Tommorrow
Tommorrow
UNIT : ENTREPRENEURSHIP
PO BOX : 13425-00100
TEL : 0792259836
E-MAIL : info@sheizsavoryeventscatering.gmail.com
WEBSITE : www.sheizsavoryevents.co.ke
FACEBOOK : www.sheizsavoryevents.com
MBITHE
INSTITUTE INSTITUTION
i
ACKNOWLEDGEMENT.
First and foremost, I wish to thank my parents for their constant love, support and belief
in my potential. Their encouragement has been a source of strength and this motivated
me pursue this dream with a lot of determination.
I would also like to pass my sincere gratitude to various professionals, industry exper
and colleagues who have shared their expertise and provided me with constructive
feedback which has played a big role in my plan.
Finally, I appreciate the support from friends and well-wishers, whose belief in my
vision has been both inspiring and of encouragement.
ii
DECLARATION
I STELAMARIS KATUMBI MBITHE, hereby declare that this is my original work
a personal undertaking that has not been presented there before to the Kenya national
examinations council for certification or any award.
Sign
…..
Date
:…
……
This business plan will be submitted to Kenya National Examinations Council for the
award of diploma in CATERING AND ACCOMMODATION MANAGEMENT with
the approval of supervisor:
Name of supervisor:
………………………
…………….. Da
iii
TABLE OF CONTENTS
DEDICATION..............................................................................................................................................i
ACKNOWLEDGEMENT. ..........................................................................................................................ii
CHAPTER 2 ................................................................................................................................................ 7
2.0 Marketing Plan ......................................................................................................................................... 7
2.0.1 Institutional Customers ...................................................................................................................... 7
2.0.2 Local Community .............................................................................................................................. 7
2.0.3Wholesalers ........................................................................................................................................ 7
2.0.4 Characteristics of potential customers................................................................................................ 7
2.0 COMPETITION ....................................................................................................................................... 8
iv
2.0 MARKET SIZE AND SHARE .............................................................................................................. 8
2.1 Compe .............................................................................................................................................. 10
2.2 Sales Tactics ..................................................................................................................................... 11
2.3 Advertising and Promotional Strategy .............................................................................................. 11
2.4 Distribution Strategy......................................................................................................................... 11
CHAPTER 4 .............................................................................................................................................. 19
4.0 Production and Operational Strategy ................................................................................................ 19
4.1 Production Facilities and Capacity.................................................................................................... 19
4.1.2 Materials ....................................................................................................................................... 19
4.1.3 Expenses ....................................................................................................................................... 20
4.2 Production Strategy .......................................................................................................................... 20
4.3 Production Process............................................................................................................................ 20
4.4 Regulation Affecting Production ...................................................................................................... 21
4.5 Trade Marks...................................................................................................................................... 21
4.6 Risk Reduction Strategy ................................................................................................................... 21
4.6.1 Fire Risk ....................................................................................................................................... 21
4.6.2 Theft ............................................................................................................................................. 21
4.6.3 Loss of Products ........................................................................................................................... 21
v
4.7 Exit and Harvest Strategies ............................................................................................................... 22
REFERENCE ............................................................................................................................................ 28
APPENDIX ............................................................................................................................................... 29
vi
EXECUTIVE SUMMARY
TELEPHONE: 0792259836
EMAIL: info@sheizsavoryeventscaterig.gmail.com
WEBSITE: www.@sheizsavoryevents.co.ke
FACEBOOK: www@sheizsavoryevents.com
For Savory Events Catering, the business will be offering a variety of high-quality
products related to catering services for events such as private parties, functions,
weddings among others. The products will as follows:
(a). food product
Appetizers and Finger foods such as pastries, sandwiches, chips
Desserts such as cake in custard, wedding cakes swizz roll, fruit salads among
others.
(b)Beverage products
vii
Non-alcoholic beverages such as Mocktails, coffee, Tea, soft drinks and
juices.
1.2 Marketing plan
The business products will be intensively marketed by:
Sales team: Engage directly with customers to convert leads into sales
Email marketing by segmenting the email list and sent personalized product
recommendations, promotions and updates to interested customers
Advertising marketing
Though videos: Demonstrate how the products works, customers success stories
and behind the scene footage where applicable.
