americanexpress.co.
in
American Express Banking
Statement of Account Corp.
Cyber City, Tower C
DLF Bldg No. 8, Sector - 25
Gurgaon - 122002
For any queries, please call us
on: +91-124-673-6600
Page 1 of 5 (Toll Free): 1800 419 1120
Prepared for Membership Number Date
AJAY SHIVRAM SARWANKAR XXXX-XXXXXX-61008 20/09/2024
672386975075
Previous Balance Rs New Credits Rs New Debits Rs Closing Balance Rs Amount Payable Rs
3,111.00 - 6,222.00 + 3,111.00 = 0.00 0.00
Statement includes payments and charges received by September 20, 2024
Thank you for using the American Express Card. Your account has a zero balance. We look forward to serving
you again.
Details Foreign Spending Amount Rs
September 06 PAYMENT RECEIVED. THANK YOU 6,222.00
Card Number XXXX-XXXXXX-61008 CR
New domestic transactions for AJAY SARWANKAR
Card Number XXXX-XXXXXX-61008
August 30 VIDYALAI SHERIDAN 3,111.00
Total of new transactions for AJAY SARWANKAR 3,111.00
Incorporated with Limited Liability in USA
® Registered Trademark of American Express Company
......
Payment Advice
Amount due in Rs
0.00
Ë`iÌ
AJAY SHIVRAM SARWANKAR
502 GORAI SHREE OM CHS
LTD PL NO 95 SEC 2 GORAI
BORIVALI W OPP PEPSI GRD
MUMBAI MAH 400092
Incorporated with limited liability in the USA
Statement of Account
.
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Payment Information - Payment for all charges must be received in Drop Boxes - For locations, please visit americanexpress.co.in.
full, in Indian Rupees, by the due date. UPI (Unified Payment Interface) - American Express UPI VPA is
Cardmember to maintain sufficient balance in their Bank account to AEBC3XXXXXXXXXXXXXX@SC (please ensure to include your
avoid levying of bounce charges, for payment done via Cheque/Direct complete 15-digit Card number beginning with 37 or 34).
Debit Direct Debit - You may also enroll for direct debit each month from
Payment Methods - You can pay by any of these convenient methods. your Bank account and credit the Card Account with the total amount
National Electronic Funds Transfer (NEFT) due in the monthly statement through the National Automated
The NEFT details are as follows: Clearing House(NACH) introduced by the Reserve Bank of India (RBI).
Payee Name - American Express Mailing Preference - If you do not wish to be contacted for
Payee Account No - 3XXXXXXXXXXXXXX (please ensure to include promotional or marketing offers, or wish to change the address or
your complete 15-digit Card number beginning with 37 or 34). phone number on your account, please call us at the numbers
IFSC Code - SCBL0036020 mentioned on the back of your Card.
Name of Bank & Branch - Standard Chartered Bank; Narain Manzil, Foreign Exchange Currency Charges The total amount of Foreign
23 Barakhamba Road, New Delhi 110001 Currency charges shown include the Currency Conversion Factor
Payee Account Type - Current Assessment of 3.5% plus applicable GST.
Online - Pay your Card bill, online anywhere anytime in three simple Permanent Account Number (PAN) - AAGCA9055N
steps. Just log on to americanexpress.co.in. Click on 'Pay your bill GSTIN - 06AAGCA9055N1Z8
now'. Then fill in your Card details and the bank account from which Category: Credit-granting services including stand-by commitment,
you would like to make the payment. guarantees & securities (SAC - 997113). Due to system limitation,
We also accept payments through following electronic modes: GST/IGST is being charged at consolidated amount @18%. Where the
(i) Debit Card powered by RuPay; place of supply is in Haryana GST comprises of Central Goods and
(ii) UPI/BHIM-UPI Quick Response Code (QR Code) Services Tax (CGST) @9% + Haryana State Goods and Services Tax
Important note : In case you are making a payment via Standard (SGST) @9%; where the place of supply is outside of Haryana GST
Chartered Online Banking, the IFSC code is not required. You may comprises of Integrated Goods and Services Tax (IGST) @18%.
select the option 'Transfer to another SCB bank account' to process We are here to help - For any additional information or assistance,
the payment. Simply initiate your funds transfer before 5:00 pm for please call our helpline number updated on americanexpress.co.in
next day credit to your American Express Card excluding Sunday and
banking holidays. Also please make sure to put in the correct Card
number to avoid a transaction failure.
Statement of Account
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CardMember Offers and Information
Charges in case of default/ Delinquency Fee (on overdue account balance)
A Delinquency Fee is levied if American Express does not receive full payment of the Amount Due (as shown on the monthly
statement) by the Due Date. The Delinquency Fee will be levied at the rate of 5% on the unpaid balance (with a minimum
monthly Delinquency Fee being Rs. 300), in the next monthly billing statement until the payment is received in full.
Calculation Methodology will be as follows:
LPF amount = 5%* (Last Statement Outstanding- Fees & Taxes- Credits received till payment due date)
Sample Illustration: A Cardmember has a total amount due of Rs. 20,000 payable by the Due Date. If the Cardmember does
not pay this full amount by the Due Date and has made a partial payment of Rs. 10,000 prior to next billing statement, the
Delinquency Fee that will appear in the next month's bill statement will be calculated as: 5%* of (Rs. 20,000-Rs. 10000) =
5%*Rs. 10,000 = Rs. 500. Thus, the Cardmember would be charged Rs. 500 + applicable tax, which is the Delinquency Fee
payable.
