Local Number Portability

Bring your phone

Important points
Local Number Portability (LNP) is the industry •• Any information errors will cause CNA
••O
 ptus recommends that you port wide system used to allow our customers to rejects, leading to rework and resubmission
your main incoming phone numbers, change telecommunication carriers (porting) of the CNA. It is therefore important that the
so company letterhead and contact while retaining their telephone numbers. This service information is fully validated in the
details can remain unchanged allows you to move your telephony services to previous step and that no changes are made
Other services such as outgoing Optus Outbound Voice Solutions without the to the services after validation.
lines can have new service numbers disruption of new telephone contact numbers.
Service build
assigned. However, it may be a
Local Number Portability was first introduced Optus builds network access infrastructure to
requirement that when a company the customer site.
into Australia in January 2000, and since that
has been allocated a block of
time Optus has successfully ported thousands
numbers then the entire block may •• Lead time varies with access type and
of customer sites to Optus Outbound Voice
need to be ported. location (approximately 30 days)
Solutions. Optus’ extensive experience
•• Optus is not able to port certain in porting is backed by industry agreed •• The LNP process works in parallel in the
types of special services, such as procedures ensuring every step of the process background.
ADSL, Hotline, Virtual Message is clearly understood and has contingency
Book cutover date with incumbent carrier
Bank and Payphones. measures in place. Before the porting process
Minimum 10 day lead time with your incumbent
can start you need to supply Optus with
•• The service number details sent carrier.
information about the services to be ported.
by Optus to your current carrier Optus’ LNP Specialist Team then carries out Agree implementation schedule
must be completely up to date the network and inter-carrier arrangements Three-way agreement by Optus, customer and
before your current carrier will to deliver the Outbound Voice Solutions to the incumbent carrier on activities and timing for
agree to port the services. It is selected service numbers. the port.
therefore important that you do
not change your service numbers or Local number portability process LNP cutover
details during the period Optus is Optus LNP Specialist Team co-ordinates
The high level process flow for establishing an the sequential cutover of services to Optus,
arranging the port.
Optus Outbound Voice Solutions and porting involving:
•• To identify any contractual issues service numbers via Local Number Portability is:
or porting fees, you should check •• Customer PBX/Key System maintainer
obligations with your current carrier Validate service information
•• Incumbent carrier switch engineers
Confirm the numbers to port, their
before transferring their local •• Optus switch engineers
configuration and usage.
number to Optus. Note that Optus
does not charge any additional fees This includes: Emergency return window
for porting of services, although you Optus LNP Specialist Team monitors services
may require your PBX maintainer to •• Customer definition of telephony for 4 business hours after cutover, and can
requirements implement an emergency return to temporarily
be onsite during the cutover which
may involve a cost. •• Site audit to identify all services on site restore previous services if any unforseen
(10 days) problems arise.
•• You are liable for any costs
associated with upgrading your •• Request service details from incumbent Port completion advice
current phone equipment, should carrier (PNV – 5 days)
this be necessary (eg. purchase of Agree services to port with incumbent carrier
any additional PBX cards) Electronic interaction with the incumbent carrier
to gain approval for proceeding with the port.
•• Complex Number Advice (CNA) form
processed by incumbent carrier (5 days)
 Local Number Portability

All other carriers update their network registers to reflect port to Allow Optus access for site audit and service installation.
Optus.
After porting
Your responsibilities
The Optus LNP Specialist Team will test your services during the port
During the porting process Optus will require customers to: cutover, and be available to assist if you identify any issues after port
cutover completion. Any problems encountered during this time will be
Provide Service Information resolved by the LNP Specialist Team. If necessary they may implement
•• Details of the voice services to be provided, including details of the an Emergency Return to temporarily reverse the port and restore your
features of these services (e.g. security lines, DSL services delivered original services.
over the voice lines, voicemail)
If a problem is experienced after this handover please contact the Optus
•• Service numbers to be ported Service Desk on 134 315. Please check your PBX or Key System before
reporting to ensure that the fault is not with this equipment.
•• Latest bill
•• Equipment (PBX/Key System) make, model and maintainer details To ensure prompt resolution, please make sure you have the following
details at hand before calling the Optus
•• Site contacts – name, address, contact numbers (for each site)
Service Desk:
Signoff Porting Documentation
•• Service number(s) affected
•• Porting authority form
•• Circuit ID (as advised to you by the LNP Specialist Team)
•• Site audit access authority
•• Details of failed calls (if any, including date and time, dialled numbers,
•• Porting implementation schedule
and the trail code of any recorded announcement).
•• Optus service details and contract

Common terms and acronyms

Acronym/term Description
Complex Number Advice - the regulatory form to agree service numbers to be ported between the incumbent
CNA
and incoming carriers.
Local Number Portability - the ability to change telecommunication carriers while retaining your telephone
LNP
service numbers.
PBX Private Branch Exchange
Porting Authority Form - the form that authorises Optus to port your telephone services from the incumbent
PAF
carrier.
Pre-port Number Validation - a regulatory form to allow the incoming carrier to request service number details
PNV
from the incumbent carrier.
Site Audit Optus audit of a customer’s site to fully identify the telephone services required by the customer.

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