Scribd
Upload
34 views6 pages

RingCentral Instructions

This document provides a step-by-step guide for accessing and using the RingCentral Teams App, including installation of the desktop plugin and initial setup. It details functionalities such as muting, transferring calls, accessing voicemail, and managing call queues. Additionally, it includes instructions for installing the mobile app via a QR code.

Uploaded by

qwjsurveys
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
34 views6 pages

RingCentral Instructions

This document provides a step-by-step guide for accessing and using the RingCentral Teams App, including installation of the desktop plugin and initial setup. It details functionalities such as muting, transferring calls, accessing voicemail, and managing call queues. Additionally, it includes instructions for installing the mobile app via a QR code.

Uploaded by

qwjsurveys
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 6

1.

Accessing the RingCentral Teams App

2. The RingCentral imbedded app should have already been pushed to your Teams. You may need to exit and
relaunch Teams for it to appear.
3. If, after relaunching Teams, the app does not appear, select “View more apps” and search for RingCentral.
4. Click sign in and follow the prompts to sign in with your Microsoft Account. On the RingCental page, make sure
to use your full email, FirstName.LastName@acumenit.com. For Microsoft, use
firstInitialLastName@acumenit.com
2. Install the Plugin

1. When prompted, Download the desktop plugin

2. Open the file and following on screen prompts to complete the installation

3. Initial Setup

1. Review and confirm your emergency location. This is the address used by 911.

2. Place a test call to ensure that the service has activated properly
4. Using the app

1. Mute your mic – Other parties will not be able to hear you
2. Dialpad – Used to navigate phone trees
3. Audio – Change your audio options such as input/output device
4. Add – Add other parties to the call. Can add by name, ext, or phone number
5. Hold – Place the call on hold. Other parties will hear hold music
6. Transfer* – Transfer the call to another user, ext, or phone number
7. Pause – Pauses call recording. The ability to do this is currently disabled
8. Park – Places the call on hold for you to pick up on another device
9. Flip – Transfer the call to another device that you are signed into, such as a mobile phone
5. Transferring Calls

1. Type the name, ext, or phone number that you want to transfer to
2. Click to confirm your selection.
3. Call the phone number before transferring to confirm. Not required
4. Transfer the call to the selected line.
5. Send the call to the selected lines voicemail. Internal numbers/ext only
6. Accessing Voicemail

1. Select the phone tab


2. Select the Voicemail tab
3. Select the voicemailbox that you would like to access. In addition to your own, you can also see the
voicemailboxes of groups that you are a member of.

4. The voicemail will display information about the caller, the audio recording of the voicemail, and a speech-to-
text transcription of the voicemail.
7. Signing in/out of call queues

1. In the RingCentral app, open the settings menu


2. Toggle in/out of call queues. Will not enable queues that have been individually disabled
3. Manage individual queues. Toggle to sign in/out of individual call queues.

8. Install the Mobile app

Scan the QR to be taken to the app in App Store/Play Store

You might also like