Ride the Shine

Scope of Work (SOW)

Project Title: Development of Car Wash Booking Platform (Website, Android & iOS Application)
Client: [Your Company Name]
Service Provider: [Developer/Company Name]
Date: [Insert Date]

1. Introduction
This Scope of Work outlines the requirements and deliverables for the development of a bilingual (English &
Arabic) digital platform for booking on-demand car wash services. The platform will enable customers in Saudi
Arabia to schedule car washes at their location, serviced by motorbike-based professionals.

2. Project Objectives
 Develop a responsive website, Android, and iOS application to allow customers to book car wash services.
 Include a loyalty-based reward points system to encourage repeat customers.
 Support bilingual experience (English & Arabic) with complete RTL/LTR UI.
 Provide a dedicated interface for bikers to manage their assigned jobs.
 Offer a centralized admin portal for operational control and analytics.

3. Project Deliverables
3.1 Customer-Facing Website
 Responsive design (mobile/tablet/desktop)
 Bilingual (English & Arabic) with language switcher
 User registration and login (email/mobile verification)
 Car wash package selection
 Location pinning via Google Maps
 Date and time slot booking
 Online payment integration (Mada, STC Pay, Visa, Mastercard)
 Booking history and user dashboard
 Contact and support integration
3.2 Android Mobile Application
 Native or cross-platform Android app
 User-friendly bilingual interface
 Features identical to website: booking, tracking, payments
 Push notifications for booking updates and reminders
 Booking history and user profile
3.3 iOS Mobile Application
 Native or cross-platform iOS app
 Full feature parity with Android app
 Compliant with Apple App Store guidelines and localization standards
3.4 Biker/Service Provider App
 Biker login and profile
 View assigned bookings and job details
 Accept/reject appointments
 Real-time customer location navigation
 Mark job status: Arrived, In Progress, Completed
 Daily/weekly earnings summary
3.5 Admin Panel
 Web-based admin dashboard (English & Arabic)
 User and biker management
 Booking management and reassignment
 Services and pricing management
 Reports and analytics (daily/monthly bookings, revenue, etc.)
 Multilingual content management
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3.6 Reward Points System
A built-in loyalty feature allowing users to accumulate and redeem reward points based on completed bookings.
Key Features:
 Points Accumulation:
o Earn points on each successful booking (e.g., 1 SAR = 1 Point or per completed service).
o Bonus points for first-time users or during promotional campaigns.
 Points Redemption:
o Users can apply points to get discounts on future bookings.
o Minimum threshold required to redeem (e.g., 500 points = 5 SAR discount).
 Transaction History:
o View earned and redeemed points with timestamps in user dashboard.
 Admin Control:
o Configure earning rate, redemption rules, and expiry duration from backend.
o Launch time-limited point-based promotions.
Optional Enhancements:
 Referral bonus (earn points for inviting friends).
 Tiered loyalty system (Silver, Gold, Platinum) based on total points.

4. Functional Requirements
 Multilingual Capability (English & Arabic)
 Real-Time Notifications (SMS, Email, In-App)
 Google Maps Integration
 Secure Payments (PCI-compliant gateways)
 OTP-based Authentication
 Reward Engine Integration
 Redemption Logic & Validation
 Admin Monitoring for Rewards
 Data Security (Encryption, HTTPS)

5. Technical Requirements
 Tech Stack: Developer to propose (e.g., Flutter, React, Node.js, Laravel, etc.)
 Cloud Hosting / Secure VPS Deployment
 Cross-browser and cross-device compatibility
 Mobile responsiveness
 Scalability for future growth
 Compliant with Saudi digital regulations
 Reward system logic must be audit-friendly and secure

6. Project Timeline
Phase Duration
Requirement Finalization X Days
UI/UX Design X Weeks
Development Phase X Weeks
Testing & QA X Weeks
Deployment & Go Live X Week

7. Support & Maintenance

 Initial support for X weeks post-launch
 Includes bug fixes, patch updates, and reward system troubleshooting
 Optional annual maintenance available upon request

8. Assumptions
 Client will provide branding assets and Arabic translations or approvals
 Developer will assist with deployment and app store submissions

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 Client will define reward point rules before development completion
 Client will review and approve all key deliverables and language content

9. Acceptance & Approval

Upon mutual acceptance of this Scope of Work, both parties will proceed to a formal agreement and project
commencement.
Client Name & Signature: ________________________
Developer Name & Signature: ____________________
Date: ____________________

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