HDFC Bank

ONLINE EXAMINATION - RECRUITMENT OF RELATIONSHIP MANAGERS

INFORMATION HANDOUT

This handout contains details pertaining to various aspects of the online exam you are going to undertake and important
instructions about related matters. You are advised to study the handout carefully as it will help you in preparing for the
examination.
The online examination will comprise the following objective type multiple choice tests as stated below:
Structure of the test
Duration for each
Number of Maximum
Sr. No. Name of the Test test Medium of Exam
Questions Marks
(separately timed)
1 English Language 30 30 20 Minutes
Only English
Numerical Ability 20 Minutes
2 35 35

Reasoning Ability 20 Minutes

3 35 35

TOTAL 100 100 60 Minutes

The time for the test is 60 minutes; however, you may have to be at the venue for approximately 120 minutes including
the time required for logging in, collection of the call letters, going through the instructions etc. All tests will be available
in English. Tests are separately timed. You can attempt any question in a particular test during the time allotted to that
test only. All the questions will have multiple choices. Out of the five answers to a question only one will be the correct
answer. You have to select the most appropriate answer and ‘mouse click’ that alternative which you feel is appropriate/
correct. The alternative/ option that you have clicked on will be treated as your answer to that question. There will be
penalty for wrong answers marked by you. For every wrong answer marked by you, 1/4th of the marks assigned
to that question will be deducted as penalty.
Please note that the types of questions in this handout are only illustrative and not exhaustive. In the actual
examination you will find questions of a higher difficulty level on some or all of these types and also questions
on the types not mentioned here.
Some sample questions are given below.
TEST OF ENGLISH LANGUAGE

This is a test to see how well you know English. Your English language ability would be tested through questions on
grammar, vocabulary, sentence completion, synonyms, antonyms, comprehension of a passage, etc. Study and answer
the sample questions given below :
Q.1-3. Directions : Pick out the most appropriate word from amongst the words given below each sentence to
complete it meaningfully.
Q.1. He quickly glanced ........................ the book to find what it said about the Indian economy.
(1) at (2) through (3) in (4) to (5) over
Q.2. The counsel urged the court to .................... down the obnoxious law.
(1) enact (2) enforce (3) cancel (4) strike (5) declare
Q.3. The local official .................... the Minister of the situation.
(1) explained (2) warned (3) apprised (4) told (5) intimated
Q.4-6. Directions : Read each sentence to find out whether there is any grammatical error in it. The error, if any, will
be in one part of the sentence. The number of that part of the sentence is your answer. If there is no error,
the answer is (5).
Q.4. I am twenty / two years old / when I first / joined the bank. No error
(1) (2) (3) (4) (5)

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Q.5. To the Hindus / the Ganga is / holier than / any other river. No error
(1) (2) (3) (4) (5)
Q.6. Of all the teachers / in our school / our class teacher / were very strict. No error
(1) (2) (3) (4) (5)

TEST OF REASONING
Q.1. Some leaders are dishonest. Neelam is a leader. Which of the following inferences definitely follows from
these two statements ?
(1) Neelam is honest (2) Neelam is dishonest
(3) Some leaders are honest (4) Leaders are generally dishonest
(5) Neelam is sometimes dishonest
Q.2. If the letters of the following alphabet interchange positions, so that A takes the place of Z and Z takes the place
of A; B takes the place of Y and Y takes the place of B and so on, what will be the 13th letter from the right ?
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
(1) M (2) N (3) O (4) L (5) Other than those given as options
Q.3. If the first and the second letters in the word ‘DEPRESSION’ were interchanged, also the third and the fourth
letters, the fifth and sixth letters and so on, which of the following would be the seventh letter from the right ?
(1) R (2) O (3) S (4) I (5) Other than those given as options
Q.4. In a row of girls, if Seeta who is 10th from the left and Lina who is 9th from the right interchange their seats,
Seeta becomes 15th from the left. How many girls are there in the row ?
(1) 16 (2) 18 (3) 19 (4) 22 (5) Other than those given as options
Q.5. Madhav ranks seventeenth in a class of thirty-one. What is his rank from the last ?
(1) 13 (2) 14 (3) 15 (4) 16 (5) 17

