1.

Job analysis produces information used for writing job descriptions and job
specifications
A. True B. False
2. Conducting the job analysis is the sole responsibility of the human resource
specialist.
A. True B. False
3. A reliable test is one that yields consistent scores when a person takes two
alternate forms of the test or when he or she takes the same test on two or
more different occasions.
A. True B. False
4. Supervisors should provide employees with feedback, development, and
incentives necessary to help employees eliminate performance deficiencies or
to continue to perform well.
A. True B. False
5. Strategic human resource management refers to performing transactional
duties that satisfy the needs and demands of both the employees and the
employer.
A. True B.False

6. Informal interviews provide quantitative job analysis information, which is why

they are frequently used by managers who need to determine the relative
worth of a job for pay purposes

A. True B.False
7. Equivalent form estimates compare test scores from the same test
administered at two points in time to determine test equivalence.

A. True B.False

8. Job descriptions serve as the primary tool for developing performance

standards because they already include specific job goals

A. True B. False
9. Most firms link employees' pay to performance because financial incentives
are extremely successful at motivating employees to perform above required
standards.

A. True B. False

10. Behavior modification principles can be useful to managers who seek to

change employee behavior through rewards or punishments linked to
performance

A. True B. False
11. Decertification campaigns to end union representation are in principle very
similar to the initial certification campaign that brought the union into power.

A. True B.False
12. Equivalent form estimates compare test scores from the same test
administered at two points in time to determine test equivalence.

B. True B.False

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13. In order to ensure that performance goals are challenging and relevant,
Matthew, a marketing manager, should independently set goals for his
subordinates because participative set goals usually produce lower job
performance.

A. True B.False
14. Financial benefits like employer-paid insurance and vacations are not a part of
employee compensation
A. True B.False
15. Positive reinforcement programs identify the worker behaviors that lead to
accidents and then train workers to avoid these behaviors.

A. True B. False
16. In small organizations, line managers frequently handle all personnel duties
without the assistance of a human resource staff.

B. True B. False
17. According to Maslow's theory, a manager will not be able to motivate an
employee with challenging tasks if the employee does not make enough
money to pay for basic necessities.

A. True B. False

18. An occupational illness is any abnormal condition or disorder caused by

exposure to environmental factors associated with employment.

A. True B. False

19. The fees associated with both retained and contingent executive recruiters
are increasing as firms struggle to find qualified candidates.

A. True B. False

20. Tests administered for hiring purposes should be both valid and reasonable if
used by a firm that adheres to evidence-based human resources.

A. True B. False

21. A performance appraisal is based on the assumption that an employee

understood what his or her performance standards were prior to the appraisal.

A. True B. False

2
1. Which of the following terms refers to the procedure used to determine the duties associated with
job positions and the characteristics of the people to hire for those positions?

A. job description
B. job specification
C. job analysis
D. job standard

2. Which of the following terms refers to hiring workers who have criminal backgrounds without
proper safeguards?

A. employment malpractice
B. negligent hiring
C. unreliable testing
D. improper hiring

3. Which of the following terms refers to the process of evaluating an employee's current and/or past
performance relative to his or her performance standards?

A. recruitment
B. employee selection
C. performance appraisal
D. organizational development
4. What type of pay plan is being used when workers are paid a sum for each unit they produce?
A. base pay
B. competency-based pay
C. job-based pay
D. piecework

5. What is the primary cause of workplace accidents?

A. chance occurrences
B. unsafe conditions
C. unsafe employee behavior
D. weather-related accidents

6. Which of the following would provide the best solution for a global firm's HR department that
needs to immediately provide employees with corporate information?
A. streaming desktop video
B. electronic outsourcing
C. productivity software
D. peripheral devices

7. Which of the following indicates the distribution of work within a firm and the lines of authority
and communication?
A. job analysis
B. process chart
C. employee matrix
D. organization chart
7. The best way for employers to avoid improper applicant screening at private employment
agencies is by ________.
A. using non-profit agencies to locate advertise open jobs
B. providing the agency with an accurate job description
C. posting jobs on the firm's intranet and bulletin boards
D. developing applicant screening software for internal hires

