Chapter 1

________ get things done through other people. They make decisions, allocate
resources, and direct the activities of others to attain goals.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
ANSWER: B

________ is a key independent variable in positive organisational behavior research.

A) Engagement
B) Apathy
C) Despair
D) Constraint
E) Pessimism
ANSWER: A

________ refers to a gut feeling not necessarily supported by research.

A) Intuition
B) Reasoning
C) Rationality
D) Logic
E) Inference
ANSWER: A

________ refers to basing managerial decisions on the best available scientific proof.
A) Emergency management
B) Personal knowledge management
C) Property management
D) Evidence-based management
E) Knowledge management
ANSWER: D

________ refers to the heterogeneity of organisations in terms of gender, age, race,

ethnicity, sexual orientation, and inclusion of other diverse groups.
A) Workforce associability
B) Workforce diversity
C) Cultural similarity
D) Organisational congruity
E) Operational homogeneity
ANSWER: B
________ seeks to measure, explain, and sometimes change the behaviour of humans
and other animals.
A) Meteorology
B) Anthropology
C) Sociology
D) Lexicology
E) Psychology
ANSWER: E

A common characteristic of service jobs is that they ________.

A) need substantial interaction with an organisation's customers
B) oQer much higher pay in comparison with other non-service jobs
C) have fewer working hours than other jobs
D) require very little job knowledge compared to other jobs
E) provide more perks and benefits to employees
ANSWER: A

A key issue for managers in good economic times is ________.

A) employee stress
B) how to retain employees
C) employee decision making
D) helping employees cope
ANSWER: B

A ________ is an abstraction of reality, a simplified representation of some real-world

phenomenon.
A) model
B) input
C) process
D) outcome
E) objective
ANSWER: A

According to Fred Luthans and his associates, managers involved in traditional

management activities undertook which of the following tasks?
A) motivating
B) socialising
C) decision making
D) training
E) politicking
ANSWER: C

According to Fred Luthans and his associates, managers who are involved in networking
activities are most likely to undertake which of the following?
A) planning
B) decision making
C) controlling
D) politicking
E) staQing
ANSWER: D

According to Fred Luthans and his associates' study of 450 managers, ________ made
the largest contribution to the success of managers in terms of speed of promotion
within their organisation.
A) networking
B) decision making
C) planning
D) controlling
E) staQing
ANSWER: A

According to Henry Mintzberg, a factory supervisor giving a group of high school

students a tour of the plant may be termed as a ________.
A) leader
B) figurehead
C) resource allocator
D) negotiator
E) disturbance handler
ANSWER: B

According to Mintzberg's classification of managerial roles, a ________ searches the

organisation and its environment for opportunities and initiates projects to bring about
change.
A) spokesperson
B) disturbance handler
C) entrepreneur
D) resource allocator
E) negotiator
ANSWER: C

According to Mintzberg's classification of managerial roles, the role of a ________ is to

transmit information received from outsiders or from other employees to members of
the organisation.
A) entrepreneur
B) resource allocator
C) spokesperson
D) leader
E) disseminator
ANSWER: E
According to Mintzberg's classification of managerial roles, the role of a ________ is to
make or approve significant organizational decisions and assign human, physical, and
monetary assets.
A) disseminator
B) liaison
C) entrepreneur
D) resource allocator
E) disturbance handlers
ANSWER: D

An example of an input at an organisational level is ________.

A) motivation
B) conflict
C) power
D) communication
E) structure
ANSWER: E

Group ________ is the extent to which members of a group support and validate one
another at work.
A) aQect
B) associability
C) think
D) cohesion
E) maturity
ANSWER: D

In order to predict human behaviour, it is best to supplement intuitive opinions with

information derived from ________.
A) common sense
B) direct observation
C) systematic study
D) speculation
E) organisational theory
ANSWER: C

Johanna Reid, a campaign manager at a child rights organisation, recently started

working on an illiteracy project. During the project, she needs to motivate team
members to attain their project milestones and direct them through diQerent phases of
the project. Which of the following kinds of functions will these tasks be covered under?
A) planning
B) organising
C) scrutinising
D) evaluating
E) leading
ANSWER: E
Lesley Torres is a project manager for the campaign "Action against Deforestation in
Indonesia." She recently faced a glitch when the campaign could not be launched
publicly according to schedule. Torres monitored the schedule to find the cause of the
delay before speeding up the implementation process by allocating more members for
the implementation phase. By doing this, which of the following functions is she
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organising
ANSWER: A

Managers who oversee the movement of jobs to countries with low-cost labour are
most likely to ________.
A) provide poor customer service to the majority of global customers
B) face the diEicult task of balancing the interests of diEerent groups
C) manage a culturally homogeneous workforce
D) operate in niche markets
E) lose competitive advantage by exporting jobs
ANSWER: B

Recent studies show ________.

