Yahoo Terms of Service

Yahoo Terms of Service

1. Welcome to Yahoo

Yahoo Inc. and all of its brands listed in Section 13 (including Yahoo and AOL brands)
and the corporate entities listed in Section 13 and Section 14 (collectively, “Yahoo”,
“us,” “we” or “our”) are part of the Yahoo family of companies. Our brands, websites,
apps, products, services and technologies (“Services”) are provided by the entities listed
in Section 13 below. Please carefully read Sections 1 through 13, 14.1, and 14.2, which
are the sections that apply to you.

By using the Services, you agree to these terms and any community guidelines and
supplemental terms provided to you for the Services that you use (collectively, “Terms”).
Please read the Terms carefully, as they form your entire agreement with us.

THESE TERMS CONTAIN LIMITATIONS OF OUR LIABILITY IN SECTION

9.

U.S. USERS: THESE TERMS CONTAIN A BINDING ARBITRATION

AGREEMENT AND CLASS ACTION AND JURY TRIAL WAIVER CLAUSES
IN SECTION 14.2 BELOW, WHICH ARE APPLICABLE TO ALL U.S. USERS.
2. Using the Services
a. Authority. You agree that you are permitted to use the Services under applicable
law. If you are using the Services on behalf of a company, business or other
entity, you represent that you have the legal authority to accept these Terms on
behalf of that entity, in which case that entity accepts these Terms, and "you"
means that entity. If you are accessing an account(s) on behalf of the account
owner (e.g., as an administrator, consultant, analyst, etc.), the Terms apply to your
activities on behalf of the account owner.
b. Indemnity. If you are using the Services on behalf of a company, business or other
entity, or if you are using the Services for commercial purposes, you and the
entity will hold harmless and indemnify the Yahoo Entities (defined in Section 8
below) from any suit, claim or action arising from or related to the use of the
Services or violation of these Terms, including any liability or expense arising
from claims (including claims for negligence), losses, damages, suits, judgments,
litigation costs and attorneys’ fees.
c. Age. If you are under the Minimum Age (as defined for your region in Section 14)
you may not register for an account. Unless you are the holder of an existing
account in the United States that is a Yahoo Family Account, you must be at least
the Minimum Age to use the Services. Certain portions of the Services contain
adult and/or mature content. Please do not access that content unless you are an
 adult (i.e., at least the age of majority in your country) or unless otherwise
expressly indicated.
d. Member conduct. You agree not to use the Services in any manner that violates
these Terms or our Community Guidelines (or assist, facilitate, or support others
in doing so), including to:
i. obtain or attempt to obtain unauthorized access to the Services or to our
servers, systems, network, or data;
ii. make available any content that is harmful to children, threatening,
abusive, harassing, tortious, defamatory, vulgar, obscene, libelous,
invasive of another's privacy, hateful, or racially, ethnically, or otherwise
objectionable;
iii. violate any applicable laws or regulations;
iv. impersonate any person or entity; or forge or manipulate headers or
identifiers to disguise the origin of any content transmitted through the
Service;
v. make available any content that you do not have the right to make
available or that infringes any patent, trademark, trade secret, copyright or
other proprietary rights of any person or entity;
vi. post content containing advertisements or other commercial solicitations
without our prior written permission;
vii. make available viruses or any other computer code, files, programs or
content designed to interrupt, destroy or limit the functionality of the
Services or affect other users, including but not limited to the use of any
ad-blocking technology; or
viii. interfere with or disrupt the Services or servers, systems or networks
connected to the Services in any way.
ix. access or collect data, or attempt to access or collect data, from our
Services using any automated means, devices, programs, algorithms or
methodologies, including but not limited to robots, spiders, scrapers, data
mining tools, or data gathering or extraction tools, for any purpose without
our express, prior permission.
x. use any material or content from, including without limitation any data, (a)
to create any database, archive, mobile application, data feed, widget or
any other aggregated data source that competes with or constitutes a
material substitute for the Services, in whole or in part, offered on any of
our Services or the services offered by our data providers, or (b) to provide
any service that competes with or constitutes a material substitute for our
Services or data offered by Yahoo or our data providers.
e. Use of Services. You must follow any guidelines or policies associated with the
Services. You must not misuse or interfere with the Services or try to access them
using a method other than the interface and the instructions that we provide. You
may use the Services only as permitted by law. Unless otherwise expressly stated,
you may not access or reuse the Services, or any portion thereof, for any
commercial purpose.
f. Export Control. You agree to comply with the export control laws and regulations
of the United States and trade controls of other applicable countries, including
 without limitation the Export Administration Regulations of the U.S. Department
of Commerce, Bureau of Industry and Security and the embargo and trade
sanctions programs administered by the U.S. Department of Treasury, Office of
Foreign Assets Control. You represent and warrant that you: (1) are not a
prohibited party identified on any government export exclusion lists (see e.g.,
http://www.bis.doc.gov/complianceandenforcement/liststocheck.htm); (2) will not
re-export or use the Services to transfer software, technology, or other technical
data to prohibited parties or countries; and (3) will not use the Services for
military, nuclear, missile, chemical or biological weaponry end uses or conduct
any other activities involving the Services that violate the export and import laws
of the U.S. or other applicable countries.
g. Anti-Corruption Laws. You agree to comply with all applicable anti-corruption
laws including laws that prohibit unlawful payments to anyone for a corrupt
purpose in relation to these Terms.
h. Ownership and Reuse. Using the Services does not give you ownership of any
intellectual or other property rights or interests in the Services or the content you
access. You must not use any branding or logos used in the Services unless we
have given you separate explicit written permission. You may not remove,
obscure, or alter any legal notices displayed in or along with the Services. Unless
you have explicit written permission, you must not reproduce, modify, rent, lease,
sell, trade, distribute, transmit, broadcast, publicly perform, create derivative
works based on, or exploit for any commercial purposes, any portion or use of, or
access to, the Services (including content, advertisements, APIs, and software).
i. Software License. Subject to your continuing compliance with these Terms, we
grant you a personal, royalty-free, non-transferable, non-assignable, revocable,
and non-exclusive license to use the software and APIs we may provide to you as
part of the Services. This license is for the sole purpose of enabling you to use and
enjoy the benefit of the Services we provide, in the manner permitted by these
Terms and any additional terms or guidelines. You may not reverse engineer or
attempt to extract the source code of our software, unless applicable laws prohibit
those restrictions or you have our explicit written permission. Our software may
automatically download and install security or other updates without prior
notification to you.
j. Support. Unless otherwise expressly stated, we do not promise to provide you
with any support for the Services. If we provide you with support, it is at our sole
discretion and does not mean that we will continue to provide you with support in
the future.
k. Fees. We reserve the right to charge fees for use of or access to the Services (and
any associated support), whether currently in existence or not, in our sole
discretion. If we decide to charge fees, our payment terms will apply and we will
provide you with prior notice.
l. Different Versions of the Services. Different features may be available in different
versions of the Services and not all features may be available in your country or
region. Also, not all features may be available if the user that you are
communicating with is using a different version of the Services, or is using third
party software.
 m. Anti-Abuse Policy. We prohibit sending unsolicited emails or messages using
our Services. You may not in connection with the Services engage in commercial
activity on non-commercial properties or apps or high volume activity without our
prior written consent. You may not engage in conduct or activity that is disruptive
to the Services or the experience of other users.
n. Envrmnt 360 Terms. U.S. Users: The Envrmnt 360 terms apply to you and can be
found here and here in Spanish.
o. RSS Feeds. If you use an RSS feed provided by us (each, a “Yahoo RSS Feed”),
you are only permitted to display the content that is provided in the feed, without
modification, and you must provide attribution to our source website and link to
the full article on Yahoo RSS Feed content. You may not incorporate advertising
into any Yahoo RSS Feed. We reserve the right to discontinue any Yahoo RSS
Feed at any time and to require anyone to cease use of a Yahoo RSS Feed at any
time for any reason. Each of our products or services may also have more specific
terms of use for related Yahoo RSS Feeds.
3. Your Account; Notices

a. Account Information. You may need an account to use some Services. You must
ensure that your account information (that is, the information you provided when
you registered for or subscribed to a Service) remains current, complete, accurate
and truthful. Unless stated differently for your country in Section 14, with the
exception of certain AOL accounts, all Yahoo accounts are non-transferable, and
any rights to them terminate upon the account holder’s death.
b. Access to Your Account. You are responsible for all activity that happens on or
through your account. To protect your account, keep your password confidential.
Do not reuse your account password with other services. Without prejudice to
your statutory rights, if you forget your password and otherwise cannot validate
your account to Yahoo, you acknowledge and agree that your account may be
inaccessible to you and that all data associated with the account may not be
retrievable.
c. Notices. Yahoo may provide you with notices, including service announcements
and notices regarding changes to these Terms, by, but not limited to, email,
regular mail, text message or SMS, MMS, push notification or in-app message,
postings on the Services, telephone, or other reasonable means now known or
hereafter developed. You consent to receive these notices by any and all of the
foregoing means. You may not receive notices if you violate the Terms by
accessing the Services in an unauthorized manner, and you will be deemed to
have received any and all notices that would have been delivered had you
accessed the Services in an authorized manner.
4. Privacy and Data Protection

