COMMUNICATION SKILLS (EMPLOYABILITY SKILLS)

Multiple Choice Questions

1. Which of the following is not an element of communication within the communication
process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) Time

2. You need to apply leave at work? Which method of communication will you use?
(a) e-mail
(b) Poster
(c) Newsletter
(d) Blog

3. By which action can senders send their messages?

(a) Gestures
(b) Speaking
(c) Reading
(d) Writing

4. Which of the following is an example of oral communication?

(a) Newspapers
(b) Letters
(c) Phone call
(d) e-mai

5. What are the types of words we should use for verbal communication?
(a) Acronyms
(b) Simple
(c) Technical
(d) Jargons
6. Why do we use e-mails?
(a) To communicate with many people at the same time.
(b) To share documents and files.
(c) To talk to each other in real-time.
(d) To keep a record of communication.

7. Which of these is a positive (good) facial expression?

(a) Frowning while concentrating
(b) Maintaining eye contact
(c) Smiling continuously
(d) Rolling up your eyes

8. What does an upright (straight) body posture convey or show?

(a) Pride
(b) Professionalism
(c) Confidence
(d) Humility

9. Which of these is NOT an appropriate non-verbal communication at work?

(a) Keeping hands in pockets while talking
(b) Talking at moderate speed
(c) Sitting straight
(d) Tilting head a bit to listen

10. Which of the following statement is true about communication?

(a) 50 % of our communication is non-verbal
(b) 20 % communication is done using body movements, face, arms, etc.
(c) 5 % communication is done using voice, tone, pauses, etc.
(d) 7 % communication is done using words

11. Which of these are examples of positive feedback?

(a) Excellent, your work has improved.
(b) I noticed your dedication towards the project.
(c) You are always doing it the wrong way.
(d) All of the above
12. Which of these are examples of negative feedback?
(a) I hate to tell you this but your drawing skills are poor.
(b) You can surely improve your drawing.
(c) This is a good drawing but you can do better.
(d) None of the above

13. Which of the following are effective components of a good feedback?

(a) Detailed and time consuming
(b) Direct and honest
(c) Specific
(d) Opinion-based

14. Which of these is not a common communication barrier?

(a) Linguistic barrier
(b) Interpersonal barrier
(c) Financial barrier
(d) Organisational barrier

15.Which of these are ways to overcome communication barriers?

(a) Respecting each other’s differences
(b) Using a translator
(c) Not communicating at all
(d) Using your own language for comfort

16. In which of the following, the underlined word is an adjective?

(a) Radha has a red dress.
(b) I can speak French.
(c) The Girl on the Train is a best-seller.
(d) Abdul can swim fast.

17. Which of these sentences is capitalised correctly?

(a) Ravi and i are going to the movies.
(b) Salim is visiting India in july.
(c) The Tiger is a strong animal.
(d) She is arriving on Monday.
18. Which of these sentences are punctuated correctly?
(a) When is the party.
(b) I had bread omelette and a Banana for breakfast.
(c) I am so excited about my first foreign trip!
(d) This is Abdul’s notebook.

19.In which of these sentences can you find an adverb?

(a) Divya drinks milk every day.
(b) Sanjay gifted me a new pen.
(c) I opened the door lock.
(d) Sita is 5 -feet tall.

Communication Skills Subjective Questions

Q1. List the different types of verbal communication. Include examples for each verbal
communication type.
Answer:
(i) Interpersonal Communication: Direct communication between individuals who are physically
present in the same location.
Example: Conversations between friends at a coffee shop.
(ii) Written Communication: Communication involves writing words. It can be letters, circulars,
reports, manuals, SMS etc.
(iii) Small Group Communication: This communication takes place when there are more than
two people involved. Example: Press conferences, board meetings, team meetings

(iv)Public Communication This communication takes place when one individual addresses a
large gathering. Example Election campaigns, Public speeches by dignitaries

Q2. Write down the common communication barriers you may come across when you move to
a new city or country.
Answer:

1. Linguistic Barriers: If the primary language spoken in the new city or country is different
from your native language, you may encounter difficulties in understanding and
expressing yourself effectively.
 2. Cultural Barriers: Differences in cultural norms, customs, gestures, and communication
styles can lead to misunderstandings and misinterpretations during interactions with
locals.

3. Physical Barriers: It is the environmental and natural condition that acts as a barrier ,not
being able to understand gestures, postures and general body language for example text
messages are less effective than face to face communication.

4. Interpersonal Barrier: When the sender’s message is received differently from how it
was intended. Lack of will to communicate, personal differences can create interpersonal
barrier to communication.

Q3. Name the four main categories of communication styles.

Answer:
Verbal, Non-Verbal, Written and Visual

Q4. Define verbal communication.

Answer:
Verbal communication means communication through spoken and written words. It
implies use of words which make up a language.

Q5.What do you understand by feedback?

Answer:
It is the receiver’s response to the message, which enables the sender to evaluate the
effectiveness of the message sent.

Communication Skills Class 10 Short Answer Type Questions

Question 1.
Describe the term descriptive feedback.
Answer:
Descriptive feedback can be written, oral or may even be the response of students to a question
while they are working. It is relevant to the task students are performing, and allows them to re-
focus and improve their mastery of the subject. This form of feedback is most suited to teacher-
student interactions when the students are attending a course taught by the teachers.

Question 2.
Which measures must be adopted to overcome the factors causing communication barriers?
Answer:
Some measures must be adopted to overcome the factors causing communication barriers and
these include:

1. Use simple language

2. Do not form assumptions on culture, religion or geography

3. Try to communicate with person as much as possible

4. Use visual

5. Take help of a translator to overcome differences in language

6. Be respectful of other’s opinions

Question 3.
Explain the principle of conciseness and correctness in detail.(2 C’s of effective communication)
Answer:
Conciseness It means communicating what you want to convey in the least possible words so
that there are no unnecessary bits of information in it. A concise communication is both time-
saving as well as cost-saving. It highlights the main message, thus making it more appealing and
comprehensible to the audience.
Correctness It implies that there are no grammatical, spelling or punctuation errors in the
communication being sent. The message should also be sent at the correct time. A correct
message has a greater impact on the receiver if the facts and figures mentioned in the
communication are also accurate and true.

Question 4.
What are the various methods of communication?
Describe them in one sentence each with examples.
Answer:
The various methods of communication are:

• Verbal This is communication through spoken and written words such as making sounds,
using language and changing tone of voice etc.

• Non-verbal It consists various non-verbal cues such as physical movements, gestures,

colours, signs, symbols, body language etc., to express feelings, attitudes or information.

• Visual It conveys ideas and information in forms that can be seen, such as facial
expressions, personal appearance, gesture, posture, printed picture, sign, signal, symbol,
map, poster etc.
Question 5.
In a communication cycle, explain the term ‘medium’. What problems may the medium create
and how?
Answer:
In a communication cycle, the term ‘medium’ means the channel through which the message is
sent.
Some messages are more effective if sent through the medium of being in written form, others
may be more effective if given verbally on the telephone, while some others may be more
effective if sent via the electronic media such as e-mail. The medium may create a problem such
as noise, which may interfere with the communication.
The noise introduced may cause misunderstanding of the message or even disrupt the message
completely so that it is not even received.

Question 6
Explain the 7C’s of effective communication.
Answer: Clear Be clear about what you want to say

Concise Use simple words (say only what is needed)

Concrete Use exact words and facts

Correct Use correct spelling and Grammar

Coherent Words should make sense and relate to the main topic

Complete Include all the needed information

Courteous Be respectful, friendly and honest