EFFECTIVE BY DR HIBEENZU BORNWELL
COMMUNICATION
INTRODUCTION TO
EFFECTIVE
COMMUNICATION
"Welcome to our communication skills session! Effective
communication is the foundation of success in all aspects of life,
whether personal or professional. Developing strong
communication skills enables you to express yourself clearly, build
meaningful relationships, and navigate conflicts with confidence.
In this session, we'll explore key principles and techniques to
enhance your communication skills, empowering you to connect
with others more effectively and achieve your goals."
WHAT IS EFFECTIVE
COMMUNICATION?
Effective communication: The process of exchanging information,
ideas, or messages between individuals or groups in a way that
promotes mutual understanding, clarity, and connection.
FUNDAMENTAL
1. Sender: The person or entity initiating the
communication.
2. Message: The information, idea, or thought
ELEMENTS OF
being conveyed.
3. Channel: The medium through which the
message is transmitted (e.g., verbal, non-
COMMUNICATION verbal, written, visual).
4. Receiver: The person or entity receiving the
message.
5. Feedback: The response or reaction of
the receiver to the message.
Fundamental elements of communication: The basic
components that make up the communication process,
These elements work together to facilitate
including sender, message, channel, receiver, and
effective communication.
feedback, which work together to facilitate effective
communication.
COMMUNICATION BARRIERS AND
HOW TO OVERCOME THEM
1. Language Barriers: Differences in
language, dialect, or vocabulary can
hinder understanding. To overcome communication
2. Physical Barriers: Environmental barriers, use strategies like
factors like noise, distance, or simple language and visual aids
physical obstacles can disrupt for language barriers, choose
communication. quiet environments and
3. Emotional Barriers: Strong leverage technology for
emotions, biases, or personal issues physical barriers, practice
can affect how messages are sent or empathy and manage emotions
received. for emotional barriers, and be
4. Psychological Barriers:
aware of biases and focus on
Differences in perception, attitude, or
shared goals for psychological
mindset can lead to miscommunication
barriers.
or misunderstandings.
NON-VERBAL
LANGUAGE:
BEYOND WORDS
Nonverbal language refers to
communication without words,
conveyed through body language,
facial expressions, eye contact, touch,
proximity, and tone of voice, which
can convey emotions, attitudes, and
intentions, complementing or
sometimes contradicting verbal
messages.
95%
BENEFITS OF EFFECTIVE COMMUNICATION
Effective communication has numerous benefits, including improved relationships,
increased productivity, better decision-making, conflict resolution, enhanced customer
satisfaction, and increased employee engagement, ultimately contributing to personal
and professional success.
ASSERTIVENESS:
EXPRESSING
OURSELVES WITH
RESPECT
Assertiveness is expressing thoughts, feelings, and
needs clearly, directly, and respectfully while
considering others' rights and feelings, promoting
healthy relationships, self-esteem, and effective
communication.
Building rapport and trust
Active listening is a powerful communication skill involves showing genuine
that involves fully concentrating on and
comprehending the speaker's message, including
interest, active listening,
emotions, tone, and underlying meaning. It finding common ground, being
builds trust, resolves conflicts, and promotes transparent, and following
collaboration, leading to stronger relationships
through on commitments,
and better understanding.
establishing strong
relationships and promoting
effective communication.
Clear expression in
communication involves
NEGOTIATION
conveying thoughts, ideas, and
needs in a straightforward, Seeking mutually beneficial solutions
in negotiation involves finding
concise, and understandable
outcomes that satisfy all parties'
SKILLS IN
manner, using simple language, interests and needs, creating a win-
organized thoughts, and win situation that fosters long-term
specific examples to prevent relationships, trust, and
COMMUNICATION
collaboration, leading to more
misunderstandings and promote
productive and successful
mutual understanding. agreements.
Flexibility and openness in
communication involve being
adaptable to new ideas, willing
to compromise, and receptive to
different viewpoints and
feedback, fostering
collaboration, creativity, and
effective problem-solving for
better outcomes.
COMMUNICATION IN
PERSONAL
RELATIONSHIPS
Effective communication is the foundation of
healthy personal relationships, involving
active listening, open expression, empathy,
and emotional intelligence to strengthen
bonds, build trust, and navigate challenges for
more fulfilling relationships.
THANK YOU
VERY MUCH
"Enhance yor communication skills with our certification program! For more
information, please contact Dr. Hibeenzu Bornwell at +260 770 222 631."
