I/O PSYCHOLOGY                             c.
Functional structure
              Mockboard Examination                     d.   Simple structure
1.   Branch of psychology that applies the         7.   Marc works at ABC Company. ABC is just
     principles of psychology to the workplace.         a start-up company and presently as a flat
                                                        structure. You can say that ABC Company
     a.   Industrial Organizational Psychology          has _______.
     b.   Personnel Psychology
     c.   Ergonomics                                    a.   Network structure
     d.   Organizational Psychology                     b.   Matrix structure
                                                        c.   Functional structure
2.   Anna is an HR professional. Based on               d.   Simple structure
     archival data, previous companies left the
     company due to increased physical fatigue.    8.   GHI company is a clothing company. It has
     Reports     included     an    unconducive         been in the industry for many years and has
     workplace, poor equipment, and outdated            been     challenged     by      contemporary
     data security protocols. Given the problem,        companies producing the same product. In
     Anna should focus her attention to ______.         this case, what structure fits the problem of
                                                        GHI company?
     a.   Occupational Health and Safety
     b.   Human factors/ Ergonomics                     a.   Mechanistic structure
     c.   Industrial Psychology                         b.   Organic structure
     d.   Organizational Psychology                     c.   Organizational structure
                                                        d.   Scalar principle
3.   A bureaucratic organizational design has
     which of the following as its major
                                                   9.   SteelForm Industries, a well-established
     weakness?
                                                        manufacturer of construction-grade steel
     a.   Everything depends on one person              beams, operates in a highly stable
     b.   There is a little need for experienced        industry with minimal change in
          decision makers                               technology or customer demands.
     c.   Obsessive concern with following the          Employees perform specific tasks with
          rules                                         little   variation,   follow    detailed
     d.   Ambiguity on who reports to whom              procedures, and report through a strict
                                                        chain of command. Decisions are made at
4.   “As a leader of a big company, the best
     way to reach our group goals is by                 the top, and communication flows
     assigning more layers to my company so             downward. What organizational structure
     we can manage and monitor our group                is most appropriate for SteelForm
     goals effectively. This means that I am not        Industries?
     the only one to lead, but I will distribute
     my power to other managers to ensure that          a.   Mechanistic structure
     appropriate departmental goals are being           b.   Organic structure
     monitored and achieved.” This line                 c.   Organizational structure
     demonstrates what structural principle             d.   Scalar principle
     under classical organizational theory?
                                                   10. TechWear Inc., a startup producing smart
     a.   Functional principle                         clothing, is rapidly evolving. The company
     b.   Scalar principle                             often changes its designs based on
     c.   Line/staff principle                         customer feedback and emerging tech
     d.   Span-of-control principle                    trends. Employees frequently collaborate
                                                       across departments, share ideas openly, and
5.   Ben works at XYZ Company. XYZ is an               adapt quickly to changes. Given this setup,
     established company with a tall structure.        what organizational structure best fits
     Given this data, which is true about XYZ
                                                       TechWear Inc.?
     company?
                                                        a.   Mechanistic structure
     a. Low division of labor                           b.   Organic structure
     b. Low standardization                             c.   Organizational structure
     c. Less use of informal communication              d.   Scalar principle
     d. Low job specialization
6.   What type of departmental structure is
                                                   11. Joan Woodward suggested what in relation
     applicable if multiple organizations, both
     inside and outside the country come               to how organizations should be structured?
     together or join forces for a particular
     cause?                                             a.   That     organizations   should   be
                                                             structured to take into account their
     a.   Network structure                                  environment
     b.   Matrix structure
     b.   That organizations should be efficient      17. When a project manager rates all
          and use standard procedures                     employees only at the low end of the scale,
     c.   That organizations should try to                you might say that this project manager is
                                                          making a:
          become part of their environment
     d.   That organizations should be logical             a.   Rating error
          and make sure they were not                      b.   Strictness error
          vulnerable to changes in their                   c.   Leniency error
          environment                                      d.   Generalization error
12. What does the A-S-A model primarily               18. “I want something new. Routine is not my
    explain in organizational behavior?                   thing!” depicts what classification?
