Quality Standard- ISO 9000
1.The ISO 9000 family ofstandards is related to quality management systems and
designed to help organizations ensure that they met the needs of custonmers and other
stakeholders while meeting statutory and regulatory requirements.
2. ISO 9000 deals with the fundamentals of quality management systems, including
the eight management principles on which the family of standards is based.
3. International standards promote international trade by providing one consistent
set of requirements recognized around the world.
4. ISO 9000 can help a company satisfy its customers, meet regulatory requirements
and achieve continual improvement. It provides the base level of a quality system,
not a complete guarantee of quality.
5. Originally published in 1987 by the International Organization for
Standardization (ISO), a specialized international agency for standardization
composed of the national standards bodies of 90 countries.
Eight Quality Management Principles:
1.Customer focus
2. Leadership
3.Involvement of people Process approach
4. System approach to management
5. Continual improvement
6.Factual approach to decision making
7. Mutually beneficial supplier relationships
ISO 9000 Series:
ISO 9000: Explains fundamental quality concepts and provides guidelines for
the selection and application of each standard.
ISO 9001: Model for quality assurance in design, development, production,
installation, and servicing.
ISO 9002: Model for quality assurance in the production and installation of
manufacturing systems.
ISO 9003: Quality assurance in final inspection and testing.
ISO 9004: Guidelines for the applications of standards in quality management and
quality systems
Advantages
Quality is maintained,
ISO registration also has a significant bearingon market credibility as well.
Opportunity to compete with larger companies.
More time spent on customer focus.
Confimation that your company is committed to quality.
May facilitate trade and increased marketm opportunities.
Can increase customer confidence ando satisfaction.