3
8. Which of the following best describes how to use a retest estimate to assess reliability?
A. administer the same test to different people at two different points in time and compare their
test scores at time 2 with the scores at time 1
B. administer different tests to a group of people and compare the range of collected test scores
C. administer the same test to a group of people and compare the range of collected test scores
D. administer the same test to the same people at two different points in time and compare their
test scores at time 2 with their scores at time 1

9. Ha was hired soon after graduation and assigned to complete a management trainee program.
She will move to various jobs each month for a nine-month period of time. Her employer is
utilizing the ________ form of training
A. job rotation
B. coaching
C. special assignments
D. informal learning

10. Pho 24 executives want to standardize the hiring process by requiring all franchisees to use
the same pre employment tests. Which of the following questions is most relevant to Pho 24's
decision to implement pre employment testing for all franchises?

A. Should Pho 24 use internal or external sources for job candidates?

B. How will Pho 24 ensure the confidentiality of an applicant's test results?
C. How does testing correlate with Pho 24's mission and vision statements?
D. What is the best way for Pho 24 to recruit both hourly and salaried employees?

11. Tran Anh company is considering the implementation of a new compensation policy.
Historically, the company has paid all employees similarly with some variation for seniority
but no distinction between high and low performers. All of the following questions are
relevant to Tran Anh company 's decision to develop an aligned reward strategy EXCEPT
________.

A. What employee behaviors are essential to implementing Tran Anh company's competitive
strategy?
B. How well does Tran Anh company's current compensation program match the company's
strategic aims?
C. What compensation programs should Tran Anh company use to reinforce desired employee
behaviors?
D. What the results of Tran Anh company employee salary surveys are in regards to wage
satisfaction?

12. Minh, the supervisor of the manufacturing department at a computer firm, is in the process of
evaluating his staff's performance. He has determined that 15% of the group will be identified
as high performers, 20% as above average performers, 30% as average performers, 20% as
below average performers, and 15% as poor performers. Which performance appraisal tool
has John chosen to use?

A. behaviorally anchored rating scale

B. management by objectives
C. forced distribution
D. alternation ranking

13. When conducting an appraisal interview, supervisors should do all of the following EXCEPT
________.

A. ask open-ended questions

4
 B. talk in terms of objective work data
C. give specific examples of poor performance
D. compare the person's performance to that of other employees

14. According to experts, the primary hindrance to a firm's productivity is its inability to
________.

A. establish effective manufacturing facilities

B. acquire and maintain human capital
C. use advanced accounting controls
D. attain adequate cash and credit
15. Which of the following is the person responsible for accomplishing an organization's goals by
planning, organizing, staffing, leading, and controlling personnel?

A. manager
B. entrepreneur
C. representative
D. generalist

16. A manager uses the information in a job analysis for all of the following EXCEPT ________.

A. assessing training requirements

B. complying with government regulations
C. determining appropriate compensation
D. providing accurate performance appraisals

17. ________ is the process of deciding what positions the firm will have to fill and how to fill them

A. Selection
B. Job analysis
C. Interviewing
D. Personnel planning
18. Which of the following terms refers to helping new employees appreciate the values and culture of
a firm

A. onboarding
B. outsourcing
C. organizing
D. offshoring

19. Direct financial payments include all of the following EXCEPT ________.

A. wages
B. insurance
C. salaries
D. incentives

20. Which of the following refers to the authority exerted by a human resource manager as
coordinator of personnel activities?

A. staff authority
B. line authority
C. functional authority
D. corporate authority

5
21. Which of the following indicates the distribution of work within a firm and the lines of authority
and communication?

A. job analysis
B. process chart
C. employee matrix
D. organization chart
22. The most important consideration when developing an online job analysis is to ________.