Articles: Educate and inform potential customers about the benefits and uses of the product
Product positioning
Give the unique features and benefits that differentiate the product from
competitors as well as developing a brand message that resonates with the
target needs of the audience
of 20 or else 50. Managed by the active, major, real, and general partners.
viii
1.4 Production and Operational Plan
The business will be starting:
Monday to Friday
8.00 a.m to 6.00 p.m Saturday and
Sunday 8.00 A.m to 9.30 p.m
The main aim will be produce delicious food and an event services for various occasions.
Main meals dishes such as rice and pasta dishes, protein dishes such as grilled
pork, fried chicken roasted beef, vegetable dishes as well as seafood dishes.
Desserts such as cake in custard, wedding cakes swizz roll, fruit salads among
others.
(b)Beverage products
Event planning
Beverage service
ix
1.5 Financial plan
The estimated working capital required to keep the business running is kshs.1,000000
x
xi
CHAPTER ONE.
Business description.
I have worked at Peter’s Limited Company for 2years in catering production unit
and 1 year in marketing department as a sales person. In the production unit I gained
a lot of experience in catering production and management and acquired significant
marketing skills and strategies in the marketing department.
*Appetizers
*Main meals
*Specialty dishes
*Desserts
*Beverages
1.2 Industry
The business is in Food Service Industry (Hospitality Industry) which is the
backbone of Kenya’s economy.
1
1.3 Justification of opportunity
I have requisite skills to run it
It has good profit margins which will help improve my living standards and create
job opportunities mostly for youth.
The trends in the industry which makes it to have a bright future are: Health and
wellness Focus, Sustainability and Eco conscious, Technology integration,
Experiential Catering, Mobile catering among others.
*Cultural Enrichment
*Inspiration for entrepreneurship
2
Its features are:
. It is flexible
Merits
Different talents are combined hence each partner is assigned the responsibility they
can do best. Consultation and sharing ideas among partners may lead to better
decisions.
2. Marketing and brand awareness. Launch a professional website grow a social medial presence.
3. Client acquisition and sales. Secure at least 10 catering bookings in the first three months.
1. Business growth and expansion. Expand catering services to multiple cities or regions.
2. Customer experience and service excellence. Maintain high customer
satisfaction rate through personalized service.
3. Financial sustainability and profitability. Achieve a profit margin of 30% or
higher through strategic cost management.
4. To buy motor vehicles for supplying products to the market or retail shops to
3
ensure the products are close to the consumers.
1.7 products.
The business will offer the following catering products and services to the clients:
The products will be of high quality since the business will ensure high standards of
hygiene and comply with all regulations governing the catering products and services,
the packaging will be unique in a branded environmentally friendly pack so as to
minimize health complications among customers.
TEL : 0792259836
EMAIL :
sheizsavoryeventscatering@gmail.com
TWITER : @sheizsavoryevents
4
1.9 ENTRY AND GROWTH STRATEGY
The services will be delivered at a cost which is accommodatable inconsiderate of the consumer
5
1.9.4 Advertising
The products will be advertised through posters, televisions, as well as social media
platforms among others.
1.9.5 Swot analysis table. An example
6
CHAPTER 2
Local community which has high population for accessing the products offered with
ease are people within the locality.
2.0.3Wholesalers
There will be room for wholesalers and customers who will be buying the products
in bulk for resell to final consumers or to others for resale.
2.0.4 Characteristics of potential customers
Age: The products and services offered will be based on the age especially for
the aged and those with special disabilities with be served inconsiderate of
their state.
Education – The products will attract educated semi educated as well as uneducated.
Religion – Products will favor all groups from all religions since will be varieties of products
7
Comfort – Do-to-door services will be applicable if requested.
2.0 COMPETITION
An estimate of 50000 people and 20 institutions within the county or outside. The
business targets 10000 customers every month. As the business starts, we expect to
have a market share of 25% at the beginning of the year and 55% at the end of the
year.
pie chart
8
sheiz savory events catering watamu savor
9
sales
2.1 Co
mpe
Pricing policy
The proposed business will be selling its products at a lower price compared
to its competitors. Factors to consider when setting prices of the products are:
1. Lab
or
Cost
2. Utili
ty
bills
3. Raw material costs
4. Overhead costs
5. Customer demand
6. Seasonality and Events
The selling price of the products will be varying depending on the seasons, during
peak seasons the prices will be higher than on low demand seasons.
