Dissertation On Customer Service

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Dissertation On Customer Service Dissertation On Customer Service Dissertation On Customer Service

Dissertation On Customer Service Dissertation On Customer Service Dissertation On Customer Service
Dissertation On Customer Service Dissertation On Customer Service Dissertation On Customer Service
 Analyzing The Poem Shirts By Robert Pinsky
Robert Pinsky in the poem Shirts , is talking about terrible event that took place in 1911. Pinsky
starts poem from the sweatshop somewhere in Korea or Malaysia. Then flashback took us back to
1911, a fatal fire at the Triangle Shirtwaist Factory that took lives of one hundred and forty six
people.
In the poem Pinsky describes workers of the Triangle Factory as mostly immigrants, who were not
able to find better jobs, simply because there were not many opportunities. Workers spend long
hours in the factory that could not serve as a safe workplace. Pinsky s poem is like a snapshot of
the event lacking on the details.
The article Triangle Shirtwaist Factory Fire (1911) from The New York Times describes in details the
dreadful tragedy in Lower
 The First Person Narrator in J.D Salinger’s The Catcher in...
In J.D Salinger s The Catcher in the Rye, the first person narration played a critical role in helping
the reader to know and understand the main character, Holden Caulfield. Salinger also uses
symbolism to help portray the theme that not everything that glitters is gold. Holden, in his
narration, relates a flashback of a significant period of his life, three days and nights on his own in
New York City. Through his narration, Holden discloses to the reader his innermost thoughts and
also helps to introduce the reader to many of the symbols strategically placed throughout the novel.
He thus provides the reader with not only information of what occurred, but also how he felt about
what happened. In the Catcher in the Rye, Holden views the... Show more content on Helpwriting.net
...
The three days we learn of in the novel find a lost and distressed Holden in the Manhattan area of
New York City. We find Holden surrounded by the lights and splendor of the holidays in the big
city but, much to Holden s despair he is still unable to find even a moments peace in the city
surrounded by the drunks, perverts, morons and screwballs. Holden s strange convictions
towards the world and everyone in it never wavered except during his encounter with Mr.
Antolini. After first suspecting Mr. Antolini of being a pervert for patting him on the head while
he slept Holden gave it a second thought and begin to think that maybe he just liked patting guys
on the head while they slept. This still doesn t constitute a big change in Holden though because
while he agrees it s a nice change he doesn t believe it will last very long at all. It s not too bad
when the sun s out, but the sun only comes out when it feels like coming out Salinger, J. D.
Catcher in the rye. Boston: Little, Brown, 1991.it is clear that Holden was using the sun to relate
to the goodness and decency in the world and his apparent thoughts that the world was still a very
evil and immoral place. What does change in Holden during the course of the book is his idea that
he can somehow change the world and help it to move out of its corrupt state. Holden is also moved
to the eventual realization that not only can he not change the world but he is also unable to hide
 Native American Research Paper
There are many important points in this paper. First of all, the predisposition that the new arrivers
had towards Native American people, I believe that that selfish and wrong way of thinking that they
had was the source of the holocaust that followed. Because, these new arrivers had the belief that
everybody that thought in a way different to theirs, was mistaken and that they have the right to
change the others wrong thinking, simply because they thought that the way they perceived things
was the correct one. Therefore they did not allow the Native American people to show them or to
share with them their beliefs, they simply imposed all their rules, beliefs, values and way of
thinking. The previous fact also reveals the feeling of superiority... Show more content on
Helpwriting.net ...
Another important point is the fact that uncountable children died in schools, therefore, they
should have realized that something was going wrongly. Apart from the already mentioned, it is
important, I think, to find a definition for the word civilized because that concept is repeated all
along this paper, and I personally believe that a civilized person is somebody who knows how to
behave in his own community. Furthermore, it is highly important to say that one more time
stereotypes played a part in society, it also happens even nowadays in my country, Chilean people
believes that Mapuches are lazy, salvages, and indeed we are, we are lazy for destroying our nature,
and salvages for
 A Clockwork Orange Dialectical Journal Essay
A Clockwork Orange
Journal 1: pages 3 56 I found the first section of the novel, A Clockwork Orange by Anthony
Burgess to be confusing, but at the same time interesting. Burgess ideas were organized and
thorough in each chapter. The use of foreshadowing was used at the end of the first chapter
implying violent acts throughout the rest of the section. The constant use of slang called, Nadsat
threw off my focus while reading due to the distraction of flipping back and forth from the glossary
back to the novel. Burgess uses the slang to alienate what is occurring in the novel, especially the
brutality of it. I noticed that even though horrendous events are described I did not stop reading
because the use of slang kept me interested like ... Show more content on Helpwriting.net ...
