Esther Moraa
Esther Moraa
ESTHER MORAA
REG NO:SDS/339/023
MARCH,2024
DECLARATION
I the undersigned hereby declare that I am a sole author of this report. To the best of my
knowledge this report contains no material previously published by any other person except
where due acknowledgement has been made.
Sign:………………………………………………. Date:………………….
Supervisor
Sign:……………………………………………. Date:……………………
ii
DEDICATION
I dedicate my work to God, family and friends. a special feeling of gratitude to my parents
Mr. and Mrs. Mageto who gave words of encouragement.
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ACKNOWLEDGEMENT
I would like to express my gratitude to Mrs. Christine Amollo and my research supervisors
for the patient guidance and enthusiastic encouragement for this research work. I would like
to thank Mrs. Lizzy Barngetuny for her advice and assistance in keeping my progress on
schedule.
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LIST OF ABBREVIATION
ICU: Intensive Care Unit
ARV’S: Antiretroviral
v
DEFINITION OF TERMS
Channel: Medium through which a message is sent to another person
Policy: Set of what to do in a particular situation that has been agreed officially
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TABLE OF CONTENTS
DECLARATION...........................................................................................................................ii
DEDICATION.............................................................................................................................iii
ACKNOWLEDGEMENT............................................................................................................iv
LIST OF ABBREVIATION..........................................................................................................v
DEFINITION OF TERMS...........................................................................................................vi
TABLE OF CONTENTS.............................................................................................................vii
CHAPTER ONE...........................................................................................................................1
1.0 Community Survey......................................................................................................................1
1.1 Introduction.................................................................................................................................1
1.2 The area.......................................................................................................................................1
1.3 The people in the community......................................................................................................1
1.3.1 Unique Customs.......................................................................................................................1
1.3.2 Social Organization.................................................................................................................1
1.3.3 Major Occupation Of The People.............................................................................................1
1.3.4 People’s Achievement..............................................................................................................2
1.4 Services and Institutions Available..............................................................................................2
1.5 Needs and Problems....................................................................................................................2
1.6 Recommendation.........................................................................................................................2
CHAPTER TWO..........................................................................................................................3
2.0 Administration.............................................................................................................................3
2.1.1 Introduction..............................................................................................................................3
2.1.2 History Of The Institution.........................................................................................................3
2.1.3 Establishment............................................................................................................................3
2.1.4 Growth and Development.........................................................................................................3
2.1.5 Role of In health care................................................................................................................3
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2.1.6 Public Health Care....................................................................................................................3
2.1.7 Community Impact...................................................................................................................4
2.1.8 Mission.....................................................................................................................................4
2.1.9 Vision.......................................................................................................................................4
2.10 Core Values...............................................................................................................................4
2.11 Aims and objectives of the Agency............................................................................................4
2.12 Procedure...................................................................................................................................4
2.13 Source of Finance......................................................................................................................5
2.13 Hospital Staff.............................................................................................................................5
2.14 Other sources of the agency.......................................................................................................6
2.15 Policy Making...........................................................................................................................6
2.16 Guidance of the policy to the organization................................................................................6
2.17 Organogram...............................................................................................................................7
2.18 Staff and their Function.............................................................................................................8
2.20 Observation and Findings........................................................................................................13
2.21 Recommendation.....................................................................................................................13
2.22 Conclusions.............................................................................................................................14
CHAPTER THREE....................................................................................................................15
3.0 Social Case Work......................................................................................................................15
3.1.1 Case Work 1..........................................................................................................................15
3.1.2 Case work 2............................................................................................................................16
3.1.3 Case Work..............................................................................................................................18
3.1.4 Case 4.....................................................................................................................................19
CHAPTER FOUR.......................................................................................................................21
4.0 Group work..........................................................................................................................21
4.1 Introduction.........................................................................................................................21
4.2 Historical Background.........................................................................................................21
4.3 History.................................................................................................................................22
4.4 Activities..............................................................................................................................22
4.5 Challenges...........................................................................................................................22
4.6 Method Information Gathering............................................................................................22
4.7 Aims And Objectives...........................................................................................................22
4.7.1 Objectives...............................................................................................................................22
4.7.2 Aims........................................................................................................................................22
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4.7.3 Agency’s aim for the group.....................................................................................................23
4.7.4 Future Aim Of The Group.......................................................................................................23
4.8 Disengagements...................................................................................................................26
4.9 Recommendation.................................................................................................................27
4.10 Conclusion...........................................................................................................................27
CHAPTER FIVE........................................................................................................................28
5.0 Community work.................................................................................................................28
5.1 Maize cob project................................................................................................................28
5.1.2 Historical background.............................................................................................................28
5.1.3 Aims of the project..................................................................................................................28
5.2 Status by the time of joining................................................................................................28
5.3 Implementation of the Project..............................................................................................28
5.4 Student Involvement............................................................................................................28
5.5 Project future plans..............................................................................................................29
5.6 Status by the time of leaving................................................................................................29
5.7 Problems encountered..........................................................................................................29
5.8 Recommendation.................................................................................................................29
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CHAPTER ONE
1.0 Community Survey
1.1 Introduction
Community survey is a data collection method aimed at a particular community with specific
question for the community.
