BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
Quantitative assessment of the challenges faced by the Binan City
Senior high school San Antonio Campus in Computer Systems
Servicing NCII
A Research Work Presented to Mrs. Adelita Castillo
Inquiries Investigation and Immersion Teacher
In Partial Fulfillment of the Requirements
of the Subject Inquiries Investigation
and Immersion
Submitted By:
ARELLANO, ANGELO
ETAC, WILMER
KARUNUNGAN, JOSHUA
KARUNUNGAN, SABADISTO
LAURIO, REYMARK
PADILLA, GIAN CARLO
MARCH 2025
SENIOR HIGH SCHOOL
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
Approval sheet
The dissertation titled “Quantitative assessment of the challenges faced
by the Binan City Senior high school San Antonio Campus in Computer
Systems Servicing NCII” prepared and submitted by Joshua B.
Karunungan
In partial fulfillment of the requirements for the degree Information and
Communication Technology major in Computer Systems Servicing NCll.
Mrs. Adelita Castillo
adviser
Panel of Example
Approved and accepted by the committee on Oral Examination with the
grade of _________
Panelist
Panelist Panelist
Panelist
Acknowledgement
The researchers would like to thank first to our Lord Jesus that guides
him to lead this research and the researchers that dedicated to this research
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
Rojane Bernas TVL CSS teacher of Binan City Senior High School
San Antonion Campus
Dedication
This research was dedicated to our beloved school in San Antonio and
to our fellow CSS student that experiencing challenges that hinders their
productivity in CSS
Abstract
The research attempts to provide insights that can assist educators
and policymakers in creating more effective strategies to improve student
learning outcomes and better prepare them for professions in the technology
sector by identifying and assessing these obstacles. To Identify the possible
solution for these challenges and to fill the gaps between them. And help
students to improve their productivity in this specialization. To ensure that the
quality of teaching on the student is to be more productive for engaging in real
life situation
List of tables
Data gathered of the challenges faced of ………………………….. 10
grade 11 CSS students
Data gathered of the challenges faced of …………………………... 12
grade 12 CSS students
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
Table of content
Preliminaries
Title page ……………………………………………………………. I
Approval sheet ……………………………………………………… II
Acknowledgement …………………………………………………. III
Abstract ……………………………………………………………… III
List of tables ………………………………………………………… III
Chapter 1 ……………………………………………………………. 4
Introduction ………………………………………………….. 4
Objectives ……………………………………………………. 5
Statement of the problem …………………………………... 5
Definition of terms …………………………………………… 6
Chapter 2 …………………………………………………………….. 7
Review related literature ……………………………………. 7
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
Chapter 1
Introduction
Due to the quick development of the of the technology, computer systems
are now necessary component of the daily life and require thorough
understanding of upkeep and troubleshooting. Computer System Servicing
(CSS) courses at senior high schools are designed to give students the
fundamental knowledge and abilities needed to manage and repair computer
systems.
But even with this field's significance, students frequently face major
obstacles that can hinder their ability to learn and perform well. The purpose
of this study is to give a quantitative evaluation of the typical challenges that
senior high school CSS students confront. The research attempts to provide
insights that can assist educators and policymakers in creating more effective
strategies to improve student learning outcomes and better prepare them for
professions in the technology sector by identifying and assessing these
obstacles.
In this modern world we prepare the new generation especially the students
capable of dealing with technology and modern times skills. Thus, there are
also challenges encountered by the students in dealing with such (Rianne
Acebo, et. al 2019)
students often face challenges due to a lack of preparation, which can hinder
their performance and adaptability in work settings (Brown & Green, 2021).
In this current study, the response of PA was based on the assumption that
students exhibits GTS because of a lack of skills (Rex Perez 2021 et. al)
It requires a system of thoughts and action to overcome any challenges that
others face ideal troubleshooting skills mean you begin with gathering
maximum information to define the actual problem and provide the best
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
prescribe solution by generating and evaluating all possible solutions.
(Carlmalone S. Mabilog, Maricar O Torebellas 2019)
Objectives
This study aims to assess the challenges faced by the CSS students in
Binan City Senior High School San Antonio Campus, and provide solution to
it.
This study analyze, defines and address the issue or challenges faced by the
CSS students.
