 32GB SATA Flas (32.0GB) Dependent on device

installed.
SMART Status Supported /OK
SATA Port1 Not Present

SMART Status N/A

► ACPI Settings

Enable ACPI Auto [Disabled]

Configuration
Enable Hibernation [Enabled]
ACPI Sleep State [S3 (Suspend to RAM)]
Lock Legacy Resources [Disabled]
► SMART Settings

SMART Self Test [Disabled]

► Serial Port Console Redirection

Console Redirection [Disabled]

► AMT Configuration
Controlled Deployment
BIOS Setup 4-53

Configuration Choice
Configuration Choices Notes
Settings

Intel AMT [Disabled]

BIOS Hotkey Pressed [Disabled]
MEBx Selection Screen [Disabled]
Hide Un-Configure ME [Disabled]
Confirmation Prompt
MEBx Debug Message [Disabled]
Output
Un-Configure ME [Disabled]
Amt Wait Timer 0
ASF [Enabled]
Activate Remote Assistance [Disabled]
process
USB Configure [Enabled]
PET Progress [Enabled]
AMT CIRA Timeout 0
WatchDog [Disabled]
. OS Timer 0
. BIOS Timer 0
►PCH-FW Configuration

ME Unconfig on RTC Clear [Enabled]

State
ME State [Enabled]
fTPM Switch Selection [GPDMA Work-Around]
TPM Device Selection [dTPM 1.2]
► Firmware Update Configuration

Me FW Image Re-Flash [Disabled]

► IT 8785 Super IO Configuration

. ►Serial Port 1 Configuration

. Serial Port [Enabled]
Controlled Deployment
4-54 BIOS Setup

Configuration Choice
Configuration Choices Notes
Settings

. Device Settings IO=3F8h; IRQ=4;

. I/O Base Address [0x3F8]
. IRQ [IRQ4]
. ►Serial Port 2 Configuration
. Serial Port [Enabled]
. Device Settings IO=2F8h; IRQ=3;
. I/O Base Address [0x2F8]
. IRQ [IRQ3]
. ►Serial Port 3 Configuration
. Serial Port [Enabled]
. Device Settings IO=2E8h; IRQ=11;
. I/O Base Address [0x3E8]
. IRQ [IRQ4]
. ►Serial Port 4 Configuration
. Serial Port [Enabled]
. Device Settings IO=3E8h; IRQ=6;
. I/O Base Address [0x2E8]
. IRQ [IRQ3]
► Hardware Monitor

PC Health Status:

Smart Fan Mode [Automatic Mode]

Fan OFF temperature 10
limit
Fan Start temperature 40
limit
Fan Start PWM 50
PWM Slope [2 PWM]
Controlled Deployment
BIOS Setup 4-55

Configuration Choice
Configuration Choices Notes
Settings

Hardware Health Monitoring Typical (Acceptable Range)

CPU VRM Temperature +51°C (less than 55°C)
PCH Temperature +51°C (less than 55°C)
CPU Die Temperature +46°C (less than 55°C)
CPU Fan Speed [ 5192] (min 2500)
System Fan Speed [ N/A]

VCORE +1.088 V (0.25 - 1.52 V)

VDDQ +1.488 V (1.4 - 1.6 V)
+12V +12.096 V (11.2 - 12.8 V)

+5V +3.344 V (3.04 - 3.57 V)

+5V Dual +5.004 V (4.6 - 5.4 V)

VBAT +2.912 V (< 2.9 V)

► Serial Port Console Redirection

COM0
Console Redirection [Disabled]
COM1(Pci Bus0,Dev0,Func0) (Disabled)
Console Redirection Port is Disabled
Legacy Console Redirection
► Legacy Console Redirection Settings
Legacy Serial Redirection [COM0]
Port

Serial Port for Out-of-Band Management/ Windows

Emergency Management Services (EMS)
Console Redirection [Disabled]
. ►Console Redirection Settings
► CPU Configuration