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1.3.4 People’s Achievement
The peoples of Waawaa have achieved things like building sheds, started small ECDE school
Ulinzi and also have several churches.
In all their achievement they have received assistance from non- governmental agencies,
governmental and well- wishers.
Services around Waawaa community include; markets of groceries and clothes, carpentry
services, hospital Kipsongo medical center.
1.6 Recommendation
The government should help in certain problems like for site for garbage collection and clean
water supply.
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CHAPTER TWO
2.0 Administration
2.1.1 Introduction
The assignment was all about recruitment to study how KCRH is managed by the hospital
administration with help of the supervisor, I was able to learn about hospital day to day
running and its operation.
Formerly known as Kitale District Hospital. The Kitale County Hospital is a level 5 ministry
of health facility located in Trans- nzoia county, Kiminini constituency along Kapenguria
road.
It is said that Kitale County Refferal Hospital was built by colonialist in 1937. The hospital
is registered under health Act number 21 of 2017 Kenya.
2.1.3 Establishment
K.C.H was established to serve as a major healthcare institution in Kitale region. It was
designed to provide a wide range of medical services including specialized care and
referrals.
The hospital is offering various services including outpatient, inpatient care, surgical
procedure, maternity services, diagnostic services and emergency care and others.
The K.C.H is a public health facility meaning it is partly founded by county government to
provide affordable healthcare services with the local population.
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2.1.7 Community Impact
The hospital presence has had a significant impact on the health and well- being of the Trans-
Nzoia community and beyond by providing essential medical care in the region.
2.1.8 Mission
2.1.9 Vision
Team work: restlessly pursue timely attainment of goals of all levels through high level co-
ordination networking and collaboration
Professionalism
Commitment with compassion
Patriotism
Quality services
2.11 Aims and objectives of the Agency
i. To reduce gender based violence
ii. To determine strategy implementation of kcrh
iii. To promote peace, natural integration and cohesion
iv. To provide accessible, curative and preventive health care services to all people.
v. To strengthen collaboration with other sectors
vi. To strengthen challenges in strategy implementation
2.12 Procedure
KCRH carry out guided procedure in their various department i.e. x-rays, medical social
work, nutrition, AMPATH, psychiatrics, physiotherapy and gender based violence
department.
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The medical officer and other member of the health care team receive feedback and offer
guidance i.e. when patient is received at a reception or in the emergency room. Their details
are taken into emergency into record and their insurance checked.
CDHS/MOH receives guidance and provides routine reporting data and information. Partners
and learning institution, public and private partnership and students on attachment collaborate
clients, patients and patients relatives guidance and provide routine reporting data and
information.
Conditioned grants and FIF finance 41% and 25% of the annual operational budget
respectively leaving a deficit of 34%.
Donor engagements, insurance cover and also the constitution provides for healthcare
financing as a source of fund.
Expenditure includes;
There are total numbers of staff of about 880, 492 are regular staff 107 are casual contract
141 are out serviced services.
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2.14 Other sources of the agency
There is one ambulance, two utility vehicles for improved service delivery.