Our privacy policy describes who we are, what information we collect from you, how we
process your information, who we share it with, and your rights under data protection
laws.
5. Procedure for Copyright or Other Intellectual Property Infringement Claims
 We respect the intellectual property of others, and we expect our users to do the same.
We may, in appropriate circumstances and at our discretion, disable, terminate, and/or
take other appropriate steps relating to the accounts of users who may be infringers. If
you believe that your copyright or intellectual property rights have been infringed, please
follow the instructions provided here.
6. Content in the Services, License Grant to Yahoo and Consent to Use of AI

a. Content. Our Services display some content that we did not create and do not
own. This content is the sole responsibility of the entity or person that makes it
available. We assume no responsibility for the conduct of third parties, including
persons or entities with which you communicate using the Services. Many of the
Services enable you to submit content. You – not Yahoo – are entirely responsible
for any content that you upload, post, email, transmit, or otherwise make available
via the Services. We may remove and refuse to display content that violates the
Terms or applicable laws or regulations, but that does not mean that we monitor
the Services or review or screen any content. By using or accessing the Services
you understand and agree that you may be exposed to offensive, indecent, or
objectionable content.
b. Use of AI and Third-Party AI Providers. Some of our Services have features and
functionality powered by our trusted third-party AI providers (“AI Providers”).
AI-powered chat service provided by Microsoft Copilot relies on search services
from Bing. By utilizing our Services, you consent to sharing data that you provide
to us, or that resides within your Yahoo account, including your Yahoo Mail
inbox with our AI Providers for the purpose of enhancing features within our
Services made available to you. In some instances, use of AI query features may
be governed by the AI Provider’s terms of service and privacy policy. You
understand and agree that content or responses generated by AI may contain
inaccuracies and should never be relied upon without independent verification.
Yahoo does not control the content or responses provided by AI Providers, and
makes no representations or warranties about the accuracy or completeness of
such content or responses (or the sites and sources accessed through such content
or responses). You also agree not to enter sensitive personal information into any
AI powered query.
c. IP Ownership and License Grant. Except as otherwise provided in the
specific product terms or guidelines for one of our Services, when you upload,
share with or submit content to the Services you retain ownership of any
intellectual property rights that you hold in that content and you grant to us a
worldwide, royalty-free, non-exclusive, perpetual, irrevocable, transferable,
sublicensable license to (a) use, host, store, reproduce, modify, prepare derivative
works (such as translations, adaptations, summaries or other changes),
communicate, publish, publicly perform, publicly display, and distribute this
content in any manner, mode of delivery or media now known or developed in the
future; and (b) permit other users to access, reproduce, distribute, publicly
display, prepare derivative works of, and publicly perform your content via the
Services, as may be permitted by the functionality of those Services (e.g., for
users to re-blog, re-post or download your content). In some of the Services, there
 may be specific terms or settings allowing a different scope of use of the content
submitted in those Services. You must have the necessary rights to grant us the
license described in this Section 6(c) for any content that you upload, share with
or submit to the Services.
7. Modifying and Terminating the Services; Terminating Accounts

a. We are constantly innovating, changing and improving the Services. Unless stated
differently for your country in Section 14, we may, without notice, add or remove
functionalities or features, create new limits to the Services, or temporarily or
permanently suspend or stop a Service.
b. You can stop using the Services at any time. You may cancel and delete your
AOL account at any time by clicking here and you may cancel and delete your
Yahoo account by clicking here. For more information, please visit the relevant
Help Center.
c. Unless stated differently for your country in Section 14, we may temporarily or
permanently suspend or terminate your account or impose limits on or restrict
your access to parts or all of the Services at any time, without notice and for any
reason, including, but not limited to, violation of these Terms, court order, or
inactivity.
d. Subject to any statutory rights you might have, if your account is terminated,
access to your username, password, and all related information, files, and content
associated with your account may be terminated and your username may be
recycled for use by others. If the Service is a paid service, please consult
our payment terms which can be found by clicking here.
8. Our Warranties and Disclaimers
a. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE,
ALONG WITH OUR PARENT COMPANIES, SUBSIDIARIES, AFFILIATES,
OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS,
PARTNERS, LICENSORS AND DISTRIBUTORS (COLLECTIVELY
“YAHOO ENTITIES”) DO NOT MAKE ANY REPRESENTATIONS,
PROMISES, OR WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE
SERVICES. WE PROVIDE OUR SERVICES “AS-IS,” “WITH ALL FAULTS,”
AND “AS AVAILABLE.” YOUR USE OF THE SERVICES, INCLUDING
CONTENT WITHIN THE SERVICES, IS AT YOUR OWN RISK AND WE DO
NOT REPRESENT, PROMISE, OR WARRANT THAT THE SERVICES WILL
BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. YOU
UNDERSTAND AND AGREE THAT NO DATA TRANSMISSION OVER
THE INTERNET OR INFORMATION STORAGE TECHNOLOGY CAN BE
GUARANTEED TO BE SECURE, AND WE EXPRESSLY DISCLAIM ANY
WARRANTIES, EXPRESS OR IMPLIED, TO THAT EFFECT. WE MAKE NO
COMMITMENTS, PROMISES OR WARRANTIES ABOUT THE CONTENT
WITHIN THE SERVICES OR CONTENT LINKED FROM THE SERVICES,
THE SUPPORT WE PROVIDE FOR THE SERVICES, THE SPECIFIC
FUNCTIONS OF THE SERVICES, THE SECURITY OF THE SERVICES, OR
THE SERVICES’ RELIABILITY, QUALITY, ACCURACY, AVAILABILITY,
 OR ABILITY TO MEET YOUR NEEDS, PROVIDE CERTAIN OUTPUTS OR
ACHIEVE CERTAIN RESULTS.
b. SOME JURISDICTIONS PROVIDE FOR CERTAIN IMPLIED
WARRANTIES, SUCH AS THE IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY
APPLICABLE LAW, WE DISCLAIM ANY AND ALL IMPLIED OR
EXPRESS PROMISES OR WARRANTIES ABOUT THE SERVICES.
9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE

AND UNDERSTAND THAT YAHOO ENTITIES WILL NOT BE LIABLE FOR: ANY
INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, TREBLE OR OTHER
MULTIPLES OF DAMAGES, EXEMPLARY OR PUNITIVE DAMAGES ARISING
FROM OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE
SERVICES. YAHOO ENTITIES ARE NOT RESPONSIBLE FOR ANY LOST
PROFITS, LOST REVENUES, LOST BUSINESS OPPORTUNITIES, DIMINUTION
IN VALUE, INCLUDING ANY ALLEGED LOSS OR DIMINUTION IN VALUE OF
PERSONAL INFORMATION, OR ANY OTHER LOSSES (COLLECTIVELY,
“LOSSES”) ARISING FROM OR IN CONNECTION WITH THESE TERMS OR
YOUR USE OF OR ACCESS TO THE SERVICES, INCLUDING, BUT NOT
LIMITED TO, LOSSES RESULTING FROM OR IN CONNECTION WITH: THE
DELETION OF, ALTERATION OF, MIS-DELIVERY OF, OR FAILURE TO STORE
DATA MAINTAINED OR TRANSMITTED BY THE SERVICES; THE LIMITING,
SUSPENSION OR TERMINATION OF YOUR ACCOUNT; YOUR DOWNLOADING
OR SHARING OF INFORMATION, INCLUDING PERSONAL INFORMATION, VIA
THE SERVICES; THE UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR ANY
DATA MAINTAINED OR TRANSMITTED BY THE SERVICES; LINKS PROVIDED
BY THE SERVICES OR THIRD PARTIES TO EXTERNAL SITES OR RESOURCES;
YOUR DEALINGS WITH OR PARTICIPATION IN PROMOTIONS OF
ADVERTISERS FOUND ON OR THROUGH THE SERVICES; OR ANY GOODS OR
SERVICES SOLD BY SUCH ADVERTISERS. YAHOO ENTITIES WILL NOT BE
LIABLE FOR PROBLEMS CAUSED BY OTHERS, THE WRONGFUL OR
UNLAWFUL ACTIONS OF THIRD PARTIES, OR AN ACT OF GOD. THE
LIMITATIONS AND EXCLUSIONS IN THESE TERMS WILL APPLY WHETHER
OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF
THE POSSIBILITY OF ANY LOSSES ARISING.

TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCEPT AS

OTHERWISE STATED IN SECTION 14, YAHOO ENTITIES ARE NOT LIABLE IN
CONNECTION WITH ANY DISPUTES THAT ARISE OUT OF OR RELATE TO
THESE TERMS OR SERVICES FOR ANY AMOUNT GREATER THAN THE
AMOUNT YOU PAID TO US FOR THE SERVICES.
10. Feedback

You agree that any recommendation, idea, proposal, suggestion, feedback or other input
 (“Feedback”) you submit to us related to our products, services, websites, apps, or
technology may be used by us without any notice, obligation, restriction, reimbursement
or compensation to you and you waive (or agree not to enforce) any and all rights that
may now or in future exist (including moral and equivalent rights) in any Feedback.
11. Fee-Based Services and Billing. Unless otherwise specified in the additional terms that
apply to the Services you are using, the terms in this Section 11 apply to you.

