PDD Unit I
PDD Unit I
       The economic success of most firms depends on their ability to identify the needs of
customers and to quickly create products that meet these needs and can be produced at low
cost. Achieving these goals is not solely a marketing problem, nor is it solely a design problem
or a manufacturing problem; it is a product development problem involving all of these
functions.
       The goal of this book is to present in a clear and detailed way a set of product
development methods aimed at bringing together the marketing, design, and manufacturing
functions of the enterprise.
Meaning:
   ❖ A product is something sold by an enterprise to its customers.
   ❖ Product development is the set of activities beginning with the perception of a market
       opportunity and ending in the production, sale, and delivery of a product.
   •   Product quality: How good is the product resulting from the development effort? Does
       it satisfy customer needs? Is it robust and reliable? Product quality is ultimately
       reflected in market share and the price that customers are willing to pay.
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   •   Product cost: What is the manufacturing cost of the product? This cost includes
       spending on capital equipment and tooling as well as the incremental cost of producing
       each unit of the product. Product cost determines how much profit accrues to the firm
       for a particular sales volume and a particular sales price.
   •   Development time: How quickly did the team complete the product development
       effort? Development time determines how responsive the firm can be to competitive
       forces and to technological developments, as well as how quickly the firm receives the
       economic returns from the team’s efforts.
   •   Development cost: How much did the firm have to spend to develop the product?
       Development cost is usually a significant fraction of the investment required to achieve
       the profits.
   •   Development capability: Are the team and the firm better able to develop future
       products as a result of their experience with a product development project?
       Development capability is an asset the firm can use to develop products more
       effectively and economically in the future.
   → Marketing: The marketing function mediates the interactions between the firm and its
       customers. Marketing often facilitates the identification of product opportunities, the
       definition of market segments, and the identification of customer needs. Marketing
       also typically arranges for communication between the firm and its customers, sets tar-
       get prices, and oversees the launch and promotion of the product.
   → Design: The design function plays the lead role in defining the physical form of the
       product to best meet customer needs. In this context, the design function includes
       engineering design (mechanical, electrical, software, etc.) and industrial design
       (aesthetics, ergonomics, user interfaces).
   → Manufacturing: The manufacturing function is primarily responsible for designing,
       operating, and/or coordinating the production system in order to produce the product.
       Broadly defined, the manufacturing function also often includes purchasing,
       distribution, and installation. This collection of activities is sometimes called the supply
       chain.
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   ❖ Idea Generation & Screening: This stage involves the search for new ideas about
      a new product. In most organizations, there is an ideation team that develops the ideas.
      The employees may choose only a handful of ideas.
   ❖ Concept development: After selection of an idea, the company has to transform it into
      a concept. The marketer then creates alternative product concepts from the new
      concern.
   ❖ Business analysis : Here the officials analyse the sales, profit and costs associated with
      the product.
   ❖ Product development: If the product idea passes through all the previous stages, it
      is converted into a. tangible product. This helps to check how well it might work in
      the market.
   ❖ Test marketing: For obtaining customer feedback, the company launches a
      prototype. These include marketing, positioning, advertising, targeting, packaging, and
      financing.
   ❖ Commercialization:      After test marketing, the company officials get a basic
      understanding of how the product might work in real life.
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   4. Project Management
               Product developers are responsible for overseeing projects from beginning to
       end. This includes setting up schedules, spending limits, resource planning, and
       directing cross-functional teams to ensure that projects are finished on time and within
       the allotted spending limits.
   5. Sales and Marketing
               Product developers must collaborate closely with sales and marketing teams to
       create product positioning, pricing strategies, and marketing campaigns. To spot
       opportunities for improvement and make the required changes to the product, they must
       also keep an eye on sales data and consumer feedback.
       After test marketing, the company officials get a basic understanding of how the product
might work in real life. So, before the commercialization of the product, all the major
decisions are taken. This will include the identification of the target markets.
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   - Technical
   - Strategic
   - Risk analysis of the product
       The performance specifications are then determined for the particular product concept. If
   they pass the feasibility study, they might get approved for development.
