Chapter 4
IT Infrastructure:
Hardware and Software
4.1 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
STUDENT LEARNING OBJECTIVES
• What are the components of IT infrastructure?
• What are the major computer hardware, data
storage, input, and output technologies used in
business?
• What are the major types of computer software
used in business?
4.2 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
STUDENT LEARNING OBJECTIVES
• What are the most important contemporary
hardware and software trends?
• What are the principal issues in managing
hardware and software technology?
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Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
Cars.com’s IT Infrastructure Drives Rapid Business Growth
• Problem: Cars.com’s
information systems
unable to keep pace
with site’s explosive
growth.
• Solutions: use IBM
storage technology to
reduce infrastructure
spending and conserve
space.
4.4 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
Cars.com’s IT Infrastructure Drives Rapid Business Growth
• IBM’s WebSphere application server helped reduce
data center costs and IBM Rational software helps
programmers rapidly design, develop, and test Java
applications.
• Demonstrates IT’s role in standardizing technology
and managing infrastructure.
• Illustrates digital technology’s role cutting costs and
increasing resource utilization rates.
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Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
Cars.com’s IT Infrastructure Drives Rapid Business Growth
4.6 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Infrastructure Components
• IT infrastructure: provides platform for supporting all
information systems in the business
• Computer hardware
• Computer software
• Data management technology
• Organizes, manages, and processes business data concerned
with inventory, customers, and vendors
• Networking and telecommunications technology
• Technology services
• E.g., consultants for systems integration with legacy systems
4.7 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
IT Infrastructure Components
A firm’s IT infrastructure is
composed of hardware,
software, data management
technology, networking
technology, and technology
services.
Figure 4-1
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Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Types of Computers
• Computers come in different sizes with varying
capabilities for processing information.
• FLOPS (Floating point operations per second)
• Smartphones, netbooks, e-book readers
• PCs
• Workstations
• More powerful mathematical and graphics-processing
capabilities than a PC
4.9 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Types of Computers
• Servers:
• Type of midrange computer.
• Support computer network, sharing files and resources.
• Provide hardware platform for e-commerce.
• Mainframes:
• Large-capacity, high-performance computer that can process
large amounts of data very rapidly
• E.g., used by airlines for thousands of reservations per second
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Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Types of Computers
• Supercomputer:
• More sophisticated computer used for tasks requiring
extremely rapid and complex calculations with thousands of
variables, millions of measurements
• Used in engineering, scientific simulations, military/weapons
research, weather forecasting
• Grid computing:
• Power of geographically remote computers connected into
single network to act as “virtual supercomputer”
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Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Types of Computers
• Client/server computing:
• Form of distributed computing
• Splits processing between “clients” and “servers”
• Clients: user point of entry
• Servers: store and process shared data and perform network
management activities
4.12 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Types of Computers
• Client/server computing (cont.):
• Two-tiered client/server architecture
• Uses two types of machines
• Multitiered client/server architecture (N-tier)
• Balances load of network over several levels of servers
• E.g., Web servers and application servers
4.13 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Client/Server Computing
In client/server
computing,
computer
processing is
split between
client machines
and server
machines linked
by a network.
Users interface
with the client
machines.
Figure 4-2
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Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
A Multitiered Client/Server Network (N-Tier)
In a multitiered client/server network, client
requests for service are handled by different levels
of servers. Figure 4-3
4.15 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Storage, Input, and Output Technology
• Primary secondary storage technologies
• Magnetic disk:
• Hard drives, USB flash drives
• RAID: can package hundreds of drives for massive storage
requirements
• Optical disks
• CD-ROM, CD-RW, DVD
• Magnetic tape
• Storage networking: SANs
• Connect multiple storage devices on a separate high-speed
network dedicated to storage
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Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
A Storage Area Network (SAN)
A typical SAN consists of a
server, storage devices,
and networking devices,
and is used strictly for
storage. The SAN stores
data on many different
types of storage devices,
providing data to the
enterprise. The SAN
supports communication
between any server and the
storage unit as well as
between different storage
devices in the network.