This study will inform them how to solve the challenges in Grade 12 CSS
students in Binan City Senior High School San Antonio Campus base on the
data gathering of this study.
This study aims to gather empirical data and statistical insights into common
barriers, pain points, and areas of struggle experienced by this students
population in context of computer system servicing education.
Statement of the problem
This study aims to know the challenges that can hinder their good
performance.
Specially it aims to answer the following.
1. Students profile
1.1 Name
1.2 Age
1.3 Section
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
2. What are the common challenges you faced on CSS subject.
3. What are the main technical issue you faced in laboratory during your
performance task
Research questions
What are the common academic challenges faced by the CSS students in
Binan City Senior High School San Antonio Campus?
What are the primary technical challenges encountered in Laboratory?
What are the most typical obstacles that Binan city senior high school in
CSS?
What are the solution to this challenges in CSS?
Significance of the study
Students: It can gives understanding on how these challenges be solved
Educators: The study's conclusions can help educators improve their teaching
methods so they can better meet the needs of their students.
Institution: If the institution faced the same problem they will be able to
manage it
Community: It can strengthen their quality of work through the technical
challenges that can be solved in this study.
Scope and delimitation
This study only focused on the TVL - CSS challenges and not on other
subject
This study scopes all of the CSS students in Binan city senior high school San
Antonio Campus. Other strand are not included only CSS students
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
Definition of terms
Computer System Servicing: A Technical Vocational program the installation,
maintenance, and repair of computer systems and networks.
Challenges: Refers to any difficulties obstacles, or problems faced by
students that hinder their learning and performance.
CSS – Computer System Servicing
CHAPTER 2
Review related literature
This are the reviews of this research on the related studies and literature
In this modern world we prepare the new generation especially the
students capable of dealing with technology and modern times skills. Thus,
there are also challenges encountered by the students in dealing with such
(Rianne Acebo, et. al 2019)
Students often face challenges due to a lack of preparation, which can
hinder their performance and adaptability in work settings (Brown & Green,
2021).
In this current study, the response of PA was based on the assumption
that students exhibits GTS because of a lack of skills (Rex Perez 2021 et. al)
It requires a system of thoughts and action to overcome any
challenges that others face ideal troubleshooting skills mean you begin with
gathering maximum information to define the actual problem and provide the
best prescribe solution by generating and evaluating all possible solutions.
(Carlmalone S. Mabilog, Maricar O Torebellas 2019)
Bencito(2021) revealed that this is because TVL strand need much
more practical and on-site
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
learning and on-the-spot experience compared to the other strands, which is
more
adaptable under the modular distance learning modality. Considering these,
the
performance of the students taking the TVL strand was greatly affected by the
abrupt change in learning system, thus preventing them to fully grasp the
concepts
and to develop their skills.
Consistent lower academic performance at the Senior High School is
a threat to every country’s educational (Evan Austin Brews, Benjamin
Nketiah, Richard Koranteng 2021)
Chapter 3
Research Methodology
This study employs a quasi-experimental research design to investigate the
challenges encountered by students in their respective strands. The quasi-
experimental approach allows for an in-depth examination of the participants'
experiences without manipulating variables.
Data Collection
To gather comprehensive data, this study utilizes:
1. Surveys: Standardized questionnaires to collect quantitative data on
students' demographic information, academic performance, and perceived
challenges.
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
2. Interviews: Semi-structured, in-depth interviews with students, teachers,
and administrators to gather qualitative insights into the nature and severity of
challenges faced.
3. Focus Group Discussions: Moderated group sessions to explore common
themes, patterns, and experiences among students.
Data Analysis
Collected data will undergo:
1. Descriptive statistics: Frequency distributions, means, and standard
deviations to summarize demographic and academic performance data.
2. Content analysis: Thematic coding and categorization of interview and
focus group transcripts to identify emerging themes and patterns.
3. Inferential statistics: Regression analysis to examine relationships between
variables (e.g., academic performance and challenge severity).
Sampling Strategy
Participants will include:
1. Convenience sampling: Accessibility and willingness to participate.
2.Purposive sampling: Selecting students with diverse academic backgrounds
and performance levels.
Ethical Considerations
To ensure confidentiality and anonymity:
1. Informed consent forms will be distributed.
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
2. Data anonymization and coding.
3. Participants' rights and confidentiality respected.
Expected Outcomes
This study aims to:
1. Identify prevalent technical and common challenges faced by students.
2. Determine the frequency and severity of these challenges.
3. Explore relationships between academic performance and challenge
severity.