   3. Preliminary design:
               Preliminary design is the stage in which general project location and design
       concepts are determined. It includes all that is necessary to conduct a NEPA alternatives
       analysis and review process properly, but good preliminary design goes beyond that.
   •   They also analyse designs of other companies and help in generating new ideas.
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packaging. The process of strategizing ways to continuously support and maintain a product
is called product life cycle management.
   •   Introduction Stage
               The introduction phase is the first-time customers are introduced to the new
       product. A company must generally include a substantial investment in advertising and
       a marketing campaign focused on making consumers aware of the product and its
       benefits, especially if it is broadly unknown what the item will do.
   •   Growth Stage
              If the product is successful, it then moves to the growth stage. This is
       characterized by growing demand, an increase in production, and expansion in its
       availability. The amount of time spent in the introduction phase before a company's
       product experiences strong growth will vary from between industries and products.
               During the growth phase, the product becomes more popular and recognizable.
       A company may still choose to invest heavily in advertising if the product faces heavy
       competition. However, marketing campaigns will likely be geared towards
       differentiating its product from others as opposed to introducing the goods to the
       market. A company may also refine its product by improving functionality based on
       customer feedback.
              Financially, the growth period of the product life cycle results in increased sales
       and higher revenue. As competition begins to offer rival products, competition
       increases, potentially forcing the company to decrease prices and experience lower
       margins.
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   •   Maturity Stage
             The maturity stage of the product life cycle is the most profitable stage, the
       time when the costs of producing and marketing decline. With the market saturated
       with the product, competition now higher than at other stages, and profit
       margins starting to shrink, some analysts refer to the maturity stage as when sales
       volume is "maxed out".
               Depending on the good, a company may begin deciding how to innovate its
       product or introduce new ways to capture a larger market presence. This includes
       getting more feedback from customers, and researching their demographics and their
       needs.
               During the maturity stage, competition is at the highest level. Rival companies
       have had enough time to introduce competing and improved products, and competition
       for customers is usually highest. Sales levels stabilize, and a company strives to have
       its product exist in this maturity stage for as long as possible.
   •   Decline Stage
               As the product takes on increased competition as other companies emulate its
       success, the product may lose market share and begin its decline. Product sales begin
       to drop due to market saturation and alternative products, and the company may choose
       to not pursue additional marketing efforts as customers may already have determined
       whether they are loyal to the company's products or not.
                Should a product be entirely retired, the company will stop generating support
       for it and will entirely phase out marketing endeavors. Alternatively, the company may
       decide to revamp the product or introduce a next-generation, completely overhauled
       model. If the upgrade is substantial enough, the company may choose to re-enter the
       product life cycle by introducing the new version to the market.
               The stage of a product's life cycle impacts the way in which it is marketed to
       consumers. A new product needs to be explained, while a mature product needs to be
       differentiated from its competitors.
       A process is a sequence of steps that transforms a set of inputs into a set of outputs.
Most people are familiar with the idea of physical processes, such as those used to bake a cake
or to assemble an automobile.
Some organizations define and follow a precise and detailed development process, while
others may not even be able to describe their process. Furthermore, every organization
employs a process at least slightly different from that of every other organization. In fact, the
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same enterprise may follow different processes for each of several different types of
development projects.
       A well-defined development process is useful for the following reasons:
• Quality assurance: A development process specifies the phases a development project will
pass through and the checkpoints along the way. When these phases and check-points are
chosen wisely, following the development process is one way of assuring the quality of the
resulting product.
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1. Concept development:
      •   In the concept development phase, the needs of the target market are
          identified, alternative product concepts are generated and evaluated, and one or
          more concepts are selected for further development and testing.
      •   A concept is a description of the form, function, and features of a product and
          is usually accompanied by a set of specifications, an analysis of competitive
          products, and an economic justification of the project.
2. System-level design:
      •   The system-level design phase includes the definition of the product
          architecture, decomposition of the product into subsystems and components,
          preliminary design of key components, and allocation of detail design
          responsibility to both internal and external resources.
      •   Initial plans for the production system and final assembly are usually defined
          during this phase as well.
      •   The output of this phase usually includes a geometric layout of the product, a
          functional specification of each of the product’s subsystems, and a preliminary
          process flow diagram for the final assembly process.
