CHAPTER 1

INTRODUCTION

An internship is a learning situation where the student has the opportunity to gain practical
experience. When places in this situation, students expand their concepts of different
organizational structures and different working relationships within the workplace.

This project report provides over all information about Updater Services limited company in
Chennai, Tamil Nadu. The company provides Major Services such as Integrated Facility
Management Services, Soft Services, and Production Support Services & Engineering Services.
The company also provides such Other Services also they are Institutional Catering, Warehouse
Management & General Staffing. Today they have grown to have a diversified product range in
the market.

Here in this report, we discuss briefly about various functional departments in UDS company
which are Operations department , Accounting & Finance department , Human Resource
department , Legal department , Business Development department & IT department and gives
clear study about Updater services limited profile , history , vision , mission , values , board of
directors , organization structure , customer , competitor , achievements , awards , certification ,
services profile & my observations and learning‟s.

NEED FOR THE STUDY:

The major need for this study is to know how the various functions of the departments that are
carried out in the company.

OBJECTIVE OF THE STUDY:

 To get Organization exposure, practical experience and knowledge.

 To familiarize with business organization.
 To get practical experience regarding the organizational function.
 To understand the functions of Operation, Accounting & Finance, HR, Legal, Business
development and IT departments.
 To understand the culture in the organization and its effect on employees.

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 CHAPTER 2

INDUSTRY PROFILE

INTEGRATED FACILITY MANAGEMENT - GLOBAL VIEW:

The Integrated Facility Management Market size is estimated at USD 154.19 billion in 2024, and
is expected to reach USD 217.08 billion by 2029, growing at a CAGR of 7.08% during the
forecast period (2024-2029).

Fig No. 2.1

Integrated Facility Management Market Analysis:

An integrated facilities management (IFM) primarily brings all the facility management contracts
under a single service. IFM combines complex facilities management and soft FM, such as
security, cleaning, and waste management. Bringing all these different services together under a
single umbrella can result in better customer service, better coordination between FM services,
and consolidated costs to bring everything in under budget.

2
The global Facility Management (FM) market is witnessing a major transformation driven by
technology innovation, new business models, emerging value propositions, competitive
disruption, and new service offerings as value propositions are shifting to service outcomes, user
experience, and business productivity.

Businesses/ companies are increasingly using outsourcing of FM services as a strategy, to

achieve strategic advantages like improving their competitive advantage and achieving market
preservation or dominance goals.

INTEGRATED FACILITY MANAGEMENT - DOMESTIC VIEW:

The demand for India Facility Management Services was valued at USD 139485.5 million in
2022 and is expected to reach USD 258177.9 Million in 2030, growing at a CAGR of 8.00%
between 2023 and 2030. The most popular market segment is comprehensive services.
Commercial buildings dominate the India facility management services market, with healthcare
facilities being the fastest-growing segment. A security service is the most popular market
segment. Comprehensive outsourcing is the dominating market sector.

India Facility Management Services Price

Range

Low
Medium
High

Fig No. 2.2

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 CHAPTER 3

COMPANY PROFILE

3.1 ABOUT UDS:

UDS Company was founded by Raghunandana Tangirala who has over 30 years of experience in
the integrated business services industry. We commenced operations in 1990 as housekeeping
and catering Services Company situated at Chennai, Tamil Nadu. Over the years, we have
evolved into an integrated business services platform with a pan India presence serving
customers across industries and business service lines. We are led by a well-qualified and
experienced management team, which has robust experience in the sectors in which we operate,
and which has demonstrated its ability to manage and grow our operations across segments that
we operate in.

UDS is the preferred business services partner to 1,300+ customers across India. We commenced
operations over 30 years ago as a Chennai based facilities management organization and have
since, grown to have a pan India presence and become the second largest company in the IFM
space across the country. Our diverse range of services, customer base across sectors, ranging
from manufacturing to retail sector and healthcare to metro rail and airports, and the strength of
our brand, have enabled us to strengthen our leading position.

Updater Services Ltd (UDS), based in Chennai, is a leading integrated facilities management and
business services company in India. Founded in 1985, UDS has grown significantly over the past
three decades and now serves over 1,300 customers across various sectors, including
manufacturing, retail, healthcare, and transportation. Their service offerings range from facilities
management and staffing services to warehouse management, institutional catering, and
technology services.

UDS has a strong track record of growth through both organic expansion and strategic
acquisitions, including companies like Avon Solutions and Logistics, Stan worth Management,
and Matrix Business Services. This growth strategy has allowed them to enhance their service
portfolio and expand their market presence across India.

4
COMPANY BASIC INFORMATION:

CIN U74140TN2003PLC051955

Type of the company Public Company

Category and Sub-category of the company Company limited by shares

Indian Non-Government company

Founder Raghunandana Tangirala

Founded in the year 1990

Headquarters Kotturpuram, Chennai

Customers 1300+ (All over India)

350+ (In Chennai)
Incorporation date 13/11/2003

Date of AGM 29th Nov 2023

Date of Board meeting 20th May 2024

Date of Balance sheet 31st Mar 2024

Turnover Rs. 13,085,420,000 (Year 2022-2023)

Website www.uds.in

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3.2 HISTORY - Leading Integrated Business Services Platform:

UDS is a leading, focused, and integrated business services platform in India offering integrated
facilities management services and other services to our customers with a pan India presence.
Our portfolio of services has also evolved over the years to cater to the needs of diverse customer
segments across a range of sectors including FMCG, manufacturing and engineering, banking,
financial services, and insurance (BFSI), healthcare, information technology / information
technology enabled services (IT), automobiles, logistics and warehousing, airports, ports,
infrastructure and retail, among others.