This is implying the government in the novel is corrupt and that the crime rate in teens is high.
An event in particular is when Alex assaulted a drunken man on the street late at night. The man
said, It s a stinking world because it lets the young get on to the old like you done, and there s no
law nor order no more (Burgess 12). The police presence is decreased at night which allows Alex
and his droogs to go out and commit any crime they please without a high chance of them getting
 Shopping Networks And The Online Retail Community
Each day ,retailers face emerging risks that threaten the sustainability and profitability of their
companies. As shopping becomes more convenient for the average person ,the increase of online
purchases increases in this digital age. Since social media, shopping networks and the readiness of
smart devices enable unsavory individuals to take advantage of unsuspecting shoppers. Given this
fact it is essential that retailers rethink how they manage the riskto their enterprises. With the recent
disclosures about the enormous data breaches that occur within the online retail community it is
certain that a strong plan is needed by all companies. For example in 2014,Target, Nieman Marcus,
White Lodging, Sally Beauty, Michaels, Affinity Gaming (casinos), UPS, Home Depot and even
New York reported data breaches that involved the theft of credit or debit card information of
millions of consumers ( Hardekopf, 2015). One of the first things that must be considered is the
communication process because it is where the breakdown first begins. Having strong polices that
are followed to the letter is the beginning of setting up a risk managementframework. This is
especially true when you consider that internal risk is growing as fast as external. There are three
categories that risk falls into as far as retail enterprises are concerned: hazard, business and strategic.
Each must be handled in its own unique way for it to be effective within a risk management
 Implied Contract Law Case Study
This week was very time consuming week for me. I had two case study to finish and three
postings to post on the discussion board. I know my case and I am planning to start on writing on
it by Tuesday evening. But right now I haven t really found good source yet. It is complicated as I
am not able to figure it out the actual legal rule that will follow my situation. It is definitely
because I was not able to give enough time on reading the material and research. What I am
missing is lots and lots of research, which I will start soon. This week we read from page 133 163
from Farnsworth book. Contract law is relevant to understanding the patient provider relationship. I
think patients physician relationship is established from day one. For doctors there primary
responsibility and obligation should be their patients. They are the one who take care of the patients
when they are sick, they can be sued if they perform any medical mal practice. Every state has their
own definition of Patient Physician Relationship. (Blake, 2012) While reading book what I
understood is Implied Contracts are those contracts that comes where there is no... Show more
content on Helpwriting.net ...
Health care providers should be held responsible to patients even if it is implied contract situation
if medical practice occur due their negligence, but if there is no mistakes of physician they should
not be held responsible. According to the article Is this a real doctor patient relationship , doctors
are responsible for patient s care, especially when malpractices happen. In this situation relationship
can be based in individual case. If doctors are hired by third party to give opinion, that are not
considered as doctor patients relationship. However, if there is serious life threatening condition is
discovered its physician duty to let the patients know, because failure to not letting this information
will be considered gross negligence. (Francis,
 Essay On Hearsay
Is this testimony barred by the hearsay rule? Hearsay Hearsay is a statement, other than the one
made by the declarant testifying the court, offered in evidence to prove the truth of the matter
asserted. Here, the FRE hearsay exception applies to the statement offered for the purpose of
identifying a person who was seen. The rule provides that out of court statements offered for
identifications are not barred as they are generally preferred to in court identifications. Due to the
less time lapse since the event with respect to out of court identifications, these identifications are
believed to be more reliable and trustworthy than the in court identifications. Because it is only
natural that the witness s memory fades as time passes,... Show more content on Helpwriting.net ...
Here, the primary purpose of the statement is to prosecute the defendant because the customer picked
the defendant as a suspect out of the lineup with the law enforcement officer present, presumably at
the police station. There is no indication that the statement was being made during the ongoing
emergency. The customer s identification statement was recorded as part of the police investigation
conducted on their premises. Therefore, it is testimonial and falls within the Confrontation Clause
protection. The identification was offered to prosecute the defendant. Accordingly, the clause
protects the accused s rights for an opportunity for effective cross examination. However, it does not
guarantee the accused to actually have one. While the customer is unavailable at the trial for the
defendant to be confronted with, the police officer who was present at the time of the identification
will testify, and his testimony is deemed to be highly reliable. In addition, the defense attorney can
be given an opportunity to effectively cross examine the officer. Therefore, it does not violate the
Sixth
 Essay on Density Lab
Objective:

The objective of this lab was to calculate the densities of various objects using different techniques.

Procedure:
ol

li value= 1 The mass of the 100 ml. Graduated cylinder was measured without water or rubber
stopper.
li value= 2 The mass of the 100 ml. Graduated cylinder was measured without water but with the
rubber stopper.
li value= 3 The mass of the metal cylinder was measured.
li value= 4 The 100 ml. Graduated cylinder, with rubber stopper was filled with an amount of water.
li value= 5 The metal cylinder was placed in 100 ml. Graduated cylinder with water and rubber
stopper.
li value= 6 The new volume of the water and metal cylinder was measured.
li value= 7 The diameter of the ... Show more content on Helpwriting.net ...
...

D=(T I) em V

Volume of a cylinder=pr2h r=d/2

Therefore: The density of a metal cylinder. . . .

D=M /em (p(d/2)2h)

Theory of Water of Displacement: A volume of water was measured. A second volume of water was
measured when the metal cylinder was added. The initial volume was subtracted from the second
(total) volume to get the volume of the metal cylinder.

D=M/(T I)

Data:

Metal Cylinder~

Mass of Metal Cylinder 51.86g

Mass of 100ml. Graduated Cylinder with rubber stopper 121.04g

.Volume of water 47.0ml

Volume of water and metal cylinder 53.5ml

Diameter of metal cylinder 1.20cm

Height of metal cylinder 5.20cm

Water~

Mass of 100ml Graduated Cylinder, empty 107.51g

Mass of 100ml Graduated Cylinder with water 157.95g

Volume of water 50.0 ml

Temperature of water 23.0 #176;c

Wood~

Width of wood 14.40cm

Length of wood 14.41 cm

Depth of wood .60cm

Mass of wood 91.50g

Metal Plate~

Width of metal plate 15.20cm

Length of metal plate 15.40cm

Depth of metal plate .12cm

Mass of metal plate 97.78 g

Ethanol~

Mass of 10ml Graduated cylinder 26.21g

Mass of Ethanol and 10ml Graduated cylinder 30.26g

Volume of Ethanol 5.08ml

Calculations:

Metal Cylinder~

Displacement: 51.86g/(53.50ml 47.00ml)= 7.98g/ml

 Fair Value Hierarchy
Memorandum to: Accounting department of family finance co. from: Daisy subject: fair value
hierarchy date: december 15, 2012
Introduction
Family Finance Co. (FFC), a publicly traded commercial bank, invests in a variety of securities in
order to enhance returns greater than interest paid on bank deposits and other liabilities. The primary
investments of FFC are collateralized debt obligation, mortgage backed securities, auction rate
securities, equity securities in nonpublic companies, interest rate swaps, and a fuel swap for gasoline.
FFC measures the derivative at fair value, presenting the portion of the fair value change by using
the fair value hierarchy. This memo will present the appropriate classification in the fair value ...
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Also, as of the measurement date, there is lack of recent and relevant transactions. Thus, the fair
value measurement of this CDO should be classified as Level 3. By analyzing the market changes,
FFC determined that the CDO s market was not active and there has been a significant decrease in
the volume and level of activity. FFC used an income approach valuation technique which is present
value technique to make measurement. Because this approach can maximize the use of relevant
observable inputs and minimizes the use of unobservable inputs to reflect the fair value more
representatively.
Instrument 2 Mortgage Backed Security The fair value measurement of the Mortgage Backed
Security investment shall be categorized within Level 2 of the fair value hierarchy. According to
ASC 820 10 35 52, Level 2 inputs include the following: a. Quoted prices for similar assets or
liabilities in active markets . These inputs included quoted prices in active markets for similar
MBSs with insignificant adjustments for differences between the MBS held by FFC and similar
securities. In Q4 of 2012, the prices for transactions didn t reduce the relevant to the fair value
measurement. Therefore, the fair value measurement of this MBS should be classified into Level 2
of fair value hierarchy. The market of Mortgage Backed Security
 The Christian Story By Benjamin Espinoza Summary
A Useful Tool to Change the World: Benjamin D. Espinoza s The Christian Story and Our Stories:
Narrative Pedagogy in Congregational Life
As Christians, we are called to evangelize people and to engage all people in the redemptive plan of
God; in order to fulfill his purpose it is necessary to share our knowledge of God´s word in
congregations and secular life. Despite didact techniques has been evolving for centuries providing
us many different pedagogy strategies, it is still a challenge for Christian educators to teach facts
from cultural or historical context alien to the context of their students. In his article The Christian
Story and Our Stories: Narrative Pedagogy in Congregational Life , Benjamin D. Espinoza, who
possesses an M.A. from Asbury Theological Seminary, explains the characteristics and creative
ways to apply narrative pedagogy effectively in religious and secular areas of life (Espinoza 443).
As the author explains in his article, narrative pedagogy is a technique that connects our personal life
story with the redemptive biblical stories ... Show more content on Helpwriting.net ...
It is personal, because it bringing a person into the story, and collective, because it involves
teamwork between the students, teachers, and the community. For Christian educators as Espinoza
says, narrative pedagogy has an impact in the spiritual life of a community, Narrative pedagogy
seeks to have both teachers and students tell stories to one another, interacting with the grand
narrative of scripture and allowing conversation of narratives to lead to growth, maturity, and the
transforming of faith (435). Overall since we are naturally social beings, the communication of ideas
is one of the most powerful founts of knowledge, and an informed person can make better judgments.
This way, education through collective methods has a stronger potential impact in the world than
conventional pedagogical