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Hotel Policy

St. James Court Beach Resort has a detailed refund policy with varying cancellation charges based on the timing of cancellation, and refunds take 7-14 days to process. Guests must present valid identity cards, pay due room bills at check-in, and adhere to specific swimming pool and restaurant policies, including restrictions on outside food and noise disturbances. The resort emphasizes guest responsibility for personal belongings and compliance with all rules to ensure a pleasant stay.

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0% found this document useful (0 votes)
23 views2 pages

Hotel Policy

St. James Court Beach Resort has a detailed refund policy with varying cancellation charges based on the timing of cancellation, and refunds take 7-14 days to process. Guests must present valid identity cards, pay due room bills at check-in, and adhere to specific swimming pool and restaurant policies, including restrictions on outside food and noise disturbances. The resort emphasizes guest responsibility for personal belongings and compliance with all rules to ensure a pleasant stay.

Uploaded by

pushparajmaria
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Refund Policy St.

James Court Beach Resort


 Free Cancellation of bookings if cancelled in between booking date and 7 day(s)
before checkin date.
 15% percent cancellation charges will be levied if cancelled in between 7 day(s)
before checkin date and 4 day(s) before checkin date.
 50% percent cancellation charges will be levied if cancelled in between 4 day(s)
before checkin date and 2 day(s) before checkin date.
 100% percent cancellation charges will be levied if cancelled in between 2 day(s)
before checkin date and before checkin date.
 100% percent cancellation charges will be levied if cancelled after checkin date or on
No show.
 Refund process will take 7 -14 days.
Guest Check in Policy
 Identity cards are mandatory for all the guests to stay at the property. Pan card or
office id cards are not accepted.
 Due room bill if any has to be paid while checking in. Food and beverages bill can be
paid at the time of checkout.
 Early check in or late checkout is only allowed based on availability and prior
intimation. Extra charges applicable.
 Visitors are allowed in guest room only for day time and limited to 1 hour max.
 Unmarried couples are allowed with proper photo identity proof.
 Only number of guest mentioned in booking slip/PNR are allowed. Extra guest are
not allowed.
 Security Guard has the authority to check guest luggage and belongings if required.
Swimming Pool Policy
 Pool Timing: Morning 9.30 A.M. - 3 P.M, Evening : 6.30 P.M - 10 P.M.
 Guests staying at hotel may use the swimming pool area free of charge.
 Swimming costume is mandatory to use swimming pool. You can carry any polyester
or nylon type dress or rent at the property.
 No Glassware is permitted in the pool area.
 Food and drinks are not permitted on the pool decks.
 Pets are not allowed inside swimming pool.
 Chewing tobacco, pan masala etc. inside the pool premises is strictly prohibited.
 Do not apply any lotion/cream on the body before entering the pool.
 Children below 14 years must be accompanied by an adult in swimwear.
 Follow the instructions of the staff on duty at all time for your safety.
 Don't Use pool when it is mentioned as closed.
 Hotel or Management is not responsible for any loss or damage to any personal
property, injury, disability or fatality even death arising from whatsoever reasons
while exercising or playing in the swimming area.
 These rules and regulations are subject to change without any prior notice.
Restaurant Policy
 Restaurant/Room Service timing: Breakfast : 8.30 A.M - 10.30 A.M, Lunch : 1 P.M -
3 P.M, Snacks: 5 P.M - 9 P.M, Dinner : 8 P.M - 11 P.M
 Outside Foods and drinks are not allowed inside resort premises. Hotel keep the
right to move this food and beverage.
 Once food order is placed from restaurant, it can't be cancelled.
 Room check in time is from 12 P.M. Check out is until 11 A.M.
 Late checkout is not allowed without prior booking and can cause extra charges for
any delay.
 Rooms can only be used by guests who are duly registered at the reception with a
valid identity document.
 Disturbing other Guests is not allowed. Hotel keeps the right to refuse further
hospitality to the Guest who disturbs other Guests or on other way disrespects resort
Rules.
 Wi-Fi internet is free and available in entire hotel. Password is provided at the
Reception.
 Please remove the room key from key hole before leaving guest room.
 Resort bears no responsibility for any damage or loss of your personal belongings. In
case of any loss, you are kindly requested to immediately inform Reception
 Pre Wedding or any kind of photography is allowed based on prior intimation.
Management decision will be final in this regard.
 Do not scream, sing loudly, or create loud noises by any other actions inside the
Hotel or guest rooms, as it may disturb or annoy other guests staying in the Hotel.
 We assume that the Guests are familiarized and fully understand the Hotel Rules at
the beginning of their stay in our Hotel.

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