a. We offer products and subscriptions for a fee (“fee-based Services”). These fee-
based Services are governed by the additional terms you agree to when you
register for the fee-based Service and these Terms. If you register for a fee-based
Service, you must designate a payment method and provide us with accurate
billing and payment information and you have the continuing obligation to keep it
up to date. Many fee-based Services require you to have, or register for, a Yahoo
or AOL ID. If you are an AOL Dial-Up customer, please see additional terms by
clicking here.
b. The following important provisions apply to all of our fee-based Services:

i. Third-Party products. If the fee-based Service includes a third-party

product, you understand and agree that your purchase and use of that
service is also subject to the third party’s terms of service and privacy
policy, which you should read thoroughly before agreeing to them.
ii. Payments. You represent that you are at least the minimum age required to
enter into a legal agreement. You agree to pay us for any fee-based
Services you purchase from us, as well as all other charges incurred under
your account, including applicable taxes and fees. You are responsible for
all charges incurred under your account, including purchases made by you
or anyone you allow to use your account or any sub-or linked accounts
(including any person with implied, actual, or apparent authority) or
anyone who gains access to your account as a result of your failure to
safeguard your authentication credentials.
iii. Payment Methods. You authorize and direct us to charge your designated
payment method for these charges or, if it fails, to charge any other
payment method you have on file with us, even if we received it in
association with other fee-based services. You are responsible for all
charges even if your payment method fails or is denied. You authorize and
direct us to retain all information about any payment method(s) associated
with your account. We may import payment information you entered
during a prior purchase and provide you the option to use that payment
information during purchase of a new product. You permit us to obtain
and use updated information from the issuer of your payment method in
accordance with the policies and procedures of any applicable card brands.
We may in some instances continue charging a payment method past its
expiration date at our discretion and subject to the payment processors' or
issuing bank's approval. Surcharges may apply if you use certain payment
methods, such as payment from your checking or savings account.
 iv. Payment Terms. We may charge for fee-based Services in advance and on
a daily, monthly, yearly, lump sum, or other basis in accordance with the
stated terms, as long as your subscription remains active, even if you have
not downloaded or used the Service or accessed your online account.
v. Auto-Renewal. We use auto-renewal for many of our fee-based Services.
At the expiration of each subscription term for such fee-based Services,
we will automatically renew your subscription and charge the credit card
or other payment method you have provided to us, unless you cancel your
subscription at least 48 hours before the end of the current period. Unless
otherwise stated in Section 14, your subscription will be automatically
renewed at the then-current price, excluding promotional and discount
pricing. We may, in our sole discretion, post charges to your payment
method individually or aggregate charges for some or all of your fee-based
Services with us.
vi. Fraud Protection. We may take steps to verify the validity of the credit
card information you provide to us, including debiting amounts less than
$1.00 from your credit card and then immediately crediting it back. You
authorize us to do so for verification and anti-fraud purposes.
vii. Free Trials. We may offer you free trials, so that you may try a fee-based
Service subscription without charge or obligation ("Free Trial"). Unless
otherwise stated and unless you cancel your subscription prior to the
expiration of the Free Trial, periodic subscription fees will be charged at
the then-applicable rate upon expiration of the Free Trial period and will
continue to be charged until the subscription is canceled. If you are not
satisfied with a particular fee-based Service, you must cancel the
subscription before the Free Trial ends to avoid charges. We reserve the
right to limit you to one Free Trial or promotion of a fee-based Service
and to prohibit the combining of Free Trials or other promotional offers.
viii. No Refunds. All charges are nonrefundable unless provided otherwise in
the terms you agree to when you register for a fee-based Service, unless
stated differently for your country in Section 14 or as otherwise specified
below.
ix. Termination. We, in our sole discretion, may change, discontinue or
terminate any or all aspects of a fee-based Service without notice,
including access to support services, content and other products or
services ancillary to the fee-based Service, subject to providing an
appropriate refund for any portions of a specified but no longer available
term. You may cancel a fee-based Service at any time by logging into your
online account and terminating the subscription.
x. Change in Fees and Billing Method. We may change our fees and billing
methods at any time. We will provide you with notice of any price
increase at least thirty (30) days in advance. Subject to applicable law, (i)
if you disagree with any proposed change, your sole remedy is to cancel
your fee-based Service before the price change takes effect and (ii) your
continued use of or subscription to the Service after the price change takes
effect constitutes your agreement to pay the new price for the Service.
 xi. Delinquency. After 30 days from the date of any unpaid charges, your fee-
based Service will be deemed delinquent and we may terminate or
suspend your account and fee-based Service for nonpayment. You are
liable for any fees, including attorney and collection fees, incurred by us in
our efforts to collect any remaining balances from you.
xii. 90-Day Notice Period. You must notify us about any billing problems or
discrepancies within 90 days after they first appear on your billing method
statement. If you do not bring them to our attention within 90 days, you
agree that you waive your right to dispute such problems or discrepancies.
12. About these Terms

a. Third Party Beneficiaries and Conflicts. These Terms control the relationship
between you and us. They do not create any third party beneficiary rights. If there
is a conflict or inconsistency between the terms in this document and the
additional terms associated with a particular Service, the additional terms will
control solely for that conflict or inconsistency.
b. Modification of the Terms. Unless stated differently for your country in Section
14, we may modify the Terms from time to time. Unless we indicate otherwise,
modifications will be effective as of the date they are posted on this page or any
successor page. You should look at the Terms regularly. We will provide notice
(in accordance with Section 3(c) above) of material modifications.
c. Continued Use of the Services. You may stop using the Services at any time, but
your continued use of or subscription to a Service after the effective date of any
modifications to the Terms means that you agree to the Terms as modified.
d. Waiver and Severability of Terms. Our failure to exercise or enforce any right or
provision of these Terms will not constitute a waiver of such right or provision. If
any provision (or part of a provision) of these Terms is found to be invalid,
you and we nevertheless agree to give effect to the intentions as reflected in the
provision, and the other provisions of these Terms remain in full force and effect.
e. Assignment by Us. We may freely assign these Terms and all of the policies and
other documents incorporated or referenced in it (including all rights, licenses,
and obligations under it or them), in whole or in part and without notice, for any
reason, including for the purpose of internal restructuring (for example, mergers
or liquidations).
13. Provider of Services

a. The Services are provided by the company that offers the Services in your region
as set out in Section 14.2 (the “Applicable Yahoo Entity”), except for the Services
set out below in Section 13(b). Not all Services or features may be available in
your country or region. Different features may be available in different versions
of the Services. Your Service provider may change if you relocate to another
country and continue using our Services.
b. The following services are provided to you by the same Yahoo Entity wherever
you are based in the world:
 i. For the services in this Section 13(b)(i), the provisions of Section
14.2 (United States) apply.
1. The following services are provided by Yahoo Inc.:
a. Engadget (unless otherwise specified in Section 14)
b. Rivals
c. Yahoo View
d. Yahoo Developer Network
e. Makers
2. The following services are provided by Yahoo Ad Tech LLC:
a. AOL On.
b. Learning Center
3. The following services are provided by Yahoo Fantasy Sports
LLC:
a. U.S. Daily Fantasy
b. U.S. Fantasy Cash Leagues
c. U.S. Fantasy Pro Leagues
4. Other Fantasy Sports services are provided by Yahoo Inc.
5. Consumer experiences from Yahoo RYOT Studios are provided by
Yahoo Inc.
6. Flurry is provided by Flurry LLC
14. Contracting Party, Choice of Law, and Location for Resolving Disputes and Other
Local Region Provisions

1. In Section 13 above, find the provider of the Services you are using. That is the
provider that you are contracting with for the Services. The choice of law, the
location for resolving disputes, certain defined terms (including the Applicable
Yahoo Entity), and other important region specific provisions are in this Section
14. If you have any questions, please contact customer care using the contact
information in the region that applies to you below.
2. United States (us):
a. Defined Terms
i. Applicable Yahoo Entity: Yahoo Inc., except for Yahoo Finance
which is provided by Yahoo Finance LLC; AOL.com and AOL
Mail which are provided by AOL Media LLC and AOL
subscription offerings which are provided by AOL Member
Services, LLC (Address for all entities: 770 Broadway, New York,
NY 10003, USA).
ii. Minimum Age:13 years old
b. BINDING ARBITRATION AGREEMENT. AGREEMENT TO
ARBITRATE FOR U.S. USERS. EXCEPT AS EXPRESSLY
PROVIDED IN THIS SECTION 14, YOU AND US BOTH AGREE
TO RESOLVE ANY AND ALL DISPUTES, CONTROVERSIES OR
CLAIMS THAT IN ANY WAY ARISE OUT OF OR RELATE TO
THESE TERMS OR FROM ANY SERVICES YOU RECEIVE
FROM US (OR FROM ANY ADVERTISING FOR ANY SUCH
SERVICES), INCLUDING ANY DISPUTES BETWEEN YOU AND
OUR EMPLOYEES OR AGENTS (“DISPUTE(S)”), ONLY BY
ARBITRATION ON AN INDIVIDUAL BASIS. THIS INCLUDES
BUT IS NOT LIMITED TO ANY CLAIM THAT ALL OR ANY
PART OF THIS ARBITRATION AGREEMENT IS VOID OR
VOIDABLE, WHETHER A CLAIM IS SUBJECT TO
ARBITRATION, AND ANY DISPUTE REGARDING THE
PAYMENT OF ADMINISTRATIVE OR ARBITRATOR FEES.
YOU UNDERSTAND THAT BY AGREEING TO THESE TERMS,
ARBITRATION WILL BE THE SOLE AND EXCLUSIVE MEANS
OF RESOLVING ANY DISPUTE BETWEEN US. YOU ALSO
UNDERSTAND THAT BY AGREEING TO THESE TERMS, YOU
AND WE ARE GIVING UP THE RIGHT TO BRING A CLAIM IN
COURT OR IN FRONT OF A JURY AND THAT YOU AND WE
ARE GIVING UP THE RIGHT TO PROCEED WITH ANY CLASS
ACTION OR OTHER REPRESENTATIVE ACTION. We also both
agree that:

i. Informal Dispute Resolution. If either you or we intend to

arbitrate a Dispute under these Terms, the party seeking arbitration
must first notify the other party of the Dispute in writing at least 60
days in advance of initiating the arbitration. Notice to us should be
sent either by mail to Yahoo, Attn: Disputes, 770 Broadway, New
York, NY 10003, USA; or disputes@yahooinc.com. Notice to you
will be to your email address(es) or street address(es), if any, that
we have in our records at the time the notice is sent. The written
description must be on an individual basis and provide, at
minimum, the following information: the sender’s name; a
description of the nature or basis of the claim or Dispute; the
specific relief sought; and, if you are a Yahoo registered user, your
Yahoo ID or Yahoo email address. After receipt of the written
description by Yahoo, you and Yahoo agree to personally meet and
confer, via telephone or videoconference, to attempt to resolve the
Dispute. If a party is represented by counsel, that party’s counsel
may participate in the conference, but the party themselves shall
also personally attend the conference.