3. Detail design:
      •   The detail design phase includes the complete specification of the geometry,
          materials, and tolerances of all of the unique parts in the product and the
          identification of all of the standard parts to be purchased from suppliers.
      •   A process plan is established and tooling is designed for each part to be
          fabricated within the production system.
      •   The output of this phase is the control documentation for the product—the
          drawings or computer files describing the geometry of each part and its
          production tooling, the specifications of the purchased parts, and the process
          plans for the fabrication and assembly of the product.
      •   Three critical issues that are best considered throughout the product
          development process, but are finalized in the detail design phase, are materials
          selection, production cost, and robust performance.
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         Product cost analysis defines the processes and tools used by cost engineers to assess
the cost of new product designs. The cost analysis process considers all the costs associated
with manufacturing a product from infancy to launch.
         Costs provide a basic criterion for controlling the design; they need to be monitored
throughout development to ensure they are within the target range. At the beginning of the
design, the company's cost structure and the target range of costs for the new product need to
be agreed by all involved. The basic costs for producing and distributing the product can be
subdivided into manufacturing costs, distribution and marketing costs and general company
costs.
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       Product costs are the costs directly incurred from the manufacturing process. The three
basic categories of product costs are detailed below:
1. Direct material
       Direct material costs are the costs of raw materials or parts that go directly into
producing products. For example, if Company A is a toy manufacturer, an example of a direct
material cost would be the plastic used to make the toys.
2. Direct labor
       Direct labor costs are the wages, benefits, and insurance that are paid to employees who
are directly involved in manufacturing and producing the goods – for example, workers on the
assembly line or those who use the machinery to make the products.
3. Manufacturing overhead
       Manufacturing overhead costs include direct factory-related costs that are incurred
when producing a product, such as the cost of machinery and the cost to operate the machinery.
Manufacturing overhead costs also include some indirect costs, such as the following:
   •   Indirect materials: Indirect materials are materials that are used in the production
       process but that are not directly traceable to the product. For example, glue, oil, tape,
       cleaning supplies, etc. are classified as indirect materials.
   •   Indirect labor: Indirect labor is the labor of those who are not directly involved in the
       production of the products. An example would be security guards, supervisors,
       and quality assurance workers in the factory. Their wages and benefits would be
       classified as indirect labor costs.
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    •   Direct Cost: These are costs that can be directly attributed to the production of a
        specific product, such as raw materials, labor, and components.
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   •   Indirect Costs (Overhead): These are costs that are not directly tied to a single product
       but contribute to the overall manufacturing process. Examples include facility rent,
       utilities, administrative salaries, and quality control.
   •   Variable Costs: Costs that change in relation to the quantity of products produced,
       such as direct materials and labor costs.
   •   Fixed Costs: Costs that remain constant regardless of the quantity produced, including
       expenses like rent, equipment depreciation, and administrative salaries.
   •   Cost drivers: Factors that influence the level of costs incurred, such as design complexity,
       production volume, material selection, and manufacturing methods.
   •   Lifecycle Costs: Costs that extend beyond the initial manufacturing stage and include expenses
       related to maintenance, support, and end-of-life disposal.
   •   Design for Manufacturing (DFM) and Design for Cost (DFC): Strategies where product
       designers aim to create products that are optimized for efficient and cost-effective
       manufacturing processes.
   •   Price Estimation: Cost models help inform pricing strategies by providing insights into the
       cost structure of the product.
   •   Scenario Analysis: Cost models enable organizations to evaluate different scenarios and trade-
       offs, such as the impact of changing materials, production methods, or production volumes on
       the overall cost.
providers of complex and multifaceted services. A careful assessment of all costs throughout
the process allows you to see what kind of return you can expect on the investment.
2. Limit risks of innovation
Cost modeling isn’t just about evaluating existing processes, it’s also a great tool for
projections. Businesses can use cost models to estimate the profitability of certain products
based on educated guesswork and current market price points. While this method isn’t perfect,
it can let you know if an idea has potential or if it’s not worth the time before you start investing
in it.