Oxygen processing plant for ICU patient and driving operation.
Research building for research purposes and laboratory.
Human resource, technical support, logical support for service delivery.
Strategic plan support for implementation services, laboratory building , KEMRI
buildings for reach purpose and blood transfusion unit.
It is achieved by:
Health financing
Health leadership
Health workforce
Health infrastructure
Health information
Health products and technologies
Research and developments
Service delivery system
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2.17 Organogram
Management structure for Kitale County Referral Hospital
Medical superintendent
- Hospital administration
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- Budget management
- Staff management
- Quality assurance
- Patient care
- Patient safety
- Legal and regulatory compliance
- Emergency preparedness
- Medical record and documentation
Administration officer
- Decision making
- Building and maintenance
- Emergency preparedness
- Public relations and marketing
- Strategic planning
- Patient care and quality
- Staff and human resource
- Building and maintenance
Medical officer
Nurse
- Monitoring of patients
- Patients care
- Advocacy
- Assessment
- Infection control
- Emergency response
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- Medication management
Pharmacists
- Pharmacovigilance
- Drug information
- Medical safety
- Patients counseling
- Medication management
- Drug utilization and review
- Research and education
Radiographers
- Collaboration
- Radiation safety
- Image quality control
- Documentation
- Infection control
- Equipment preparation
Dentist
- Quality control
- Record keeping
- Shade matching
- Prosthesis fabrication
- Grown and bridge construction
- Denture creation
- Implant restoration
Accountant
- Internal control
- Financial control
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- Financial analysis
- Financial auditing
- Budget report
- Grant and funding management
- Accounts payable and receivable
- Record archiving
- Record maintenance
- Electronic health record
- Record and education
- Confidentiality
- Training and education
- Health information system
- Release of information
- Report and auditing
Nutritionist
- Nutritional counseling
- Dietary modification
- Nutrition screening
- Weight management
- Diabetes management
- Inter-disciplinary collaboration
- Cardiovascular nutrition
- Clinical support
- Data analysis
- Contact tracing
- Health education
- Health promotion
- Health inspection
- Environment health
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- Immunization programs
- Emergency preparation
- Disease surveillance
Occupational Therapy
- Stress management
- Occupational intervention
- Outcome evaluation
- Rehabilitation
- Treatment planning
- Coping skills training
- Stress management
- Cognitive behavour therapy
- Supportive counseling
Physiotherapy
- Education
- Treatment planning
- Respiratory case
- Pain management
- Muscle strengthening
- Discharge planning
- Mobility enhancement
- Balance and coordination
Orthopedics
- Education
- Pain management
- Fracture care
- Soft tissue repair
- Treatment planning
- Medical imaging
- Non- surgical treatment
- Orthodopedic trauma care
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- Research and innovation
Support staff
- Pet therapy
- Security
- Laundry services
- House keeping
- Transportation
- Building and cooling
- Material management
Transport officer
- Patient transport
- Communication
- Transport safety
- Medical equipment transport
- Maintenance and inspection
MSW Department
- Palliative care
- Cultural competence
- Psychological assessment
- Communication
- Domestic violence abuse
- Emotional support
- Resource co-ordination
Staff motivation
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2.19 Channel of Communication
Verbal communication
Talking, chatting, public speaking, dialogue and monologue. It uses spoken and written
words to deliver message and information.
Written communication
Visual communication
After discharge most patients who failed to pay the bills run out of the hospital.
2.21 Recommendation
To avoid congestion of wards there is need to increase male surgical ward and number of
beds.
Need of educating the public on the importance of medical covers which will help them pay
their bills without straining.
2.22 Conclusions
Challenges I faced at KCRH includes:-
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i. Language barer where most of the people talk in mother tongue, I overcome it by
involving another colleague who understands the language
ii. Dumb people and I did not know sign language; I looked for a colleague who had
knowledge to assist me in understanding the patient.
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CHAPTER THREE
3.0 Social Case Work
During the first practical, I worked with individuals and families with variety of problems at
KCRH;
Age: 32yrs
Sex: female
Engagement
The trainee was introduced to this by her supervisor Mrs. Christine the lady reported at the
department that she initially live with her husband who had refused to provide for the basic
needs.