The company's focus on operational excellence, customer satisfaction, and innovative service
delivery is supported by their robust management team and a large, skilled workforce. They
leverage technology to drive efficiency and quality in their services, contributing to their
reputation as a reliable business partner.

We believe our ability to offer customized services to fit the needs of our customers across
various business verticals allows us to deepen our relationships with our customers and enables
us to target a greater share of their requirements thereby leading to recurring business. Our pan
India presence, the ability to hire, train and deploy people across the country and the capability to
deliver services that satisfy the needs of our customers, have enabled us to retain them for long
periods of time. We believe that our effort to develop a consultative, long-term partnership
model of service delivery has enabled us to effectively capitalize on our customers‟ increasing
service requirements.

UDS business growth is attributable to our strong management culture fostered by an

entrepreneurial spirit and an ownership mindset. We are supported by a robust management and
operations team of individuals who are well-qualified and experienced in their respective areas
and who have demonstrated their ability not only to manage and grow our operations
organically, but also to assist in acquiring and integrating other businesses. This team has also
been instrumental in establishing and maintaining enduring relationships with our customers.

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3.3 VISION & MISSION:

VISION OF THE COMPANY:

 We will achieve this by leveraging our decades of real world experience, extensive
domain knowledge and our technology enabled platforms.
 This powered by a desire to demonstrate innovation in thought and excellence in action
allows us to help customers meet their goals.

MISSION OF THE COMPANY:

"To be an Essential Partner of Every Enterprise by delivering Exceptional Business Services"

3.4 VALUES:

VALUES OF THE COMPANY:

 HAPPY PEOPLE: We foster a work culture where happy people will be engaged at
work.

 CLEAR PURPOSE: We make plans that are executed by people working together in
harmony with necessary resources.

 BETTER EVERYDAY: We use technology and innovation to improve our performance.

 DO GOOD: We strive to be good corporate citizens guided by the principals of ethical
governance.

 BALANCE ALL: We attempt to balance the interests of all stakeholders and promote a
healthy, diverse and inclusive workplace.

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3.5 BOARD OF DIRECTORS

BOARD OF DIRECTORS:

RAGHUNANDANA TANGIRALA – FOUNDER, CHAIRMAN &

MANAGING DIRECTOR

Raghunandana Tangirala is the Promoter, Chairman of the Board and

Managing Director on the Board of our Company. He is one of the
founding directors of our Company and has been on our board since the
incorporation of our Company. In our Company, he focuses primarily
on corporate governance, organizational development, capital allocation
and strategic growth of the Company. He holds a bachelor‟s degree in commerce from Faculty of
Commerce, University of Madras. He has approximately 30 years of experience in the service
sector as an entrepreneur.

AMITABH JAIPURIA – NON EXECUTIVEDIRECTOR

Amitabh Jaipuria is an Additional Director (Non Executive Director)

on the Board of our Company. He holds a bachelor‟s degree in science
from University of Bombay and a post-graduate diploma in
management from XLRI, Jamshedpur. In our Company, he focuses on
corporate affairs, investor relations and key strategic initiatives. He
was previously associated with Ziqitza Healthcare Limited as the
managing director & CEO, First Meridian Business Services Pvt. Ltd. as the president-general
staffing/managed & allied services, Quess Corp Limited as president & chief executive officer –
global services, Reliance Jio Infocomm Limited as the head – fixed business, AGS Transact
Technologies Limited as the chief executive officer in the banking department, Monsanto India
Limited as the managing director, PepsiCo India Holdings Pvt. Ltd. as the market unit general
manager – west market unit, Reliance Infocomm, GE Lighting India (P) Ltd and Blow Past
Limited.

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AMIT CHOUDHARY – INDEPENDENT DIRECTOR

Amit Choudhary is an Independent Director on the Board of

our Company. He holds a bachelor‟s degree in commerce from
the University of Calcutta. He has passed the final examination
held by the Institute of Chartered Accountants of India and was
awarded a proficiency certificate. He was previously associated
with Procter & Gamble as the group manager – finance &
accounting.

JIGYASA SHARMA –NON EXECUTIVE DIRECTOR

Jigyasa Sharma is a Non-Executive Director on the Board of

our Company. She is a Smart Communities Program Manager
at US Ignite, where she spearheads initiatives addressing a
spectrum of technology policy issues within US Ignite
communities. With a keen focus on innovation districts (test
beds), connectivity, mobility, digital trust, data governance,
equity, and community engagement, Jigyasa has made
significant contributions to projects with the National Science
Foundation (NSF), Purdue Research Foundation, and Toyota Mobility Foundation. Bringing a
wealth of experience in economics and policy, Jigyasa has an extensive background in
collaborating with non-profits and government entities in diverse global settings, including the
United States, Singapore, India, China, and Indonesia. Jigyasa's academic journey is marked by
academic excellence, having earned her Bachelor‟s degree in Economics from the University Of
Delhi, India, a Master‟s Degree in Applied Economics from the National University of
Singapore, and a second Master‟s Degree in Public Policy from the prestigious University of
California, Berkeley.

