R

Ravi Kant Pal

Re
Email: ravi.k.pal@gmail.com
LinkedIn – LinkedIn Profile
Cell:+91-9205182790

About Me
Versatile IT Leader with over 19+ years of in-depth experience in IT Strategy,
Competency Building on Salesforce CRM and Java/J2EE skills, cross-functional
stakeholder management, Enterprise solution designs and delivery
management for Healthcare, Energy & Utility, Manufacturing , Ecommerce and
Cloud Security domain in offshore/onshore IT units of geographically dispersed
global organisations across India, UK, Europe, and USA.

Recognised leader, applying high-impact technical solutions to major business

objectives with capabilities that transcend IT business operations boundaries.
Adept at working with management to prioritise activities and achieve defined
target/goals.

Salesforce AMS Practice Head Relevant Experience

-SALESFORCE CENTER HEAD
SALEFORCE COMMERCE CLOUD PRACTICE HEAD
o 19+ years of expertise in end-to-end project ownership and executing
1. ROLES/ SKILLS: projects right from inception till implementation and production support
and ensuring deliverables within assigned time, quality & cost parameters,
• Practice Salesforce Managed Service currently functioning as Location lead salesforce practice Delhi NCR and
• Delhi NCR Salesforce DC Head
• Commerce Cloud Practice Head
Practice Lead commerce Cloud.
• Competency & Practice Building o Worked as Center of excellence Lead with one of leading Car
• Delivery Assurance manufacturing company.
• Program Management o Leading business workshops and working with clients and various
• Stake Holder Management stakeholders to elicit and document detailed business requirements,
• Pre-Sales
technical/functional specifications, developing process flows.
• Cross Functional Team Coordination
o Proficient in interacting and maintaining relationship with customers &
2. INDUSTRY | DOMAIN EXPERIENCE stakeholders, understanding & translating business requirements.
o Extensive implementation experience and domain knowledge in multiple
• IT Services CRM subject areas like Lead Management, Account & Contact Management,
• Energy & Utility Activity management, Opportunity and Pipeline management, Partner
• Automobile
Relationship Management, Case Management, Campaign management,
• Manufacturing
• Healthcare & Education FSL, and education cloud
o Collaborate with the Client Services teams to cross-sell and expand the
3. Global Experience (Onsite): footprint within existing clients.
• United Kingdom for 5+ years o Practice Head Salesforce AMS services and commerce Cloud.
• United States
o Responsible for salesforce AMS projects globally in Wipro/Appirio.
4. CERTIFICATIONS o Solution Advisor and reviewer for Presales deals
• Google Certified Project Manager o Managing first of a kind product “Medicare E-enrollment” for Salesforce
Salesforce. Certified Application Architect practice.
• Salesforce Certified Application Lifecycle o E-enrollment is built to provide mobility to our existing HLS product
Designer “Medicare 360”.
• Salesforce.com Certified Data Architecture
o Responsible for managing multiple stakeholders within healthcare domain.
and Management Designer
• Salesforce.com Certified Sharing and Visibility o Lead assigned pre-sales team to develop winning proposals and solutions by
Designer providing clear direction and understanding of the business
• salesforce certified identity and access need/expectation.
• management designer
• Salesforce.com Certified Service Cloud
• Consultant.
Relevant Work Experience
• Salesforce.com Certified Developer Dec 2009 – Till Date Wipro Ltd.
• Salesforce App builder Certified Developer Salesforce AMS/Flex Practice and
• Salesforce.com Certified Administrator commerce Practice Lead/Location Head
• Salesforce.com Certified Platform Developer Delhi NCR
• Salesforce Associate certified. March2007 – Nov 2009 Fujitsu Consulting, India
• Salesforce AI Associate Oct 2006 – March 2007 Infogain, India
• ITIL V3 Professional Foundation Certified
Product Developer
Personal - Individual Use DEC 2004 – Oct 2006 iBuilt Technologies (Thaper Groups &
company), India
Ravi Kant Pal
r

