Scribd
Upload
7 views1 page

Customer Service Training

The document outlines the importance of customer service training for employees to exceed customer expectations, which leads to loyalty and increased sales. It suggests methods for improving customer service, including engaging in conversation, remembering customer names and orders, and using positive language and gestures. Recognizing and rewarding good customer service efforts will further enhance employee motivation and business success.

Uploaded by

megatallman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
7 views1 page

Customer Service Training

The document outlines the importance of customer service training for employees to exceed customer expectations, which leads to loyalty and increased sales. It suggests methods for improving customer service, including engaging in conversation, remembering customer names and orders, and using positive language and gestures. Recognizing and rewarding good customer service efforts will further enhance employee motivation and business success.

Uploaded by

megatallman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Customer Service Training

Why?
All of our employees should strive to fulfil and exceed the
expectations of our customers. This is essential towards
expansion and development because we can create loyal
customers and repeat business through this as coffee is a
small purchase. Loyal customers will result in an increase of
sales and ultimately profits. Endeavour shown to have good
customer service will be recognised and rewarded with
benefits and bonuses.

How?
We can achieve good customer service through many small improvements and actions.
Some crucial methods currently used to improve customer service include:
 Making conversation with the customer. Engaging with the customer will make them
feel more comfortable and will make them more likely to return as they feel valued
and respected. Conversation
topics can be as simple as the
weather.
 Remembering the name of a loyal
customer and their order. This will
save the customer time and will
secure their preference of coffee
shop as they may believe they are
losing a benefit included with
buying from our store.
 Positive language and gestures
such as smiling can incline the customer to return to our business. This will massively
increase our customer service with only a small amount of energy required. This will
make the customer more comfortable in our coffee shop and will hopefully result in
the customer purchasing coffee again.

You might also like