9
SUNIL REWACHAND CHANDIRAMANI – INDEPENDENT
DIRECTOR

Sunil Rewachand Chandiramani is an Independent Director on the

Board of our Company. He holds a bachelor‟s degree in commerce
from Sydenham College of Commerce and Economics, University of
Bombay, and ahonors diploma in systems management from National
Institute of Information Technology. He is an associate member of
Institute of Chartered Accountants of India. He has previously served
as a partner of Ernst & Young India, and a partner of S. R. Batliboi& Co LLP.

SANGEETA SUMESH – INDEPENDENT DIRECTOR

Sangeeta Sumesh is an Independent Director on the Board of our

Company. She holds a bachelor‟s degree in commerce from University
of Madras. She is an associate member of the Institute of Chartered
Accountants of India and has passed the final examination held by the
Institute of Cost and Work Accountants of India. She has completed the
course on „Maximizing your leadership potential – India‟ conducted by
Harvard Business School, Boston, Massachusetts. Further, the International Coach Federation
has conferred the designation of „Professional Certified Coach‟ on her. She served as an
executive director and a chief financial officer with Dun & Bradstreet Technologies Private
Limited. She was previously associated with Lovelock & Lewes as articled clerk, Lebara
Foundation, Thales Software India Private Ltd as head – finance & accounts, Tupperware India
Pvt Ltd as distributor management advisor (southern region), Alstom Limited as an internal
auditor and Price Waterhouse Coopers as manager in entrepreneurial advisory division.

10
 3.6 ORGANIZATION STRUCTURE

BOD

CEO / MD

OPERATION ACCOUNTING HR DEPART- LEGAL BUSINESS IT

DEPART- & FINANCE MENT DEPART- DEVELOPMENT DEPART-
MENT DEPARTMENT MENT DEPARTMENT MENT

Recruitment
Recruitment and Staffing Business Market IT Support /
of Compliance Analysis Help Desk
Operational Staff
Staff (HK, Welfare Strategy Customer System
M&E, etc.) Compliance Relations Administration
HR
Training Compliance Policy Business Software
and Compliance Strategy and Administration
Transition Planning
Performance
Management
Pest Control Innovation

EH&S

FINANCE ACCOUNTING
DEPARTMENT DEPARTMENT

Procurement Payable
Planning &
Budgeting
Invoice
Receivables
(Billing)
Investments
Accounting Payroll
Taxation

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3.7 CUSTOMER:

Updater Services Limited (UDS) manages a diverse client portfolio with over 1300
global customers, including more than 350 in Chennai alone. Among these clients are prestigious
entities such as Sun TV, Infosys, Mahindra, British Council, ITC Hotel, Hyundai, Sony, EY, and
Price Waterhouse. These top-tier companies have entrusted UDS with their service needs for
more than two decades, underscoring the company's reputation for reliability and excellence in
service delivery.

UDS's extensive client base spans across various industries, showcasing its versatility and
capability to meet diverse business requirements. The company's services are tailored to provide
efficient solutions in facilities management, operational support, and customer satisfaction,
essential for maintaining its leadership in the competitive service sector.UDS distinguishes itself
through proactive customer service strategies that ensure not only meeting but consistently
exceeding client expectations. This proactive approach has earned UDS a reputation for
responsiveness, professionalism, and innovation in service solutions tailored to each client's
specific needs.

Updater Services Limited's expansive client base and longstanding partnerships with
esteemed companies underscore its position as a preferred service provider known for reliability,
excellence, and client-focused service delivery. UDS's ability to nurture enduring relationships
over decades reflects its dedication to quality service and reinforces its role as a trusted partner in
fostering business resilience and operational efficiency.

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3.8 COMPETITOR:

UDS Company faces competition from various companies. Here there are some commonly
known competitors in the field:

1. BVG India Ltd – BVG India Ltd (Bharat Vikas Group) is one of India's largest
integrated services companies, with over 75,000 employees serving 750+ customers
across 800+ sites in 70 cities. Recognized as a top facility management company in 2022,
BVG offers services like integrated facility management, mechanized housekeeping,
production support, and maintenance for airports and railways, under the motto "Your
Non-Core Work is Our Core Work."
2. SMS Corporation - SMS Corporation (Sanjay Maintenance Services), founded in 1968,
is one of India‟s leading Integrated Facilities Management companies. With over 16,000
employees at 2,650 sites across India, SMS delivers personalized, superior quality
solutions across various sectors, building strong client relationships through trust and
expertise.
3. ISS Facility Management -ISS, a leading workplace experience and facility
management company, started its operations in India in 2005. With over 55,000
employees, ISS manages more than 180 million sq. ft. for 1,100+ clients across the
country. Known for high standards and care, ISS provides a wide range of integrated
facility management solutions.
4. G4S India - G4S is a British multinational security Services Company headquartered in
London, England. The company was set up in 2004 when London-based Securicor
amalgamated with Danish business Group 4 Falck. G4S plays a valuable and essential
role in society. G4S provides direct employment for over half a million people worldwide
and makes a difference by helping people live and work in safe and secure environments.
5. CBRE Group– CBRE, the first International Property Consultancy in India since 1994,
now has over 10,000 professionals across ten offices in 80+ cities. Globally, CBRE‟s
33,700+ facilities management consultants and 14,000+ engineering professionals
enhance workplace environments with consistent, customizable solutions. CBRE also

13
 leads in self-performing technical services worldwide, ensuring smooth office operations
regardless of location.
6. SIS Group Enterprises - SIS Group Enterprises Facility Management services are
designed and delivered according to the customer‟s need: housekeeping services,
janitorial support, HVAC repairs, or pest control. The clients are as diverse as our
services, ranging from households, businesses, and industrial establishments. Over the
past few years, we have shown significant growth to become the 4th largest player in this
space with a nationwide presence like a few others.
7. Quess (Avon FMS) - Quess (Avon FMS) is India‟s leading business services provider,
offering technology-enabled staffing and managed outsourcing across various sectors.
We drive client productivity with our digital platforms and are recognized as India's
largest private sector employer and most extensive integrated business services provider.