Presented case
The presented case was gender based violence where the lady was beaten up by her husband
who never cared about her 9 months pregnancy.
Case history
The client reported that it was not first time her husband was doing this to her, the man had
happened to abuse her at one point when she was pregnant of her third born child. After
seeking for guidance and counseling the client was advised to seek for somewhere safe as the
authority continue with the investigation to arrest the man.
Case assessment
The trainee with the help of supervisor Mrs. Christine was able to assess the case presented
and also planned to make more follow-up to check on how the client is doing.
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Treatment plan
After the trainee had conducted the assessment, she realized the husband was trying to escape
his responsibilities. The trainee organized for counseling session with the client we referred
the client to legal authorities for further assistance.
Problem solving
The trainee together with the client where the client was living and offered counseling to the
client husband that later made him to understand and accept his mistake that was making him
to understand and accept his mistake that was making him to run away from his
responsibilities.
Achievement
The trainee together with her supervisor Mrs. Christine managed to bring the husband of the
client and educate him on benefits of taking care of the family.
Problems encountered
Poor communication
Recommendations
Married partners should always be open to their partners on any steps they are making
regarding their marital life. The government should also employ more counselors on marital
status.
Age: 10year
Sex: Female
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Engagement
The trainee was introduced to this by her supervisor Mrs. Christine; the girl reported at the
department that she initially lived with her elder brother who was 14years. The parents had
left home to look for a source of living one in Nairobi and another at Cherenganyi, Trans-
nzoia County.
Presented case
The presented case was child neglect where the parent of the child had left her but together
with other siblings at home and ran away in the name of looking for a job opportunity in real
sense they were escaping their responsibilities.
Case history
The client said that the parents had left for a period of time and it was not the first time the
parents were behaving in that manner.
Treatment plan
The trainee had conducted the assessment, she realized that the father of the family was not
providing and that is why the mother had left home to look for employment in Nairobi.
Case assessment
The trainee together with the help of the supervision Mrs. Christine was able to assess the
case presented and also planned to make a follow- up to check on how the client was doing.
Problem solving
The trainee decided to make some follow-ups by getting the client parents contacts and also
planned for home visit that the client was living and tried to interview the person who was
near them and she was helping them in one point or another.
Achievement
The trainee managed to communicate with the client parents and she said that she was about
to come back and take care of the siblings.
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Problem encountered
- Poor management
- Lack of enough finance to make follow-up i.e. transport
Recommendation
The government should introduce more children social service centre to educate those parents
who are neglecting young children.
Age: 38
Marital Status:
Sex: Male
Engagement
The trainee was introduced to this by her supervisor Mrs. Christine Omollo, the client had
been admitted at the hospital by his fellow tenants after being attacked by his neighbour in
the name of he had taken his property without his knowledge. The client family members
were not aware of their injured member and therefore it was hard for the client to raise the
hospital bill on his own because he was not working by the time he got injured.
Presented case
The presented case was abandonment whereby the client family members never took any
concern on him and where he had left to. According to the client , he said that he had
wrangles with some of the family members and therefore he had to leave and go to look for
employment opportunity.
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3.1.4 Case 4
Age: 28 Year
Sex: Female
Engagement
The client was refers to GBVRC by nurse in charge of Ampath together with other
professionals where I was involved to assess the patient.
Presented problems
Poor housing
Involved in domestic violence
Difficulties in access of her ARVS
Case history
The client came to KCRH by herself. She complained of backaches, headache and lack of
sleep. The client complained of physical violence from the alleged husband who was
drunkard. The client disclosed that she was a mother of three daughters and the husband
sexually abused her for not able to have a male child. The husband also used verbal violence
when he came home-drunk due to this domestic violence. She relocated to mitume where
she rented a house.
Actual problem
Lack of access to ARV’S which was affected by shame and fear from community. Inability
to conceive a baby boy.
Family planning
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Follow up
Psychological support
Achievements
Recommendation
Further follow-up was recommended the patient was advised to find a better job opportunity
by engaging in prostitution.
Disengagement
The client received her ARV’S and was booked for several clinics.