If we are unable to resolve the Dispute within 60 days, either party

may then proceed to file a claim for arbitration in accordance with
the Dispute resolution provisions below.

The aforementioned Informal Dispute Resolution process,

including the written description and personal participation in the
meet and confer, is a prerequisite and condition precedent to
commencing any formal Dispute resolution proceeding. The
parties agree that any relevant limitations period and filing fees or
other deadlines will be tolled while the parties engage in this
 Informal Dispute Resolution process. The parties further agree that
whether a complaining party has satisfied these Informal Dispute
Resolution procedures, including whether the written description
contained all required information, is an issue that can be decided
by a court as a prerequisite to arbitration.

ii. Arbitration Procedure. The Federal Arbitration Act applies to

these Terms. Subject to the exceptions listed in Section 14.2(b)(iii)
below, any and all Disputes will be resolved by arbitration before a
sole arbitrator administered by National Arbitration and Mediation
(“NAM”), in accordance with the rules of NAM as modified by
these Terms, including, as applicable, NAM Comprehensive
Dispute Resolution Rules and Procedures, Fees For Disputes When
One of the Parties is a Consumer and the Mass Filing Dispute
Resolution Rules and Procedures in effect at the time any demand
for arbitration is filed with NAM, excluding any rules or
procedures governing or permitting class or representative actions.
If you are initiating arbitration, a copy of the demand shall also be
emailed to disputes@yahooinc.com. If you are a registered Yahoo
user, any demand initiating arbitration, whether filed by you or
Yahoo, must include your Yahoo ID or Yahoo email address. If
Yahoo is initiating arbitration, a copy of the demand shall also be
sent to the email address(es) or street address(es), if any, that we
have in our records at the time the arbitration is initiated.

The arbitrator shall apply New York law consistent with the FAA
and applicable statutes of limitations, and shall honor claims of
privilege recognized at law. The arbitrator or arbitration body shall
be empowered to grant whatever relief would be available in a
court under law or in equity. The arbitrator has the right to impose
sanctions in accordance with NAM rules and procedures for any
frivolous claims or submissions the arbitrator determines have not
been filed in good faith, as well as for a party’s failure to comply
with the Informal Dispute Resolution clause.

If the amount in controversy does not exceed $10,000 and you do

not seek injunctive or declaratory relief, then the arbitration will be
conducted solely on the basis of documents you and Yahoo submit
to the arbitrator, unless the arbitrator determines that a hearing is
necessary or the parties agree otherwise. If the amount in
controversy exceeds $10,000 or seeks declaratory or injunctive
relief, either party may request (or the arbitrator may determine) to
hold a hearing, which shall be via videoconference, unless the
parties agree otherwise.
 Subject to the applicable NAM rules and procedures, the parties
agree that the arbitrator will have the discretion to allow the filing
of dispositive motions unless they are unlikely to efficiently
resolve or narrow issues in dispute. Unless otherwise prohibited by
law, all arbitration proceedings will be confidential and closed to
the public and any parties other than you and Yahoo (and each of
the parties’ authorized representatives and agents), and all records
relating thereto will be permanently sealed, except as necessary to
obtain court confirmation of the arbitration award (provided that
the party seeking confirmation shall seek to file such records under
seal to the extent permitted by law).

iii. Batch Arbitration. To increase the efficiency of administration

and resolution of arbitrations, in the event 25 or more similar
arbitration demands (those asserting the same or substantially
similar facts or claims, and seeking the same or substantially
similar relief) presented by or with the assistance or coordination
of the same law firm(s) or organization(s) are submitted to NAM
against either party (“Mass Filing”), the parties agree (i) to
administer the Mass Filing in batches of 100 demands per batch (to
the extent there are between 25 and 100 demands filed, the batch
will consist of all such demands; if fewer than 100 arbitration
demands are left over after the batching described above, a final
batch will consist of the remaining demands) with only one batch
filed, processed, and adjudicated at a time; (ii) to accept applicable
fees, including any related fee reduction determined by NAM in its
discretion; (iii) that no other demands for arbitration that are part
of the Mass Filing may be filed, processed, or adjudicated until
selected for inclusion in a set of batch proceedings in accordance
with the Terms; (iv) that fees associated with a demand for
arbitration included in a Mass Filing, including fees owed by
Yahoo and you, shall only be due after your demand for arbitration
is included in a set of batch proceedings and that batch is properly
designated for filing, processing, and adjudication in accordance
with the Terms; and (v) that the staged process of batched
proceedings, with each set including 100 demands, shall continue
until each demand is adjudicated or resolved or as stated in Section
14.2(b)(iv) below. Arbitrator selection for each batch shall be
conducted after the prior batch is adjudicated and to the greatest
extent possible in accordance with the applicable NAM rules and
procedures for such selection. The arbitrator will determine the
location where the proceedings will be conducted. You agree to
cooperate in good faith with Yahoo and the arbitration provider to
implement such a “batch approach” or other similar approach to
provide for an efficient resolution of claims, including the payment
of combined reduced fees, set by NAM in its discretion, for each
 batch of claims. The parties further agree to cooperate with each
other and the arbitration provider or arbitrator to establish any
other processes or procedures that the arbitration provider or
arbitrator believe will provide for an efficient resolution of claims.
Any disagreement between the parties as to whether this provision
applies or as to the process or procedure for batching shall be
resolved by a procedural arbitrator appointed by NAM. This
“Batch Arbitration” provision shall in no way be interpreted as
increasing the number of claims necessary to trigger the
applicability of NAM’s Mass Filing Supplemental Dispute
Resolution Rules and Procedures or authorizing class arbitration of
any kind. If your demand for arbitration is included in the Mass
Filing, your claims will remain tolled until your demand for
arbitration is decided, withdrawn, or settled.

The parties agree that this batching provision is integral to the

Arbitration Agreement insofar as it applies to a Mass Filing. If the
batching provision in this subpart (iii) is found to be invalid,
unenforceable or illegal, then the entirety of this Arbitration
Agreement shall be null and void, and neither you nor Yahoo shall
be entitled to arbitrate any claim that is a part of the Mass Filing.

iv. Mediation Following First Batch in a Mass Filing. The results of

the first batch of demands will be given to a NAM mediator
selected from an initially proposed group of 5 mediators, with
Yahoo and the remaining claimants’ counsel being able to strike
one mediator each and then rank the remaining mediators and the
highest collectively ranked mediator being selected. The selected
mediator will try to facilitate a resolution of the remaining
demands in the Mass Filing. After the results are provided to the
mediator, Yahoo, the mediator and the remaining claimants will
have 90 days (the “Mediation Period”) to agree on a resolution or
substantive methodology for resolving the outstanding demands. If
they are unable to resolve the outstanding demands during the
Mediation Period, and cannot agree on a methodology for
resolving them through further arbitrations, either Yahoo or any
remaining claimant may opt out of the arbitration process and have
the demand(s) proceed in court. Notice of the opt-out will be
provided in writing within 60 days of the close of the Mediation
Period. If neither Yahoo nor the remaining claimants opt out and
they cannot agree to a methodology for resolving the remaining
demands through further arbitration, the arbitrations will continue
with the batching process. Opt out of arbitration under this section
shall not be construed as an opt out of Section 14.2(c), titled “Class
Action Waiver For U.S. Users,” below. Absent notice of an opt-
 out, the arbitrations will proceed in the order determined by the
sequential numbers assigned to demands in the Mass Filing.
v. Arbitrator’s Decision. The arbitrator’s decision shall be
controlled by these Terms. The arbitrator’s decision will include
the essential findings and conclusions upon which the arbitrator
based the award. Judgment on the arbitration award may be
entered in any court having jurisdiction thereof. The arbitrator will
have the authority to award monetary damages on an individual
basis and to grant, on an individual basis, any non-monetary
remedy or relief available to an individual to the extent available
under applicable law, the arbitral forum’s rules and this Arbitration
Agreement. The parties agree that the damages and/or other relief
must be consistent with the terms of the “Limitation of Liability”
section of these Terms as to the types and the amounts of damages
or other relief for which a party may be held liable. No arbitration
award or decision shall have any preclusive effect in other
arbitrations, except to preclude the same or similar claims from
being re-arbitrated between the same parties. Attorneys’ fees will
be available to the prevailing party in the arbitration if authorized
under applicable substantive law governing the claims in the
arbitration.
vi. Small Claims Court Option. As an alternative to arbitration,
either party may elect to have any claims resolved in small claims
court in your county of residence (or if a business, your principal
place of business) or New York, New York on an individual basis
for disputes and actions within the scope of such court’s
jurisdiction, regardless of what forum the filing party initially
chose.
vii. Arbitration Location. Except for as otherwise provided in
subsection (b)(iii) above, the arbitration must take place in the
county of your primary residence or New York, New York, unless
you and we agree otherwise in writing.
viii. Arbitration Fees and Expenses. If you are able to demonstrate
that the costs of arbitration will be prohibitive as compared to the
costs of litigation, we will pay any filing and hearing fees in excess
of $250 that the arbitrator deems necessary to prevent the
arbitration from being cost-prohibitive regardless of the outcome
of the arbitration, unless the arbitrator determines that your
claim(s) were frivolous or asserted in bad faith, in which case
arbitration fees (including attorneys’ fees) may be imposed upon
you consistent with the Arbitrator’s Rules and the standard for
sanctions set forth in Federal Rule of Civil Procedure 11. You are
responsible for your own attorneys’ fees unless the arbitration rules
and/or applicable law provide otherwise, including as set forth in
this Arbitration Agreement.
 The parties agree that NAM has discretion to reduce the amount or
modify the timing of any administrative or arbitration fees due
under NAM’s Rules where it deems appropriate (including as
specified in subsection (b)(iii) above) provided that such
modification does not increase the costs to you, and the parties
further agree that they waive any objection to such fee
modification. The parties also agree that a good-faith challenge by
either party to the fees imposed by NAM does not constitute a
default, waiver or breach of this Arbitration Agreement while such
challenge remains pending before NAM, the arbitrator, and/or a
court of competent jurisdiction, and that any and all due dates for
those fees shall be tolled during the pendency of such challenge.