3.9 AWARDS & CERTIFICATE:

CERTIFICATE:

 ISO 41001:2018 & ISO 55001:2014 & ISO/IEC 27001:2013 - Updater services limited
is ISO Certified Company. ISO 41001:2018 & ISO 55001:2014 & ISO/IEC 27001:2013
all the certificate gives that UDS Company operates and certified in Facility Management
System, Asset Management System & Information Security Management System.
 Certificate of compliance – This certificate is for Social Accountability Management
System of UDS under SA 8000:2014 providing integrated facilities management services
which include manual and mechanized housekeeping, electromechanical and pest control
services for commercial, industrial and residential facilities and warehouse management.
 Certificate of Excellence in the category of engineering service provider of the year -
Terminal at GMR – IGI airport awards 2016.
 Second prize at Confederation of Indian Industry – National 5S Excellence Awards 2017
(Service Industry).
 Certified as a premium member of the British Safety Council.

14
  Awarded the 2022 India Notable Supplier Award at the Bosch India Regional Supplier
Awards 2022 in the material field category for facility management.
 UDS wins the Gold Category Award in the Continuous Improvement Program at DIAL
for the year 23-24. UDS team has presented in detail on reducing the fixed power losses
by 10% at Airside Electrical system.

AWARDS:

15
 CHAPTER 4

SERVICE PROFILE

The UDS Company founded in the year 1990 and Incorporated in 2013 & headquartered in
Chennai – Updater Services (P) Limited (UDS) is one of India‟s leading & largest Integrated
Facilities Management & Business Support Services companies.

With a strong workforce of over 55000, UDS has a vast geographical footprint servicing over
250 million sq. feet spread across the country. In the changing world of Smart Facility services –
UDS offers sustainability enabled with digital integration and intelligent automated technologies,
clearly differentiating us from others.

Services Offered:

Major Services:
 Integrated facility management services
 Production support services
 Engineering services
 Soft services

Other Services:
 Institutional catering services
 Warehouse management services
 General staffing

Smart Integrated Facility Management Services:

 Smart Cleaning
 Engineering Services
 Plant Maintenance
 Green Building Service

16
 Disinfection and Sanitization Services
 Ground and Lawn Maintenance
 Pest control
 Security Services

Business Support Services:

 Staffing Support – Office and Plant
 Mailroom Management
 Logistics and Warehouse Management
 Food, Beverages and Vending Services

Production support services:

UDS provides unmatched skills to support your business need:

Production support services comprise solutions to facilities with respect to their needs including
material handling, material movement, on-site warehouse management, stores and inventory
management, production support activities, and equipment maintenance. We are the market
leader in India with a market share of 1.8% in the Financial Year ended March 2022.

Production support activities:

We manage the ancillary and support functions for production lines for some of our customers
and are responsible for the entire range of services including manpower supply, maintenance of
production facilities, material handling and actual production support activities.

Fig No. 4.1

17
Stores and inventory management:

We offer complete store management services to manufacturing companies. Our services include
all aspects of the physical movement of goods as well as commercial aspects and record keeping
as well as reporting and analytics.

Fig No. 4.2

Material handling and movement:

These services comprise of managing the inward and outward flow of stores and other inventory
material on manufacturing shop floors as well as in large warehouses. We manage the entire flow
of material including unloading, storage, retrieval and onward supply to production lines. We
also have a partnership with and autonomous robotics manufacturer, Aubotz Labs, who
manufacture material handling robots.

Fig No. 4.3

18
Equipment maintenance:

This is the core service that we provide to our customers and offer comprehensive equipment
maintenance on our own as well as through AMCs and CMCs.

Fig No. 4.4

Engineering services:

Digital Customer Experiences backed by Operational Efficiency:

We offer operations and maintenance services for central utilities as per specifications, from the
generation point to the consumption point, using automated technologies. We ensure robust
processes and systems since factors such as health, safety and environment compliances, risk
impacts and cost benefits to the facility are key to this service.
We believe planned, preventive and predictive maintenance programmers considerably reduce
down-time, maximize revenues at lower operating costs, creating sustainable models in our
service delivery. In addition, we offer operations and maintenance services for heating,
ventilation and air conditioning equipment to our customers. We also offer operations and
maintenance services for the fire safety systems to our customers. Our Company is amongst the
top five players in India in the hard services market.

19
Mechanical, Electrical and Plumbing (MEP) Services:

Fig No. 4.5

Uninterrupted services in these areas are vital for the effective functioning of any type of facility
and key to creating a safe and comfortable working environment. Our technology-driven
solutions provide efficient preventive maintenance programs resulting in a reduction of
downtime, high operating efficiencies, extended life of equipment, and protection against major
failures.