A) the line between work and non-work is becoming less blurred
B) most employees are achieving a better work-life balance
C) money and recognition define career success above all else
D) the majority of men and women rank autonomy as the number one indicator of
career success
E) attaining a balance between personal life and work is a primary career goal
ANSWER: E

The ability to understand, communicate with, motivate, and support other people, both
individually and in groups, may be defined as ________.
A) human skills
B) technical skills
C) conceptual skills
D) cognitive skills
E) analytical skills
ANSWER: A

The role of a[No] ________, according to Mintzberg's classification of managerial roles, is

to transmit information to outsiders about an organization's plans, policies, actions,
and results and to serve as an expert in the organization's industry.
A) spokesperson
B) disturbance handler
C) entrepreneur
D) leader
E) liaison
ANSWER: A

Which of the following determinants of behavior does organisational behaviour study?

A) profits
B) job satisfaction
C) perks
D) individuals
E) collective bargaining
ANSWER: D

Which of the following disciplines blends concepts from both psychology and sociology
to focus on people's influence on one another?
A) social psychology
B) cosmology
C) parapsychology
D) anthropology
E) psychiatry
ANSWER: A

Which of the following does systematic study use to look at relationships to attribute
causes and eQects?
A) intuition
B) feelings
C) data
D) instinct
E) premonition
ANSWER: C

Which of the following fields of study is most likely to involve studying organisational
culture, formal organisation theory, and structure?
A) sociology
B) psychology
C) anthropology
D) psychiatry
E) social psychology
ANSWER: A

Which of the following functions do managers undertake as part of planning functions?

A) defining an organisation's goals
B) implementing strategies for achieving goals
C) executing plans to integrate activities
D) accomplishing goals of a project
E) employing strategies to coordinate tasks
ANSWER: A
Which of the following is a result of globalisation?
A) organisations being bound by national borders
B) lower production of goods in developing nations
C) highly homogeneous workforce
D) shared social value among all cultures
E) jobs moving to nations with low-cost labour
ANSWER: E

Which of the following is an example of a position in a service job?

A) human resource executive
B) administrative executive
C) flight attendant
D) environmental campaigner
E) production line worker
ANSWER: C

Which of the following is an example of a process at an individual level?

A) group cohesion
B) values
C) decision making
D) withdrawal behaviour
E) power and politics
ANSWER: C

Which of the following is an example of an ethical dilemma?

A) Should I work extra hours to complete my assignment?
B) Should I e-mail my manager about queries on the project?
C) Should I discuss with the management the perks being oQered?
D) Should I ask my manager for leave during Christmas?
E) Should I play politics to advance my career?
ANSWER: E

Which of the following is an example of an input at an individual level?

A) motivation
B) moods
C) values
D) perception
E) emotions
ANSWER: C

Which of the following is true regarding contingency variables?

A) They refer to situational factors that moderate the relationship between two or
more variables.
B) They make simple, accurate, and sweeping generalisations about concepts in
organisational behaviour.
C) They indicate that everyone is motivated by money and financial perks.
D) They refer to scientific factors which are based on universal truths.
E) They remain constant irrespective of any change in the environment.
ANSWER: A

Which of the following is true regarding systematic study?

A) It attributes causes and eQects based on intuition.
B) It involves supporting decisions based on gut feelings.
C) It analyzes relationships based on previous experiences.
D) It involves analysing relationships based on scientific data.
E) It involves taking action based on instinct.
ANSWER: D

Which of the following is true regarding technical skills?

A) They can be learned only through formal education.
B) They encompass the ability to apply specialised knowledge.
C) They are not required at all kinds of jobs.
D) They are monopolised by professionals.
E) They comprise the ability to understand and motivate people.
ANSWER: B

Which of the following terms best describes organisations that allow people to
communicate and work together even though they may be thousands of miles apart?
A) networked organisations
B) hierarchical organisations
C) matrix organisations
D) stable organisations
E) flat organisations
ANSWER: A