     a.   How job satisfaction is influenced by            a.   Change Agents
          a positive work environment                      b.   Change Analysts
     b.   How employees are motivated by the               c.   Receptive Changers
          leadership style                                 d.   Change Resisters
     c.   How organizational culture becomes
          homogenous over time                        19. “Why is there a need for change?” depicts
     d.   How technology influence employee               what classification?
          performance
                                                           a.   Change Agents
13. What type of structure is applicable for big           b.   Change Analysts
    companies     with    different    branches            c.   Receptive Changers
    throughout the country?                                d.   Change Resisters
     a.   Divisional structure                        20. Which statement best describes the
     b.   Matrix structure                                relationship of satisfaction/dissatisfaction
     c.   Functional structure                            to hygiene/motivation factors according to
     d.   Network structure                               Herzberg’s theory?
14. What     differentiates     organizational             a.   Hygiene         factors      determine
    development from organizational change?                     satisfaction; motivators determine
                                                                dissatisfaction
     a.   Organizational development is a                  b.   Hygiene         factors      determine
          planned, systematic approach for                      dissatisfaction; motivators determine
          long-term effectiveness.                              satisfaction
     b.   Organizational development focuses               c.   Satisfaction gives rise to hygiene
          solely on financial outcomes.                         factors; dissatisfaction gives rise to
     c.   Organizational      change    involves                motivators
          behavioral science knowledge.                    d.   Satisfaction gives rise to motivators;
     d.   Organizational development is limited                 dissatisfaction gives rise to hygiene
          to team-building activities.                          factors
15. The following are essential to an in-basket       21. Jessica recently joined a new team and is
    exercise EXCEPT                                       still unsure if her teammates will follow
                                                          through on their commitments. To
     a.   Written information and requests                minimize risks, she closely monitors their
          which are jumbled together                      actions and bases her trust on clear rules
     b.   Training and developing complex                 and consequences. What type of trust is
          skills related to decisions                     Jessica exhibiting?
     c.   Writing down trainees’ decisions
          needed for the given tasks                       a.   Calculus-based trust
     d.   Filler materials that are distractors and        b.   Knowledge-based trust
          require no action                                c.   Identification-based trust
                                                           d.   Integrated-based trust
16. Alfredo sees the struggle of his
    subordinates. Instead of pushing them to do       22. Employee A said to Employee B “Uy alam
    their work, he tells them to take more days           mo ba, Boss and our co-worker Shiela are
    off or to submit reports late since it will be        having sexual affair, kaloka!” Employee
    used much later anyway. Alfredo is a ____             shared this information to Employee C.
    leader.                                               Employee C then shared this information to
                                                          Employee D. Employee D decided not to
     a.   Supportive-disloyal                             share this with anyone else. You could say
     b.   Derailed                                        that Employee D is a/n ______.
     c.   Tyrannical
     d.   Unsupportive-loyal                               a.   Isolate
                                                           b.   Gossiper
     c.    Dead-ender                               28. The supervisor of Dana’s company visited
     d.    Gossiping                                    the production site. Dana noticed that when
                                                        their supervisor came around, the staff
23. Carol is so dedicated at work. She always
                                                        avoided talking to each other and diligently
    stays at the office for 12 hours and always
    exert efforts in her job being the chief            focused on their job. The production
    accountant. She has an ambition to become           increased up to 15% of the target on that
    the Head for Finance Division. What type            day. In the given situation, what concept
    of personality does Carol possess?                  supports the situation?
     a.    Type A                                           a.   Hawthorne effect
     b.    Type B
                                                            b.   Golem effect
     c.    Type C
     d.    Type D                                           c.   Galatea effect
                                                            d.   Jairus effect
24. After several employee complaints, the
    company brings in a consultant to redesign      29. The supervisors see the _____ of his
    internal communication processes and                employees, peers often see the _____.
    conduct team building workshops. What is
    this an example of?