3. Save on supplies
Since cost modeling is all about identifying and quantifying expenses at every stage of the
production process, it can also help you target opportunities for saving. Finding “weak links”
in the chain, whether it’s the productivity of a particular department or costs for certain
materials, can help you slim down your operations to improve value.
An industry example of a cost model
         Consider a website design company that provides various services to clients, including
website development, ongoing maintenance, creative design and marketing. Clients typically
purchase services as part of a package and these packages are tailored to specific needs, which
means there is no standard cost or difficulty per project. To know their real costs, this company
needs to know each team member’s total time contribution as well as the group’s material
expenses and overhead costs.
         This analysis should ultimately include everything from the utility and property costs
for the company’s building to purchase of creative rights, cost of domain names and segmented
investment in digital outreach. An effective model should show the total cost for each part of
the service package, from launching the site to maintaining it each month and conducting
marketing efforts.
                                  REVERSE ENGINEERING
         Reverse engineering is deconstructing or dismantling a product to learn how it works
and understand more about its design. This can include software, a mechanical part, a piece of
technology or architecture. Companies can also use reverse engineering to learn to reproduce
or improve the item. This means that engineers try to recreate or mimic a product without the
original blueprints, which is why they have to disassemble the finished item. While there are
many ways to reverse engineer a product, a popular method is to take apart a smaller part of a
product for examination, such as the pistons from a car engine.
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that item at a lower cost, offer alternatives that can minimize assembly or substitute a part that
will pay dividends in the long run-in terms of time or shipping.
5. Creating a Reliable CAD Model for Future Reference
       It is essential to have accurate design data to ensure production efficiency in computer
aided manufacturing and for future reference, especially in the case of legacy projects, where
older technologies might become outdated very quickly and need to be updated regularly. In
these situations, imagine how difficult it would be to work on updating the technology without
the documented design data.
Most reverse engineering procedures include creating a CAD file that can be examined digitally
if future issues arise, making it easy for updating legacy products with new components, power
sources, and other technologies, and in this way, it has massively enhanced engineering
productivity and product expression.
6. Inspiring Creative Minds with Old Ideas
       One of the most important influences of reverse engineering in product development is
that it provides the opportunity for innovative design, in which engineers do not have to start
from scratch, but instead can improve and innovate an existing design or draw on previous
knowledge. As a result, creating new products with better functions and better performance has
never been easier. This approach has been proven to be incredibly useful in implementing new
ideas and promoting innovation in big organizations.
Steps of Reverse Engineering
Here are five steps to reverse engineer a product:
1. Collect information
       The first step in reverse engineering is to collect information about the product. This
could mean identifying source designs, product measurements or original coding of the device.
Collecting information is essential for reverse engineering because the engineers need to know
as much as possible about the product before deconstructing it. The product's measurement is
helpful for creating the model.
2. Create a model or sketch
       After collecting information about the product, the team can now create a model or
sketch of the product or part they are reverse engineering. This is usually a three-dimensional
model so that the engineers can analyze all parts of the product by viewing an accurate
representation of it. Engineers can create their model using computer-aided design (CAD).
These sketches help engineers understand the purpose of the product's design.
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3. Begin disassembly
       Once the engineers have made and evaluated the design, they can disassemble the
product layer by layer. The engineers usually organize the parts in the order that they took them
off for easier reassembly. As the team removes each part, they may analyze, measure or scan
the product to understand the function of the item.
4. Evaluate the product
       After the engineers have taken apart as much or as little of the product that they need,
they can evaluate the removed parts or any parts that they left. They may take notes on how
they can improve the product or any errors they found. They could even scan the tracing of the
product to help them rebuild it. The team could also document any important findings from
their reverse engineering.
5. Reassemble
       If the purpose of the reverse engineering is to recreate the item, the engineers may also
reassemble the product. Rebuilding tests the engineers' knowledge of the product and allows
them to make potential changes as they rebuild it. This could help them create a new, updated
or original version of the item they dismantled. One purpose of reverse engineering is to learn
about the product, and reassembling the item helps the team understand building or recreating
it.
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your product from scratch it will be requiring a tad bit of research and a systematic framework.