Socket 0 CPU Information CPU information listed

Controlled Deployment
4-56 BIOS Setup

Configuration Choice
Configuration Choices Notes
Settings

Speed 1100 MHz

64-Bit Supported
• CPU Power
Management
EIST [Enabled]
Turbo Mode [Enabled]
Boot performance [Max Performance]
mode
C-States [Enabled]
Enhanced C-states [Enabled]
Max Package C State [PC2]
Max Core C State [Fused value]
C-State Auto [C1]
Demotion
C-State Un- [C1]
demotion
Power Limit 1 Enable [Disabled]
Active Processor Cores [Disabled]
Intel Visualization [Enabled]
Technology
Bi-Directional PROCHOT [Enabled]
Thermal Monitor [Enabled]
Monitor Mwait [Auto]
P-STATE Coordination [HW_ALL]
DTS [Disabled]
►AMI Graphic Output Protocol Policy

Intel(R) Graphics Controller

Intel(R) GOP Driver

[10.0.1036]
Controlled Deployment
BIOS Setup 4-57

Configuration Choice
Configuration Choices Notes
Settings

Output Select [EDP1]

► Network Stack Configuration

Network Stack [Enabled]

Ipv4 PXE Support [Enabled]
Ipv4 HTTP Support [Disabled]
Ipv6 PXE Support [Enabled]
Ipv6 HTTP Support [Disabled]
PXE boot wait time 0
Media detect count 1
►CSM Configuration

CSM Support [Disabled]

► SATA Configuration

NVMe Configuration None used

► USB Configuration

USB Configuration
USB Module Version [17]
USB Controllers [1 XHCI]
USB Devices varies per devices used

Legacy USB Support [Enabled]

XHCI Hand-off [Enabled]

USB Mass Storage [Enabled]

Driver Support
USB hardware delays and time-outs:
USB transfer time-out [20 sec]
Device reset time-out [20 sec]
Device power-up delay [Auto]
► Platform Trust Technology

TPM Configuration

fTPM [Enabled]
Controlled Deployment
4-58 BIOS Setup
Controlled Deployment
BIOS Setup 4-59

Chipset
Configuration Choice
Configuration Choices Notes
Settings

► North Bridge

Memory Information
Total Memory 8192 MB (LPDDR3)
Memory Slot0 2048 MB (LPDDR3)
Memory Slot1 2048 MB (LPDDR3)
Max TOLUD [2 GB]
► South Bridge

Serial IRQ Mode [Quiet]

SMBus Support [enabled]
OS Selection [Windows]
PCI CLOCK RUN [Enabled]
Real Time Option [RT Disabled]
►Uncore Configuration

GOP Configuration
GOP Driver [Enable]
Intel Graphics Pei Display [Disable]
Peim
GOP Brightness Level [140]
VBT Select [eDP]
IGD Configuration

Integrated Graphics Device [Enable]

Primary Display [IGD]
RC6 (Render Standby) [Enable]
GTT Size [8MB]
Aperture Size [256MB]
DVMT Pre-Allocated [64M]
Controlled Deployment
4-60 BIOS Setup

Configuration Choice
Configuration Choices Notes
Settings

DVMT Total Gfx Mem [256M]

Cd Clock Frequency [624 MHz]
GT PM Support [Enable]
PAVP Enable [Enable]
IGD – LCD Control
BIA [Auto]
ALS Support [Enable]
IGD Flat Panel [Auto]
IGD Boot Type [Auto]
Panel Scaling [Auto]
GMCH BLC Control [PWM-Inverted]
Memory Configuration

Memory Scrambler [Enable]

IPU PCI Device Configuration

IPU Enable/Disable [Enable]

SA IPU ACPI mode [Disable]
Rear Camera [Disable]
Front Camera [Disable]
Rotation [0]
►South Cluster Configuration

► Miscellaneous Configuration

State After G3 [S0 State]

Wake On Lan [Enable]
Controlled Deployment
BIOS Setup 4-61

Security
Configuration
Configuration Choices Choice Notes
Settings

Setup Administrator Password

User Password
HDD Security Configuration
P0:32GB SATA Flash Drive Depends on
configuration
► Secure Boot
System Mode Audit
Secure Boot Not Active
Vender Keys Active
Attempt Secure Boot [Disabled]
Secure Boot Mode [Standard]
►Key Management N/A
Controlled Deployment
4-62 BIOS Setup

