S.

No:
Service Call Report
Eagle Information Systems Pvt. Ltd
705, Madhuban Building, 55 Nehru Place, New Delhi-110019

Service Type: Warranty / AMC / others

Customer Name: -___________________________ HP Case ID: _________________ Eagle Case ID__________

Customer Address:____________________________ Product no:_____________ Product Model no ______________

_______________________________________________ Product Serial no _________________________

City ___________________ State ___________________ Call Log Date_______________ Call log time ___________

Contact Person Name _________________________ Call Start date ______________ Call start time __________

Contact Person Mobile no ______________________ Call end date _______________ Call end time ___________

Problem reported by user ______________________________________________________________________________

Issue Observed by FE____________________________________________________________________________________

Resolution Summary
_____________________________________________________________________________________________

_________________________________________________________________________________________________________
_____

_________________________________________________________________________________________________________
_____

Call Pending: Yes / No Part Required ___________________________________ Call Closed

__________________________

Damaged Part _____________________________________ Reason for Damage

____________________________________________

Faulty Part Collected: Yes / No Faulty Part Handed over to -> Name ------------------------------------- Mobile no------------------
------------------

Refill Yes No Page HDD Memory

Cartridge Count Capacity Capacity

Customer Comments: ____________________ User Name ___________________________

Engineer Name __________________________
User Signature _________________________
Engineer Signature ______________________

A v e r a g e S a t i s f a c t o r y E x c e l l e n t
Note:Harddisk related issueandreplacementmay lead to lossof data.It is advisablefor thecustomertoback uptheimportantfiles& applicationspriorto repair
activity.

Parts Used / Returned Details:

SO No / Part Req Part Number Part Removed Part Installed Part Status
ID Description Serial no Serial no (Defective/DOA/Good
)
 Token Sheet
Copy

Terms andConditions

a. The terms and conditions as contained in the product warranty statement or additional Care PAQ applicable to the particular model
shall be applicable for the repairs relating to the same.
b. In caseof units not covered under warranty, the customers shallfill-in the Quotation Acceptance form in token of acceptance
of the quotation offered by HP.
c. HP India Sales Private Limited Reserves the right to dispose off any equipment which is not claimed by the customer from the
date of receipt of this CSO form/Quotation acceptance form in case of units not covered under warranty. In such an event, the
customer acknowledges that he/she shall have no claim against HP in respect of such equipment, which is disposed off by HP.
Further demurrage charges shall be applicable on the units @ Rs. 500/- per month if the machine is not collected from HP Care
within 1 month from the date of receipt of this CSO form/Last Quotation Acceptance Form in case of units not covered under
warranty.Demurragechargeswillnotbeapplicableifthedelayisduetonon-availability ofthesparepartsatHP’send.
d. Please verify ifall the items including accessories of the machinethatis handedover to HP,are listed inthe material receipt.
e. ForceMajeure: HP shall not be liable for performance delays or for non-performance due to fire, floods power acts ofGods,
acts of the public enemy wars, insurrection, riots, strikes, lockouts, sabotage and law, statute or ordinance order action or
regulations of the government or any agencies thereof or any local authority or any compliance therewith or any other causes,
contingencies, or circumstances similar to the above.
HP shall use all reasonable endeavors to minimize any such delay upon cessation of the event giving rise to the delay; HP shall
in so far as may be practicable under the circumstance complete performance of its obligations hereunder.
Notwithstanding the foregoing if any of the above mentioned events precludes HP from meeting any or all of its obligations
hereunderforaperiodofmorethan3monthsfromthedateofoccurrenceofsuchact,HPshallintimatethecustomerofthe
same.
f. Please notify HP of any discrepancy with the repaired unit while taking delivery.
g. For any enquiry contact HP Care and quote the case number.
h. All correspondence will be directed to the customer at the address indicated on the form. The Customer shall inform HP
immediately in event of any change in the address or telephone as mentioned in this form.
i. Inspection Service charges of Rs -(plus Service Tax as applicable) shall be chargeable in case if the product is not covered
under warranty/AMC/Care PAQ.
j. In case of Hard Disk failure or reinstallation of OS due to any other reasons, it may require formatting the Hard Disk. This may
lead to loss of data. Hence, it is advisable for thecustomer to backup important files/ data &programs. Applicationsoftware
will not be installed apart from the recommended operating system (OS), including drivers and patches. Kindly refer to
warranty terms and conditions for more information.

Note: We are committed to enable security&protectionofcustomerdataandundernocircumstancescanwecopy,read,erase

or use customer data without the written consent of the customer.

HP Virtual Agent HP Support Assistant HP Support Service center locator HP Care Mobile App
hpgo.co/W1R67LQWO hpgo.co/ZRPPHKJX3 hpgo.co/SFWKUUVM6 hpgo.co/CJ6YD3OPN hpgo.co/7RSGKI4KS