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Florist Templates

The document contains various email templates and contact information for handling customer service issues related to flower orders, including refunds, re-deliveries, and cancellations. It specifies different scenarios for customer claims and the appropriate actions to take, such as flagging for floor transfer. Additionally, it provides specific email addresses for sales tax, special accounts, florist support, and issue resolution.

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Abhimanyu Upmanyu
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25 views2 pages

Florist Templates

The document contains various email templates and contact information for handling customer service issues related to flower orders, including refunds, re-deliveries, and cancellations. It specifies different scenarios for customer claims and the appropriate actions to take, such as flagging for floor transfer. Additionally, it provides specific email addresses for sales tax, special accounts, florist support, and issue resolution.

Uploaded by

Abhimanyu Upmanyu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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NOTES

* Sales tax bcc- SATaxExempt@fromyouflowers.com

* SA TL / SA FUL / SA DETA - specialaccounts@fromyouflowers.com

* Florist support email: floristsupport@fromyouflowers.com

*Issue Resolution emails:


From You Flowers: FYF-Issue-Resolution@fromyouflowers.com
Send Flowers: SF-Issue-Resolution@sendflowers.com

* hcarver@fromyouflowers.com whenever cm ask you for W9 then


provide this email or if you receive an email then forward it to this email
address

* Hello! Our customer claims that the (item) was not received and we have
refunded the (item) amount. Here is the new price change, thanks.

* Hello! Our customer contacted us requesting to get the order deliver


before 4:30 pm as the recipient will not be available after. Thank you.

Recoup from the florist (refund)(Taking back the money from florist)
(FLAG TO FLOOR TRANSFER)

Hello, our customer contacted us claiming the arrangement was (add


problem). Due to this we refunded $(amount). Please let us know if you are
willing to assist with a price change? Thank you!

Due to aforementioned issues our customer was not satisfied with the
refund so we refunded the customer Additional $12. Please advise if you
are willing to assist with the price change. Thank you!

Offering Re delivery - (ONLY EMAILS)


Hello, our customer contacted us claiming the arrangement was (insert
problem) and we are waiting to hear from our customer regarding how they
would like to proceed. Thank you!

Offering Re delivery - (CHAT/CALL) (FLAG TO FLOOR


TRANSFER)

Hello, our customer contacted us claiming the arrangement was (insert


problem) and our customer has requested for a re delivery. Please let us
know if you are willing to assist with a re delivery. Thank you!

Customer accepted re delivery - (ONLY EMAILS) (FLAG TO


FLOOR TRANSFER)

Hello, due to aforementioned issues our customer has requested for a re


delivery. Please let us know if you are willing to assist with a re delivery.
Thank you!

Cancellation (Delivery issue CAN, Quality/quantity issue CAN)


(FLAG TO FLOOR TRANSFER)

Hello, our customer contacted us claiming the arrangement was (insert


problem). Due to this the customer has canceled the order with us. Please
let us know if you are willing to assist with the cancellation. Thank you!

Cancellation (No Fault Cancellation) (FLAG TO FLOOR


TRANSFER)

Hello, our customer contacted us informing that they do not wish to


proceed with the order. Due to this the customer has canceled the order
with us. Please let us know if you are willing to assist with the cancellation.
Thank you!

_________________________________________________________

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