CHALIMBANA UNIVERSITY
IN
ASSOCIATION
WITH
ZAMBIA AIR SERVICES TRAINING INSTITUTE
DIPLOMA IN INFORMATION AND COMMUNICATION TECHNOLOGY
LEVEL II YEAR II
FINAL INTEGRATED SUMMATIVE EXAMINATIONS
27TH FEBRUARY 2024
MANAGEMENT INFORMATION SYSTEMS - COMP 2101
DURATION: THREE (3) HOURS MARKS: 100
PASS MARK: 50
INSTRUCTIONS TO CANDITATES
1. The duration for this paper is THREE (3) hours
2. There are TWO (2) SECTIONS in this paper. SECTION A and SECTION B
3. Answer ALL questions in SECTION A. Each question carries ONE (1) mark
4. There are EIGHT (8) questions in SECTION B. Answer FOUR (4) questions in
SECTION B. Each question carries TWENTY (20) marks
5. Programmable calculators and cell phones are NOT allowed
6. This question paper, contains are FOUR (4) printed pages
DO NOT TURN THIS PAPER UNTIL YOU ARE TOLD TO DO SO
SECTION A
ANSWER ALL QUESTIONS [20 MARKS]
1. Which of the following best defines management?
a) Control of employees
b) Planning, organizing, directing, and controlling of organizational resources
c) Achievement of company objectives
d) Execution of business plans
2. Which of these is not an element of management?
a) Planning
b) Organizing
c) Commanding
d) Engineering
3. Top-level managers primarily focus on …………….
a) tactical objectives.
b) operational planning.
c) strategic decision-making.
d) direct supervision of staff.
4. Which is the correct definition of data?
a) Processed facts and figures
b) Raw facts and figures
c) Useful information
d) Analyzed record
5. Information is ………
a) unprocessed facts and figures.
b) data processed into a meaningful form.
c) analysis of records.
d) raw records.
6. What is the primary difference between data and information?
a) Data is useful, information is not
b) Information is useful, data is not
c) Data is always numeric, information is not
d) Information is always numeric, data is not
Page 1 of 5
7. The purpose of an interview as a data collection technique is………...
a) to collect data about past events.
b) to collect data about individual's perceptions and experiences.
c) to collect data about future events.
d) to collect data from a large number of people at once.
8. What is the primary use of information in a business organization?
a) Making decisions
b) Increasing data volume
c) Satisfying curiosity
d) Preventing communication
9. Characteristic-based classification of information involves categories based on…….
a) the medium in which the information is presented.
b) the nature of the information.
c) the purpose for which the information is used.
d) the time when the information is needed.
10. In general systems theory, an open system is one that …………
a) does not interact with its environment.
b) has input, output, and feedback processes.
c) is predictable and certain.
d) can function without feedback.
11. An information system can be defined as a system that ………
a) processes data to generate information.
b) consists only of computer hardware and software.
c) is used for data storage only.
d) includes only data and procedures.
12. The people component of an information system includes ………….
a) customers and suppliers.
b) data entry operators and system analysts.
c) software developers.
d) all of the above.
13. A strategic level information system is primarily used for ………….
a) routine day-to-day operations.
b) short-term planning and decision-making.
c) long-term planning and decision-making.
d) data entry and record keeping.
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14. What is the main goal of a Management Information System (MIS)?
a) Data storage
b) Data processing
c) Decision support
d) Record keeping
15. Scheduled reports in MIS are ……….
a) generated on request.
b) generated at regular predefined intervals.
c) generated when exceptions occur.
d) predictive in nature.
16. Business processes can be best defined as ……….
a) departments in a business.
b) functional areas of a business.
c) sequence of tasks to accomplish a specific outcome.
d) organizational structure of a business.
17. What does an enterprise system do?
a) It focuses on individual processes
b) It is confined to one department
c) It integrates processes across various departments
d) It handles only accounting tasks
18. Decision making is a process that involves ……….
a) solving problems and capitalizing on opportunities.
b) only top management.
c) no risk or uncertainty.
d) choosing between identical alternatives.
19. Which of these is not a level of decision making?
a) Operational
b) Strategic
c) Tactical
d) Psychological
20. The last step in the decision-making process typically involves ……….
a) identifying the problem
b) implementing the decision
c) generating alternative solutions
d) analyzing the situation
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SECTION B
ANSWER FOUR (4) QUESTIONS [80 MARKS]
1.a. management and explain its importance in a business [07 marks]
organization.
b. Discuss the key elements of management and their role in achieving [13 marks]
organizational goals.
2. a. Distinguish between data and information. Give examples for each. [10 marks]
b. Discuss at least three methods of data and information collection and [10 marks]
their appropriate applications.
3. a. Define the concept of a system in the context of general systems [05 marks]
theory.
b. Discuss the basic functions of a system. [05 marks]
c. Compare and contrast at least three types of systems as classified in the [10 marks]
general systems theory.
4. a. Define what an information system is and explain its purpose within [07 marks]
a business context.
b. Discuss the key components of an information system and explain [13 marks]
the role each component plays.
5. a. What is a Management Information System (MIS)? Define and [07 marks]
explain its purpose in an organization.
b. Discuss the nature and scope of MIS. How does it aid in the decision- [13 marks]
making process?
6. a. Describe the evolution of MIS. How has it adapted to meet [10 marks]
changing business needs?
b. Discuss the main objectives of an MIS. How do these objectives align [10 marks]
with the overall goals of an organization?
7 a. Define a business process. Give two examples of functional [10 marks]
business processes.
b. Discuss how information systems can enhance business processes. [10 marks]
Provide examples to illustrate your points.
8. a. Define an enterprise system and state the services it offers to a business. [07 marks]
b. Discuss the nature and structure of at least three types of enterprise
systems. Highlight how each type can support business operations. [13 marks]
Page 4 of 5
