How to Reset
Password Quick Guide
(How to reset password of IPC/PTZ/DVR/NVR)
HIKVISION TECHNICAL SUPPORT TEAM
Hikvision Support Team
http://overseas.hikvision.com/en/index.html
Requested Information
Thank you for purchasing HIKVISION products! With the form below you can apply for a
password recovery. In order to proceed with the password recovery request, we need your
information for security purposes. Please kindly complete the form below and sent it to
Hikvision’s Technical Support at: support@pramahikvision.com together with the
*.XML file or *.EXCEL file previously exported from your device. After we received your email we
will confirm the information and if everything is correct we will provide you with a *.XML file or
reset codes.
Customer Information
Name*:
Email: *
Phone: *
Company*:
Address:
Country*:
Are you a distributor, professional installer, reseller, retailer
or end-user?*
Name of distributor, professional installer, reseller, retailer
or website where you did purchased your product?*
Purchasing channel* (from what company)
Device Information
Firmware Version*:
Complete Device Serial Number*:
(example:DS-72xxABCD-XY/SN123456789ABCD123456789ABCD)
Current date on device* :
(example: 2014-05-22)
Device start time & date on SADP* :
(example: 2014-05-22 1:11 PM)
Note: The items marked with * are required.
NOTE: In order to fill in the form you’ll need
to download Adobe Acrobat Reader at:
www.adobe.com
Click on Fill & Sign at the right side of
Adobe Acrobat Reader menu to enter text
into the digital form.
How to reset password
HIKVISION different devices share different password strategies.
At this stage you can reset your password by SADP, or NVR/DVR local GUI, or you
can reset device password BY YOUR OWN.
Here’s a quick guide for how to reset password for different devices. If you want to
watch the video, please kindly click here:
https://www.youtube.com/watch?v=YX8dFLpw7e8&feature=gp-n-y&google_comme
nt_id=z12jxvkwvx31up0te22pvn4xuy25s1hiz04
1. Reset password by SADP Tool
Tool:
SADP Tool version: V3.0.0.100
Please follow the link to download the latest version of SADP:
http://overseas.hikvision.com/en/tools_82.html
Connect the device to local network and open SADP Tool to search online devices.
Select the device and click Forget Password:
You might see one of the Two pop-ups.
1. If the pop-up requires a security
code, please turn to Method 1.
(Security code Method)
2. If the pop-up requires encrypt file,
please turn to Method 2.
(Encrypt_key Method)
Method 1 Device Information (Security Code Method)
Select the Device and Click on The Export Option Select Any Folder Path and Provide
Any File Name and click on the Confirm (File Will be save on CSV or XL Format)
After receiving security code, Put in the Security code option as Shown in the Snap
Shot.
Input security code and click Confirm. The password will be reset to 12345.
Method 2 XML File (Encrypt_key Method)
Click Export to save XML file, send the XML file to HIKVISION technical support
team.
HIKVISION technical support team will return Encrypt file. Choose the path of the Encrypt
file in Import File Option, input your new password and confirm, click Confirm and your
password will be reset.
Note: Once you get the file, it will be expired after 24 hours.
New password resetting strategy
Note:
(1) New password resetting strategy is available for –E/-K/-I series NVR from
V3.4.90, and Turbo 3.0 DVR (DS-HG/HQ/HUHI-F series) from V3.4.80. With
this
Strategy, customers would be able to reset device password on their own.
(1) All password resetting strategies below are only valid in local area network.
Local GUI, SADP, iVMS-4200, and Web client support new password resetting
strategy.
(3) The security code resetting strategy (enter by double click left bottom
corner of login interface) is removed from this version.)
Method 1 GUID File
(1) User can export the GUID file in advance and reset the password by importing
the GUID file when needed. Remember to key in the old password before exporting
the GUID file. Please notice that if the admin password is changed or GUID file has
been used, GUID file will be invalid.
(2) When you forget your device password, enter new password resetting interface by
clicking Forget password.
(3) Find the exported GUID file, then import it to reset device password.
Method 2 Validation Question
(1) User can set validation questions and reset the password by answering the pre-set
questions when needed.
(2) When you forget your device password, enter new password resetting interface by
clicking Forget password.
(3) After answering all the questions correctly, you’d be able to change your
device password.
Troubleshooting:
In case that you do not succeed and still having problems to reset the password check following
steps:
If you get the error message: Reset password failed.
Make sure that all your
devices (computers, cameras,
recorders, switches, etc.) are
connected to same IP range
in your LAN (Local Area
Network).
If you are using a laptop
which is connected to same
switch via a network cable,
not WIFI connection, make
sure that your WIFI adapter
is disabled. Then restart
SADP tool and try again. If
you make any changes to
your IP address while SADP
is on, then you’ll need to
restart SADP for the
changes to apply.
Kindly keep your device
online after sending the
*.xml file or *.excel file to us.
First Choice for Security Professionals
Hikvision Technical Support