5. EDUCATION
At Wipro/Appirio:
• Bachelor of Science
▪ Managing Salesforce AMS/Flex Practice Globally .
• Diploma in IT
• Advance Diploma in IT ▪ Leading Salesforce Delhi NCR development centers
▪ Acting as lead solution advisor for pre-sales deals.
▪ Managing commerce Cloud portfolio in Wipro/Appirio.
6. TECHNICAL SKILLS ▪ Conducting architectural review for enterprise customers.
▪ Conducting business requirement & prototyping workshops with
• Salesforce Sales/ Service/ commerce Cloud, Business users to support tailoring of Salesforce.com applications.
Education Cloud, Communities, Field ▪ Acted as SPOC (Single Point of Contact) projects & keep maintain the
Lightning service, APEX, VF, Force.com, timeline for all deliverables.
Data.com, Java, J2EE, Oracle, SQL, REST API
▪ Meet published SLAs for incidents and problems along with team as
• MS Project, JIRA, Smart Sheet
needed.
• Java /J2EE
▪ Build and maintain effective working relationship with key technology
team members.
7. LANGUAGES ▪ Manage the transition projects from various customers.
• English
▪ Plans, implements, and tests trigger-based nurturing programs in
• Hindi: Mother Tongue
Salesforce Marketing Cloud
▪ Manage scope, develop timelines, coordinate resources, oversee the
PERSONAL INFORMATION delivery of client objectives and responsible for overall team and client
satisfaction.
Gender : Male
▪ Support and contribute to RFP responses and other sales related
Marital Status: Married activities.
▪ Assist with the scoping and planning of Salesforce.com and CRM related
Nationality: Indian projects.
▪ Define and manage business rules, lead scoring, segmentation,
Passport
Valid Business US Visa workflows, profile, and reporting.
Valid Work Visa United Kingdom ▪ Prepare the Weekly / Monthly report. Identify and monitor the team
members Performance.

At Wipro Ltd:
• Client American Honda
• Role Solution advisor & Delivery Assurance
• Tools Salesforce Commerce Cloud (B2B), Force.com.
• Description Delivered a One Honda customer-centric marketplace
by digitizing experiences across all portfolios,
▪ providing customers a consistent, seamless interaction that increases
the customer base and brand loyalty,
▪ maximizing revenue for Honda, dealers, and partners.

▪ Client: Fiat Chrysler Automobiles

▪ ROLE: COE Lead
▪ Tools : SOFTWARE: SALESFORCE.COM, FORCE.COM
▪ Description. Fiat Chrysler Automobiles (FCA) designs, engineers,
manufactures and sells vehicles and related parts services and production
systems worldwide. The Group operates over 100 manufacturing facilities
and over 40 R&D centers; and it sells through dealers and distributors in
more than 130 countries. A COE is an essential component of any
Salesforce governance strategy because it creates a centralized.

Personal - Individual Use

Ravi Kant Pal

At Wipro:
• Client: Kohler UK
▪ ROLE: Solution advisor and Delivery Assurance Manager
▪ Tools : SALESFORCE.COM, FORCE.COM
▪ Description : Kohler Mira provides shower, bathroom, kitchens and
commercial washroom solutions across the global.
▪ At part of its global digital transformation Kohler-Mira UK has engaged with Appirio
to transform its service center and field service function from the use manual and
disjoined business processes driven by an email and Excel to one the unifies the
customer and worker experience via Service Cloud, Field Service Lightning and
Community Cloud. In addition, Appirio will configure MuleSoft to manage
integrations between Salesforce and other Kohler Mira systems such as SAP
and atg Commerce Web Portal.

At Wipro:
▪ Client: Micro Focus, UK
▪ ROLE: Technical Architect
▪ Tools : SALESFORCE.COM, FORCE.COM

▪ Description. Micro Focus is moving to a new and refreshed IT landscape

which combines the best features of Stack A and Stack B into a Stack C Architecture.
This architecture will need to support the following business and technology goals:
▪ Integrate both HPS and MFI into a standard global operating model.
▪ Develop a global operating model based on streamlined and integrated end-to-end
business processes, systems and tools.
▪ Achieve a flexible and scalable architecture that can adapt and grow with changes in
business model and business requirements.
▪ Leverage new technologies for continuous improvement, cost reductions, and
‘disruptive’ value creation.
▪ Support and accelerate post-merger integration process for future integration.
▪ Deliver cost efficient execution, and significant reduction in future IT maintenance
cost.
▪ Improve business outcomes (Sales-face time with customer, opportunity conversion
ratio and renewal rates, for example)
• Implement SaaS applications with maximum usage of “out of the box” features,
processes and capabilities and minimum customizations.
• Simplify the integration architecture such that out of the box and native connectors
will be the primary principle for the application integration.