                                                            a.   Undesirable; desirable
     a.    Organizational development                       b.   Actual behavior; results
     b.    Employee development                             c.   Desirable; undesirable
     c.    Organizational change                            d.   Results; actual behavior
     d.    Process improvement
                                                    30. Shanah observed Tristan’s barista skills and
25. Melanie being promoted as a Branch
                                                        gave him a high rating. Treo was also
    Manager has been assigned to different
    departments    such   as    purchasing,             observed in doing barista skills similar with
    accounting, maintenance and personnel               Tristan, however, since Shanah like
    departments. What technique of training             Tristan’s performance better, she gave Treo
    has been employed?                                  a lower rating.
     a.    Job enlargement                                  a.   Contrast error
     b.    Job enrichment
                                                            b.   Proximity error
     c.    Job reassignment
     d.    Job rotation                                     c.   Halo effect
                                                            d.   Hawthorne effect
26. Which of the following scenarios best
    represents pooled interdependence?              31. The employees begin to believe that a
                                                        change will occur in this stage. Also, they
     a.    A relay race team where one runner           will try to justify their positions and ways
           passes the baton to the next.
                                                        of doing things. This is the _____ stage in
     b.    A product development team that
           constantly reviews and revises each          organizational changes.
           other’s work.
     c.    A sales team where each member                   a.   Denial
           works on their own territory but their           b.   Discarding
           results are combined.                            c.   Defense
     d.    A marketing team that sends their
                                                            d.   Adaptation
           campaign to the creative team for
           implementation.
                                                    32. “You mentioned in your resume that you
27. A global pharmaceutical company is                  were a recruiter in your previous job. What
    expanding its operations into new                   exactly are your duties and responsibilities
    international markets. The company wants            that makes you a recruiter?” This is an
    to ensure that it can adapt its products and        example of what kind of interview
    marketing strategies to meet the specific
                                                        question?
    needs and preferences of each target
    market. Which organizational structure
    would be most effective for achieving this              a.   Clarifier
    objective?                                              b.   Past-focused
                                                            c.   Disqualifier
          a.   Functional structure                         d.   Future-focused
          b.   Divisional structure
          c.   Matrix structure                     33. Team members may challenge your
          d.   Network structure                        authority, or jockery for position as their
     roles are clarified. Or, if you have not                a.   Conducting a job analysis
     defined clearly how the team will work,                 b.   Removing primacy effects
     people may feel overwhelmed by their                    c.   Writing questions
     workload, or they could be uncomfortable                d.   Creating a scoring key
     with the approach you are using. What
     stage of team development is evident?           39. The ERG Theory of Motivation by Alderfer
                                                         was anchored on the model of Maslow’s
         a.   Forming                                    hierarchy of needs. The major difference of
         b.   Norming                                    ERG that addresses technical problems on
         c.   Storming                                   Maslow’s proposal is that the person can
         d.   Performing                                 skip levels of needs and a higher-level need
                                                         sometimes does not become more
34. According to Hersey and Blanchard                    important once a lower level need has been
    Situational  Leadership  Model,  this                satisfied. The growth need in ERG is more
    leadership style is high on directive                or less equivalent to Maslow’s what level/s
    behavior and also high in supportive                 of need?
    behavior.
                                                             a.   Self Actualization and Ego
         a.   Directing                                      b.   Social and Safety
         b.   Supporting                                     c.   Basic needs
         c.   Coaching                                       d.   Social and Self Actualization
         d.   Delegating
                                                     40. A trainer decided to make the employees of
35. We can imply that the Hawthorne’s effect is          a company participate in a role-play to help
    high in ____, because it can be observed in          them      develop    interpersonal    skills.
    every organization.                                  However, the employees seem to be shy to
                                                         act with their co-workers. What is the best
         a.   Internal validity                          thing to do?
         b.   External validity
         c.   Internal reliability                           a.   Give salary deductions to those
         d.   External reliability                                who refuse to participate
                                                             b.   Conduct a different activity which
36. This term was coined by Janis (1972) after                    will not require as much interaction
    studying the disastrous Bay of Pigs                           so that they would not be shy
    invasion in 1961. With this, members                     c.   Have them warmed up and give
    become so cohesive and like-minded that                       them incentives for participating in
    they make poor decisions despite contrary                     the role play
    information that might reasonably lead                   d.   Make a role playing activity for
    them to other options.                                        another day
         a.   Group Influence                        41. Lily is working on a group project with
         b.   Group Think                                three other students. The project is going
         c.   Group Cohesiveness                         great so Lily decides to reduce her effort.
