Pankil

Pankil1702@gmail.com 6138697353 Pankil Pankil02 Portfolio Canada

CERTIFICATIONS
• Cisco Certified Network Associates (CCNA) Oct 2024
• CompTIA A+ Certified Oct 2024
• The Linux Command Line ( Udemy), Google IT Support Fundamentals .

PROFESIONAL EXPERIENCE
Helpdesk/Network Support Technician Sept 2021 – Aug 2022
ACE Services Kurukshetra, IN
• Delivered Tier-1/2 technical support, troubleshooting and resolving 90+ customer (via phone, email and remote tools)
issues weekly on network and system configurations, achieving 98% satisfaction rate.
• Diagnosed, troubleshot, and repaired a variety of electronic devices, including the installation, maintenance, and
configuration of operating systems (Windows, macOS, Linux).
• Implemented and maintained network security protocols (e.g., firewalls, antivirus) ensuring 100% data integrity.
• Configured and tested LAN/WAN infrastructure, including Cisco routers, switches, firewalls, and wireless LAN (WLAN)
networks, ensuring reliable connectivity and network optimization.
• Demonstrated and provided technical support for new products, including laptops, custom PCs, RAM, and headphones,
conducting 20+ product demos to improve customer adoption rates.
Helpdesk Security Guard Nov 2022 – Present
GardaWorld Ottawa, CA
• Managed access control, key fob setting for residents and provided security escort based on site-specific needs.
• Demonstrated strong adaptability by transitioning between multiple sites as requested by the company, quickly adjusting
to new environments and operational needs.
Customer Service | Team Member Sept 2022 – Sept 2023
Tim Hortons Ottawa, CA

SKILLS
• Languages: JavaScript, Java, Python, MySQL, Kotlin, HTML5/CSS3/webpack/JSON, Linux bash.
• Software: Git, CISCO Packet Tracer, Jira, Visual Studio, Eclipse, PyCharm, RapidMiner, Oracle, SQL server, Unix, Microsoft
Office (word, Excel), SharePoint, troubleshooting software issues, VMWare.
• Networking: Proficient in Layer 1, 2, and 3 networking protocols and test equipment (e.g., Wireshark). Routing and
switching (CCNA level system configuration), LAN/WAN, TCP/IP, VPN, VLAN, DHCP, DNS and subnetting.
• In-depth knowledge of IP/MPLS protocols (LDP, RSVP, OSPF, BGP, IS-IS, VLL, VPLS, VPRN, IP tunnels) and
SONET/SDH/Legacy protocols testing.
• Security: In-depth knowledge of network security, including firewalls, antivirus software, and establishing secure
network protocols. Awareness of cybersecurity practices and data protection policies.
• Frameworks: ReactJS, Node.js, Django JUnit, Unit Testing, Bootstrap.
• Strong knowledge of SaaS solutions, cloud computing, macOS, iOS, Windows, and Android operating systems, as well as
hardware components including SSDs, HDDs, RAM, CPUs, and GPUs.
• Soft-Skills: Excellent customer service skills including Strong English language communication, Motivated self-starter
with excellent time management, attention to detail, active Listening, problem-solving, Agile methodologies, and
teamwork abilities, combined with a positive and adaptable attitude.
EDUCATION
Bachelor’s in Computer Science | BITS Pilani 2024-Current, IN
Computer Programming | Algonquin College 2024 Ottawa, CA
• Coursework Includes: Java, Object Oriented Programming, Design Patterns, Python, Project Management, Web
Development, Database Systems, IP Routing Protocols, and Networking Fundamentals.

PROJECTS
Campscape | Node.js, Express, JavaScript, MongoDB, Bootstrap May 2024
• Developed a MERN-stack platform for camping area exploration with secure user authentication, optimizing API calls by
99% for efficient resource management.
• Integrated interactive maps and user reviews to enhance the user experience and engagement.
• Optimized efficiency by 99% through the implementation of REST API patterns and Express routers, while adhering to
industry-standard design patterns for code organization and scalability.

Food Waste Management Platform | Java, Servlets, JSP, MySQL, Apache, Tomcat Apr 2024
• Developed a comprehensive platform aimed at reducing food wastage by facilitating collaboration among consumers,
retailers, and charitable organizations, , improving community involvement by 35%.
• Implemented Java design patterns such as MVC model, DAO patterns, and abstract factory to ensure scalability and
maintainability.
• Enhancing security measures against vulnerabilities like SQL injection to ensure data integrity and user privacy.

RecipeFinder | Kotlin, SQLite, Android Studio Mar 2024

ACHIEVEMENTS
Handball Nationals
• Secured a position in U-17 SGFI Tournament. | INDIA’s National Tournament for Handball.
• National Gold Medal in Vidya Bharti School Organisation.

JEE-Mains 2021 | Achieved All India Rank 7784 among 1.4 million candidates in the country appearing for Joint Entrance
Exam Mains.