TEST OF NUMERICAL ABILITY

This test is to measure how fast and accurate you are in dealing with numbers.
Q.1. At 10 paise each, how many paise will 6 lemons cost ?
(1) 6 (2) 10 (3) 60 (4) 61 (5) 610
Q.2. Which of the following can be exact multiple of 4 ?
(1) 27114 (2) 58204 (3) 48402 (4) 32286 (5) Other than those given as options
Q.3-6. In each of the following questions one number is missing. The place where the number is missing is shown by a
question mark (?). You have to find out which one of the answers shown against 1, 2, 3 and 4 can replace the
question mark. If none of these four can replace the question mark, you will indicate (5) i.e. ‘Other than those given
as options’ as your answer.
Q.3. 42 + 73 + 137 = ?
(1) 352 (2) 252 (3) 242 (4) 142 (5) Other than those given as options
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Q.4. 20 × = ?
2
(1) 4 (2) 5 (3) 12 (4) 20 (5) Other than those given as options
Q.5. 0.7 × 0.5 = ?
(1) 35 (2) 0.35 (3) 0.0035 (4) 0.035 (5) Other than those given as options
Q.6. 15 : 25 : : 6 : ?
(1) 9 (2) 10 (3) 30 (4) 15 (5) Other than those given as options

Details of the online Examination :

(1) The examination would be conducted on-line i.e. on a computer.
(2) All tests will be available in English.
(3) All the questions will have multiple choices. Out of the five answers to a question only one will be the correct
answer. The candidate has to select the correct answer and ‘mouse click’ that alternative which he/ she
feels is correct. The alternative/ option that is clicked on will be treated as the answer to that question.
Answer to any question will be considered for final evaluation, only when candidates have submitted the
answers by clicking on “Save & Next” or “Mark for Review & Next”.
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(4) The clock has been set at the server and the countdown timer at the top right corner of your screen will display
the time remaining for you to complete the exam. When the clock runs out the exam ends by default - you are
not required to end or submit your exam.
(5) The Question Palette displayed on the right side of screen will show the status of each question using one of
the following symbols:

The Marked for Review status for a question simply indicates that you would like to look at that question again. If
a question is answered and Marked for Review, your answer for that question will be considered in the evaluation.

(6) To select a question to answer, you can do one of the following :

(a) Click on the question number on the question palette at the right of your screen to go to that numbered
question directly. Note that using this option does NOT save your answer to the current question.
(b) Click on ‘Save & Next’ to save answer to current question and to go to the next question in sequence.
(c) Click on ‘Mark for Review and Next’ to save answer to current question, mark it for review, and to go to
the next question in sequence.

(7) To select your answer, click on one of the option buttons.

(8) To change your answer, click another desired option button.

(9) To save your answer, you MUST click on Save & Next.

(10) To deselect a chosen answer, click on the chosen option again or click on the Clear Response button.

(11) To mark a question for review click on Mark for Review & Next. If an answer is selected for a question that is
Marked for Review, the answer will be considered in the final evaluation.

(12) To change an answer to a question, first select the question and then click on the new answer option followed by
a click on the Save & Next button.

(13) Questions that are saved or marked for review after answering will ONLY be considered for evaluation.

(14) The candidates are requested to follow the instructions of the “Test Administrator” carefully. If any candidate does
not follow the instructions / rules, it would be treated as a case of misconduct/ adoption of unfair means and such
a candidate would be liable for debarment from appearing for examinations for a period as decided by HDFC
Bank.

(15) The candidates may ask the Test Administrator about their doubts or questions only before the commencement
of the test. No query shall be entertained after the commencement of the examination.

(16) You cannot shuffle between tests during the examination as tests are separately timed.

(17) After the expiry of 60 minutes, the candidates will not be able to attempt any question or check their answers.
The answers of the candidate would be saved automatically by the computer system even if he/ she has not
clicked the “Submit” button.

(18) Please note :

(a) Candidates will not be allowed to “finally submit” unless they have exhausted the actual test time.
(b) Under no circumstances should a candidate click on any of the ‘keyboard keys’ once the exam
starts as this will lock the exam.

