Job description
Our IT Team is expanding and we are seeking an enthusiastic IT Resource to
join our team.
Are you interested in joining a dynamic and growing firm?
Are you looking for a rewarding career with a true work-life balance?
We are seeking an experienced IT Resource to join our team and become a part
of the long term future of the firm.
With a history of over 50 years, Kreston Stanley Williamson (KrestonSW) is a
well-established firm. Our clients include high net worth individuals, privately
owned businesses through to listed companies, small to large, and operate in a
wide variety of industries, nationally and internationally. KrestonSW is also a
member of Kreston Global, the 13th largest global network of accounting firms.
At KrestonSW we are proud of our culture – we strive to be balanced,
professional and motivated. Our culture is driven by our people. Our people
enjoy what they do and enjoy where they work – above all, we are dedicated in
looking after our team.
About the role
You will report directly to the IT Manager and Partners.Your role will gain you a
broad range of experience and will involve the following;
Microsoft 365 / Teams / Sharepoint / Azure AD / Exchange / OneDrive / Intune
Support
• Ensuring the operational health of the Microsoft 365 online environment
including security, availability, performance, interoperability and
reliability
• Administration, support and configuration of MS Office O365 for staff
• Maintenance of existing Teams and Sharepoint sites, sub sites, lists,
libraries, and content
• Support an enterprise-level Microsoft Exchange 365 infrastructure
• Manage user setup, maintenance and offboarding
• Manage devices using Microsoft Endpoint Manger (InTune)
General IT End User support
• Providing end-user support for all PC based hardware, applications and
services
• New user setup and orientation including installing and configuring
workstations, software, telephone services, network printing, etc.
• Maintain and provide support for all IT infrastructure
• Provide tier 1 and tier 2 support and troubleshooting
• Troubleshoot OS, network and storage related issues
• Create and maintain knowledge base articles
Operational Security, Maintenance and Governance
• Perform software upgrades and patches using a central management
system
• Troubleshoot various Office 365 issues including connectivity and
mobility
• Conduct routine monitoring and analysis to include Audit Log Reports
evaluation, system and storage utilization reports, site and system usage,
growth reports, and manage site collection quota settings
• Quarterly testing of backup & restore functions
• On a quarterly basis, provide documented assurance that access to
computer resources (data, equipment and facilities) is reasonable and
restricted to authorised individuals
Mimecast
• Monitor admin console
• Release held emails and/or files as appropriate
• Maintain block lists and white lists
• Monitor and report on education training video completion by staff
Crowdstrike Falcon Complete
• Monitor admin console
• Review admin console messages and action alerts as required
• Regularly review licensing and remove clients no longer in use
Business Applications – Karbon / FYI Docs / Ignition / Caseware / etc.
• Manage user setup, maintenance and offboarding
• Log user issues internally via Karbon and co-ordinate resolution with
vendors
Power BI
• Develop operational reports
• Build automated reports and dashboards with the help of Power BI and
other reporting tools
• Understand business requirements to set functional specifications for
reporting applications
• Be experienced in tools and systems on MS SQL Server BI Stack, including
SSRS and TSQL, Power Query, MDX, PowerBI, and DAX
• Be able to quickly shape data into reporting and analytics solutions
• Create functional reporting
• Have knowledge of database fundamentals such as multidimensional
database design, relational database design, and more
To help you grow, you will be provided with a significant amount of on the job
and third-party training.
About you
Ideally, the role will suit an enthusiastic professional who is keen to expand
their knowledge and not shy to take on early responsibility.
You will possess strong analytical skills and have an inquiring mind. You should
be able to demonstrate the following skills and qualities:
• Excellent interpersonal skills, communication skills, phone manner, and
the ability to establish effective stakeholder relationships.
• Advanced analytical and problem-solving abilities for identifying, defining
and solving technical and operational problems.
• Demonstrated experience working in project teams and successfully
delivering objectives on time and on budget.
• Industry certifications can be beneficial.
Qualifications
• Experience administering O365, Exchange, Azure Active Directory, Teams,
Onedrive and SharePoint environments.
• Help desk experience and ability to provide technical and end-user
support
• General knowledge of networking – IP, DNS, SMTP.
• 5 years of IT experience.
• BI tools: Skills in BI tools and BI systems, such as Power BI, SAP, Tableau,
etc., creating data-rich dashboards, implementing Row-level Security
(RLS) in Power BI, writing DAX expressions, developing custom BI
products with scripting and programming languages such as R, Python,
etc.
• Experience in data-specific roles: A minimum experience of two or three
years working with BI tools or any data-specific role with a sound
knowledge of database management, data modeling, business
intelligence, SQL querying, data warehousing, and online analytical
processing (OLAP).
• Microsoft BI stack: In-depth understanding and experience with
Microsoft BI stacks such as Power Pivot, SSIS, SSRS, and SSAS.
• Data analytics: The ability to drill down data and visualize it in the best
possible way through charts, reports, or dashboards.
• Software development skills: Understanding of software development
architecture as well as technical aspects.
We look for people who understand the importance of respecting others. It is
the combination of professional, technical and emotional intelligence that
enables us to deliver a unique service to unlock our clients’ potential.
If this sounds like an opportunity that makes you think about “your why” and
aligns with your career aspirations, please send your resume with a covering
letter telling us a little bit about you.
Note - Our team in the Philippines is managed by our third-party partner.
Remuneration commensurate to experience and in line with market rates -
remuneration range indicated.
Job Type: Full-time
Salary: Php55,000.00 - Php70,000.00 per month
Benefits:
• Health insurance
• Opportunities for promotion
• Paid training
• Staff meals provided
Schedule:
• Early shift
• Monday to Friday
Education:
• Bachelor's (Preferred)
Experience:
• BI tools: 2 years (Preferred)
• IT: 5 years (Preferred)