A. require employees to be monitored by supervisors

B. make questions and the process as clear as possible
C. provide monetary rewards for timely completion
D. ask open-ended questions to ensure honest responses

23. Hang, a supervisor at a manufacturing facility, suspects that one of her subordinates may be
under the influence of drugs. Which of the following actions should Hang take?

A. Hang should contact the worker's spouse for advice

B. Hang should contact the police and a security guard
C. Hang should observe the worker for signs of impairment
D. Hang should ignore the matter because it is a personal issue
24. When a supervisor must criticize a subordinate in an appraisal interview, it is most important
for the supervisor to ________.

A. limit negative feedback to once every year

B. provide specific examples of critical incidents
C. acknowledge the supervisor's personal biases in the situation
D. hold the meeting with other people who can document the situation

25. Truong has recently applied for a position with Dong Do Pharmaceuticals. Which personality
trait most likely has the strongest correlation to Truong's success as a pharmaceutical sales
representative?
A. neuroticism
B. extroversion
C. conscientiousness
D. openness to experience

26. Which of the following occupations most likely does NOT use apprenticeship training to
prepare new employees?
A. electrician
B. dental assistant
C. fire medic
D. banker

27. Tuan supervises a team of data entry specialists. Lately, productivity has been down, and
Tuan believes his subordinates are not working as efficiently as possible. Which of the
following tools would provide Tuang with daily information about each employee's rate,
accuracy, and time spent entering data?
A. electronic performance monitoring system
B. web-based management oversight device
C. electronic performance support system
D. computerized performance appraisal system

6
28. Which of the following has improved the ability of executive recruiters to find potential
candidates?
A. electronic performance support systems
B. Internet-based databases
C. corporate intranets
D. broadbanding
A. video-based simulation
B. work sampling technique
C. miniature job training
29. At Tienphong plastic company, supervisors are required to conduct daily inspections of all
equipment. Recently, three workers were seriously injured by a large press used to mold
plastic parts. They are currently recuperating at home. As a result, top management is
evaluating all aspects of safety at the facility to determine what changes need to be made.

Which of the following, if true, best supports the argument that Tienphong company
needs to implement a positive reinforcement program?

A. Each of the injured workers was given a job simulation test prior to selection and placement.
B. The injured workers removed a safety guard while operating the press in order to speed the
process.
C. The press used by the injured workers was an older model that had recently been repaired.
D. One of the injured workers was on probation with Tienphong company for starting a fight
with a co-worker.

30. Which of the following best supports the argument that jobs should be described in terms of
competencies rather than duties?

A. New employees in high-performance work systems receive extensive job skills training for
their specific positions.
B. Managers in global firms are empowered to implement job rotation, job enlargement, and job
enrichment in order to maximize productivity.
C. In high-performance work systems, employees serve as team members rotating among
various jobs.
D. Globalization and telecommuting require workers to be able to self-manage and perform
duties without close supervision.
31. Once a month, Hung meets with a group of employees from various departments at his firm.
They gather for breakfast in one of the firm's conference rooms to discuss their individual
career goals. Which of the following terms most likely describes Hung's group

A. career success team

B. corporate fraternity
C. career anchor team
D. management planning group

32. Hoa has worked at Lien Viet Bank for six years as a loan officer. Trang was recently hired by
Lien Viet Bank as a loan officer, and Trang's salary is higher than Hoa's salary. Which of the
following terms best describes this situation?

A. salary compression
B. age discrimination
C. market expansion
D. reward strategy

7
33. Vinaphone's employer puts a predetermined portion of profits into a trust account for
Vinaphone's retirement. Which of the following is most likely the type of profit-sharing plan
used by Vinaphone's employer?

A. deferred profit-sharing plan

B. industrial incentive system
C. cash plan
D. gain sharing plan

34. ________ functions involve assisting and advising line managers, and they are the central
aspect of a human resource manager's job.

A. Staff
B. Advocacy
C. Line
D. Recruiting

35. Which function of the management process requires a manager to establish goals and
standards and to develop rules and procedures?

