INTERNSHIP REPORT
ON
General Banking Activities and Customer satisfaction of Al-Arafah Bank Limited
General Banking Activities and Customer satisfaction of Al-Arafah Bank Limited
Submitted To:
Mahmudul Hasan
Associate Professor
School of Business
Uttara University
Submitted By:
Md. Sharif
ID: M21521111165
Batch:37th (B)
Major: Finance
Date of Submission: March30, 2019
Letter of Transmittal
July 18, 2018
Mahmudul Hasan
Associate Professor
School of Business
Uttara University
Subject: Submission of Internship report on General Banking Activities and Customer satisfaction of Al-
Arafah Bank Limited
Dear Sir,
With due respect I would like to say that it was a privilege and great pleasure for me to submit my
internship report titled “General Banking Activities and Customer satisfaction of Al-Arafah Bank
Limited” which has been prepared as a part of my BBA program requirement.
During the preparation of the report, I have tried my level best to make it rich covering the all concerning
matters. I believe the report will at least give you a brief picture about the topic which will also showcase
that I have acquired the valuable experiences through this internship under your astute supervision.
Thank you for encouraging me for working on this interesting topic. Kindly accept my report and oblige
thereby.
…………………………………..
Sincerely yours,
Md. Sharif
Acknowledgement
Fast of all, I would like to express my gratitude to Allah for giving me the composure to complete my
BBA program and prepare this report.
The internship opportunity I had with Al-Arafah Islami Bank was a great chance for learning how a
corporate bank worked. Therefore, I consider myself as a very lucky individual as I was provided with an
opportunity to be a part of it. Beside that I am also get a chance to meet so many wonderful people and
professionals who led me though this internship period. My heartfelt thanks go to all the officials of Al-
Arafah Islami Bank Limited who were involved into my report. Firstly, would like to thank the A.K.M.
Touhidur Mia (2nd officer) for allowing me to do my internship in his branch. I especially like to thank
Monir Choudhury (officer), Aminul Islam(officer), Zarin Islam Ziniya (Executive officer), and Md. Maruf
islam (officer) for providing me support and courage throughout my Internship program and helping me
to accumulate necessary information.
I would like to express my gratitude and respect to my honorable supervisor Mahmudul Hasan
Associate Professor Uttara University for guiding me to complete my internship successfully.
Declaration
The undersigned certifies that the work presented here is done by Md. Sharif (ID:M21521111165)
towards the program of Bachelor of Business Administration (BBA) and the report is suitable for
submission. This declaration also assures that the report is not copied from any other report.
I do declare that this internship report is prepared for academic purposes only.
……………………………………
Md. Sharif
ID: M21521111165
School of Business
Uttara University
Supervisor’s Certificate
This is to certify that Md.Sharif, a student of BBA, School of Business, Uttara University, bearing ID No.
M21521111165 has successfully completed her internship program report entitled “General Banking
Activity and Customer Relationship Of Al-Arafah Bank Limited” under my supervision as the partial
fulfillment for the award of BBA degree. She has done her job according to my supervision and guidance
with utmost sincerity and dedication. I hope this program will help her in the future as a learning curve to
build up her career. I wish her success and prosperity.
------------------------------
Mahmudul Hasan
Assistant Professor
School of Business
Uttara University
Executive Summary
The report is on the General Banking Activities and Customer satisfaction of Al-Arafah Bank Limited
which highlights the products and services offered by Al-Arafah Islami Bank LTD. to its customers. In
my report, I tried to discuss the general banking activities of AIBL and tried to find out the opinions and the
satisfaction level of the clients of AIBL.
For completing my BBA program I had to complete my internship in Al-Arafah Islami Bank Limited
sonargaon janapath Branch. Al-Arafah Islami Bank Limited is registered by the Bangladesh Bank. The services
of AIBL cover a wide range of banking and functional activities to individuals, firms, corporate bodies and
other multinational agencies.
During this phase of my training, I received the practical knowledge related with my courses that I learned
at university.
At AIBL, I was assigned to work as intern in General banking and in Foreign Exchange Division. However,
most of the time I found myself working in General Banking Section. I used primary and secondary Data
collection methods in this report. Face to face conversation with the respective officers of the branch was the
main mode to collect primary data and for secondary data various publications and related body are observed.
AIBL has set up altruism through inventive items and administrations. Innovative advancement has
opened up another measurement in the improvement of inventive items, productive administrations and
consumer loyalty. AIBL must focus on customer satisfaction to keep up the momentum.
Subject Keywords: General Banking, Customer satisfaction, Foreign Exchange
Table of Contents
Chapter Topic Page No
Chapter-1 Introduction
1.1Background of the study
1.2 Objectives of the study
1.2.1 Broad Objective:
1.2.2 Secondary objective:
1.3 Scope of the study
1.4 Limitations of this report
1.5 Rationale of the study
Chapter-2 Organizational Background
2.1 Company Profile
2.2 Overview of Al-Arafah Islami Bank Limited:
2.3 Vision:
2.4 Mission:
2.5 Responsibilities:
2.6 Specialty:
2.7 Management:
2.8 Organization Structure of Al-Arafha Islami Bank
LTD:
2.9 Focus of the organization:
Chapter-3 Methodology:
3.1 Data Design
3.1.1 Primary Sources:
3.1.2 Secondary sources:
3.2 Data Processing:
3.3 Section of Al-Arafha Islami Bank:
3.3.1 General Banking Activity:
3.3.2Account Department
3.3.3 Clearing: Clearing Section:
3.3.4 Cash Department:
Chapter-4 Finding and analysis
4.1 Finding and Analysis:
Chapter-5 Conclusion And Recommendation
5.1.Recommendation:
5.2.Conclution:
Chapter-6 Reference
appendix