10
The price list for the products:
This will be done through: free delivery, promotions, tips among others.
o Social media
o Mass media
o Billboards
o Exhibition
distribution channel:
11
Sheiz Savory Events Catering
Farm
Distributors Customers
The products will be transported by use of vehicles where products will be required
in large quantities while where customers will be offered free delivery will be done
and other customers will deliver their products by their own means
Methods that the business will use to retain its customers by:
12
CHAPTER THREE
CO-OWNER
CHIEF EXECUTIVE
Secretary
Sales persons,
security
guards
HEADWAITER
AND WAITRESS
3.2.1 Management
Sheiz savory events catering will be co- managed by two partners and each will have
distinct areas of responsibilities based on their expertise since the business is a
partnership.
Mbithe (Co-Owner)
The business will be owned by partners who play active role by being responsible
for managing the entire business.
13
3.2.2 Director
3.2.2.1 Qualifications:
3.2.2.2 Planning
The directors will be setting the goals and objectives of the business and allocating
resources as required.
3.2.2.3 Staffing
The directors will be in charge of hiring and allocating roles and responsibilities to
employees in the business.
3.2.2.4.Control
The directors will be setting standards and corrective measures of the business.
3.2.2.5. Organizing
It will be director’s mandate to establish structures that will show relationship among
employees and their roles in the business.
3.2.2.6 Supervising
The directors will be supervising the employees to ensure duties allocated to them
are executed as per the required standards and at the right time.
3.2.2.7 Directing
The directors will be providing direction to other employees on how and when they
are supposed to perform their tasks in the business.
3.3.1 Secretary
3.3.1. Responsibilities
14
The secretary will be in charge of
Accounting for
the business.
Supporting
partners
3.3.2 Qualifications
known institution.
Computer literate
3.2.1 Salespersons
3.2.1.1 Qualifications
knowledge.
communication skills.
persuasive.
15
A minimum working experience of 3 years in a similar position.
3.2.2.1 Qualifications:
2 years.
All employees will be respectful to each other and be courteous to the customers by
being sincere and avoiding things which may cause grudges.
Clarity
The employees will communicate clearly to the customers and suppliers by using
well known, familiar and clear words.
Correctness
Consideration
Sharing of full information about the cost, benefits and any other information
important to the customer will be given out by the employees.
3.3.1 Recruitment
The recruitment process will be free, fair and credible, calls for application will be
advertised widely through posters as well as social media platforms. The recruitment
of different employee will be for:
16
Event staff training- They will be taught customer service excellence as well as
catering knowledge in food safety, menu details and proper serving techniques.
Security training- they will be provided with practical training on managing large
groups, operating security equipment and observing suspicious behavior.
3.3.2 Training
The employees will receive requisite training pertaining their roles to ensure they
are able to perform their duties without challenges. This will enhance efficiency,
create confidence to the employees and build trust with the customers.
Newly recruited employees will receive a two-day training on their first day
reporting to work. They will be trained by qualified trainers.
The total number of employees employed will be a total of 10 employees, 2 secretary,
6 salespeople and 2 Security personnel.
Customers who will buy products in bulk will be given a price discount of 15% and
the employees who will connect the business to frequent bulk buying customer will
be earning a commission of 8% on top of their monthly salary.
Employee Position Numbe Salary per Total Allowance per Total Monthly
r month per monthly pay position per Allowance
position (KSH) month
(KSH)
17
Manager 2 45000 90,000 3,000 6,000
3.6.1 Insurance
The insurance will cover the business against fire and theft, comprehensive cover to
the automobiles and cover employees against injuries while at work.
business
18
CHAPTER 4
Unit
Total Cost
Item Quantity Supplier Cost
Kanini Kenga
12,000
Wheelbarrows 3 Hardware 1,000
Muliko
200,000
Feeders 100 Hardware 2,000
Total 10 632,000
The fixed assets will be Motor vehicles and motorbikes that will be used to transport
products from the market to the business and deliver products to the customers.
The feeders are equipment which will be used in production and service.
4.1.2 Materials
Explain the materials you will need in the business as shown below.
19
Vegetable starter 10kgs 20 200
4.1.3 Expenses
The following expenses will be incurred by the business.
requirements – 500,000
22,000
The quality control processes will be followed at every production stage to ensure
quality and standards are met appropriately.
20
4.4 Regulation Affecting Production
Licensing of the business- There is assurance of business licenses and permits which are in order.
Health and safety regulations- It has been assured that the place is save and complied
with a range of health and safety regulations to protect both employees and the
customers.
4.6.2 Theft
guards.
21
Installation of cctv cameras.
Employees leaving their bags at the chance room or luggage area as a must.
market etc.