Figure 4-4
4.17 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Storage, Input, and Output Technology
• Input devices:
• Gather data and convert them into electronic form.
• Keyboard
• Computer mouse
• Touch screen
• Optical character recognition
• Magnetic ink character recognition
• Pen-based input
• Digital scanner
• Audio input
• Sensors
4.18 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Storage, Input, and Output Technology
• Output devices:
• Display data after they have been processed.
• Monitor
• Printer
• Audio output
• Information systems collect and process
information in one of two ways.
• Batch processing: transactions stored for predefined amount
of time, then processed as group
• Online processing: transactions processed immediately
4.19 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Contemporary Hardware Trends
• The emerging mobile digital platform
• Based on new handheld hardware like cell phones, netbooks,
and tablet computers. A new “platform.”
• Wireless communications through 3G cell networks and Wi-Fi.
• New software apps.
• Nanotechnology
• Creating computer chips and other devices thousands of
times smaller through manipulating individual atoms,
molecules
4.20 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Examples of Nanotubes
Nanotubes are tiny
tubes about 10,000
times thinner than a
human hair. They
consist of rolled up
sheets of carbon
hexagons, have
potential uses as
minuscule wires or in
ultrasmall electronic
devices, and are very
powerful conductors of
electrical current.
Figure 4-5
4.21 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Contemporary Hardware Trends
• Cloud Computing:
• A model of computing in which firms and individuals obtain
computing resources over the Internet
• Cloud infrastructure as a service
• Cloud platform as a service
• Cloud software as a service
• Autonomic computing:
• Development of systems that can configure themselves, heal
themselves; e.g., self-updating antivirus software
4.22 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Edge Computing Platform
Edge computing involves the use of the Internet to balance the processing load of enterprise platforms across the client and edge computing platform.
Figure 4-6
4.23 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Contemporary Hardware Trends
• Virtualization:
• Process of presenting a set of computing
resources so they can be accessed in ways that
are unrestricted by physical configuration or
geographic location
• Server virtualization: running more than one
operating system at the same time on single
machine.
4.24 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Hardware
Contemporary Hardware Trends
• Multicore processors:
• Integrated circuit with two or more processors
• Enhanced performance, reduced power
consumption, and more efficient simultaneous
processing of multiple tasks
4.25 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Operating System Software
• The software that manages and controls the
computer’s activities
• PC operating systems and graphical user
interfaces
• GUIs
• Windows XP, Windows Vista, and Windows Server 2003
• UNIX
• Linux
• Open-source software
4.26 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
The Major Types of Software
The relationship among the
system software, application
software, and users can be
illustrated by a series of nested
boxes. System software—
consisting of operating systems,
language translators, and utility
programs—controls access to the
hardware. Application software,
including programming
languages and “fourth-
generation” languages, must
work through the system software
to operate. The user interacts
primarily with the application
software.
Figure 4-7
4.27 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Application Software and Desktop Productivity Tools
• Application programming languages for business
• COBOL
• C, C++
• Visual Basic: Visual programming language
• Fourth-generation languages
• Software tools that enable end-users to develop software
applications
• Tend to be nonprocedural, may use natural languages
4.28 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Categories of Fourth-Generation Languages
Tool Description Example
PC software tools General-purpose software packages for WordPerfect
PCs Microsoft Access
Query language Languages for retrieving data stored in SQL
databases or files
Report generator Specialized tools for creating highly Crystal Reports
customized reports
Graphics language Display data from databases in graphic SAS Graph
format Systat
Application generator Preprogrammed modules to generate FOCUS
entire applications QuickBase
Application software Software programs that eliminate need Oracle PeopleSoft HCM
package for custom, in-house software mySAP ERP
4.29 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Application Software and Desktop Productivity Tools
• Software packages and desktop
productivity tools
• Word processing software
• Spreadsheet software
• Data management software
• Presentation graphics
• Software suites
• Web browsers
4.30 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Spreadsheet Software Figure 4-8
Spreadsheet software
organizes data into columns
and rows for analysis and
manipulation. Contemporary
spreadsheet software
provides graphing abilities for
a clear, visual representation
of the data in the
spreadsheets. This sample
break-even analysis is
represented as numbers in a
spreadsheet as well as a line
graph for easy interpretation.