At Wipro:
• ISV App: e-Enroll- Medicare 360
• ROLE: Technical Architect and Delivery assurance
• Tools SALESFORCE.COM, FORCE.COM
• Description: The e-Enroll for Medicare 360 is portable mobile/web
application for on-field agents to enroll Medicare beneficiaries.
• The Combined Solution(s) will include the following features and functionality:
• SFDC driven electronic enrollment using web browser for FMO agents..
• Option to upload documents including scope of appointment.
• Enable e-signature as part of application submission.\
• Standard reporting with count of application in submitted, in progress and time
taken to complete application.

Personal - Individual Use

Ravi Kant Pal

At Wipro:
• Title: Customer Take-On (CTO)
• Client: nPower, United Kingdom
• ROLE: Technical Architect
• Tools SALESFORCE.COM, FORCE.COM
• Description: Phase 1 was the first part of the implementation of the Sales and Campaign
Management. Project. Sales Campaign Management provides enhancements to
support the Customer Take On team in the validation and control of contracts coming
from multiple sources including PRM (Broker Portal), Tele-sales and other Electronic
formats before loading to Siebel/GMS. The Customer Take On Team validates the
customer contracts captured through the various sources. The contract Data is
validated before moving the contracts to the Siebel/ GMS systems
At Wipro:
• Title: Automation of Sales ISoS
• Client: ISoS
• ROLE: Architect
• Tools SALESFORCE.COM, FORCE.COM

• Description: International SOS (www.internationalsos.com) is the world’s leading

international healthcare, medical and security assistance, and concierge services
company. Operating in over 70 countries, International SOS provides integrated
medical, clinical, security, and customer care solutions to organizations with
international operations. The new application will be focused on Sales Process and
will provide International SOS significant business benefits and value creation
opportunities.
At Wipro:
• Title: OPPORTUNITY MANAGEMENT (VODAFONE UK)
• Client: VODAFONE UK
• ROLE: TECHNICAL LEAD
• Tools SALESFORCE.COM, FORCE.COM
• Description: Vodafone is a global telecommunications company
headquartered in London, United Kingdom. It is the world's largest mobile
telecommunications company measured by revenues and the world's second-largest
measured by subscribers . It operates networks in over 30 countries .Vodafone wants
to implement Salesforce CRM to manage its Account, contact, Contract, opportunity
and Products.
At Wipro:
• Title: HONEYWELL UOP
• Client: HONEYWELL
• ROLE: TECHNICAL LEAD
• Tools: SALESFORCE.COM, FORCE.COM
• Description. Honeywell intends to implement Salesforce.com for their UOP team in
order to ensure better control and tracking of the processes.
• Title: American Bureau of shipping
• Client: ABS
• ROLE: TECHNICAL LEAD
• Tools: SALESFORCE.COM, FORCE.COM
• Description ABS Group is group of has diversified business across the
globe. They into training, Safety, Oil and gas etc. ABS intended to implement CRM
solution in order to close new deals, better Account Management, Opportunity
Management, Contact Management Visit Report Management and data analisys.