         d.   Group Hug                                  The theory that best explains her social
                                                         loafing is:
37. Based on the available research, which of
    the following recruitment strategies may                 a.   Free-rider
    enhance employee moral and motivation?                   b.   Distraction
                                                             c.   Individual dominance
         a.   Job analysis                                   d.   Sucker effect
         b.   External recruitment
         c.   Use of electronic media                42. A supervisor noticed that his employees
         d.   Internal recruitment                       seem to have low self-esteem. Which of the
                                                         following is the best thing to do to help his
38. Faye is a job interviewer and is                     employees?
    constructing a structured interview. What
    should be her first step in constructing a job           a.   Talk to them and ask them why
    interview?                                                    they seem to have low self-esteem
        b.   Give them easy tasks wherein they             b.   Statement A shows Downward
             would almost certainly succeed                     Communication; Statement B
        c.   Give them feedback about their                     shows Upward Communication
             weaknesses so that they can find a            c.   Both statements show Upward
             way to improve it                                  Communication
        d.   Give them challenging tasks so that           d.   Both statements show Downward
             they would feel good if they were                  Communication
             able to do it
                                                   47. Decentralization is related to _______.
43. RJ is an employee who works so hard to
    perform well because he is extrinsically               a.   Job burnout
    motivated. Which of the following would                b.   Job enrichment
    be least reinforcing for RJ?                           c.   Job enlargement
                                                           d.   Job rotation
        a.   Getting a bonus for his high
             performance                           48. For two days prior to “opening”, employees
        b.   Being recognized as employee of           in a Food and Beverage Department
             the month                                 actually take orders, prepare food, serve
        c.   Getting a salary increase because         meals, and compute check totals for other
             of good performance                       employees posing as tourists. These
        d.   Giving him opportunities to join          exercises allow the staff members to work
             seminars and workshops so that he         in an environment that closely resembles
             can further improve                       the actual work environment. These
                                                       exercises are referred to as:
44. This is the key goal for training which
    involves giving trainees practice after they           a.   Simulations
    have achieved a level of acceptable skill at           b.   Vestibule learning
    some task so that the skills has become                c.   Role playing
    automatic (Ford & Kraiger, 1995).                      d.   In-basket technique
        a. Training
        b. Overtraining                            49. Max was referred by Nely, a well
        c. Learning                                    performing employee.        Johnson,    an
                                                                             th
        d. Overlearning                                employee getting 30 percentile of the
                                                       annual performance appraisal, referred
45. According to personality and proficiency           Ferdie. According to researches on
    evidence data by Barrick et. al. (2001),           employee referrals, we can assume that:
    better prediction of success for customer
    service work is mostly related to what                 a.   Nely’s referral will have shorter
    OCEAN personality factor/s?                                 tenure than Johnson’s referral.
                                                           b.   Nely has higher motivation than
        a.   Extraversion                                       Ferdie.
        b.   Extraversion and conscientiousness            c.   Max will have lower performance
        c.   Agreeableness and openness                         than Ferdie.
        d.   Conscientiousness                             d.   Max will have longer tenure than
                                                                Ferdie.
46. Statement A: A faculty sent an email to the
    Chairperson to formally report a student       50. All but which are true about groupthink.
    who outrightly made disrespectful remarks
    while the class is ongoing.                            a.   Groups with high relationship
    Statement B: A student sent an email to                     based rather than task based
    the University President to formally report                 cohesiveness     are    prone   to
    a professor who doesn’t come to class and                   groupthink.
    assigns only tasks that were mostly                    b.   Groups      with     unclear   and
    unexplained.                                                ambivalent group identity are most
                                                                vulnerable to groupthink.
        a.   Statement A shows Upward                      c.   Focusing too much on performance
             Communication; Statement B                         rather than learning leads to
             shows Downward Communication                       groupthink.
         d.   Groupthink may be minimized by               demonstrating their understanding of the
              lengthening the time it takes to             ______.
              make important decisions.