Boot Menu
Configuration Choices Configuration Choice Settings Notes

Boot Configuration
Setup Prompt Timeout 2
Bootup NumLock State [On]
Quiet Boot [Enabled]
Fast Boot [Disabled]
New Boot Option Policy [Default]
Boot mode select [UEFI]
FIXED BOOT ORDER Priorities
Boot Option #1 [Network:UEFI: PXE I. . .]
Boot Option #2 [Hard Disk: Windows B. . . ]
Boot Option #3 [USB Key]
Boot Option #4 [USB Hard Disk]
Boot Option #5 [USAB CD/DVD]
Boot Option #6 [USB Floppy]
Boot Option #7 [CD/DVD]
Boot Option #8 [USB Lan]
Boot Option #9 [UEFI AP:UEFI: Built. . .]
► Hard Disk Drive BBS Priorities
Boot Option #1 [Windows Boot Manager. . .]
►Network Drive BBS Priorities
Boot Option #1 [UEFI: Built-in EFI . . .]
► Hard Disk Drive BBS Priorities
Boot Option #1 [UEFI: PXE IP4 Realt. . .]
Boot Option #2 [UEFI: PXE IP6 Realt. . .]
Controlled Deployment
Chapter 5: BIOS Updating Procedure

Introduction
The BIOS is located in the Serial Peripheral Interface (SPI) chip on the processor board.
This chapter discusses procedures on how to update the terminal SPI and/or BIOS. The
update software is distributed via the NCR Website.
The BIOS update can be performed using the following methods:
• Bootable USB Memory Device
• Network - Refer to the NCR PXE Image Loader User’s Guide (B005-0000-2326) for
information about this procedure.

Prerequisites
The following are required to perform a SPI/BIOS update.
• USB Alphanumeric Keyboard
• BIOS Software. Download from the NCR website.
1. Select the corresponding options for the device/terminal.
Example: Retail Support Files (Drivers, Firmware, Operating Systems,
Platform Software (OPOS/JavaPOS), BIOS, etc.>>NCR POS and SelfServ
Terminal and Operating Systems >>NCR PX10 POS (7746-xxxx) >> BIOS.
2. Select the desired BIOS File.
• Network Image - Used with Network boot
• USB Memory Key Image - Used with USB boot device
3. Save the software to your local hard drive.
Controlled Deployment
5-64 BIOS Updating Procedure

Creating a Bootable USB Memory Drive

The downloaded file contains the files necessary to create a bootable USB Memory
Drive.
1. Insert a USB drive that is formatted as FAT (or FAT32).
2. Unzip the downloaded files.
3. Copy the files to the root directory of the USB drive.
4. Open a DOS command window.
5. Change directory to the USB Memory Drive.
6. Execute the following command:
Syslinux -fma <USB drive letter>
Example: Syslinux -fma f:
This command erases any bootable methods that may be present on the USB drive
and replaces it with the SPI/BIOS update process.
If the resulting USB memory drive is not bootable, try the following command. This
runs slower but is more effective.
Syslinux -sfma <USB drive letter>
Important: Do not run syslinux by double-clicking on it because it may affect the
boot drive of the terminal being used to create the drive.
Windows 7 Note: The above commands must be executed as administrator. Failure
to run as administrator results in an MSR write failure. To open a command shell
with administrator privileges perform the following:
Start → All Programs → Accessories → Command Prompt →
[right-click] "Run as" → Administrator
Controlled Deployment
BIOS Updating Procedure 5-65

SPI/BIOS Updating Procedures

1. Insert the USB device containing the SPI/BIOS update software into the terminal.
2. Connect a USB alphanumeric keyboard.
3. Apply power. Validate that the SPI/BIOS configuration setup has the device
containing the BIOS media as the first boot device in the Boot Menu or plan on
using the [F8] override to force the correct boot device. Select the USB device from
the list of boot devices.
4. The terminal boots and displays the SPI/BIOS Update main menu.
There are six options from the main menu to run the update program. Three run
automatically and two are interactive. Option 1, the Automatic SPI and BIOS Update
executes automatically in 10 seconds unless the up/down arrow is pressed.