Here’s how you can perform a successful product redesign from scratch
1. Goal-defining & brainstorming
        It starts with a UX audit to identify the problematic areas in your product and see
where the change is needed. And you can see how the app, website, or digital product is
performing in terms of usability and UX. This can help in defining your goals and objectives
for the product redesign. With vital insights into your goals, you can brainstorm solutions
according to the user’s needs and serves your business problems.
2. Research & Data
        The best part of product redesigning is you don’t have to go searching for data and
metrics. The existing products’ metrics are all you need to make a successful product
redesign. You already know your users and their behavioral patterns. And rather than making
simply informed guesses, you will be having solid and reliable data. With insightful data, you
can very easily target your research and utilize your resources well. You are at a privilege
here!
3. Validating ideas
        The objectives are quite clear now and you have brought the solutions to the table.
But the design solutions need to be validated with usability testing. It can turn out to be
efficient for your product redesign process when building from scratch. It is crucial to ensure
the solutions you’ve concluded are efficient for the users and the business.
4. Action Time
        Let’s get the drums rolling and start the design part of the process. Develop a
systematic design system first and then go through it with the developer’s team to ensure the
design’s feasibility. Hence, ensuring that the outcome doesn’t come as rather surprising.
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The scheme above consists of four phases that lead from the problem to the solution:
   •   Discovery: revealing and understanding the initial problem to be solved
   •   Definition: identifying the key challenges and pain points and defining the jobs-to-be-
       done
   •   Exploration: finding opportunities for improvement and ideating a suitable solution
   •   Execution: iterative solution design, validation, and implementation.
Through this process, you will understand what motivates customers to use your product and
what their expectations are for the user experience.
Step 4. Define problem areas and opportunities for improvement
        Jobs to be done, analytics, and user interviews help you reveal the problem areas of
your existing design and understand what needs to be improved. For example, you can inspect
your product screens or pages and identify elements that confuse users, work improperly, look
outdated, or are not engaging enough. These are all problem areas that can be fixed in your
product redesign.
        Discuss with your team what improvements you can make to fix the identified
problems. You can generate numerous ideas during brainstorming sessions and then select the
most appropriate ones.
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       New Product Development refers to the complete process of bringing a new product
to market. This can apply to developing an entirely new product, improving an existing one to
keep it attractive and competitive, or introducing an old product to a new market.
       The emergence of new product development can be attributed to the needs of companies
to maintain a competitive advantage in the market by introducing new products or innovating
existing ones. While regular product development refers to building a product that already has
a proof of concept, new product development focuses on developing an entirely new idea—
from idea generation to development to launch.
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1. IDEA GENERATION
       The process of developing a new product begins with the generation of ideas. It is one
of the most crucial phases of product development and entails brainstorming an idea (or ideas)
that would help you overcome an existing customer problem in a novel and creative way. It’s
critical to have a thorough understanding of the target audience and their pain points, which
you should tackle while brainstorming ideas to help you meet customer needs.
There are two potential sources of fresh ideas:
   •   Internal source: The company generates new ideas internally. It includes both R&D
       and staff contributions. Employees are frequently the biggest source of fresh ideas, as
       they are constantly exposed to the product as well as consumer feedback. Organizations
       like Toyota have created incentive programs to encourage their employees to come up
       with viable ideas in this regard.
   •   External sources: The company seeks out new ideas from outside sources. It
       includes external sources such as distributors and suppliers, as well as competitors.
       Customers are the most significant external source since the new product development
       process stages must be centered on delivering value to customers.
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2. IDEA SCREENING
         The new product development process’s second step builds on the first. You’ve
amassed as many ideas as possible and made a list of them. It’s now time to cross off any ideas
that aren’t good enough from your list.
         However, there are more things to consider while screening a product idea than whether
it is “strong” or “weak.” Ideas must also be compatible with a company’s broader business plan
and direction.
         The usability of these product concepts should be determined by three primary factors:
return on investment, affordability, and market potential. Other considerations include the
product’s capacity to be successfully marketed, its link to competing products, distribution,
product pricing, and production time.
         A SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis might prove to
be useful when shortlisting new product development concepts.
