TERMS OF BUSINESS AGREEMENT INSUREDAILY

This Document
This contract is between InsureDaily.co.uk More About Us
and you, our customer. We’re authorised and regulated by the Financial
Who We Are Conduct Authority, and you can search for us on
the financial services register. Our firm number is
InsureDaily.co.uk is a trading name of 306294. You can find out more by going to
Ramasis Ltd. We are an independent www.fca.org.uk/register or calling 0800 111
intermediary who sell and administer general 6768.
insurance policies.
Our address is 28 Station Close, Potters Bar, Herts,
When trading as InsureDaily.co.uk, we EN6 1TL. You can call us on 01707 624 780 or
distribute short term motor insurance email at enquiries@insuredaily.co.uk.
online. Our website address is
https://www.insuredaily.co.uk. We only work
with one specific insurer and as such do not
conduct a full market analysis, especially for you on this policy. We do not give advice about the
suitability of policies for your needs but will provide you with a range of options that could be
acceptable, based on your answers to our online form.
We also provide additional insurance products, which you can add-on to your main insurance
policy. These policies are also provided based on the answers to our online form. We don’t give
advice about these and nor do we conduct a full market analysis for these additional products.
Ramasis Ltd is part of Daly Holdings Group Limited. The Directors of Daly Holdings Group Limited,
have more than 10% voting rights in Universal Insurance Company (Guernsey) Limited.
How we Work
As InsureDaily.co.uk we work with Ageas Insurance Limited, KGM Insurance, Markerstudy
Insurance Company Limited and First Underwriting Ltd to provide you with access to short term
motor insurance. Information about this insurance can be found in the policy documentation.
We act on your behalf when we are arranging and servicing your insurance policy, however when
collecting and refunding premiums, we do so on behalf of your insurer.
Your Insurance
Your insurance is based on the answers you have provided to our website. You must take
reasonable care to ensure your answers are complete, accurate and honest. This information has
been used to provide you with a quote. You must now also check to make sure that the cover suits
your needs.
If the answers you have provided are not complete and accurate:

• Your insurer may cancel your policy and treat it as if it never existed
• Your insurer may refuse to pay any claim
• Your insurer may not pay a claim in full
• Your insurer may revise the premium which you will pay and/or change the excess, or the
extent of the cover may be affected.

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Policies of less than one calendar month's duration

You must make sure that your policy is suitable for your needs. Once you have purchased it
you cannot make changes. If you wish to cancel your policy, you can; however, you will not
receive a refund. Due to the short-term nature of 1-28 day policies, there is no cooling off
period.

Policies of more than one calendar month's duration

You must make sure that your policy is suitable for your needs. If a period of less than 14
days has elapsed since you received your policy documentation email, and you have not
made a total loss claim, you have the right to cancel the policy and receive a refund of
premium for the unexpired period of insurance. An administration charge will also apply.

Your Information
We hold your information in line with your rights under data protection legislation. We share your
information with your insurer. Your information may also be shared on the Claims and Underwriting
exchange, or various databases for the prevention of fraud.
It is a condition of this contract that, in consideration for providing you with a quote, we hold and
process certain information about you. We hold your information only for as long as we will need
it, in line with our data protection policy, it will be removed from our system when we no longer
have a need for it.
We also hold certain information about you to help prevent insurance fraud and quote
manipulation. As a business regulated by the Financial Conduct Authority (FCA), we are required to
assist with the stability and integrity of financial markets, this includes helping to prevent crime.
So, we maintain some information about you for this purpose.
Information held about you through contract or due to our legal obligations and legitimate interests,
is not held subject to your consent.
We do keep certain marketing information about you, this is provided we have your consent.
Access to your information

You have the right to request a copy of your information. If you have specific queries we will usually
be able to provide this free of charge over the telephone. There is no charge if you wish to make a
subject access request for more detailed information. However, there may be a charge to cover
our costs for any onerous request.

Conflicts of Interest
We manage our conflicts of interest by monitoring the outcomes of our customers. We also make
sure that you are aware of our relationships with relevant companies, both in this document and
throughout the sales process.

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Claims
If you need to make a claim, you can call the claim line on 01707 518 337. This is provided on our
behalf United Legal Assistance. If you are making a fault claim, you will be passed over to your
insurer. However, if you are making a non-fault claim, you have the option to use United Legal
Assistance’s services.
If anyone else involved in the claim contacts you, you should get in touch with your insurer. Do not
make any comments about whose fault the accident was or what happened.
What to do if you are unhappy
Our aim is to provide all our clients with an excellent level of service. However, we recognise that
there could be an occasion when you are unhappy. We take complaints seriously and have
procedures for making sure they’re dealt with correctly. In the first instance please contact us using
the details below:

Write to us at: 28 Station Close, Potters Bar, Hertfordshire, EN6 1TL.

If you aren’t happy with what we do to resolve your complaint, you can complain for free to the
Financial Ombudsman Service on:
• 0800 023 4567 (free for people phoning from a "fixed line"), or
• 0300 123 9123 (free for mobile users who pay a monthly charge for calls to numbers
starting 01 or 02)
• By post The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• By email complaint.info@financial-ombudsman.org.uk

To see if you can complain to the Ombudsman, you can call them or go to their website. Information
can be found in their leaflet, ‘Your Complaint and the Ombudsman’. The Ombudsman’s website is:
www.financialombudsman.org.uk.
If you do wish to complain to the ombudsman, we would want to consider your complaint first. We
have eight weeks to issue a final response to your complaint. Once we respond, you then have a
further six months to bring a complaint. If you complain outside of the six months, we will not
consent to the ombudsman considering your complaint. Once we have received your complaint,
we will acknowledge it and tell you who is going to investigate it.

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We hold your premium (payment or refund) in a trust account as agents of the insurers until it is
passed to the insurers or refunded to you. While it is in the account, your money cannot be used
for any other purpose other than paying the insurer or any brokers through whom we may have
arranged your insurance. We will retain any interest earned on the account.

As a broker, we cannot and do not guarantee an insurers’ solvency or continued ability to trade
throughout the duration if your insurance policy, it is for you to decide on the suitability of an
insurer and whether you wish to proceed.

We’re covered by the Financial Services Compensations Scheme (FSCS). The FSCS steps in when
financial services firms go into default. In the unlikely event of that happening to Ramasis Ltd, you
may be able to claim. Insurance advising is covered for 100% of the first £2,000 of any losses and
up to 90% of any additional amounts claimed, with no upper limit. Compulsory insurance is
protected in full. You can find out more at www.fscs.org.uk. Credit broking is not covered by the
FSCS.
The Law
This contract is governed by the laws of England and Wales. Any disputes will be dealt with by the
English courts or using dispute resolutions services where appropriate. However, our preference is
always to settle matters without litigation where possible.

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