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CHAPTER FOUR
4.0 Group work
4.1 Introduction
I joined the group with an aim of assisting to solve their problems. In doing this joined the
following group
Over 25 waste workers NGO supported self- help group attended the occasion among them
Minto international group. I introduced myself to them after which I got a chance to join
them as a student member as mentor, motivator and instructor.
Number of members
21
4.3 History
The group was formed by Kemunto Edith and her colleague after collecting waste they used
to take rests under the shade to cool off after the burning sun and extreme temperatures after
so many politicking and stories they could leave until on 12 th February 2021. Edith came up
with the idea of farming the group with the aim of economic empowerment among
themselves the group began with only 7 members and now they are 26 members.
4.4 Activities
At the time of joining the group their main activities were selling waste material collected
for recycling like plastic materials, scrape metals for box and cardboards. their main activity
was waste collection, management and sorting them.
4.5 Challenges
Most of the challenges waste access these waste due to foul smell, infections, lack of
education, lack of resources, negative attitude and transportation.
The method I used to gather information was after engaging the interaction with the group
members, attending the group meeting and during their daily activities, I observed them
interview members and mostly I was involved them interview members and mostly I was
involved directly in their discussion.
Economic empowerment of Minto international waste picker’s rights and dignity sustainable
practices.
4.7.2 Aims
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4.7.3 Agency’s aim for the group
The agency’s aim for the group is to ensure each and every member of the group has a health
insurance cover (NHIF), donate personal protective equipment(PDE) for safety, sensitization
of mental health and creating awareness of HIV/AIDs.
Group Activities
Activities of the group before I joined included selling of waste materials that were
sellable waste collection waste management and sorting.
Types of waste materials they were dealing with included biodegradable waste,
clothing’s glass and bottles found household items scrape metals paper and plastics.
There were financial records, partnership contacts minutes member reports and
documentation activities.
The member of the group advance in technology by use of safety gears masks gloves
safety boots and apron.
By the time I was leaving the group had a management committee, chairperson,
treasurer and secretary.
A project was started to register members to NHIF and it was on process since
finance was abit challenging.
During this time welfare of members improved due to conducive working
environment and improving their source of income.
Student Involvement
I first met the group at a workshop hosted by international based alliance of waste
pickers and supported by Wiego hosted Aturkan hotel in Kitale.
I joined the group as a student member and my roles were to stipulate clearly,
mentor’s, instructors, guide and a motivator.
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Some of the units taught include basic first Aid(DR ABC) HIV/AID awareness,
mental health sensitization management techniques.
First, identifying the roles in the group would ensure its long term health as a mentor I
championed in fulfilling the purpose of the group. I was destined to understand the
responsibility of each member a head for them would simplify in figuring of who should
be who in them when things started to work out. To achieve this I asked for the input ,
ideas and insight reinforcement.
Capabilities open communication and trust
We agreed to contribute a small amount of money started paperwork, formulate a formal
request in a letter prescribing the need for the formulation of the youth Sacco.
We both agreed to formulate and register a Sacco at first for non- dept taking and in future
for loans and landing.
Implementation Process
We formulated the proposed committee, area chief and the location where we could
possibly be found.
Form of application for the registration of the Sacco and for B which is the
notification.
We went to Huduma center Kitale picked its form A and B.
We again proposed the names occupational standards homes, postal addresses and
chairperson, secretary and treasurer that formed the management committee as per
the requirement.
After a formal request letter prescribing the need to form a youth Sacco we provided
the names of the members for the search for approval.
We went ahead to formulate the objective of the group to meet the purpose of the
Saco provided the multitude number of proposed member to be in the Sacco of the
registered office and the group.
Achievement
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ii. Date of birth
iii. Mobile phone number
The application is free of charge for members the voluntary category they pay
500/= per month as member contribution.
I also managed to oversee them raise funds for purpose of PPE during this time I
also had a good rapport with the management of the hospital and managed the
request donations for them. the donations they received included, gloves gowns,
shoe covers, head covers, face masks, eye protection and goggles.
I also managed to introduce basic first aid tactic, mental health awareness,
stress, disorders, signs and symptoms, management of stress, Hiv and Aids
awareness and use of protective and safe sex.