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B] General Instructions:
(1) Please note Date, Reporting time and Venue address of the examination given in the call letter.
(2) You may visit the venue one day before the Online Examination to confirm the location so that you are able to
report on time (as printed on the call letter) on the day of the examination. Latecomers will not be allowed.
(3) The call letter should be brought with you to the examination venue along with your recent passport size
photograph duly pasted on it. (Preferably the same photograph as was as uploaded).
(4) You must scrupulously follow the instructions of the Test Administrator and HDFC Bank Representative at the
examination venue. If you violate the instructions you will be disqualified and will be asked to leave the
examination venue.
(5) No use of calculators (separate or with watch), smart watch, books, note books or written notes, cell phones (with
or without camera facility) or any other electronic device will be allowed during the examination.
(6) Please bring the call letter with your photograph affixed thereon, currently valid Photo identity proof in original and
a photocopy of the same ID proof which you bring in original - THIS IS ESSENTIAL. Please hand over this call-
letter alongwith photocopy of photo identity proof duly stapled together to the invigilator. Currently valid photo
identity proof may be PAN Card/Passport/ Permanent Driving License/Voter’s Card with photograph/Bank
Passbook with photograph/Photo Identity proof issued by a Gazetted Officer on official letterhead along with
photograph/Photo Identity proof issued by a People’s Representative on official letterhead along with
photograph/Valid recent Identity Card issued by a recognized College/University/Aadhaar Card/E-Aadhaar Card
with a photograph/Employee ID in original/Bar Council Identity card with photograph. Please Note - Ration Card
and Learner’s Driving License will not be accepted as valid ID proof for this purpose. Please note that your name
as appearing on the call letter (provided by you during the process of registration) should exactly match the name
as appearing on the photo identity proof. Female candidates who have changed first/last/middle name post
marriage must take special note of this. If there is any mismatch between the name indicated in the Call Letter
and Photo Identity Proof you will not be allowed to appear for the exam. In case of candidates who have changed
their name will be allowed only if they produce Gazette notification/their marriage certificate/ affidavit.
(7) Your responses (answers) will be analysed with responses of other candidates to detect patterns of similarity of
right and wrong answers. If in the analytical procedure adopted in this regard, it is inferred/concluded that the
responses have been shared and scores obtained are not genuine/valid, your candidature may be cancelled. Any
candidate who is found copying or receiving or giving assistance or engaging in any behaviour unbecoming of a
candidate will not be considered for assessment. The HDFC Bank may take further action against such
candidates as deemed fit by it.
(8) You must bring with you a ball-point pen. You can bring an ink stamp pad (blue/black) with you. A sheet of paper
will be provided which can be used for rough work or taking down the question number you would like to review
at the end of the test before submitting your answers. After the test is over you MUST handover this sheet of
paper to the Test Administrator before leaving the venue.
(9) The possibility for occurrences of some problem in the administration of the examination cannot be ruled out
completely which may impact test delivery and/or result from being generated. In that event, every effort will be
made to rectify such problems, which may include the conduct of another examination if considered necessary.
The decision of the test conducting body in this regard shall be final. Candidates not willing to accept such change
shall lose his/her candidature for this exam.
(10) If the examination is held in more than one session, the scores across various sessions will be equated to adjust
for slight differences in difficulty level of different test batteries used across sessions. More than one session is
required if the nodes capacity is less or some technical disruption takes place at any centre or for any candidate.
(11) Anyone found to be disclosing, publishing, reproducing, transmitting, storing or facilitating transmission and
storage of test contents in any form or any information therein in whole or part thereof or by any means verbal or
written, electronic or mechanical or taking away the papers supplied in the examination hall or found to be in
unauthorised possession of test content is likely to be prosecuted.
(12) Instances for providing incorrect information and/or process violation by a candidate detected at any stage of the
selection, process will lead to disqualification of the candidate from the selection process and he/she will not be
allowed to appear in any recruitment process of the HDFC Bank in the future. If such instances go undetected
during the current selection process but are detected subsequently, such disqualification will take place with
retrospective effect.
(13) Please read instructions related to the Social Distancing given on the next page.

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 INSTRUCTIONS WITH REGARD TO SOCIAL DISTANCING

1. Candidate is required to report at the exam venue strictly as per the time slot mentioned in the Call Letter.
Latecomers will not be allowed to take the test.

2. Mapping of ‘Candidate Roll Number and the Lab Number’ will NOT be displayed outside the exam venue, but the
same will be intimated to the candidates individually at the time of entry of the candidate to the exam venue.

3. Items permitted into the venue for Candidates

Candidates will be permitted to carry only following items with them into the venue:
a. Mask
b. Personal hand sanitizer (50 ml)
c. A simple pen and ink stamp pad (blue/black)
d. Exam related documents (Call Letter and Photocopy of the ID card stapled with it, ID Card in Original)
e. In case of Scribe Candidates - Scribe form duly filled and signed with Photograph affixed.
No other Items are permitted inside the venue.

4. Candidate should not share any of their personal belonging/material with anyone.

5. Candidate should maintain safe social distance with one another.

6. Candidate should stand in the row as per the instructions provided at venue.

7. If a candidate is availing services of a scribe, then scribe also should bring their own Mask.

8. On completion of examination, the candidates should move out in an orderly manner without crowding as instructed
by the venue staff.

WISH YOU GOOD LUCK!