ix. 30-Day Right to Opt Out. You have the right to opt out and not
be bound by the Arbitration Agreement by sending written notice
of your decision to opt out to disputes@yahooinc.com with the
subject line, “ARBITRATION OPT-OUT”. To be valid, the notice
must be sent on an individual basis within thirty (30) days of (a)
you first agreeing to the version of these Terms dated May 15,
2025; or (b) you first using the Services, whichever is later. Any
prior valid opt-out of a requirement to arbitrate disputes with
Yahoo will continue to apply. Otherwise, you shall be bound to
arbitrate disputes in accordance with the Arbitration Agreement. If
you opt out of the Arbitration Agreement, you may exercise your
right to a trial by jury or judge, as permitted by applicable law, but
any prior existing agreement to arbitrate disputes under a prior
version of the Arbitration Agreement will not apply to claims not
yet filed. If you opt out of the Arbitration Agreement, Yahoo also
will not be bound by it.
x. Changes. Yahoo reserves the right to make changes to this section.
Any such changes will go into effect after 30 days and apply to all
claims not yet filed regardless of when such claims may have
accrued. If Yahoo changes this section after the date you first
accepted this Arbitration Agreement (or accepted any subsequent
changes to this Arbitration Agreement), you agree that your
continued use of the Service 30 days after such change will be
deemed acceptance of those changes.
xi. Severability. If any part of this agreement to arbitrate is found by
a court of competent jurisdiction to be unenforceable, the court
will reform the agreement to the extent necessary to cure the
unenforceable part(s), and the parties will arbitrate their Dispute(s)
without reference to or reliance upon the unenforceable part(s).
However, if for any reason the Class Action Waiver set forth
below in subsection 14.2(c) or the Batch Arbitration provision set
forth in subsection 14.2(b)(iii) cannot be enforced as to some or all
of the Dispute, then the agreement to arbitrate will not apply to that
 Dispute or portion thereof. Any Disputes covered by any deemed
unenforceable Class Action Waiver provision may only be litigated
in a court of competent jurisdiction, but the remainder of the
agreement to arbitrate will be binding and enforceable. Further, if
any part of this Section 14 is found to prohibit an individual claim
seeking public injunctive relief, that provision will have no effect
to the extent such relief is allowed to be sought out of arbitration,
and the remainder of this Section 14 will be enforceable.
c. CLASS ACTION WAIVER FOR U.S. USERS. THESE TERMS DO
NOT ALLOW CLASS OR COLLECTIVE ARBITRATIONS, EVEN
IF NAM PROCEDURES OR RULES WOULD. ARBITRATION OR
COURT PROCEEDINGS HELD UNDER THESE TERMS
CANNOT BE BROUGHT, MAINTAINED OR RESOLVED ON
BEHALF OF OR BY A CLASS, AS A PRIVATE ATTORNEY-
GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY,
OTHER THAN AS SET FORTH IN SECTION 14.2(b)(iii). IF IT IS
DETERMINED THAT A CLAIM OR REQUEST FOR PUBLIC
INJUNCTIVE RELIEF MAY NOT BE WAIVED, AN
ARBITRATOR MAY ONLY AWARD ON AN INDIVIDUAL BASIS
ANY RELIEF THAT WOULD OTHERWISE BE AVAILABLE IN A
COURT, INCLUDING INJUNCTIVE OR DECLARATORY
RELIEF.
d. JURY TRIAL WAIVER FOR U.S. USERS. IF FOR ANY REASON
A DISPUTE PROCEEDS IN COURT RATHER THAN THROUGH
ARBITRATION, YOU AND WE AGREE THAT THERE WILL
NOT BE A JURY TRIAL. YOU AND WE UNCONDITIONALLY
WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION,
PROCEEDING OR COUNTERCLAIM IN ANY WAY ARISING
OUT OF OR RELATING TO THESE TERMS.
e. Choice of Law. These Terms and the relationship between the parties,
including any claim or dispute that might arise between the parties,
whether sounding in contract, tort, or otherwise, will be governed by the
laws of the State of New York without regard to its conflict of law
provisions. In no event will the parties bring claims against one another
under the laws of another jurisdiction.
f. Forum. Except for small claims matters referenced in Section 14.2(b)(vi)
and disputes regarding compliance with the Informal Dispute Resolution
referenced in Section 14.2(b)(i), if for any reason a Dispute proceeds in
court rather than through arbitration, all such Disputes (regardless of
theory) arising out of or relating to these Terms, or the relationship
between you and us, will be brought exclusively in the courts located in
the county of New York, New York or the U.S. District Court for the
Southern District of New York. In such cases, you and we agree to submit
to the personal jurisdiction of the courts located within the county of New
York, New York or the Southern District of New York, and agree to waive
 any and all objections to the exercise of jurisdiction over the parties by
such courts and to venue in such courts.
g. Customer Support. Below are links for customer support.

i. Customer Support for AOL-Branded Products

ii. Customer Support for Other Products (English)
iii. Customer Support for Other Products (Spanish)
h. Community Guidelines. The Yahoo Community Guidelines can be found
below:

i. English version
ii. Spanish version
i. The Services are “commercial computer software” and “commercial
items” as these terms are used in the Federal Acquisition Regulation
system, and the rights of the United States are only those rights as are
granted to all other end users pursuant to the terms and conditions herein
and will not exceed the minimum rights set forth in FAR 52.227-19.
j. Closed Captioning. Yahoo complies with applicable Federal
Communications Commission rules and regulations regarding the closed
captioning of video content. Please visit
https://www.yahooinc.com/accessibility/captioning/ for more information
or to register any concerns or complaints regarding video content
accessible on the Yahoo network of properties.
k. In New Jersey, all of the limitations on liability set forth in Section 9 shall
apply except nothing in these Terms will exclude or limit liability for
intentional torts, willful acts, gross negligence, or a violation of a
statutorily imposed duty.
l. You agree to not use the Services to provide material support or resources
(or to conceal or disguise the nature, location, source, or ownership of
material support or resources) to any organization(s) designated by the
United States government as a foreign terrorist organization pursuant to
section 219 of the Immigration and Nationality Act.
m. Account Information. Unless otherwise required by law and pursuant to
Yahoo’s policies and procedures, your Account is non-transferable and
any rights to your content within your Account terminate upon your death.
3. Argentina (ar), Chile (cl), Colombia (co), Hong Kong (hk), Mexico (mx), Peru
(pe), and Venezuela (ve):

a. Defined Terms

i.Applicable Yahoo Entity: Yahoo International LLC (Address: 770

Broadway, New York, NY 10003, USA)
ii. Minimum Age: 13 years old
b. BINDING ARBITRATION AGREEMENT. AGREEMENT TO
ARBITRATE. YOU AND YAHOO BOTH AGREE TO RESOLVE
ANY AND ALL DISPUTES, CONTROVERSIES OR CLAIMS
THAT IN ANY WAY ARISE OUT OF OR RELATE TO THESE
TERMS OR FROM ANY SERVICES YOU RECEIVE FROM US
(OR FROM ANY ADVERTISING FOR ANY SUCH SERVICES),
INCLUDING ANY DISPUTES BETWEEN YOU AND OUR
EMPLOYEES OR AGENTS (“DISPUTE(S)”), ONLY BY
ARBITRATION ON AN INDIVIDUAL BASIS OR IN SMALL
CLAIMS COURT. YOU UNDERSTAND THAT BY AGREEING TO
THESE TERMS, ARBITRATION OR A SMALL CLAIMS ACTION
WILL BE THE SOLE AND EXCLUSIVE MEANS OF RESOLVING
ANY DISPUTE BETWEEN US. YOU ALSO UNDERSTAND THAT
BY AGREEING TO THESE TERMS, YOU AND YAHOO ARE
GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN
FRONT OF A JURY (EXCEPT FOR MATTERS THAT MAY BE
BROUGHT IN SMALL CLAIMS COURT), AND THAT YOU AND
YAHOO ARE GIVING UP THE RIGHT TO PROCEED WITH
ANY CLASS ACTION OR OTHER REPRESENTATIVE ACTION.
WHILE ARBITRATION PROCEDURES MAY BE DIFFERENT
THAN COURT PROCEDURES, AN ARBITRATOR CAN AWARD
YOU INDIVIDUALLY THE SAME DAMAGES AND RELIEF AS A
COURT, AND JUDGMENT ON THE AWARD RENDERED BY
THE ARBITRATOR MAY BE ENTERED AND ENFORCED IN
ANY COURT HAVING JURISDICTION THEREOF. THE
PARTIES UNDERSTAND THAT ABSENT THIS MANDATORY
PROVISION, THEY WOULD HAVE THE RIGHT TO SUE IN
COURT AND HAVE A JURY TRIAL. THEY FURTHER
UNDERSTAND THAT, IN SOME INSTANCES, THE COSTS OF
ARBITRATION COULD EXCEED THE COSTS OF LITIGATION
AND THE RIGHT TO DISCOVERY MAY BE MORE LIMITED IN
ARBITRATION THAN IN COURT. We also both agree that:

i. Notice of Dispute. If either you or we intend to arbitrate under

these Terms, the party seeking arbitration must first notify the
other party of the Dispute in writing at least 30 days in advance of
initiating the arbitration. Notice to us should be sent to us either by
mail to Yahoo, Attn: Disputes, 770 Broadway, New York, NY
10003, USA; or disputes@yahooinc.com. Notice to you will be to
your email address(es) and street address(es), if any, that we
have in our records at the time the notice is sent. The notice must
describe the nature of the claim and the relief being sought. If we
are unable to resolve the Dispute within 30 days, either party may
then proceed to file a claim for arbitration.
ii. Arbitration Procedure. The Federal Arbitration Act applies to
these Terms. Except for small claims court cases, any and all
Disputes will be resolved by arbitration administered by the
American Arbitration Association ("AAA"). The AAA will apply
the Commercial Arbitration Rules to the arbitration of any Dispute
 pursuant to these Terms, unless you are an individual and use the
Services for personal or household use, in which case the
AAA's Consumer Arbitration Rules will apply (excluding any
rules or procedures governing or permitting class actions). You can
get procedures (including the process for beginning an arbitration),
rules and fee information from the AAA (www.adr.org). These
Terms govern to the extent they conflict with the AAA’s
Commercial Arbitration Rules or Consumer Arbitration Rules.
iii. Small Claims Court Option. As an alternative to arbitration, you
may bring an individual action in small claims court in your county
of residence (or if a business, your principal place of business) or
Santa Clara County, California provided that your Dispute meets
the requirements of the small claims court.
iv. Arbitration Location. Unless you and we agree otherwise, the
arbitration must take place, or the small claims action must be
filed, in the county of your primary residence or Santa Clara
County, California.
v. Arbitration Fees and Expenses. We will reimburse any filing fee
that the AAA charges you for arbitration of the Dispute. If you
provide us with signed written notice that you cannot pay the filing
fee, we will pay the fee directly to the AAA. If the arbitration
proceeds, we will also pay any administrative and arbitrator fees
charged later.
vi. Settlement Offers. We may, but are not obligated to, make a
written settlement offer anytime before or during arbitration. The
amount or terms of any settlement offer may not be disclosed to
the arbitrator unless and until the arbitrator issues an award on the
claim. If you do not accept the offer and the arbitrator awards you
an amount of money that is more than our offer but less than
$5,000, we agree to: (a) pay you $5,000 instead of the lower
amount awarded, (b) pay your reasonable attorney’s fees and costs,
and (c) reimburse any arbitration filing fees and arbitrator fees and
expenses incurred in connection with the arbitration of your
Dispute. If the arbitrator awards you more than $5,000 and we are
not challenging the award, then we will pay you the amount of the
award.
vii. Severability. If any part of this agreement to arbitrate is found by
a court of competent jurisdiction to be unenforceable, the court
will reform the agreement to the extent necessary to cure the
unenforceable part(s), and the parties will arbitrate their Dispute(s)
without reference to or reliance upon the unenforceable part(s).
However, if for any reason the Class Action Waiver set forth
below in subsection 14.3.c cannot be enforced as to some or all of
the Dispute, then the agreement to arbitrate will not apply to that
Dispute or portion thereof. Any Disputes covered by any deemed
unenforceable Class Action Waiver provision may only be litigated
 in a court of competent jurisdiction, but the remainder of the
agreement to arbitrate will be binding and enforceable. To avoid
any doubt or uncertainty, the parties do not agree to class
arbitration or to the arbitration of any claims brought on behalf of
others.
c. CLASS ACTION WAIVER. THESE TERMS DO NOT ALLOW
CLASS OR COLLECTIVE ARBITRATIONS, EVEN IF THE AAA
PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY
OTHER PROVISION OF THESE TERMS, THE ARBITRATOR
MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN
FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND
ONLY TO THE EXTENT NECESSARY TO PROVIDE THE
RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL
CLAIM. ARBITRATION OR COURT PROCEEDINGS HELD
UNDER THESE TERMS CANNOT BE BROUGHT, MAINTAINED
OR RESOLVED ON BEHALF OF OR BY A CLASS, AS A
PRIVATE ATTORNEY-GENERAL, OR IN ANY OTHER
REPRESENTATIVE CAPACITY. IN ADDITION, INDIVIDUAL
PROCEEDINGS CANNOT BE COMBINED WITHOUT THE
CONSENT OF ALL OF THE PARTIES. ANY QUESTION
REGARDING THE ENFORCEABILITY OR INTERPRETATION
OF THIS PARAGRAPH WILL BE DECIDED BY A COURT AND
NOT THE ARBITRATOR.
d. JURY TRIAL WAIVER. IF FOR ANY REASON A DISPUTE
PROCEEDS IN COURT RATHER THAN THROUGH
ARBITRATION, YOU AND YAHOO AGREE THAT THERE WILL
NOT BE A JURY TRIAL. YOU AND
YAHOO UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL
BY JURY IN ANY ACTION, PROCEEDING OR
COUNTERCLAIM IN ANY WAY ARISING OUT OF OR
RELATING TO THESE TERMS. IN THE EVENT OF
LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A
WRITTEN CONSENT TO A TRIAL BY THE COURT.
e. Choice of Law. These Terms and the relationship between the parties,
including any claim or dispute that might arise between the parties,
whether sounding in contract, tort, or otherwise, will be governed by the
laws of the State of New York without regard to its conflict of law
provisions. In no event will the parties bring claims against one another
under the laws of another jurisdiction.
f. Forum. If for any reason a Dispute proceeds in court rather than through
arbitration, all such Disputes (regardless of theory) arising out of or
relating to these Terms, or the relationship between you and us, will be
brought exclusively in the courts located in the county of New York, New
York or the U.S. District Court for the Southern District of New York. In
such cases, you and we agree to submit to the personal jurisdiction of the
courts located within the county of New York, New York or the Southern
 District of New York, and agree to waive any and all objections to the
exercise of jurisdiction over the parties by such courts and to venue in
such courts.
g. Customer Support. Below are links for customer support.

i. Argentina
ii. Chile
iii. Colombia
iv. Hong Kong
v. Mexico
vi. Peru
vii. Venezuela
h. Community Guidelines. Our Community Guidelines can be found here.
i. The Services are “commercial computer software” and “commercial
items” as these terms are used in the Federal Acquisition Regulation
system, and the rights of the United States are only those rights as are
granted to all other end users pursuant to the terms and conditions herein
and will not exceed the minimum rights set forth in FAR 52.227-19.
j. Closed Captioning. Yahoo complies with applicable Federal
Communications Commission rules and regulations regarding the closed
captioning of video content. Please
visit https://www.yahooinc.com/accessibility/captioning/ for more
information or to register any concerns or complaints regarding video
content accessible on the Yahoo network of properties.
k. In New Jersey, all of the limitations on liability set forth in Section 9 shall
apply except nothing in these Terms will exclude or limit liability for
intentional torts, willful acts, gross negligence, or a violation of a
statutorily imposed duty.
l. You agree to not use the Services to provide material support or resources
(or to conceal or disguise the nature, location, source, or ownership of
material support or resources) to any organization(s) designated by the
United States government as a foreign terrorist organization pursuant to
section 219 of the Immigration and Nationality Act.
4. Brazil (br):

a. Defined Terms

i. Applicable Yahoo Entity: Yahoo do Brasil Internet Ltda. (Address:

Av. Presidente Juscelino Kubitschek, 1327 - 4 andar - cj. 41, Caixa
Postal 1355, São Paulo/SP, 04543-011, Brazil)
ii. Minimum Age: 13 years old (however, if you are between 13 and
18 years old, you must have parental or legal guardian permission
in order to agree with our Terms and to use the Service).
b. Services Provided: Yahoo Mail and Yahoo Search. If you use any of these
services while you are within Brazil, or are otherwise contracting with
Yahoo do Brasil Internet Ltda., the services are provided by Yahoo do
 Brasil Internet Ltda. The region specific provisions in Section 14.4 shall
apply to such use and supersede anything to the contrary in Section 1 or
Section 13(a) of these Terms.
c. Other Services. Services not listed in Section 14.4(b) are not provided by
Yahoo do Brasil Internet Ltda., which has no powers or capabilities to take
any measures in relation to them, including accessing or disclosing user
data and/or removing user generated content.
d. Choice of Law. The Terms and the relationship between you and Yahoo
do Brasil Internet Ltda. will be governed by the laws of Federative
Republic of Brazil without regard to its conflict of law provisions.
e. Customer Support. For customer support, see this page.
f. Protecting our systems and our users' information is paramount to
ensuring Yahoo users enjoy a secure user experience and maintaining our
users' trust. To learn more about security, including the steps we have
taken and steps you can take, please read our online article by
clicking here.
g. YOU UNDERSTAND AND AGREE THAT YOUR USE AND THE
PROVISION OF THE SERVICES INVOLVE THE COLLECTION,
STORAGE, PROCESSING, USE AND DISCLOSURE OF
INFORMATION AND USER DATA, INCLUDING THE TRANSFER
OF INFORMATION AND DATA TO OTHER COMPANIES AND
TERRITORIES, AS STATED IN THE PRIVACY POLICY.
5. Canada (ca and cf):

a. Defined Terms

i. Applicable Yahoo Entity: Yahoo Canada Corp, except for Yahoo

Finance which is provided by Yahoo Finance ULC (Address: 100
University Ave., Floor 5, Toronto, Ontario M5J 1V6), AOL Mail
which is provided by AOL Media LLC and AOL subscription
products which are provided by AOL Member Services LLC
(Address: 770 Broadway, 9th Floor, New York, NY 10003).
ii. Minimum Age: Legal Age to form a binding contract in your
province or territory of residence.
b. Choice of Law. These Terms and the relationship between the parties,
including any claim or dispute that might arise between the parties,
whether sounding in contract, tort, or otherwise, shall be governed by the
laws of the province of Ontario without regard to its conflict of law
provisions. In no event shall the parties bring claims against one another
under the laws of another jurisdiction.
c. Forum. Any claim against us shall be brought exclusively in the courts
located within the province of Ontario, Canada. In such cases, you
and we agree to submit to the personal jurisdiction of the courts located
within the province of Ontario, and agree to waive any and all objections
to the exercise of jurisdiction over the parties by such courts and to a
venue in such courts.
 d. Customer Support. Below are links for customer support.