                                                              a.   Lack of job relatedness
51. A leader who is part of a group of tenured                b.   Proximity effect
    employees who know what they are doing,                   c.   Contrast effect
    can self-manage, and has a lot of                         d.   Primacy effect
    experience would see that _____ would be
    the POOREST behavior to use.                      56. A highly-resourced and economically
                                                          stable company evaluated that they need to
         a.   Supportive leader behavior                  give a certain group of employees a total of
         b.   Directive leader behavior                   40 hours of training for the upcoming big
         c.   Achievement-oriented          leader        event of the company in 45 days. Which of
              behavior                                    the following is the BEST way to conduct
         d.   Participative leader behavior               the training?
52. “Contingent” when used in a leadership                    a.   Have a 5-day training (8    hours a
    sense means what?                                              day) in a month
                                                              b.   Have a 5 day training (8    hours a
         a.   That the success of a leader                         day) in a week
              depends on certain factors that the             c.   Have an 8-day training (5   hours a
              leaders must be cognisant of                         day) in 2 weeks
         b.   That the success of a leader is                 d.   Have a 10-day training (4   hours a
              about taking into account the                        day) in a month
              emotions of others
         c.   That the success of a leader lies on    57. Which need theory has three levels of
              how narrow or wide the span of              needs and allows individual to skip levels?
              control is
         d.   That the success of a leader lies on            a.   Maslow’s theory
              how satisfied in general his or her             b.   Two-factor theory
              subordinates                                    c.   ERG theory
                                                              d.   McClelland’s needs theory
53. In expectancy theory, _____ is the
    perceived relationship between the amount         58. An HR department decided to have a 360-
    of effort an employee puts in and the                 degree feedback in performance evaluation.
    resulting outcome, and _____ is the extent            Who observes employee performance in
    to which the outcome of a worker’s                    this case?
    performance will result in a particular
    consequence.                                              a.   Supervisor
                                                              b.   Subordinates
         a.   Instrumentality/expectancy                      c.   Peers
         b.   Instrumentality/valence                         d.   All of the above
         c.   Expectancy/instrumentality
         d.   Valence/expectancy                      59. In this stage of development, the team
                                                          works toward easing the tension from the
54. Instead of telling the applicant how much             previous stage. At this point, team members
    fun she will have working on the assembly             have either accepted their initial roles or
    line, the recruiter honestly tells her that the       made adjustments to roles for which they
    work is often boring and there is little              are best suited:
    chance for advancement. This is an
    example of:                                               a.   Forming
                                                              b.   Storming
         a.   RJP                                             c.   Norming
         b.   ELP                                             d.   Performing
         c.   CTT                                             e.   Adjourning
         d.   BPI
                                                      60. During the _____ stage of team
55. Applicants attempting to be interviewed               development, team members often become
    immediately after a poor applicant are                frustrated with their roles.
        a.   Forming                                        a.   Legitimate power
        b.   Storming                                       b.   Reward power
        c.   Norming                                        c.   Coercive power
        d.   Performing                                     d.   Expert power
        e.   Adjourning
                                                    66. What is a key disadvantage of using
61. A trainer was tasked to train an employee           internal recruitment methods?
    for a managerial position. Which of the
    following would be the BEST way to train                a.   It is expensive and time-consuming
    this employee?                                          b.   It lowers employee morale
                                                            c.   It limits the pool of candidates and
        a.   Role plays                                          diversity
        b.   Interactive videos                             d.   It increases training costs
        c.   In-basket technique
        d.   Job rotation
                                                    67. In the context of organizational structure,
                                                        which of the following best describes the
62. Which of the following best describes a             concept of “span of control”?
    derailed leader?