Automatic Method
With the Automatic Method you may see a prompt to enter the DMI (Desktop
Management Interface), which is the terminal Class/Model/Serial information. This
happens if the program detects invalid DMI information in the current BIOS, or if
you are replacing the processor board, which has no Class/Model/Serial information
in the BIOS. DMI information is mandatory.

Interactive Method
This method permits you to input/replace the Class/Model/Serial information that is
stored in the BIOS.
Note: DMI information that is currently stored in the BIOS is displayed during
power up. Press [Tab] at the NCR Logo to remove the logo. Press [Pause] to freeze
the screen. Press [Esc] to continue.
Make a menu selection and follow the screen prompts (Option 1 is recommended).
Controlled Deployment
5-66 BIOS Updating Procedure

1 Update SPI and BIOS - No prompt for Serial/Model/Class unless invalid

(Resets ME/AMT configuration/provisioning data)
2 Update BIOS only - No prompt for Serial/Model/Class unless invalid
(Keeps ME/AMT configuration/provisioning data)

***** Forced Update of Serial/Model/Class Information *****

3 Update DMI only - Serial/Model/Class update ONLY (no BIOS/SPI Update)

(Only one boot - no need for AC Power removal)

4 Update of SPI and BIOS - Always prompts for Serial/Model/Class

(Resets ME/AMT configuration/provisioning data)

5 Update of BIOS only - Always prompts for Serial/Model/Class

(Keeps ME/AMT configuration/provisioning data)

***** For Service Personnel Only *****

6 Update SPI and BIOS - Default Serial/Model/Class. Reset ME/AMT data

Option 1 - Update SPI and BIOS - No prompt for Seri-

al/Model/Class unless invalid
1. Highlight Option 1 and press [ENTER]. (Executes automatically in 10 seconds unless
the up/down arrow is pressed.)
2. The Flash Program updates the SPI/BIOS.
3. The Manageability Engine (ME) is programmed and a message is displayed
indicating power must be removed before continuing. Press [3] to perform a 20
second AC power removal (automatically executes in 10 seconds if no keys are
pressed).
4. Remove the USB device before the system boots.
5. System is ready for operation.

Option 2 - Update BIOS only - No prompt for Serial/Model/Class

unless invalid
This option automatically updates the BIOS only.
1. Highlight Option 2 and press [ENTER].
2. The Flash Program updates the BIOS and automatically reboots the terminal.
Controlled Deployment
BIOS Updating Procedure 5-67

Option 3 - Update DMI only - Serial/Model/Class update ONLY

(no BIOS or SPI Update)
This option lets you enter the DMI information only. The SPI and BIOS are not updated.
1. Highlight Option 3 and press [ENTER].
2. At the prompt press [ENTER] to enter the Class/Model/Serial Number information
(DMI). Follow the onscreen format instructions.
Example: 7702-5000-8801[ENTER]
54-19378230[ENTER]
3. Press [1] to confirm the data and to continue.
4. Remove the USB device before the system boots.
5. System is ready for operation.

Option 4 - Update of SPI and BIOS - Always prompts for Seri-

al/Model/Class
This option is similar to Option 1 above except you are prompted for Class/Model/Serial
information at the beginning of the program. You also have to select which type of
update to run, BIOS or SPI.
1. Highlight Option 4 and press [ENTER].
2. At the prompt press [ENTER] to enter the Class/Model/Serial Number information
(DMI). Follow the on-screen format instructions.
Example: 7702-5000-8801[ENTER]
54-19378230[ENTER]
3. Press 1 to confirm the data and to continue.
4. The Flash Program updates the SPI/BIOS and the Manageability Engine (ME) is
programmed.
5. A message is displayed indicating power must be removed before continuing. Press
[3] to perform a 20 second AC power removal (automatically executes in 2 minutes if
no keys are pressed).
6. Remove the USB device before the system boots.
Controlled Deployment
5-68 BIOS Updating Procedure

Option 5 - Update of BIOS only - Always prompts for Seri-

al/Model/Class
This option prompts for Class/Model/Serial information at the beginning of the program
and then updates the BIOS only.
1. Highlight Option 5 and press [ENTER].
2. At the prompt press [ENTER] to enter the Class/Model/Serial Number information
(DMI). Follow the onscreen format instructions.
Example: 7702-5000-8801[ENTER]
54-19378230[ENTER]
3. Press [1] to confirm the data and to continue.
4. The Flash Program updates the SPI/BIOS and automatically reboots the terminal.