i. Customer Support (English)

ii. Customer Support (French)
e. Updates. We may automatically download and install the latest version of
the Services on your device once a new version or feature is available.
f. Some provinces and territories do not allow for the exclusion of warranties
(including the province of Quebec). In these provinces and territories, you
have only the warranties that are expressly required to be provided in
accordance with applicable law.
g. Some provinces and territories do not provide exclusion of limitation of
liability for all types of damages (including the province of Quebec). In
these provinces, we will only be liable to you for damages that we are
expressly required to be liable to you under applicable law.
6. Australia (au) and New Zealand (nz):

a. Defined Terms

i. Applicable Yahoo Entity:

1. For OneSearch, AOL Mail, Yahoo Lifestyle, Yahoo
Finance, Yahoo Mail, Yahoo News, Yahoo Search, Yahoo
Sports, Yahoo TV and Yahoo Weather the Applicable
Yahoo Company is Yahoo Australia Pty Ltd (Address:
Level 4 West, 8 Central Avenue, Eveleigh NSW 2015,
Australia) and the following terms apply: (a) the Terms and
the relationship between you and Yahoo Australia Pty Ltd
will be governed by the laws of the state of New South
Wales without regard to its conflict of law provisions, and
(b) you and Yahoo Australia Pty Ltd agree to submit to the
exclusive jurisdiction of the courts of the state of New
South Wales.
2. For other services, the Applicable Yahoo Company is
Yahoo Inc. (Address: 770 Broadway, New York, NY
10003, USA), and for such Services the terms of Section
14.2 (United States) apply.
ii. Minimum Age: 13 years old
b. Customer Support. For customer support, see this page.
7. Reserved.
8. India (in):

a. Defined Terms

i. Applicable Yahoo Entity:

1. For AOL Mail, OneSearch, Yahoo Mail and Yahoo
Search, the Applicable Yahoo Entity is Yahoo India Private
Limited (CIN: U72900KA2000PTC186718) Regd. Office:
 Torrey Pines, Embassy Golf Links Business Park, Off
Indiranagar-Koramangala Intermediate Ring Road,
Bangalore - 560071, Karnataka, India and the following
terms apply: (a) “Minimum Age” means 13 years old,
provided that if you are between 13 and 18 years of age,
you must have parental or legal guardian permission to use
the Services or register for an account, (b) you must be at
least 13 years old in order to agree with our Terms,
provided that if you are between 13 and 18 years of age,
you must have parental or legal guardian permission to do
so, (c) the Terms and the relationship between you and
Yahoo India Private Limited will be governed by the laws
of India without regard to its conflict of law provisions, and
(d) you and Yahoo India Private Limited agree to submit to
the exclusive jurisdiction of the courts located at
Bangalore, India.
2. For other Services:
a. the Applicable Yahoo Entity is the same one that is
specified to be the provider in respect of a specific
Service, and the Terms and the relationship between
you and the Applicable Yahoo Entity will be
governed by the laws of the place of incorporation
of the Applicable Yahoo Entity; or
b. if no Yahoo Entity is specified to be the provider in
respect of a specific Service, the Applicable Yahoo
Entity is Yahoo Inc. (Address: 770 Broadway, New
York, NY 10003, USA), and for such Services the
terms of Section 14.2 (United States) apply.
b. Customer Support. For customer support, see this page.
c. Yahoo India Grievance Officer. For the Yahoo India Grievance Officer,
see this page.
d. Click here for an important Supreme Court Order passed by the
Hon'ble Supreme Court of India relating to a prohibition on
advertisement under the PCPNDT Act, 1994.
e. Click here for additional terms.
9. Japan (jp):

a. Defined Terms

i. Applicable Yahoo Entity:

1. For AOL Mail, the Applicable Yahoo Entity is Boundless
Inc. (The Iceberg, 6-12-18 Jingumae, Shibuya-ku, Tokyo,
150-000, Japan).
2. For Yahoo Japan-branded products that are accessible in
Japan: these products are provided by a third-party.
 3. For all other Services, the Applicable Yahoo Entity is
Yahoo Inc. (Address: 770 Broadway, New York, NY
10003, USA).
ii. Minimum Age: 18 years old (however, if you are 18 or 19 years
old, you must have the permission of a parent or legal guardian in
order to agree to the Terms and to use the Services)
b. Choice of Law. The Terms and relationship between you and us will be
governed by the laws of Japan without regard to its conflict of law
provision.
c. Forum. You and we submit to the exclusive jurisdiction of the Tokyo
District Court, Japan.
d. Modifying the Services; Modifying these Terms

i. When we modify the Services as outlined in Section 7(a), or we

modify these Term pursuant to Section 12(b), we will notify you a
reasonable amount of time in advance of any modifications that
will be of material disadvantage to you or materially limit your
access to or usage of the Services.
ii. For modifications to these Terms or the Services that we need to
make in order to meet security, safety, legal or regulatory
requirements, we may not be able to notify you in advance, but we
will let you know as soon as practicable after such modification is
made.
e. Limitation of Liability. Nothing in these Terms affects any legal rights that
you are entitled to as a consumer under Japanese law which cannot be
contractually altered or waived. Accordingly, if the contract regarding the
use of the Services pursuant to these Terms is deemed a consumer contract
under the Consumer Contract Act of Japan, some of the exclusions and
limitations in Section 9 of these Terms will not apply to you for liability
resulting from our willful misconduct or gross negligence.
f. Customer Support. For customer service, please see this page.
10. Reserved.
11. Singapore (sg), Indonesia (id), Malaysia (my), Philippines (ph), Thailand (th)
or Vietnam (vn):

a. Defined Terms

i. Applicable Yahoo Entity:

1. For AOL Mail, OneSearch, Yahoo Calendar, Yahoo
Celebrity, Yahoo Finance, Yahoo Mail, Yahoo News,
Yahoo Search, Yahoo Style, Yahoo Travel, Yahoo TV,
Yahoo Weather, and Aviate the Applicable Yahoo Entity is
Yahoo! Singapore Digital Marketing Pte. Ltd. (Address:
168 Robinson Road, #19-01, Capital Tower, Singapore
068912) and the following terms apply: (a) the Terms and
the relationship between you and Yahoo! Singapore Digital
 Marketing Pte. Ltd. will be governed by the laws of
Singapore without regard to its conflict of law provisions,
and (b) you and Yahoo! Singapore Digital Marketing Pte.
Ltd. agree to submit to the exclusive jurisdiction of the
courts of Singapore.
2. For other Services:

a. the Applicable Yahoo Entity is the Yahoo Entity

that is specified to be the provider in respect of a
specific Service, and the Terms and the relationship
between you and the Applicable Yahoo Entity
will be governed by the laws of the place of
incorporation of the Applicable Yahoo Entity; or
b. if no Yahoo Entity is specified to be the provider in
respect of a specific Service, the Applicable Yahoo
Entity is Yahoo Inc. (Address: 770 Broadway, New
York, NY 10003, USA), and for such Services the
terms of Section 14.2 (United States) apply.
ii. Minimum Age: 13 years old
b. Customer Support. Below are links for customer support.