4.31 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Software for the Web: Java, AJAX, and HTML
• Java:
• Operating system-independent, processor-
independent, object-oriented programming language
• AJAX:
• Allows a client and server to exchange data behind
the scenes to avoid reloading a Web page after each
change
• Hypertext markup language (HTML):
• Page description language for specifying how
elements are placed on a Web page and for creating
links to other pages and objects
4.32 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Web Services
• Web services:
• Software components that exchange information
with one another using universal Web
communication standards and languages
• XML (extensible markup language)
• SOAP (simple object access protocol)
• WSDL (Web services description language)
• UDDI (universal description, discovery, and
integration)
• Service oriented architecture (SOA)
4.33 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
How Dollar Rent-A-Car Uses Web Services
Dollar Rent-A-Car uses Web
services to provide a
standard intermediate layer
of software to “talk” to
other companies’
information systems. Dollar
Rent-A-Car can use this set
of Web services to link to
other companies’
information systems
without having to build a
separate link to each firm’s
systems.
Figure 4-9
4.34 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
IT Infrastructure: Computer Software
Software Trends
• Open Source Software
• Linux, Apache
• Cloud Computing
• Google Apps, Office Web Apps
• Mashups
• Faceforce, ZipRealty, BidNearBy
• Widgets
• Apple Dashboard, Yahoo! Weather
• Software as a Service (SaaS)
• Salesforce.com
4.35 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
Managing Hardware and Software Technology
• Capacity planning
• Process of predicting when hardware system
becomes saturated
• Ensuring firm has enough computing power
for current and future needs
• Factors include:
• Maximum number of users
• Impact of current, future software
• Performance measures
• Scalability: ability of system to expand to serve large
number of users without breaking down
4.36 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
Managing Hardware and Software Technology
• Total Cost of Ownership (TCO) model
• Used to analyze direct and indirect costs to help determine
the actual cost of owning a specific technology
• Direct costs: hardware, software purchase costs
• Indirect costs: ongoing administration costs, upgrades,
maintenance, technical support, training, utility, and real
estate costs
• Hidden costs: support staff, downtime, additional network
management
• TCO can be reduced through increased centralization,
standardization of hardware and software resources.
4.37 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
Managing Hardware and Software Technology
• Using technology service providers
• Outsourcing
• Using external provider to:
• Run networks.
• Host, manage Web site(s).
• Develop software (offshore software
outsourcing).
• Manage IT infrastructures.
• Requires Service Level Agreements (SLAs)
4.38 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
Managing Hardware and Software Technology
• Using cloud services
• Small businesses “rent” infrastructure from another
firm to avoid expenses of maintaining hardware and
software on their own.
• Off-loading peak demand to remote data centers
• Managing mobile platforms
• Balancing gains in productivity from using mobile devices
with expenses of equipping employees with these devices
• TCO for wireless devices ranges from $1,000 to $3,000
4.39 Copyright © 2011 Pearson Education, Inc
Essentials of Management Information Systems
Chapter 4 IT Infrastructure: Hardware and Software
Managing Hardware and Software Technology
• Managing software localization for global
business
• Local language interfaces
• English not typically standard at middle, lower levels
• Interfaces are complex: menu bars, error messages,
online forms, search results, and so on
• Differences in local cultures
• Differences in business processes
• All of these factors add to TCO of using technology
service providers
4.40 Copyright © 2011 Pearson Education, Inc