                                                            a.   The number of subordinates that
        a.   A leader who creates fear and                       report directly to a manager.
             abuses subordinates to achieve                 b.   The degree to which an
             organizational goals.                               organization is centralized or
        b.   A leader who is passive, avoids                     decentralized.
             decision-making, and provides no               c.   The process of dividing work into
             guidance.                                           distinct jobs and tasks.
        c.   A leader who was once effective                d.   The level of authority and
             but lost the ability to lead due to                 responsibility assigned to a
             personal      issues     or    poor                 position.
             interpersonal skills.
        d.   A leader who micromanages and          68. Montemayor Industries has a policy of
                                                        promoting employees who perform well.
             insists on absolute control.
                                                        However, in a recent performance review, it
                                                        has been noted that many of the people
63. Which of the following is a key risk of
                                                        promoted obtained poor reviews and do not
    having a laissez-faire leader?                      become effective supervisors. This scenario
                                                        exemplifies which concept?
        a.   Subordinates         may        feel
             micromanaged and untrusted                     a.   Peter principle
        b.   The     leader     may    prioritize           b.   Premack principle
             relationships over tasks                       c.   Ammerman principle
        c.   Team morale may rise due to                    d.   Normative principle
             increased autonomy
        d.   Organizational goals may be
             missed due to lack of direction and    69. According to the IMPACT theory of
             feedback.                                  leadership, which of the following
                                                        behavioral styles works BEST in a situation
                                                        of despair?
64. This type of power has the ability to
    dispense punishments.
                                                            a.   Informational
                                                            b.   Affiliation
        a.   Legitimate power
                                                            c.   Position
        b.   Reward power
                                                            d.   Magnetic
        c.   Coercive power
        d.   Expert power
                                                    70. The following statements are the
65. Adam, the CEO of Dragon Empire,                     disadvantages of formalization except:
    announced to his employees that whoever
    will be chosen as this year’s most                      a.   reduced innovativeness
    outstanding employee of the year will                   b.   slower pace of decision making
    receive a salary raise of 20,000 Php.                   c.   too many written rules and
                                                                 regulations
          d.   employee behavior      is    more              b. Coercion
               predictable                                    c. Stress management
                                                              d. Change resistor
For items number 71 to 75: Case of
                                                    76. Looking into research on Philippine
FreshConnect                                            workplace culture, the following statements
"FreshConnect," a mid-sized food distribution           are generally observed, except:
company, has used paper-based customer records
for years. Due to increased competition and              a.   Personalism in the workplace can blur
customer    demands     for   faster  service,                the lines between professional and
management decides to implement a digital                     personal relationships.
                                                         b.   Filipino employees tend to avoid
CRM system to streamline operations and
                                                              direct confrontation due to the value
improve customer service.                                     placed on smooth interpersonal
                                                              relationships.
After rolling out the new CRM system,                    c.   Pakikisama promotes team harmony
employees’ concerns, anxieties, and opposition                but can discourage dissenting
to the idea began to ease. What truly made                    opinions.
difference   was      how     the    stakeholders        d.   Decision-making         in     Filipino
                                                              organizations        is       typically
communicated this change to the employees.
                                                              decentralized and highly participative.
Making them understand that change is
necessary and that their old ways of doing things   77. Which of the following best describes the
is not working anymore has convinced                    purpose of using T-groups in organizational
employees to adapt.                                     development?
                                                         a.   To teach employees hard technical
71. Based on Kurt Lewin’s Force Field                         skills in a structured classroom
    Analysis model, you could say that the                    environment.
    organization is presently at what stage?
                                                         b.   To facilitate deeper interpersonal
     a.    Unfreezing                                         understanding and improve group
     b.    Moving                                             dynamics      through  unstructured,
     c.    Freezing                                           experiential learning.
     d.    Re-freezing
                                                         c.   To implement standardized behavioral
                                                              assessments      that       categorize
72. From the frame of Carnall’s stages of                     employees into personality types.
    change acceptance, you could say that in
    this case, the employees are in what stage?          d.   To directly measure job performance
                                                              through simulation-based productivity
     a.    Denial                                             testing.
     b.    Defense
     c.    Discarding                               78. What is the potential drawback of using
     d.    Adaptation                                   continuous reinforcement in shaping
                                                        employee behavior over time?
