Return Policy
Refunds
Customers who have ordered via PayPal and Cryptocurrency can request a refund prior to
shipment of their order. Orders paid in Cryptocurrency will be refunded based on the amount of
Crypto paid (ex. 1BTC paid, 1BTC refunded). Please use the contact us form to request to begin
the refund process or email info@hyfix.ai.
Returns
The following summarizes our return policy (the “return policy”) regarding the return of our
products:
Products must be returned with all pieces to process a return.
● To be eligible for a return, the product must be in the same condition in which you
received it: unopened, unused, undamaged, and in its original packaging.
● Devices must not have been registered on the console.
● Shipping and handling charges are the responsibility of customers and are not
refundable.
● Return requests must be received within 15 days of delivery of the item.
● If the device arrives to you in a defective or damaged condition, you have the right to
request a refund or a replacement and a return label will be provided free of charge.
● Upon receipt of the return we will inspect the product; after confirming that it meets the
return criteria we will issue a refund to the original payment credit card you used or send
a replacement.
● Shipping costs for returns are the responsibility of the customer, HYFIX.AI shall not be
liable for the shipping charges for returns other than product issues.
● GEO-PULSE
○ Must be brand new, unused, and unregistered. The device must not have
earned any tokens from token quests to qualify for a return and refund.
○ If device is used, earned tokens must be returned to GEODNET prior to
refund.
● RESTOCK FEE:
○ $30 USD restock fee will be charged per MobileCM Triple-Band GNSS
Base- Station (Space Weather Station)
○ $5 USD restock fee will be charged per Multi-frequency High Precision Survey
Antenna
○ $15 USD restock fee will be charged per GEO-PULSE, EVK USB-C Rover Kit
and EVK Ethernet Rover Kit
○ $15 USD restock fee will be charged per MobileCM Triple-Band
MiniPCIe Upgrade Card
○ $0 restock fee applies to subscription
Warranty Terms
● HYFIX.AI holds sole discretion over the option to repair or replace.
● Replacement products may be refurbished or new at the discretion of HYFIX.AI.
● Products must be purchased as new from HYFIX.AI. Warranty only applies to the
original purchaser of the product and cannot be transferred. Products purchased as
secondhand, used, or from auction sites do not carry any warranty (because we cannot
validate if a product has been tampered with by a previous buyer who we have no way
of getting in touch with).
● Product warranty coverage lasts for 12 months, starting from the day your order is
delivered.
● Products provided as replacements under the RMA service will continue under the
original product’s warranty at the original start date. The warranty date will not change or
reset due to any RMA service performed.
● Using HYFIX.AI products with power sources that did not come with the device voids the
warranty. All third-party power adapters are “use at your own risk”.
● The warranty does not cover products where the tamper-evident. All product housings
must remain unopened in order to be eligible for refund or replacement.
● The warranty does not cover defects or malfunction caused by misuse, abuse, or
improper maintenance, failure to follow operating instructions, or use of third-party
equipment. Additionally, the warranty will not apply to damage caused by unauthorized
alteration, modification, or repair of the product
● Shipping fees for sending in for repair will be the customer’s responsibility. HYFIX
will bear shipping costs to return the repaired or replacement unit.