Option 6 - Update SPI and BIOS - Default Serial/Model/Class

information
This option is for Service Personnel only. It updates the SPI and BIOS but leaves the
Class/Model/Serial fields empty (erased). The DMI information is then entered when the
board is installed in a terminal.
1. Highlight Option 6 and press [ENTER].
2. The SPI and BIOS are updated and the system reboots (2 times).
3. Remove the USB device before the system boots.
4. System is ready for operation.
Controlled Deployment
Chapter 6: Terminal Imaging

Initial Terminal Imaging

Factory default HDD/SSD images for the NCR PX10 POS (7746) are distributed on
bootable auto-imaging USB Flash Drive media. The following procedures describe how
to apply/restore an image on the terminal.
Warning: Using this procedure will replace any previously stored OS images
created using the Disk Image Backup and Recovery Tool.

Note: A USB Alphanumeric Keyboard is required to perform this operation.

Imaging Procedure
1. Connect the USB flash drive to the target terminal that you wish to image.
2. Connect a USB alphanumeric keyboard to the terminal.
3. Power on the terminal and boot from the USB Flash Drive. This can be done by
selecting F8 during the boot and choosing the USB option (NCR), or by entering
BIOS Setup and changing the boot order.
4. The system boots in the Windows PE OS environment. Select Y on the keyboard at
the confirmation prompt to re-image the terminal.
5. When the imaging process is complete, enter Exit on the keyboard to reboot the
system.
6. After the reboot, remove the USB Flash Drive and disconnect the keyboard.
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Controlled Deployment
Appendix A: Product IDs

PX10 POS (7746)

Model Description

7746-1410-8801 Lead Unit - 10.1" PCAP, Dual Core 4GB RAM, Configurable
7746-1810-8801 Lead Unit - 10.1" PCAP, Dual Core 8GB RAM, Configurable
7746-F015 10.1" PCAP Touch
7746-F017 10.1" PCAP Touch, Head, Mount Ready, Portrait (No Logo)
7746-F101 USA Power Cord
7746-F102 EU Power Cord
7746-F103 UK Power Cord
7746-F104 Australia Power Cord
7746-F105 China Power Cord
7746-F106 India Power Cord
7746-F110 10/100/1000 Ethernet Cable
7746-F120 Power Supply, 12VDC, 40W, DOE VI, Barrel Connector
7746-F122 24V Power Supply and I/O Expansion Box, 24V + Dual 12V + RJ45
7746-F140 No MSR, Right Side Blank
7746-F141 NCR Encrypted MSR
7746-F144 Monetra Encrypted MSR
7746-F150 Port C Blank
7746-F152 2D Scanner, Front Mount
7746-F170 7746 Stand
7746-F171 7746 Stand, Orderman Logo
7746-F172 7746 Stand with Battery
7746-F173 7746 Stand with Battery, Orderman Logo
7746-F200 Motherboard N3350, 2.4GHz Dual-Core, 4GB RAM
Controlled Deployment
A-72 Product IDs

Model Description

7746-F201 Motherboard N3350, 2.4GHz Dual-Core, 8GB RAM

7746-F240 32GB M.2 SSD
7746-F241 64GB M.2 SSD
7746-F242 128GB M.2 SSD
7746-F451 2D Scanner, Back Mount
7746-F452 XL7 7" PCAP Touch Display, Integrated
7746-F454 No Stand, I/O Blocker Plate
7746-F455 XL7 7" Non–Touch Display, Integrated
7746-F500 M.2 Wireless
7746-K001 Magnet Mount Kit