73. You could say that the employees are:
     a.    Change agents                                 a.   The behavior becomes too ingrained
     b.    Reluctant changers                                 and may be resistant to future change.
     c.    Change analyst                                b.   The behavior becomes dependent on
     d.    Receptive changers                                 reinforcement and may quickly
                                                              extinguish especially if reinforcement
74. What strategy is being applied in this case               stops.
    when it comes to reducing restraining                c.   The employee may generalize the
    forces?                                                   behavior across unrelated tasks,
                                                              reducing task accuracy.
     a.    Communication                                 d.   Continuous reinforcement leads to
     b.    Employee involvement                               excessive      competition      among
     c.    Negotiation                                        employees and weakens teamwork.
     d.    Coercion
                                                    79. Your company is implementing a
75. In times where there is resistance to               comprehensive program to improve
    change, this case proves that the best              organizational      effectiveness,    enhance
    strategy organizations can do to minimize           employee skills, and foster a positive work
    resistance is _____.                                culture. This initiative primarily focuses on:
          a. Communication                               a.   Organizational change
                                                         b.   Organizational development
     c.    Organizational transition
     d.    Both organizational development and               a.   III, II, I, V, IV
           organizational transition                         b.   III, V, I, IV, II
                                                             c.   IV, V, III, I, II
80. This is the process of gathering, analyzing,             d.   II, I, IV, V, III
    and structuring information about a job’s
    components,        characteristics,     and      86. In Feldman’s model of organizational
    requirements.                                        socialization, the stage where new
                                                         employees develop proficiency in their
          a.   Job Analysis                              roles and fully integrate into the
          b.   Human Resource Management                 organizational culture is called:
          c.   Job Description
          d.   Job Evaluation                                a.   Anticipatory Socialization
                                                             b.   Encounter
81. The first step in conducting a job analysis              c.   Assimilation
    is to:                                                   d.   Metamorphosis
          a.   Determine the essential KSAO’s        87. This is not a written document or part of a
          b.   Rate task statements                      formal agreement but implies a series of
          c.   Write task statements                     mutual expectations and satisfaction of
          d.   Identify tasks performed                  needs arising from the people-organization
                                                         relationship.
82. You are assessing candidates for a role that
    requires   quick      problem-solving     in             a.   Social exchange theory
    unpredictable situations. Which component                b.   Peter principle
    of KSAOs are you primarily evaluating?                   c.   Psychological contract
                                                             d.   Parkinson’s law
          a. Knowledge
          b. Other characteristics                   88. Which type of work team is primarily
          c. Abilities                                   responsible for daily operations, such as
          d. Skills                                      assembling products on a manufacturing
                                                         line?
83. A software developer must know how to
    write code using Python, Java, and C++.                  a.   Service team
    These requirements fall under which                      b.   Production team
    category of KSAOs?                                       c.   Management team
                                                             d.   Project team
          a. Knowledge
          b. Other characteristics                   89. It is the highest degree of which people and
          c. Abilities                                   teams must share resources to perform their
          d. Skills                                      jobs.
84. You are part of a selection panel hiring a               a.   Pooled interdependence
    field engineer who must climb structures,                b.   Reciprocal interdependence
    troubleshoot under pressure, interpret                   c.   Sequential interdependence
    complex schematics, and collaborate                      d.   Shared interdependence
    effectively with teams across regions.
    Which combination of KSAOs should be             90. Incongruence between a company’s
    prioritized in your selection criteria?              dominant values and an employee’s values
                                                         is known to
a.   Knowledge and skills only, since the job is
     technical                                               a.   Increase the chance that the
b.   Abilities and knowledge, because physical                    employee’s decisions will differ
     strength and technical info are the most                     from the organization’s preferences
     important                                               b.   Affect     the   employee’s     job
c.   Abilities, skills, and other characteristics,                satisfaction
     since performance depends on endurance,                 c.   Increase employee stress
     learned proficiencies, and personality traits           d.   All of the answers are correct
     d. Other characteristics only, because
     teamwork is the primary requirement             91. Because she knows that the COVID 19
                                                         pandemic negatively affected everyone,
                                                         Angel rates all her subordinates at the
85. Rearrange the following steps               of       upper end of the rating form. This is so
    recruitment.                                         none of them will fail the evaluation and
        I.       Searching                               perhaps lose their jobs. Angel is making a:
        II.      Evaluation and control
        III.     Planning                                    a.   Devil error
        IV.      Screening                                   b.   Central tendency error
        V.       Strategy development
        c.   Leniency error                                     d.     None of the statements is correct.