Annual Fee
Standard Annual Fee*: First Year Rs. 1,000+taxes; Second Year Onwards: Rs. 4,500+taxes
Standard Add-on Card Annual Fee (Where Applicable) **: Rs. 1,500+taxes
*Annual Fee reductions may be offered by American Express Banking Corp. ("American Express") at its sole discretion.
**Up to 2 Complimentary Supplementary Cards
Grievances Redressal Escalation:
In the event that you are not satisfied with our services, you may register your grievance to:
First Level Escalation:
Manager - Executive Correspondence Unit
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Telephone No. 0124-670 2523 (Monday to Friday 8:30 to 5:00 pm) / E-mail: Manager-Customerservicesindia@aexp.com
For further escalation of grievances, the same can be addressed to:
Ms. Priyameet Kaur
Head of Customer Service
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Telephone No. 0124-670 2527
(Monday to Friday 8:30 to 5:00 pm)
Email: Head-Customerservicesindia@aexp.com
Nodal Officer
Name: Mr. Saurabh Khanna
E-mail ID: AEBCNodalOfficer@aexp.com
Telephone no: 0124-670 2638
(Monday to Friday 8:30 to 5:00 pm)
Address: American Express Banking Corp.
Cyber City, Tower "C", DLF Bldg. No.8, Sector - 25, DLF City Phase - II,
Gurgaon - 122002 (Haryana)
Banking Ombudsman Scheme
Statement of Account
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If you are not satisfied with redressal of the complaint provided by Bank or if you have not received a response from Bank
within one month i.e., 30 days of logging a complaint with us, you may approach the Office of Banking Ombudsman for
Grievance Redressal. The complaint can be made to the Office of Banking Ombudsman with the complete transaction and
other requisite details. (The 30-day period will be reckoned after all the necessary information sought from the customer is
received) Click here for salient features / details on the Integrated Banking Ombudsman Scheme.
Integrated Banking Ombudsman Contact Details
Link to log a complaint: https://cms.rbi.org.in
E-mail ID: crpc@rbi.org.in
Address: Centralised receipt and Processing Center (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017
Toll Free Number: 14448 (9:30 am to 5:15 pm)
Payment FAQ Information:
Payments to the Card account can only be made from a bank account in the primary Card Member's name. Please refer to
Payments FAQs at service (https://www.americanexpress.com/in/customer-service/payments-statements-and-balance/)
for more details.
Please Note: Printed copies of the Most Important Terms and Conditions and the Cardmember Agreement will no longer be
sent along with monthly statements or card welcome, replacement, renewal pack(s). You can view & download these
documents from the official webpage www.americanexpress.co.in/mitc or call on the number on the back of the card post
approval, to request for hard copies of the same.
We have made changes to para d - "Recovery procedure in case of default/account overdue" of the MITC. The revised terms
and conditions under this para reference usage of WhatsApp for servicing.
Missing Payments may affect your Credit Rating
Please note that in accordance with Reserve Bank of India (RBI) guidelines, we are required to regularly report your Card
account status and balance to Credit Information Companies authorized by RBI as per CICRA, 2005. Hence, making payments
by the date specified on your monthly billing statement will keep your account in good standing. Payments made after that
date may negatively impact your credit information with the Credit Information Companies.
Procedure to be followed in case of loss/theft/misuse of Card–mode of intimation to Card issuer:
The Cardmember must notify American Express immediately if the Credit Card is lost, stolen, mutilated, not received when
due or if he suspects that the Credit Card is being used without his permission. Cardmembers can call the 24-hour Helpline
phone numbers to inform about this loss or theft. In the case of loss or theft of the Card, the Cardmember must file
immediately a First Information Report (FIR) with the police station nearest to the place of occurrence and file a detailed
report with American Express enclosing a copy of the FIR. If the lost Credit Card is subsequently received, it must not be used.
The Replacement Credit Card and subsequent renewals of it must be used instead. The retrieval of the original Credit Card
must immediately be reported to American Express, and it must be cut in half and the pieces returned to American Express.
Insurance Cover on your Card
S. No Coverages Sum Insured (INR)
Primary
1 Death due to Air Accident (when ticket is booked on Amex Card) 30,00,000
Disclaimer
MITC
1 Insurance Benefits are provided by ICICI Lombard General Insurance Co. Ltd. and the Cardmember is requested to settle
insurance claims with ICICI Lombard General Insurance Co. Ltd. directly. The Cardmembers can register for Overseas
Medical Insurance by contacting ICICI Lombard GIC Ltd by sending SMS OMI to 575758 or email at
delhitravel@icicilombard.com.
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2 Please refer to the Welcome Pack for Nomination Form. It is the responsibility of the Cardmember to file with the insurance
company the duly filled nomination form as applicable. The nomination form is provided along with the welcome pack.
Please call us in case you require a copy of the insurance form.
Date of Activation of Policy
1 On enrolment, Cardmember becomes automatically eligible for the Insurance benefits, subject to timely payment of Annual
Fee. These benefits remain as long as the Card Account remains live and in good standing.
NAC Terms and conditions General Conditions:
1 Gross Negligence is not covered
2 Any claim due to deliberate breach of law would not be payable
Death due Air Accident (when ticket is booked on Amex Card)
1 Pilots, armed forces, police, air crew are not covered
2 In the event of rail accidental death, the claim would be payable only if the same is reported to the call center within 90 days
from the date of accidental death
Contact Details 18001025721
Email address ihealthcare@icicilombard.com
ICICI Lombard address ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak
Temple, Prabhadevi, Mumbai - 400025.
ICICI Lombard SPOC details Mr. Vishal Mehta (vishal.mehta@icicilombard.com)
Amex SPOC details Mr. Sangeeth Nair (Insuranceservices@aexp.com)