I also managed to help the group form a Sacco that will help them got loans
from newly launched hustler fund for their own development. the weeks and
upon approval or the name and registration the Sacco required to convene the
first general meeting of all members within a month upon receipt of the
certificates.
As a deposit taking Sacco they will be licensed and regulated by Sacco’s
societies regulatory authority
The group offered opportunities for leadership that young people might not get
otherwise .
By being in this group helped most members reduce the risk of becoming involved in
unsafe activities such as drug and alcohol abuse.
This group became so famous around the locality where they can express themselves
through arts and activities and being able to talk openly with peers and caring adults.
This group managed to open an office where members can meet and by doing this,
helped change the public perception of young people from problem to important part
of making life better in the community.
By engaging them every now and the also help them gain self- confidence and self –
esteem contributing to the group help them see themselves as being able to really help
other people.
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By being part of this group help members to develop important personal and inter-
personal skills this include the ability to think critically and solve problems of
personal and group responsibility.
Problem encountered
At first members of this group could not pull together because they did not have the same
mission and vision.
b. Supremacy battles
When the group began each and every member wanted to be on top. They wanted to be heart
and control all the resources
c. Distractions
There was lack of concentration and focus as a major disease that distracted the group.
d. Non- commitment
Most members were not committed to this group. Some of them were busy with their cause
of action or their own upkeep.
e. Dependence support
Members of the group depended so much on support from donors hence they could not strive
to develop on their own.
There was no one who could come out with a project idea and convince others to support it
financially for their betterment.
4.8 Disengagements
As my days were beginning to end and I realized that I had achieved some of my objectives
of the group, I began to detach myself. From the active role, membership and return, the
group recognized the firm leadership of the chairperson due to my absence.
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At this time, the M into international group was more stable to run its own affair and they
had to stuck on their vision and mission. the chairperson that took the mantle to an
individual level was prominent respected and had gained enough influence in the eyes of
other members.
She proved to be right person for the job and honestly I was satisfied that the group was
moving to the next level of progress.
4.9 Recommendation
For youths to self- identify community problems and potential solution and to self-organize
to address problems and in practical setting youth leaders and senior leaders must first
identify right conditions.
Youth groups formed per FPV positive development should be empowered by local
social authority for they shall bring meaningful change in their communities.
The youth group should be committed so as to improve the vision and mission of the
group.
Youth leaders and local leaders must work together for this will help the youth in
developing the civic awareness and leadership skills, problem solving and civic
process will also change.
4.10 Conclusion
My experience with Minto International Group was one of the most memorable experience
in my first field work especially when I joined them in their activities of garbage collection.
they could not imagine that they could go this far by becoming a stable organization and
even proposed to recruit new members.
I conclude by saying that serving such a capacity in this group (mentor, instructor and guide)
I noticed that youths can develop their arts and talents in addition, community services and
skills building programs give youth more opportunities to make right decisions and solve
their problems.
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CHAPTER FIVE
5.0 Community work
5.1 Maize cob project
The trainee joined the project to study how it had impacted the life of the community
members around it was called Masinde maize cob project.
The aim of the project was to provide good and enough production within the community
itself and also the neighbouring communities in the nearby counties that had developed
Maize in the market.
To provide farmers with the means and services to enable them improve their techniques and
market their products.
The trainee joined this project when it was ready and people had already started harvesting
maize form the farm.
After the county government had launched the maize cob project it was handed over to the
government and committee of 100 members was formed to take care of the project since it
was to serve for entity in different generations. the project members agreed to be subscribing
monthly by paying 200/= every month which may be used for maintenance of the cobber.
The trainee was involved in this project by creating awareness on how to maintain the maize
cobs and also informed the community members the essence of maintaining that project so
that they can always get enough maize.
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5.5 Project future plans
To increase the number of maize bags
To employ security in the area
5.6 Status by the time of leaving
The project was stable since all the community members had already owed it and they were
taking care on shifts to ensure that there is enough security.
The community members should always embrace any project that will be brought near them
especially those that touches basic human needs directly.
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References
+254722949948
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