Redirection order

If you will be temporarily away from home or are moving

Receive your mail wherever you go. Our REDIRECTION SERVICE will ■ A climate-friendly product – the REDIRECTION SERVICE prevents
forward your mail automatically to the requested address. unnecessary delivery attempts to a former address, and the
Are you moving or planning to be away from home for a while? Use forwarding of your mail items is always carbon-neutral. The
emissions caused by transport are compensated through
our REDIRECTION SERVICE. Mail items will also be redirected to the
investments in climate protection projects.
requested address for up to 12 months in cases of death or other
■ Notifications of your relocation to important third parties – upon
reasons.
request, contractual partners such as banks or insurance
companies will be notified of your new address so that they can
To make sure that you always get your mail without exception, submit continue to reach you (relevant if you move).
your redirection order no later than five days before the date you want
forwarding to begin. What else is important to know about using the REDIRECTION
SERVICE?
When should I use the REDIRECTION SERVICE? ■ Please note that it will take longer than normal for forwarded mail
If your recipient address for mail items has changed for one of the to reach you.
following reasons: ■ If you are only going to be temporarily absent from your current
■ A move address, please note that mail items that we receive one day
■ A case of death before the end of the forwarding period will still be forwarded.
■ Guardianship – for court-ordered guardianship (‚gerichtlich
■ If you are having problems with mail forwarding to an
angeordneter Betreuung‘) or health care proxy under private international address, please contact the local postal services
sector law (‚privatrechtlicher Betreuungsvollmacht‘) provider to ensure that the items have not been incorrectly
processed there or that the delay is caused by a different reason
■ Insolvency
other than the typical forwarding delay.
■ Temporary absence, i.e., temporary change of address (e.g., a
■ You can help us make sure that you get your mail at your new
temporary job transfer, a stay for medical reasons, or similar)
location without any problems. How?
– If you are moving to a new address, remove any name
A private redirection order is requested for one or more persons of a
labels/plates or other labels (e.g. ‚Bitte keine Werbung‘
household who are the designated recipients of mail items.
(no advertising)) from mailboxes and door buzzers.
– Make sure that the mailbox at your new address/new location
A business redirection order is requested for the designated recipient is labeled clearly and that it can be easily accessed by our
of mail items for whom the REDIRECTION SERVICE is set up at an delivery staff.
establishment, a company or a public organization. – Make sure that your street number is clearly visible at your
new address.
Please note: – Notify your contacts (e.g., publishers or banks) about your
Submit your redirection order no later than five working days before change of address.
the date you want forwarding to begin.
Deutsche Post offers contractual time periods of six or 12 months (for How can I order the REDIRECTION SERVICE?
moves, cases of death or other reasons) for mail forwarding. The mini- You can order the REDIRECTION SERVICE online at our Deutsche Post
mum time period for mail forwarding during a temporary absence is 14 shop, at one of our Deutsche Post retail outlets by using a set of forms
days, the maximum 12 months.
or at a Poststation. Please note that REDIRECTION SERVICE forwarding
requests of 12 months can only be ordered online in the Deutsche Post
What is included in the REDIRECTION SERVICE?
■ shop. To make sure you’re never out of touch, order the REDIRECTION
Forwarding of mail items to the new address – for all individuals
of a private household listed in the order (private order, 12 SERVICE no later than five days before the date you want forwarding to
persons maximum) or a company (business mail forwarding begin.
request).

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