Fire Systems:

Fig No. 4.6

20
We offer you fire systems, including pre-planning, engineering and design, project management,
and installation in line with regional industry standards, government regulations, and insurance
specifications, environmental and operational needs.

Repair and Maintenance Works:

Fig No. 4.7

Our approach is unique and ensures the fabric maintenance requirements of your building are
defined based on the importance and the specific usage of an area rather than a general approach,
which ensures greater efficiency in cost and effort across all your planned maintenance projects.

Building Management Systems:

Fig No. 4.8

21
We help many of our customers operate and manage their Building Management Systems with
our qualified and specialized engineers. We maintain and manage the complete hardware and
software systems installed in buildings to control and monitor various equipment such as
ventilation, lighting, energy, fire systems, and security systems. We operate and maintain the
complete Access Control, Fire Alarms & Sprinklers, CCTV, Public Address Systems, AC
Control, and Lighting Control of any facility.

Soft services:

Quality, Efficient & Sustainable Service Delivery Models:

Soft services comprise services such as housekeeping and cleaning services, disinfecting, and
sanitizing services, pest control, horticulture, and facade cleaning. We are the second largest
player in the highly fragmented soft services segment market in India with a share of 4.2% in the
Financial Year ended March 31, 2022.

Housekeeping and cleaning services:

Fig No. 4.9

Our Company offers a wide range of high-end commercial and industrial cleaning services
throughout India with specific focus on quality, efficiency, and sustainable service delivery
models. We use certified non-toxic and environment friendly consumables. Our housekeeping
and cleaning services teams are trained in efficient and smart cleaning solutions.

22
Disinfecting and sanitizing services:

Fig No. 4.10

Our disinfection and sanitizing services are zero bacteria, deep cleaning and personal hygiene
solutions with approved disinfectants as per the guidelines and requirements of the World Health
Organization (“WHO”) and The Indian Council of Medical Research (“ICMR”).

Pest Control Services:

We offer pest control services to commercial establishments using innovative treatments and
solutions that follow the modern practices in the industry, and are in compliance with the
environmental safety protocols and environmental, health and safety norms. Using modern
equipment, we offer customized programmers with continuous evaluation on the efficacy of
treatment and control.

Fig No. 4.11

23
Horticulture:

Fig No. 4.12

We offer horticulture services to our customers. These services include gardening and
landscaping services to help our customers develop and maintain their green spaces such as
lawns, gardens, trees, sidewalks, among others.

Facade cleaning:

These are services that help customers clean and maintain the external glass facades of their
buildings.

Fig No. 4.13

24
Other Services:

Warehouse management services:

Warehouse management services comprise deployment of people, equipment and processes to

manage customer warehouses and operations within them. Under this category, we offer services
including material handling, stock keeping, grading and sorting, breaking bulk, repacking,
inward and outward dispatches, return logistics, among others.

Institutional catering services:

Our food services comprise corporate (including educational institutions) and industrial catering.
Through this, we offer full range food and beverage services including breakfast, lunch and
dinners for employees, meetings and conference lunches and dinners at commercial and
industrial facilities. We also provide traditional snack items during mid-afternoon tea and coffee
breaks. In addition, we collaborate with our customers to create custom-built menus to match
their requirements.

We lay special emphasis on food safety and rely on daily frequent laboratory tests to ensure that
our ingredients and the food prepared are safe and bacteria-free, for consumption under FSSAI
and ISO 22000 standards. We serve about 1,00,000+ meals and beverages per month catering to
about 17 customers.

General staffing services:

We provide general staffing solutions to our customers enabling them to optimally manage their
workforce requirements. These services generally comprise recruitment, payroll and human
resource services. We have dedicated teams identifying, assessing, recruiting, training and
deploying suitable general staffing candidates in accordance with the requirements of the
customer. Our pan India presence and offices network enables us to service clients across various
geographies. We cater to customers across industry segments and mainly in consumer goods and
BFSI.

25
 CHAPTER 5
DEPARTMENT FUNCTIONS

Departments are small teams that work like an organ in human body. Each company has their
unique departments to support them to attain their mission and vision effectively.

In UDS Company there are 6 departments which are:

 Operations Department
 Accounting & Finance Department
 Human Resource Department
 Legal Department
 Business Development Department
 IT Department

The above mentioned are further explained:

5.1 OPERATION DEPARTMENT:

In Updater Services Limited, the Operations Department oversees a range of critical

functions to ensure the smooth operation of the company's services. Here's a breakdown of
the key responsibilities within the Operations Department related to recruitment, training,
pest control, and EH&S (Environment, Health, and Safety):

1. Recruitment of Operational Staff (HK, M&E, etc.):

 Job Analysis and Role Definition: The Operations Department collaborates with
HR to conduct job analyses and define roles for operational staff such as
Housekeeping (HK), Mechanical & Electrical (M&E) technicians, etc.
 Recruitment Planning: They develop recruitment plans to attract qualified
candidates, considering the specific skills and experience required for each role.

26
  Job posting and Advertising: Operations coordinates with HR to advertise job
openings through appropriate channels to reach potential candidates.
 Candidate screening and Selection: They participate in screening resumes,
conducting interviews, and assessing candidates alongside HR to ensure the right
fit for operational positions.
 On boarding and Integration: Operations plays a role in the onboarding process,
ensuring new hires are smoothly integrated into their respective teams and roles
within the company.