Personal - Individual Use

 At Wipro
• Title: CTBSFDCAUTOMATION
• Client: McGraw-Hill
• ROLE: TECHNICAL LEAD
• Tools: SALESFORCE.COM, FORCE.COM
• Description Implementation of Salesforce customer portal for CTB End users including
12 other module like Account management , contact Management, Opportunity
Management, Case Management, Contract Management, Event Management, Score
management ,Order Management, Pre- sales Management, Solution Management,
Campaign Management and Checklist Management.
.
At Wipro
• Title: Amicorp Automation
• Client: Amicorp
• ROLE: Sr Developer
• Tools: SALESFORCE.COM, FORCE.COM
• Description Amicorp provide specifically tailored services involving
corporate and trust management services, fund administration services, private wealth
and estate planning, corporate, asset and project finance structuring and Business
Process Outsourcing services. They intend to implement a Customer Relationship
Management (CRM) solution to improve efficiency of its operations that involve, Lead
Management, Opportunity Management, Account and Contact Management, Travel
Management, Competitor Management and Product Management.
At Wipro
• Title: Bajaj Finance
• Client: Bajaj
• ROLE: Sr Developer
• Tools: SALESFORCE.COM, FORCE.COM
• Description: The Bajaj Finance Ltd intends to implement Salesforce.com in
order to ensure better visibility and tracking of the Accounts and Opportunities.
Automation of Personal and Small Business Loans (PSBL) for Bajaj Finance has 6 modules
namely Account management, Contact management, Opportunity Management,
Document Management, Product Management, Territory Management and Forecasting.
At Fujitsu
• Title: Moody’s Analytics
• Client: Moody’s Analytics
• ROLE: TECHNICAL LEAD
• Tools: SALESFORCE.COM, FORCE.COM, CTI INTEGRATION TOOLKIT,
AVAYA ADOPTER COMPANY: FUJITSU CONSULTING INDIA
• Description. Moody’s Analytics intends on utilizing Salesforce.com as the
primary Customer Relationship Management (CRM) system in order to minimize the
number of internal systems that are used to maximize efficiency. There are 10 modules
in Moody’s Analytics, Account Management, Contact Management, Territory Mgmt
(basic), Activity Management, Opportunity Mgmt, Quote and Automated Pricing,
Proposal Generation, Sales Order Capture, Outlook Synchronization, SFA Reports and
Dashboards. Account records are used to record business relationships at the company
level and may include prospects, former clients and active clients. Moody’s requirement
for territory management is light. CTI Integration with Salesforce :- Moody is using
Avaya “Contact Center Express (CCE)” a multipurpose customer service solution, Owned
by Avaya team. The Simply-CTI will be the communication channel between SFDC and
Contact center Express (CCE).

Personal - Individual Use

 At Fujitsu
• Title: Docmall Automation
• Client: Rico
• ROLE: Sr Developer
• Tools: SALESFORCE.COM, FORCE.COM, Webservice INTEGRATION .
• Description. Implementation of Salesforce crm for managing digital documents
as per access restriction within the Salesforce and DocMall.
At Fujitsu
• Title: Isales
• Client: Isales
• ROLE: Sr Developer
• Description. Conduct a configuration review of the current state of the 2 orgs
to identify areas of common objects, workflow. Identify the gaps of the consolidation of the
orgs into one common org. Outline the recommendations for addressing the gaps when
consolidating and To-Be Design for the consolidated org. Data de-duplication, cleansing,
and transformation rules. The intent is to conduct a configuration review of the SaaS
application instance and identifying areas for alignment and update required within the
iSales salesforce.com application.
At Infogain :
• Clients: Adx(www.Adx.com)
• Tools & Technologies: JAVA/J2EE,Servlet, JSP, Struts, Oracle DB, HTML, CSS, Litmus,
JIRA and MS PowerPoint
• Role:
• Description : Responsible for Implementing Java/J2EE project considering all the phases of
project life cycle. This included gathering information as well as making high level and low
level documentation by interacting with the client. Also involved in making estimates and
project planning.
At iBulit
• Title: Automation of SIRD
• Client: SIRD
• ROLE: Sr Developer
• Tools: RATIONAL ROSE, MS VISIO
• Description: SIRD provides the capability to address the task of effectively
managing the different activity of SIRD, the project is divided into two phase the, first
phase covers the automation of the institute and second phase will be the ERP type
solution.
At iBulit
• Title: Automation of Indian defense
• Client: Indian Defense
• ROLE: Developer
• Tools JAVA/J2EE , STRUTS, ORACLE 9I
• Description: Automation Indian Defense (Engineering In chief) takes care of
administration, store, equipment, activities, transfer posting, cord, recruitment, finance,
relief, contact, planning award, and day-to-day activity for all three commands Air Force,
Navy, and Army

Personal - Individual Use