Abstract:
In the latest trend of Marketing, the buyer is the soul of all its operation
and functioning. The market gets insightful, and in some cases, the
purchaser needs to experience its brunt. In this manner, buyer assurance
is a demonstration of furnishing shoppers with complete data about the
services, their rights, and merchandise.
Consumer awareness is vital as they put their time and cash into
promotional exercises, and they reserve an option to straightforward data.
Misdirecting commercials, risky or unsafe items, cheating and unweighing,
and different acts of neglect are performed by corrupt business entities.
Consumer awareness is a demonstration of saving buyers from such
wrongdoings.
Meaning of Consumer Awareness:
Consumer Awareness is a demonstration of ensuring the purchaser or
buyer knows about the data and information about items, products,
administrations, and buyers’ privileges. Consumer awareness is significant
with the goal that purchasers can settle on the best choice and settle on
the ideal decision. Shoppers reserve the privilege to data or information,
the option to pick, right to wellbeing.
The Prerequisite for Customer Protection:
The shopper or the end consumer is the main component in business. No
business can make do without purchasers as their fulfilment is the
fundamental reason for any business activity.
Business isn’t just with regards to money-related advantages yet additionally
updating society to a superior variant by keeping its welfare as a goal.
The Constitution has given us the Consumer Protection act 1986 to shield the
customers from any promoting misbehaviours.
Consumer protection rights advance a solid aggressive market that upholds
financial development. It wards off pernicious exchange practices and
deceitful entrepreneurs from harming reasonable or fair trade or exchange.
Shoppers are an essential piece of a market structure. It is vital to secure
their privileges and rights to have a reasonable or fair market structure.
What are Consumer Rights?
The Consumer Protection Act 1986 was sanctioned by the Parliament of
India in 1986 to safeguard the interests of consumers in India. According
to our economy, the perfect measure of demand with consistent and
dependable supply can aid the development of the economy. Henceforth,
to shield the purchasers from any kind of abuse or exploitation, this act
was presented.
Types of Consumer Rights:
Right to Information:
The buyer has an option to get data about the quality, amount, strength,
standard, and cost of the products or services. The buyer ought to
legitimately ask for getting all the data about the product or service prior
to settling on a decision or a choice. This will empower him to make very
much educated and thoughtful choices, and furthermore, keep himself
from succumbing to high-pressure selling methods. The right to data is
utilised to protect shoppers from tricky promotions, deluding marks and
bundling, excessive costs, and so on.
Right to Choose:
This right gives admittance to all the assortment of products and services
and cutthroat costs. In a monopolistic market, the products and services
ought to be of the best quality and cost.
The dealer ought not to utilise forceful methods to see the items, and
buyers ought to reserve the privilege to all the assortment of choices,
substitutions, and alternatives. This right requires free competition in the
market. The customer ought to have a free decision in picking a product
from the market.
Right to be Heard:
The other rights are pointless in the event that there could be no
appropriate power to pay attention to client complaints. Assuming a
purchaser is disappointed with the service or a product, then, at that
point, one has the option to document a grievance against it, and it must
be tended to inside a set time period. For example, assuming that a
shopper purchases an electronic item and it begins breaking down, a
customer has all privileges to make a fitting move by returning or
supplanting it.
Right to Seek Redressal:
This right gives power to the buyers to settle any cases, complaints, and
claims against dealers for their out-of-line exchange practices and double-
dealing or exploitation. The purchaser has the privilege to review in case
the nature of the item is compromised. Buyers need to document an
objection under the Consumer Protection Act.
Right to Customer Education:
A purchaser should know about his freedoms and obligations given by the
authorities with respect to advertising and marketing practices. This is a
vital right as this sets out the establishment for reasonable exchange or
trade practices as a customer knows about his freedoms or rights. The
customer has all the positions and authority to acquire information about
his privileges and rights as a purchaser.
Right to Safety:
This is a fundamental right to be ensured against the advertising of such
products and services, which are perilous to life and property. Utilisation
or consumption of products and services which are not up to standard can
effectively affect the shopper’s wellbeing and security. To secure the
shoppers’ interest, they reserve an option to get top calibre and
dependable merchandise. For example, household products like LPG
cylinders, if not fixed as expected, can cause massive harm to life and
property; stale food products can hurt purchasers’ wellbeing; low-quality
beauty care products can cause comparative damages.
Consumer Awareness, Introduction, Meaning, Consumer Rights. (byjus.com)
Acknowledgment :-
I am very thankful to the teacher "name" for providing necessary
information regarding the project and also for her support in completing this
project.
Certificate :-
This is to certify that I "name" of class X (2018-19) has successfully
completed the project on "Consumer Awareness" under the guidance of
"teacher's name".
Index :-
Keep the contents like -
Who is a consumer
Consumer Rights
Consumer Responsibilities
Consumer Awareness
Consumer Protection Act .. Etc.....
Consumer :-
Consumer is a person who purchases goods and/or services for
personal use.
Consumer take decisions whether to buy the product or not.
Consumer can influenced by marketing advertisements.
Consumer Rights :-
a) Right to safety
b) Right to information
c) Right to choose
d) Right to heard
e) Right to consumer education
Consumer Responsibilities :-
Consumer should be aware of his/her rights under consumer
protection act.
Consumers should be aware of the product which they are going to
buy.
Consumers should check for the standard marks like Hallmark or ISI.
Consumer Awareness :-
Consumer Awareness is making the consumers aware of their rights.
It is making the consumer aware of the information about good
and/or services, products.
Consumer Protection Act - 1986
The Consumer Protection Bill was introduced in Loksabha on 5th
December 1986 in order to provide better protection of the interests
of the consumer.