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          Setting profit expectations is the purpose of this step in the new product development
process. Business analysis and marketing strategy are intertwined with developing a strategy
for reaching out to and connecting with a specific demographic and must be regarded as a
critical phase in the new product development process’s seven stages.
This stage, also known as marketing strategy development, involves a few key elements in the
construction of a good marketing mix. The following are some of these aspects:
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   •   Definition of the target market, as well as the value proposition offered from the
       customer’s point of view
   •   Profit targets over time, particularly during the first year
   •   Pricing, distribution, and overall budget
   •   Sales forecasts for the long run
5. PRODUCT DEVELOPMENT
       Your product is fit to become a prototype or the first edition of a product at this point
in the new product development process. This way, you’ll have a physical representation of
your concept that you can test in real life rather than just on paper. This prototype, also known
as a minimal viable product (MVP), is a simple version of your product that will help you gain
a sense of how it works and point out areas that have to be improved.
       For iterative and incremental development, a minimum viable product (MVP) could be
introduced and deployed in the market with minimal features. Naturally, modifications are
based on the fundamental response from customers, which is obtained through effective
communication and collaboration.
       R&D and operational expenses create a significant increase in spending at this stage.
One or more physical copies of the product concept will be developed and tested by the R&D
department.
6. TEST MARKETING
       You’re doing market testing when you release prototypes to the target demographics
and ask for their feedback on how well the product works. It involves inquiring about what
your target audience enjoys about your proposed product and what they want to see fixed or
incorporated into it.
       Running a test of your product early on can ensure its success before investing too much
time and money. A positive response indicates that there is sufficient demand for the product,
which leads to the start of the manufacturing process.
There are two types of market testing methodologies:
   •   Alpha testing involves test engineers analyzing a product’s performance. They keep
       track of the marketing mix’s effects on the final product. If there are any issues, changes
       are planned and implemented before the final thumbs up.
   •   Beta testing involves customers using the product and giving input to the company. It
       has to do with paying close attention to the customer’s voice. If there are any problems,
       they are returned to the project team for correction.
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7. COMMERCIALIZATION
       Commercialization is the ultimate stage of the new product development process, where
you put your products on the market. The business will need to establish or rent a production
facility in this phase, which will incur the biggest expenditures. In the first year, a significant
amount of money might be spent on advertising, product promotion, and other marketing
operations.
Here are a few of the most important considerations:
   •   Calculate the global market for your product and introduce an appropriate quantity
       based on that estimate
   •   Make the relevant advertisements and stick to a marketing strategy that works
   •   Ensure your marketing strategy includes digital channels
   •   Prepare your consumers for a new product launch
   •   Choose a launch date and location for your product
   •   Keep a tight eye on your product and pay attention to its performance
Benefits of the New Product Development Process
Here are some of the benefits of sticking to the New Product Development process:
          •   Helps check the technical feasibility of the idea
          •   Ensures faster time to market
          •   Effectively addresses the customer needs
          •   Multiplies the chances of success
          •   Reduces technical debt
          •   Better management of the feature creep
          •   Negates the opportunity cost
                                   TEAR DOWN METHOD
       A product teardown process is an orderly way to know about a particular product and
identify its parts and system functionality to recognize modeling improvement and cost
reduction opportunities. Unlike the traditional costing method, teardown analysis collects
information to determine product quality and price desired by the consumers. Companies can
understand their competitor’s product, on what ground it differs from their own, and the
manufacturing cost associated.
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   This product teardown process is performed to analyse how the Product Functions are
achieved in that product, and how the Components are assembled, how the Corporate and
manufacturing strategies working.
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   •   Predicted functionality of a product helps to focus on the “what” before the “how” and
       thus can help in forming issues to measure the teardown.
   •   What predicted functions do they need to achieve the primary goal or overall function?
   •   The last set of design issues that needs recording is basic information on the
       components in assemblies
   •   Factors to be known are
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                                 OPEN ELECTIVE: PRODUCT DEVELOPMENT AND DESIGN
   forces are drawn as arrows connecting the components in which the force transfer takes place,
   while maintaining the general topological arrangement of the components.
3. Measurement and Experimentation
          Measurement implies comparison of physical quantity with a standard unit with the
   given standard is contained in the physical quantity.
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