4. Inform educators and policymakers about targeted support strategies.
Limitations
Potential limitations include:
1. Self-reported data biases.
2. Sampling limitations (non-probability sampling).
3. Limited generalizability due to specific strand focus.
Future Directions
Findings will guide future research on:
1. Developing targeted interventions.
2. Investigating longitudinal effects.
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
3. Exploring intersections with socio-economic factors.
Chapter 4
Data analysis and interpreatation
This is the result of our intensive data collection efforts, which made
use of a thorough survey intended to elicit pertinent and meaningful data from
a wide variety of participants.
Data gathered of the challenges faced of
grade 11 CSS students
No good ventilation 54% of grade 11 CSS students
in the room
Lack of tools 10% of grade 11 CSS students
No internet 6% of grade 11 CSS students
Assembling and disassembling 20% of grade 11 CSS students
computer system
Interpretation
Most of all grade 11 student uncomforted to their laboratory or classroom
because of no good ventilation in the area, so it is possible that the heat
cannot escape in the learning area, and it can heat exhaustion to the
students, and also it can damage any computer in the laboratory so the
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
students have experienced the difficulty on assembling a computer parts even
dis assembling it.
The other problem is the lack of tools because it can limit the outcome of work
because of the lack of tool and equipment. And the last is no internet because
the fourth quarter task of the grade 11 is the network cabling so they can test
the quality of cable they make.
Data gathered of the challenges faced of
grade 12 CSS students
Defective PC 25% of grade 12 CSS students
Server set-up 19% of grade 12 CSS students
Lack of tools 15% of grade 12 CSS students
Slow PC/Old PC 13% of grade 12 CSS students
OS setup 7% of grade 12 CSS students
The 31% of all is in the rest of this challenges
Lan Cabling
Unstable network
Corrupted files
Assembling PC
Broken electrical lines
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
Interpretation
The grade 12 CSS is facing a problem on every defective pc even though
some can recover and fix but the the other are not. And mostly the grade 12
facing the majors of their strand the challenges in fixing computers like server
set-ups wifi configuration and Internet configuration, even installing apps and
OS(Operating system). But like on the grade 11 also the grade 12 is
experiencing lack of tools in their laboratory that limits thts their work and its
outcome.
The rest of all challenges are very common in this they are not much
higher than any but still we must eliminate this like the broken line. This is a
serious hazard that can harm any technician in their work this answers are
answer of only one person on this grade level
Chapter 5
Conclusion
The findings of this research is the especially to CSS student must be
implemented on the campus for student’s sake. The major ones that is
leading on this must be eliminate by: first in the grade 11 their laboratory must
in good condition if there is no other way to get ventilated, air-conditioning is
the best way to condition the lab. The tools must be provided for the best
performance of the students.
The challenges faced by the students must be the first concern because it can
hinder the performance of the students and also make their learning
effectively to perform well not only in their major TVL – Technology Livelihood
Education but to other subjects also. This statistics can help us to know the
challenges of all and the primary concern of the students so we can help them
to support them in their specialization.
Recommendation
We must focus on the on the first and highly concerned challenges so we can
help them improve their performance.
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
The second things is the least among the concerned but very important
so we can reduce the difficulties on the workplace.
Make sure that all devices are up to date, because this is the very
crucial part of this specialization especially the technologies are keep on
improving.
Reference
Rianne faye Acebo, Ichyl Egos, Cherry Astronomo,
Rhea Mae Banglos, Danica Bianca Sexiona (2019), Challenges in computer
system servicing
Rosales, Victor. (2024). Assessment of the Basic Competencies of Senior
High School Students in the Work Immersion.
10.36948/ijfmr.2024.v06i03.21385.
Carlmalone S. Mabiog, Maricar O. Torebellas (2019) Fundamentals of
troubleshooting, Luis Y. Ferrer Jr. Senior High School, South square village
Pasong kawayan ll City of General Trias, Cavite
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BIÑAN CITY SENIOR HIGH SCHOOL-SAN ANTONIO CAMPUS
TECHNICAL, VOCATIONAL, AND LIVELIHOOD
Information and Communication Technology
Computer System Servicing NCII
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