E. planning
F. organizing
G. leading
H. motivating

36. Managers use ________ to uncover essential duties that have not been assigned to specific
employees.

A. work activities
B. job specifications
C. job analysis
D. performance standards

37. All of the following topics are typically addressed during employee orientation EXCEPT
________.

A. employee benefits
B. personnel policies
C. daily routine
D. wage curves

38. Which of the following refers to the variety of demographic features that characterize a
company's workforce?

A. diversity
B. competency
C. globalization
D. mobility

39. Improperly guarded equipment, defective equipment, hazardous procedures, and improper
ventilation are all examples of ________.

A. chance occurrences
B. unsafe conditions
8
C. unsafe employee behavior
D. weather-related accidents

40. The best way for employers to avoid improper applicant screening at private employment
agencies is by ________.

A. using non-profit agencies to locate advertise open jobs

B. providing the agency with an accurate job description
C. posting jobs on the firm's intranet and bulletin boards
D. sending human resource experts to monitor the agency's activities

41. An Binh Bank is seeking a top-level manager to oversee its finance division. Qualified
candidates can be difficult to find, so the business would most likely benefit from using a(n)
________ to recruit potential candidates.

A. state-run employment agency

B. executive recruiter
C. temporary agency
D. Internet-based job site
42. A ________ is authorized to direct the work of subordinates and is responsible for
accomplishing the organization's tasks.

I. staff manager
J. recruiter
K. line manager
L. training specialist

43. All of the following types of information will most likely be collected by a human resources
specialist through a job analysis, EXCEPT ________

A. human behaviors
B. performance standards
C. human requirements
D. employee benefits options

44. All of the following are disadvantages associated with piecework plans EXCEPT that workers
________.

A. resist attempts to modify production standards

B. focus on production quantity instead of quality
C. view the plans as unfair and complicated
D. dislike new technology or processes

45. Which of the following is NOT a method of minimizing workplace accidents?

A. reducing unsafe acts.

B. training employees.
C. screening employees.
D. paying better wages.

46. For which of the following jobs is direct observation NOT a recommended method for
collecting job analysis data?

9
A. assembly-line worker.
B. accounting clerk.
C. attorney.
D. salesperson.

47. Huyen works as a nurse on temporary assignment for hospitals throughout the region on an
as-needed basis. Huyen is ________.

A. a contingent worker.
B. on job rotation.
C. using job enlargement.
D. in a benchmark job.

48. Which of the following is most likely NOT one of the goals of a firm's employee orientation
program?

A. making new employees feel like part of a team

B. helping new employees become socialized into the firm
C. assisting new employees in selecting the best labor union
D. teaching new employees about the firm's history and strategies

49. Which of the following is NOT one of the recommended guidelines for setting effective
employee goals?

A. assigning specific goals

B. assigning measurable goals
C. assigning challenging but doable goals
D. administering consequences for failure to meet goals
50. Which form of equity refers to how a job's pay rate in one company compares to the job's pay
rate in other companies?

A. distributive
B. internal
C. external
D. individual

51. Which of the following shows the relationship between the value of the job and the average
pay for this job?
A. benchmark
B. pay grade
C. scatter plot
D. wage curve

52. Which of the following terms refers to changing behavior through rewards or punishments
that are contingent on performance?
E. behavior modification
F. personal development
G. instrumentality
H. internal motivation
53. Which of the following is most likely characteristic of a firm effectively implementing a
diversity management program?
E. Female and minority managers have high turnover rates.
F. Female and minority employees report directly to low-level managers.

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G. Female and minority employees have access to international job assignments.
H. Diversity training requirements are only completed by minority and female workers.

54. Research indicates that all of the following are associated with high-performance work
systems EXCEPT ________.

E. selective hiring
F. extensive training
G. mechanical security
H. self-managed teams

55. Which of the following would most likely result in a legally questionable appraisal process?

A. conducting a job analysis to establish performance standards

B. basing appraisals on subjective supervisory observations
C. using job performance dimensions that are too clearly defined
D. assigning specific trait names when using graphic rating scales

11