Curriculum Vitae
MACKLINE AUMA
MOBILE: 0706783834
ID 29234140
EMAIL aumamackline21@gmail.com
PERSONAL PROFILE
A highly motivated, well-presented, and professional individual with a strong background in
hospitality and customer service. Possesses excellent interpersonal and communication skills,
a passion for delivering outstanding guest experiences, and the ability to remain calm and
efficient under pressure. Dedicated to upholding the highest standards of service while
contributing positively to a team-oriented environment. Eager to apply my skills and
enthusiasm in a dynamic hospitality role where I can continue to grow and make meaningful
contributions.
CAREER OBJECTIVE
To work in an environment where my knowledge and skills will match duties and
responsibilities.
KEY STRENGTHS
Highly responsible and accountable in all tasks
Quick learner with an open mind for new challenges
Positive, adaptable, and respectful
Creative in solving problems and generating ideas
Strong interpersonal and team collaboration skills
Committed to quality and professionalism in every role
KEY SKILLS
Exceptional customer service and communication
Conflict resolution and complaint handling
Knowledge of hospitality procedures and standards
Multitasking in high-pressure environments
Curriculum Vitae
PERSONAL ATRIBUTES
Self-disciplined and focused
Emotionally intelligent and considerate
Eager to acquire new knowledge and training
Friendly and welcoming personality
Can work well with minimal supervision
Willing to start at any level to earn experience
EDUCATIONAL /PROFESSIONAL SKILLS
2007-2010 Ombeyi secondary School
{KENYA CERTIFICATE OF SECONDARY EDUCATION}
1998 -2006 Kigoche Primary School
{KENYA CERTIFICATE OF PRIMARY EDUCATION}
Curriculum Vitae
Work Experience (Informal & Voluntary)
Hospitality Assistant
Casablanca Hotel & Resort — [Nairobi], [2017]– [2020]
Welcomed and checked in guests with efficiency and friendliness,
providing information about amenities and local attractions.
Managed guest inquiries, bookings, and complaints with professionalism
and patience.
Ensured cleanliness and readiness of rooms, worked closely with housekeeping and
maintenance teams.
Handled payments and reconciled daily cash reports using POS systems.
Wait staff / Restaurant Server
XYZ Fine Dining Restaurant — [Nairobi], [2021]–up to date
Provided outstanding dining service to customers, ensuring a high-quality experience
in a fast-paced environment.
Took orders, served food and drinks, and ensured guest needs were met promptly.
Worked with kitchen staff to maintain smooth service flow and uphold hygiene
standards.
Regularly received positive feedback and repeat customers due to friendly and
efficient service.
Hobbies and Interests
Travelling and exploring global cuisines
Reading hospitality and leadership books
Social volunteering and event organizing
Learning new languages and cultures
Languages
English – Fluent (Written and Spoken)
Kiswahili – Fluent (Written and Spoken)
Luo – Fluent (written and spoken)
Curriculum Vitae
REFEREES
1. Mr Omondi Aduda
Phone 0727594570
2. Victor Ochieng
PHONE 0716975387