Expanded the business by building other rooms for easy production as well as accommodation.
22
CHAPTER FIVE
Item Amount
Total 105,000
23
Gross Profit 2,000,000 2,500,000 3,000,000
Expenses
Wheelbarrows 12,000
Incubator 35,000
Current Assets
Stock 950,000
24
5.5 Sheiz savory events catering Projected first year cash flow
ITEM JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Sales 8000 8400 8800 10000 12000 12100 12200 1300 14000 15000 16000 19000
00 00 00 00 00 00 00 00 00 00 00 00
Purchases 5000 5200 4800 56000 70000 80000 50000 8000 80000 90000 10000 11000
00 00 00 0 0 0 0 00 0 0 00 00
GP 3000 3200 4000 44000 50000 41000 72000 5000 60000 60000 80000 80000
00 00 00 0 0 0 0 00 0 0 0 0
Expenses
Salary 5400 5400 5400 54000 54000 5400 54000 5400 5400 54000 54000 5400
0 0 0
0 0 0 0
Water 300 400 420 410 460 520 610 600 630 630 650 670
Electricity 450 460 460 460 520 530 600 620 630 630 650 670
Advertiseme 200 200 200 2000 2000 2000 2000 200 2000 2000 2000 2000
nt 0 0 0 0
Transport 700 700 700 7000 7000 7000 7000 700 7000 7000 7000 7000
0 0 0 0
Depreciation 200 2400 2100 2000 2000 2200 21000 200 2300 24000 22000 2400
0 0 0 0 0 0
Loan 200 200 200 2000 2000 2000 2000 200 2000 2000 2000 2000
payment 0 0 0 0
Repair/maint 120 100 800 600 900 1000 1200 120 1100 1200 1200 1100
ena 0 0 0
nce
Total 6895 6926 6832 70470 70460 6925 67620 6942 6966 69850 69960 6982
expense 0 0 0 0 0 0 0
Net profit 2417 2507 3316 36953 42954 34075 65238 4305 53034 53015 73004 73018
before tax 00 40 80 0 0 0 0 80 0 0 0 0
5.6 Sheiz savory events catering Projected second year cash flow
ITEM JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Sales 20000 21000 22000 21000 23000 24000 25000 25500 26000 26000 26500 28000
00 00 00 00 0 00 00 00 00 00 00 00
0
Purchases 11000 13000 16000 16000 16500 15000 12000 13000 14000 14000 13500 17000
00 00 00 00 0 00 00 00 00 00 00 00
00
GP 90000 80000 60000 50000 65000 90000 13000 12500 12000 12000 13000 11000
0 0 0 0 0 0 00 00 00 00 00 00
Expenses
25
Salary 6000 6000 6000 6000 6000 6000 6000 6000 6000 6000 6000 6000
Water 300 400 300 500 400 400 600 700 500 400 300 600
Electricity 500 550 400 450 500 550 600 400 450 450 500 450
Advertiseme 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000
nt
Transport 8000 8500 8500 9000 9100 9200 9250 9250 10000 1050 10200 12000
Depreciation 2100 2000 2200 200 200 200 2500 200 2500 3000 200 2500
Loan 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000
payment
Repair/maint 1200 1000 1000 900 900 1200 900 100 1200 1000 900 900
en
ance
Total 76100 76450 76400 75050 75100 75550 77850 74650 78650 69900 76100 79650
expense
Net profit 82390 72355 52360 42495 57490 82445 12221 11753 11213 11301 12239 10203
before tax 0 0 0 0 0 0 50 50 50 00 00 50
5.7 Sheiz savory events catering Projected third year cash flow
26
ance
Total 88000 88950 9030 90450 91350 91400 91350 92210 91750 91950 92350 88300
expense 0
Net profit 91200 11110 10097 10095 11086 12086 12086 12077 15081 16080 14076 13117
before tax 0 50 00 50 50 00 50 90 50 50 50 00
27
REFERENCE
Innovation and entrepreneur (1985) by Peter Hamad B (1963) cooking explained 3ed edition
Longman group Sriiakshmi B (2006) Cookery.
28
APPENDIX
RECREATIONAL
AIR STRIP
CENTRE
MAIN ROAD
M
A
ROAD
I
N
R
O
A
D
CONGRE
FUNCTION GATION
HOLDING CAMP
CENTRE CENTRE
IRINGA SECONDARY
ROAD SCHOOL
29