2. Training and Transition:

 Training Needs Assessment: Operations identifies training needs for operational
staff based on job requirements, performance gaps, and new skills or
technologies.
 Training Program Development: They collaborate with HR and subject matter
experts to develop training programs that cover technical skills, safety protocols,
and company procedures.
 Training Delivery: Operations oversees the delivery of training sessions, whether
conducted internally or through external providers, ensuring that staff receives
adequate preparation for their roles.
 Transition Support: They provide support during transitions, such as when new
technologies or procedures are implemented, ensuring a smooth adaptation
process for operational staff.

3. Pest Control:
 Vendor Management: Operations manages relationships with pest control
service providers, ensuring contracts are in place and services are delivered as per
agreed schedules and standards.
 Monitoring and Prevention: They oversee pest control measures within
company facilities, monitoring pest activity, implementing preventive measures,
and responding to infestations promptly.

27
  Compliance: Operations ensures compliance with health and safety regulations
related to pest control practices, maintaining a safe and hygienic environment for
employees and clients.

4. Environment, Health, and Safety (EH&S):

 Policy Development: Operations participates in the development and
implementation of EH&S policies and procedures, ensuring they align with
regulatory requirements and company standards.
 Risk Assessment and Mitigation: They conduct risk assessments related to
operational activities, identifying hazards and implementing measures to mitigate
risks to health and safety.
 Incident Management: Operations coordinates responses to EH&S incidents,
conducting investigations, implementing corrective actions, and ensuring lessons
learned are applied to prevent future occurrences.
 Training on EH&S Practices: They facilitate training sessions on EH&S
practices and procedures for operational staff, promoting a culture of safety and
compliance across the organization.

5.2 ACCOUNTING & FINANCE DEPARTMENT:

 ACCOUNTING DEPARTMENT:

Working in the Accounting Department at Updater Services Limited involves managing

various financial functions critical to the company's operations. Here's a detailed breakdown of
responsibilities within each area:

1. Procurement:
 Financial Oversight: Collaborating with the procurement team to ensure
financial control over purchasing activities.

28
  Review and Approval: Reviewing purchase orders and contracts to verify
accuracy and compliance with company policies.
 Vendor Management: Coordinating with vendors and suppliers on invoicing,
payment terms, and reconciliations.

2. Invoice (Billing):
 Invoicing: Generating and issuing invoices accurately and promptly to customers
for services rendered or products sold.
 Contract Compliance: Ensuring invoices comply with contractual terms, pricing
agreements, and regulatory requirements.
 Dispute Resolution: Resolving billing discrepancies and disputes promptly to
maintain positive customer relationships.
3. Accounting:
 Transaction Recording: Recording financial transactions accurately in the
company‟s accounting system (e.g., QuickBooks, SAP).
 Journal Entries: Preparing and posting journal entries to reflect business
activities and maintain financial records.
 Financial Reporting: Assisting in the preparation of financial statements (income
statement, balance sheet, and cash flow statement) and management reports.

4. Payable:
 Accounts Payable: Managing accounts payable processes, including invoice
verification, approval workflows, and payment processing.
 Vendor Payments: Ensuring timely and accurate payment of invoices while
adhering to payment terms and discounts.
 Vendor Relations: Addressing vendor inquiries, reconciling vendor statements,
and maintaining positive vendor relationships.

5. Receivables:
 Accounts Receivable: Monitoring accounts receivable balances and ensuring
timely collection of payments from customers.

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  Payment Processing: Posting customer payments accurately and reconciling
accounts receivable sub-ledger to the general ledger.
 Collections: Following up on overdue payments, resolving payment issues, and
managing collections processes effectively.

6. Payroll:
 Payroll Processing: Processing payroll accurately and on time for employees,
including deductions and withholdings.
 Compliance: Calculating and remitting payroll taxes, ensuring compliance with
tax regulations and labor laws.
 Record Keeping: Maintaining payroll records, including employee benefits
administration related to payroll.

 FINANCE DEPARTMENT:

Working in the Finance Department at Updater Services Limited involves key

responsibilities related to planning and budgeting, investments, and taxation. Here's a detailed
overview of each area:

1. Planning & Budgeting:

 Financial Forecasting: Developing forecasts of future financial performance
based on historical data and market trends. This helps in projecting revenues,
expenses, and cash flows.
 Budget Development: Collaborating with department heads to create annual
budgets aligned with the company's strategic goals. This involves setting financial
targets, expense limits, and resource allocation.
 Budget Monitoring: Tracking actual financial performance against budgeted
figures, identifying variances, and implementing corrective actions as needed.

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  Strategic Financial Planning: Providing financial analysis and recommendations
to senior management to support decision-making and achieve financial
objectives.

2. Investments:
 Portfolio Management: Managing the company's investments in stocks, bonds,
mutual funds, and other financial instruments to optimize returns while managing
risks.
 Risk Assessment: Evaluating investment opportunities based on risk-return
profiles and conducting thorough due diligence.
 Investment Strategy: Developing and implementing investment strategies
aligned with the company's risk tolerance, liquidity needs, and financial goals.
 Monitoring and Reporting: Monitoring investment performance, analyzing
market trends, and preparing regular reports for management and stakeholders.