i. Singapore
ii. Indonesia
iii. Malaysia
iv. Philippines
v. Thailand
vi. Vietnam
12. Taiwan (tw):
a. Defined Terms
i. Applicable Yahoo Entity:
1. For AOL Mail, OneSearch, Yahoo Autos, Yahoo Charity,
Yahoo Dictionary, Yahoo Esports, Yahoo Finance, Yahoo
Games, Yahoo House, Yahoo Mail, Yahoo Money, Yahoo
Movies, Yahoo News, Yahoo Search, Yahoo Sports,
Yahoo Stock, Yahoo Style, Yahoo Travel, Yahoo TV,
Yahoo Weather, and Aviate the Applicable Yahoo Entity is
Yahoo! Digital Marketing Co., Ltd. (Address: 15F, No.66
Sanchong Rd, Nangang District, Taipei, 115, Taiwan) and
the following terms apply: (a) the Terms and the
relationship between you and Yahoo! Digital Marketing
Co., Ltd. will be governed by the laws of the Republic of
China (R.O.C.) without regard to its conflict of law
provisions, and (b) you and Yahoo! Digital Marketing Co.,
Ltd. agree to submit to the exclusive jurisdiction of the
Taipei District Court located in Taiwan, R.O.C
 2. For Yahoo Auctions, Yahoo Shopping and Yahoo Used
Cars are provided by provided by Yahoo! Taiwan Holdings
Limited, Taiwan Branch (Address: 14F, No.66 Sanchong
Rd, Nangang District, Taipei, 115, Taiwan) and the
following terms apply: (a) the Terms and the relationship
between you and Yahoo! Taiwan Holdings Limited,
Taiwan Branch will be governed by the laws of the
Republic of China (R.O.C.) without regard to its conflict of
law provisions, and (b) you and Yahoo! Taiwan Holdings
Limited, Taiwan Branch agree to submit to the exclusive
jurisdiction of the Taipei District Court located in Taiwan,
R.O.C.
3. For other Services:
a. The Applicable Yahoo Entity is the Yahoo Entity
that is specified to be the provider in respect of a
specific Service, and the Terms and the relationship
between you and the Applicable Yahoo Entity will
be governed by the laws of the place of
incorporation of the Applicable Yahoo Entity; or
b. If no Yahoo Entity is specified to be the provider in
respect of a specific Service, the Applicable Yahoo
Entity is Yahoo Inc. (Address: 770 Broadway, New
York, NY 10003, USA), and for such Services, the
terms of Section 14.2 (United States) apply.
ii. Minimum Age: 13 years old
b. Customer Support. For customer support, see this page.
13. Europe, Middle East and Africa
a. Defined Terms
i. Applicable Yahoo Entity: Yahoo International Limited (Address:
The EXO Building, North Wall Quay, Dublin 1, D01 W5Y2,
Ireland)
ii. Minimum Age: For EU Member States, the Minimum Age is 16 or
the lower age that a Member State has provided for you to consent
to the processing of your personal data. For countries outside the
EU the Minimum Age is 13.
b. Choice of Law. These Terms and their operation, interpretation or
formation, and the relationship between the parties, including any claim or
dispute that might arise between the parties (including non-contractual
claims or disputes) will be governed by the laws of Ireland without regard
to its conflict of law provisions.
c. Forum. Except to the extent set out in paragraph (d) below, you and we
agree to submit to the exclusive jurisdiction of the Irish courts in respect
of any dispute or claim that arises out of or in connection with these Terms
or their operation, interpretation or formation (including non-contractual
claims or disputes). In such cases, you and we agree to submit to the
personal jurisdiction of the courts located within Ireland, and agree to
 waive any and all objections to the exercise of jurisdiction over the parties
by such courts and to the venue of such courts.
d. If you reside in a European Union country, nothing in these Terms,
including paragraphs (b) and (c) above, affects your right to rely on any
applicable mandatory local law or choice of jurisdiction provision that
cannot be varied by contract. The European Commission provides for an
online dispute resolution platform, which you can access
at https://ec.europa.eu/consumers/odr/.
e. Customer Support. Below are links for customer support. Please see
paragraph o. below for points of contact under the EU Digital Services
Act.

i. Ireland
ii. UK
iii. Germany
iv. France
v. Spain
vi. Italy
vii. All other countries
f. Modifying the Services; Modifying these Terms
i. Where we modify the Services as outlined in Section 7(a), or we
modify these Terms pursuant to Section 12(b), we will tell you a
reasonable amount of time in advance of any modifications that
will materially disadvantage our users or materially limit the
access or usage of Services. Your continued use of the Services
after the effective date of any such modifications means that you
agree to the Services or the Terms as modified.
ii. For modifications to the Terms or to the Services that we need to
make to meet security, safety, legal or regulatory requirements, we
may not be able to notify you in advance but we will let you know
as soon as practicable.
g. Notice of cancellation, suspension or limitation of the Services or your
account.
i. Despite subsection (f) above and without prejudice to your
statutory rights, and - with respect to users residing in the
European Union, subject at all times to the provisions of
subsection 14.13.o. below - we may, without notice, temporarily or
permanently suspend or cancel your account or impose limits on or
restrict your access to parts or all of your account or the Services:
1. if you violate, or we believe you are about to violate, the
Terms, including any incorporated agreements, policies or
guidelines;
2. in response to requests by law enforcement or other
government agencies under valid legal process;
3. due to unexpected technical or security issues or problems;
or
 4. if your account shows extended periods of inactivity in
accordance with our account deletion policy.
h. If we permanently suspend or terminate your account, we will notify you
in advance and allow you reasonable time to access and save information,
files, and content associated with your account unless we have reason to
believe that continued access to your account will violate applicable legal
provisions, requests by law enforcement or other government agencies, or
cause damage to us or to third parties. If you are a user residing within the
European Union, please also see section 14.13.o.ii below for further detail
on our complaints handling system.
i. Cooling off period for EU consumers. The following provisions
supplement Section 11 (Fee-Based Services and Billing).

i. If you are a consumer living in the EU, you can cancel your fee-
based Service without giving a reason within 14 days from the day
of the conclusion of the contract. You can notify us by completing
and submitting this form or if you have no other option, by
returning this form to us by post. You must send your notification
to us before expiry of the 14-day cancellation period.
ii. Exceptions. If you purchase digital content not supplied in a
tangible medium from us you agree that the cancellation period
expires immediately once you begin to download or stream the
digital content.
iii. Reimbursement. We will reimburse all payments received from
you for the fee-based Service no later than 14 days from the day on
which we received your cancellation notification. Unless you
expressly agree otherwise, we will use the same means of payment
as used for the initial transaction. You agree that if you start using
the fee-based Service before the end of the cancellation period you
will be liable for all charges incurred up to the date of cancellation.
j. Auto-Renewal. In addition to Section 11(b)(v), the following shall apply:
If your subscription is auto-renewed and the price has increased, you will
be notified of the applicable new price and you will be allowed to
terminate your subscription within a period of 14 days upon receipt of the
notice. In such case the new price will not become effective and your
subscription will end at the end of the term.
k. Exclusions and Limitations of Liability. Nothing in the Terms affects any
legal rights that you are entitled to as a consumer under Irish and EU law
which cannot be contractually altered or waived. Accordingly, some of the
exclusions and limitations in Sections 8 and 9 of the Terms will not apply
to you if you are a consumer living in a European Union country.
l. Our Liability. Despite Section 9, we accept responsibility for fraudulent
representations made by us or if you are injured or die as a direct result of
our negligence in connection with the Services.
m. Additional terms for Italian users can be found here.
n. Additional terms for German users can be found here.
o. EU Digital Services Act
i. Restrictions on use of our Services. The EU Digital Services Act
(“DSA”) requires us to provide users in the European Union with
details of any restrictions we may impose on the use of certain
Services. These restrictions enable us to take action to address
content on our Services that is illegal and/or in violation of our
Community Guidelines.
1. For Yahoo and AOL Search:
a. Use of algorithmic tools to restrict the visibility of
search results containing adult content in certain
cases, including where users are identified as under
18 years;
b. Use of algorithmic tools to restrict the visibility of
search results containing illegal content;
c. Dereferencing of search results in order to uphold
an individual’s rights under EU privacy law (known
as the “Right To Be Forgotten”);
d. Use of algorithmic tools to insert additional content
within certain search results, including warning
labels and law enforcement contact information, to
dissuade a user from engaging with illegal and
harmful content;
e. Use of human review to block the display of certain
suggested search terms to “autocomplete” a user’s
typed-in query where the suggested search terms
would contain prohibited words or phrases in
violation of Yahoo’s Community Guidelines; and
f. Referring complaints about illegal search content to
Microsoft Bing, the search engine that generates
Yahoo’s general algorithmic and advertising search
results.
2. For user comments on our Services:
a. Taking action in response to notices from
individuals or entities about user comments on our
Services that are illegal or in violation of our
Community Guidelines, including using human
review to restrict visibility of or remove user
comments, and disabling access to the user
comments function on our Services for repeated
violations; and
b. Using algorithmic tools to detect, identify, and
address content contained in user comments on our
Services that is illegal or in violation of our
Community Guidelines.
3. For Mail:
 a. Taking action in response to notices from
individuals or entities about email content on the
Services that is illegal or in violation of our
Community Guidelines, including terminating an
individual’s email account after their account has
been used for repeated violations following human
review; and
b. Taking action in response to credible reports that an
email account or accounts are being used in a way
that compromises the security of our Services
(including email accounts associated with spam,
scam advertisements, ransomware and malware),
including terminating email accounts following
human review.
4. For all of our Services:
a. Taking action in response to EU Member State
authorities’ orders to remove illegal content.
b. Users in the European Union may contact us to
raise any queries or complaints under the DSA via
the “Points of Contact” section below. Complaints
are reviewed by our Legal and Member Services
Teams.
ii. Complaints handling system.

Any user residing within the European Union whose account has
been restricted pursuant to Section 14.13.o.i. above may submit a
complaint to us using the relevant Points of Contact provided in
Section iii. below. The complaint must include the following
information: your country of residence; your account information
(name and email address); details of your complaint including any
notifications you have received from us regarding your account or
services you have used under your account. Upon review, we will
respond with the steps we are prepared to take, if applicable, to
address your complaint. We reserve the right not to respond if you
fail to provide sufficient information for us to understand the
general nature of your complaint, and/or if you fail to respond to
any requests for additional information from us in order to ensure
your complaint is adequately substantiated. Our complaints
handling teams are trained to review your complaint and to take
action in accordance with our Community Guidelines and these
Terms of Service, in a timely, non-discriminatory, and diligent
manner.
iii. Points of Contact
1. If you are a representative of a Member State of the
European Union, the European Commission or the
European Board for Digital Services you can communicate
 with us at the following email address:
dsa[@]yahooinc.com. Our preferred language of
communication is English.
2. If you are a user residing within the European Union, the
most direct way for us to address any query, concern, or
complaint you may have under the DSA is by completing
our DSA contact form. Alternatively you may send an
email to dsaquery[@]yahooinc.com with the following
required information: your country of residence; the Yahoo
or AOL service you are contacting us about; a brief
explanation of your query, concern, or complaint. These
points of contact cannot be used for any matter that is not
related to the Digital Services Act.

Last updated: June 9, 2025