PARUL KUMARI
Customer Success Executive (HR)
Bangalore, India | kparulofficial@gmail.com | +91-9838741054 | LinkedIn
PROFESSIONAL SUMMARY
7 Years of HR Expertise || HR Operations || Customer Success
Detail-oriented and client-focused professional with 7 years of experience in systems onboarding, data
administration, and user support—now transitioning into the SaaS-based transport and logistics
technology domain. Demonstrated ability to guide users through digital tools, manage platform
configurations, and ensure adoption success. Equipped with certifications in Oracle Cloud, Payroll
Systems, and Prompt Engineering. Seeking to apply my skills in remote, high-impact onboarding and
customer success.
SKILLSET
➢ HR Expertise: Recruitment & Staffing || Employee Relations || Training and Development ||
Performance Management || Onboarding & Offboarding || Employee Engagement
➢ Technical Skills: Payroll Management || Compliance & Auditing || Data Analytics || HRIS
Administration
➢ Leadership: Communication || Attention-to-Detail || Problem-Solving || Time Management ||
Confidentiality || Adaptability
➢ Miscellaneous: Project Management || Vendor Management || Conflict Resolution || Strategic
Planning
➢ Customer Success: SaaS Onboarding & User Support || Client Relationship Management || System
Configuration & Troubleshooting || Training (Remote/Virtual) || Workflow Automation & Reporting
(Excel) || Agile Communication & Collaboration || Remote Team Engagement
PROFESSIONAL EXPERIENCE
Wonder Point Creative Solutions Pvt. Ltd. | Lucknow, India Sep, 2021 – Present
Senior Executive - HR Operations and Customer Success
➢ Managed employee records, ensuring data accuracy, confidentiality, and timely updates of the
HRIS system.
➢ Oversee recruitment processes, conduct new hire orientations, and ensure completion and filing
of all onboarding documentation.
➢ Managed end-to-end full-cycle recruitment for technical roles, including job posting, sourcing,
interviewing, and offer negotiations..
➢ Led end-user onboarding and remote training for HR and payroll platforms used by 100+
employees.
➢ Configured accounts, supported process automation, and documented workflows to improve
adoption.
➢ Delivered customer-like support by addressing technical queries, ensuring a 90% satisfaction
score.
➢ Created usage and audit reports in Excel and shared improvement suggestions with senior
stakeholders.
➢ Liaised with vendors for technical issues, similar to a client success environment in SaaS settings.
HR Executive - Customer Service Support & Digital Operations May, 2017 –
Sep, 2021
➢ Supported the HR department in various administrative tasks, including maintaining employee
records, preparing reports, and coordinating HR projects
➢ Assisted in payroll processing, ensuring timely and accurate payment of wages and salaries.
➢ Managed employee leave requests and tracked attendance records
➢ Coordinated employee training and development programs, ensuring compliance with training
requirements.
➢ Supported digital transformation through systematic onboarding, record management, and
compliance tracking.
➢ Ensured timely payroll processing using structured digital workflows; coordinated
cross-department tasks.
➢ Conducted exit/entry process training and maintained user data across systems (HRIS, Excel).
➢ Provided internal "customer support" to 200+ employees across departments—resolving issues
and guiding system usage.
EDUCATION
Veer Bahadur Singh Purvanchal University Jaunpur, India
M.B.A in Human Resource Development 2013 – 2015
PROFESSIONAL ACHIEVEMENTS
➢ Streamlined Payroll Processes: Enhanced payroll systems, reducing errors by 15% and ensuring
timely payment of salaries.
➢ Improved Onboarding Efficiency: Optimized the onboarding process, reducing
time-to-productivity for new hires by 25%.
➢ Managed Customer Relations: Resolved complex customer relations issues, fostering a positive
relationship.
➢ Enhanced Recruitment Efforts: Reduced time-to-hire by 20% through efficient coordination of
recruitment processes.
➢ Enhanced HR Data Management: Improved accuracy and confidentiality of employee records,
contributing to better decision-making.
CERTIFICATIONS AND TRAININGS
➢ Oracle Guided Learning Content Developer Certified
➢ Oracle Guided Learning Project Management Certification
➢ Certification in HR Analytics
➢ Oracle Global Payroll Explorer
➢ Oracle Cloud Essentials Explorer
➢ Oracle Cloud Applications Overview Explorer
➢ Training on Prompt Engineering for Artificial Intelligence
➢ Certified DOEACC 'O' Level