        d.   Distribution error
                                                     98. I. It is difficult to remove tenured
92. In assessment reports, which type of                 employees to work.
    statement is problematic because it is vague         II. Probationary employees typically do
    and can apply to almost anyone, thus                    not have benefits.
    lacking meaningful insight?
                                                                a.
                                                                 Both statements are correct.
        a.   Anecdotal statements                               b.
                                                                 Both statements are incorrect
        b.   Majority statements                                c.
                                                                 Only the first statement is correct.
        c.   Quid pro quo                                       d.
                                                                 Only the second statement is
        d.   Barnum statements                                   correct.
                                                     99. Which of the following demonstrates a
93. In which grapevine pattern do information            quid pro quo type of sexual harassment?
    flows randomly between individuals, where
    each person may or may not pass the                   a.         A manager who tells his employee
    information on?                                                  that she must sleep with him in order
                                                                     to get a raise.
        a.   Single strand grapevine                      b.         A staff shouts at her co-worker for
        b.   Gossip grapevine                                        being too bossy.
        c.   Probability grapevine                        c.         A male employee who continually
        d.   Cluster grapevine                                       gets touched in different places by
                                                                     other males.
94. What is a common characteristic of                    d.         Telling the front office staff that she is
    grapevine communication in organizations?                        stupid
                                                     100. Arrange the steps in giving a rejection
        a.   It is always accurate and reliable
                                                          letter:
        b.   It tends to spread quickly and
             informally
        c.   It follows formal reporting lines            I.         A promise to keep the applicant’s
        d.   It is controlled and monitored by                       resume on file
             management                                   II.        A compliment about the applicant’s
                                                                     qualifications
                                                          III.       A personally addressed and signed
95. Which of the following best describes the                        letter
    difference between orientation and                    IV.        A comment about the high
    onboarding?                                                      qualifications possessed by other
                                                                     applicants
        a.   Orientation is a one-time event,             V.         A wish of good luck for future
             while onboarding is an ongoing                          endeavors
             process                                      VI.        The company’s appreciation to the
        b.   Orientation is informal, onboarding                     applicant for applying for a position
             is formal                                               with the company.
        c.   Orientation is done by HR,                   VII.       Information about the individual who
             onboarding by supervisors only                          was actually hired
        d.   Orientation       happens      after
             onboarding is complete                                  A.   I, VII, V, VI, III, II, IV
                                                                     B.   VII, V, VI, I, III, II, IV
96. What is the MOST important use of                                C.   III, VI, II, IV, VII, V, I
    performance evaluation?                                          D.   I, II, III, IV, V, VI, VII
        a.   Salary increase
        b.   Performance feedback                      “One can choose to go back toward safety or
        c.   Promotion                               forward toward growth. Growth must be chosen
        d.   Termination                              again and again; fear must be overcome again
                                                             and again.” - Abraham Maslow
   97. Statement A: When organizations
       restructure, the result is often a decrease   A reminder not to be afraid to take risks.
       in the size of their workforce.               Conquer your fear in taking the board exam. Do
        Statement       B:     In     downsizing,    not be demotivated by the thought of failure
       organizations often target middle             instead, use it to grow.
       management to “flatten” the structure,
       reduce bureaucracy, and cut overhead          Prepare and condition yourselves. I know all of
       costs.                                        you can make it.
        a.   Only statement I is correct.            Manifesting 100% passing rate for this batch <3
        b.   Only statement II is correct.
        c.   Both statements are correct.                                                        - Miss A