3. Taxation:
 Tax Compliance: Ensuring compliance with all applicable tax laws and
regulations at local, state, and federal levels.
 Tax Planning: Strategizing to minimize tax liabilities through legal tax planning
strategies while maximizing available tax benefits.
 Tax Reporting: Preparing and filing accurate and timely tax returns, including
income tax, sales tax, property tax, and other relevant taxes.
 Tax Audit Support: Assisting in tax audits, responding to tax authorities'
inquiries, and maintaining proper documentation to support tax positions.

5.3 HUMAN RESOURCE DEPARTMENT:

Working in the Human Resource Department at Updater Services Limited involves

several key responsibilities:

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1. Recruitment and Staffing:
 Managing the recruitment process, including sourcing candidates, conducting
interviews, and selecting suitable candidates for various positions within the
company.
 Developing job descriptions and specifications in collaboration with hiring
managers to attract qualified candidates.
 Ensuring a smooth on boarding process for new hires, including orientation and
training programs.

2. Staff Welfare:
 Overseeing employee welfare programs and initiatives aimed at promoting a
positive work environment and enhancing employee satisfaction.
 Handling employee grievances and ensuring timely resolution through effective
communication and problem-solving.
 Administering benefits packages, including health insurance, retirement plans,
and other perks, to support employee well-being.

3. HR Compliance:
 Ensuring compliance with employment laws and regulations at the federal, state,
and local levels.
 Keeping policies and procedures updated to reflect current legal requirements and
best practices.
 Conducting audits and reviews to ensure adherence to compliance standards and
guidelines.

4. Performance Management:
 Implementing performance management systems to monitor employee
performance and development.
 Conducting performance reviews and providing constructive feedback to
employees and managers.

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  Developing and implementing strategies to enhance employee productivity and
engagement.

5. Other Responsibilities:
 Handling payroll processing and related activities accurately and on time.
 Organizing training and development programs to enhance employee skills and
competencies.
 Maintaining HR records and documentation in compliance with confidentiality
and data protection policies.

5.4 LEGAL DEPARTMENT:

Working in the Legal Department at Updater Services Limited involves various

responsibilities related to business compliance, strategy compliance, and policy compliance.
Here‟s an overview of what these entail:

1. Business Compliance:
 Ensuring that Updater Services Limited operates in compliance with all applicable
laws and regulations relevant to its business activities.
 Monitoring changes in laws and regulations that could impact the company and
advising management on necessary actions.
 Drafting and reviewing contracts, agreements, and other legal documents to
protect the company's interests and ensure compliance.

2. Strategy Compliance:
 Aligning legal strategies with the overall business goals and objectives of Updater
Services Limited.
 Advising on strategic decisions from a legal perspective, such as mergers and
acquisitions, partnerships, and expansion plans.

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  Conducting legal research and analysis to support strategic initiatives and mitigate
risks.

3. Policy Compliance:
 Developing, implementing, and enforcing company policies and procedures to
ensure compliance with internal standards and external regulations.
 Training employees and managers on compliance issues and promoting a culture
of ethical conduct and compliance awareness.
 Investigating compliance violations or concerns and recommending corrective
actions or improvements to policies and procedures.

5.5 BUSINESS DEVELOPMENT DEPARTMENT:

Working in the Business Development Department at Updater Services Limited involves

diverse responsibilities centered on market analysis, customer relations, business strategy and
planning, and fostering innovation. Here's a breakdown of each area:

1. Market Analysis:
 Conducting market research and analysis to identify new business opportunities,
market trends, and competitive landscapes.
 Assessing market potential for existing and new services/products offered by
Updater Services Limited.
 Gathering and analyzing data to support decision-making and strategic initiatives.

2. Customer Relations:
 Building and maintaining strong relationships with existing and potential
customers.
 Gathering feedback from customers to understand their needs, preferences, and
satisfaction levels.
 Developing strategies to enhance customer experience and retention.

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 3. Business Strategy and Planning:
 Developing and implementing strategic plans to drive business growth and
achieve company objectives.
 Collaborating with senior management to define long-term goals, objectives, and
key performance indicators (KPIs).
 Monitoring industry trends and competitors to identify opportunities and risks.

4. Innovation:
 Promoting a culture of innovation within the organization by encouraging creative
thinking and idea generation.
 Identifying and evaluating new technologies, products, or services that could
enhance Updater Services Limited's offerings.
 Leading or participating in innovation projects and initiatives to differentiate the
company in the market.

5.6 IT DEPARTMENT:

Working in the IT Department at Updater Services Limited involves critical responsibilities

in IT support/help desk, system administration, and software administration. Here‟s a detailed
look at each area:

1. IT Support / Help Desk:

 Providing technical support and troubleshooting assistance to end-users within the
company.
 Responding to IT issues and service requests promptly, either remotely or on-site.
 Resolving hardware and software problems, including desktops, laptops, printers,
and mobile devices.
 Assisting with software installations, updates, and configurations.

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2. System Administration:
 Managing and maintaining the company's IT infrastructure, including servers,
networks, and security systems.
 Performing routine system backups and ensuring data integrity and availability.
 Monitoring system performance and identifying potential issues or improvements.
 Implementing and maintaining network protocols and security measures to protect
company data and systems.

3. Software Administration:
 Installing, configuring, and maintaining software applications used across various
departments.
 Managing licenses and ensuring compliance with software usage policies.
 Providing training and support to users on software applications and tools.
 Collaborating with vendors and internal teams to troubleshoot and resolve
software-related issues.

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 CHAPTER 6

SWOT ANALYSIS

STRENGTHS:

 Work friendly environment

 Various classifications in services
 Diverse Customer Base: UDS boasts a robust clientele of over 1300 customers globally,
including top-tier companies like Sun TV, Infosys, Mahindra, and others in Chennai.
 Longstanding Relationships: Many clients have been with UDS for more than 20 years,
indicating strong customer loyalty and satisfaction.
 Service Portfolio: UDS offers a comprehensive range of services including facilities
management, operational support, and customer service, tailored to meet diverse client
needs.
 Reputation for Quality: Known for reliability, professionalism, and excellence in
service delivery, enhancing its brand reputation in the industry.
 Strategic Partnerships: Strong alliances with top companies in Chennai and globally
enhance market presence and competitive advantage.

WEAKNESSES:

 Website
 Dependence on Major Clients: While UDS has a strong client base, heavy reliance on a
few major clients like Sun TV and Infosys could pose a risk if client relationships are not
diversified.
 Geographical Concentration to Metropolitan Areas: UDS's client base is heavily
centred in Chennai, potentially limiting geographic diversification and exposing the
company to economic fluctuations specific to metropolitan areas.
 Operational Efficiency: Challenges in maintaining high operational efficiency across a
large number of clients and service areas.

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OPPORTUNITIES:

 Market Expansion: Opportunities to expand services to new geographic regions or

industries not currently served by UDS.
 Technological Advancements: Leveraging advanced technologies such as IoT, AI, and
data analytics to enhance service delivery and operational efficiency.
 Diversification of Services: Introducing new service lines or enhancing existing ones to
meet evolving client needs and industry trends.
 Strategic Alliances: Forming strategic partnerships with complementary service
providers or technology firms to expand service capabilities.

THREATS:

 Competitive Pressure: Intense competition in the service industry from both established
players and new entrants.
 Economic Uncertainty: Vulnerability to economic downturns or changes in market
conditions that could impact client spending and demand for services.
 Regulatory Changes: Adapting to changes in regulatory requirements and compliance
standards could pose challenges and increase operational costs.

Fig No. 6.1

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 CHAPTER 7

KEY LEARNINGS & OBSERVATIONS

OBSERVATIONS:

 Experienced workforce with expertise

 Friendly & positive team environment
 Motivate employees to achieve the company‟s goals
 Empowered with freedom and trust
 Positive and supportive atmosphere
 Goal-oriented and positive towards their goals

KEY LEARNINGS:

The key learning‟s at Updater Services Limited, focusing on Excel proficiency, invoice
processing, financial statement comprehension, and analytical techniques essential for financial
analysis and reporting. They are as follows:

 Proficiency in Microsoft Excel, covering basic arithmetic, functions (like average,

subtotal, round), advanced tools (including VLOOKUP, IF statements, Pivot Tables), and
efficient keyboard shortcuts for enhanced productivity.
 Understanding the composition of invoices, including essential details derived from
billing information, ensuring accuracy and completeness in the invoice generation
process.
 Familiarity with financial statements: Income Statement (details revenues and expenses),
Cash Flow Statement (tracks cash inflows and outflows), and Balance Sheet (provides
snapshot of assets, liabilities, and equity).
 Basic analysis of Balance Sheet involves interpreting financial position by comparing
assets versus liabilities and equity to gauge financial health.

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  Insight into company expenses related to employees and their impact on financial
statements, highlighting their significance in organizational finances.
 Application of different analytical methods in financial statements: Horizontal Analysis
(comparing financial data over periods), Vertical Analysis (assessing proportions within a
single period), and Ratio Analysis (evaluating financial ratios for performance metrics).

SUGGESTIONS:

 Expand opportunities for new talent

 Update the website of the company
 Upgrade internal software systems
 Improve website loading speed
 Provide additional training opportunities
 Implement latest technological advancements
 Optimize software for operational efficiency

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 CHAPTER 8

CONCLUSION

During my internship at Updater Services Limited, I gained a deep understanding of the

company's operations and culture. The internship provided a hands-on opportunity to explore the
Finance Department, One of the key learning‟s from this internship has been the practical
application of financial statement analysis. I have had the opportunity to analyze income
statements, cash flow statements, and balance sheets, gaining insights into revenue streams,
expenditure patterns, and overall financial health. This experience has equipped me with the
skills to interpret financial data and make informed recommendations for strategic decision-
making.

Additionally, I have honed my proficiency in Microsoft Excel, using it extensively for financial
modeling, data analysis, and reporting. Mastering functions such as v lookup, pivot tables, and
financial calculations has enhanced my analytical capabilities and efficiency in financial
operations. The internship has also provided exposure to invoice processing and understanding
the intricacies involved in generating accurate invoices from billing details. This practical
experience has underscored the importance of attention to detail and accuracy in financial
transactions.

In conclusion, my internship experience at Updater Services Limited's Finance Department has

been instrumental in expanding my knowledge, refining my skills, and providing me with
practical insights into financial management in a corporate setting. I am confident that the
experiences and learning‟s gained during this internship will serve as a solid foundation for my
future career endeavors in finance.

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 BIBLIOGRAPHY

 LinkedIn
 https://www.uds.in/
 https://www.mordorintelligence.com/industry-reports/integrated-facility-management-
market
 https://www.credenceresearch.com/report/india-facility-management-services-
market#:~:text=Market%20Insights,market%20segment%20is%20comprehensive%20ser
vices.

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