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Customer Service Essay

The document outlines various essays covering topics such as customer service, the relevance of Horkheimer and Adorno's 'Dialectic of Enlightenment', personal narratives, legal case studies, sports analysis, capital structure in finance, medical polymers, and informative speeches. Each section provides insights into the respective subjects, highlighting key arguments, personal experiences, or analytical discussions. Overall, the document serves as a compilation of diverse academic writings and reflections.

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100% found this document useful (4 votes)
14 views12 pages

Customer Service Essay

The document outlines various essays covering topics such as customer service, the relevance of Horkheimer and Adorno's 'Dialectic of Enlightenment', personal narratives, legal case studies, sports analysis, capital structure in finance, medical polymers, and informative speeches. Each section provides insights into the respective subjects, highlighting key arguments, personal experiences, or analytical discussions. Overall, the document serves as a compilation of diverse academic writings and reflections.

Uploaded by

domajen0j1j3
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Service Essay

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Service Essay Customer Service Essay Customer Service Essay Customer Service Essay Customer Service Essay
Dialectic Of Enlightenment By Max Horkheimer And Theodor...
Often considered to be, perhaps the foundational text of the Frankfurt school, Dialectic of
Enlightenment co authored by Max Horkheimer and Theodor Adorno is certainly a strange book.
First published in 1947, it is largely made up from the notes taken by Adorno s wife during
discussions between Horkheimer and him. Attempting to conceptualize the self destructing process
of Enlightenment, the transcendent theme brought forth by the authors related to the disintegration
of reason. More specifically, they expressed that the dissolution of enlightenment thought, and the
manifestation of complete domination in cultural production, are both symptoms of the current
prevailing mode of rationality. Glancing over this 70 year old theoretical book, one may interpret the
pessimistic world views held in Dialectic of Enlightenmentas outdated. However, this paper will
argue the opposite. Granted, our world has gone through unbelievable change since Horkheimer and
Adorno s time. Nevertheless, their work undoubtedly remains relevant. Enlightenment thinking,
Horkheimer and Adorno argue, has led contemporary society and its citizenry to their present state of
subjugation. That being said, oftentimes when one speaks in regards to the term enlightened , it is
usually upheld with a positive connotation. However, it becomes clear through the reading of
Dialectic of Enlightenment, that Horkheimer and Adorno certainly do not necessarily see
enlightenment in such a positive light. They assert
I-Search Narrative Essay example
I Search Narrative

At the tender age of two I moved from a development in the town of Mechanicsburg, Pennsylvania
to the vast stretches of farmland that make up the area between Mechanicsburg and the
neighboring town of Dillsburg. It was not a big move distance wise, but it would forever change
my life. If I would have stayed where I was I would have went to a different high school, had a
different set of friends, and who knows where I would be today. While I did not know it at the
time, (I was only two, cut me some slack.) my family and I moved within earshot of one of the most
prestigious dirt tracks in the country. Each and every Friday night from early spring to late autumn
thousands of people congregate at this track surrounded ... Show more content on Helpwriting.net ...
I also know that twice each year The Outlaws come to town, and it is an incredible party. The
Outlaws are a group of the best sprint car drivers in the country that tour around to different tracks
all around the United States. Whenever they come to the Grove it is usually their only stop in the
midstate and they race against each other and the local drivers who band together into what is
known as the Pennsylvania Posse. In our local paper they usually have a write up about The
Outlaws whenever they come to town, so this is where most of my basic information comes from.
For living so close to the track I should probably know more than I do, but that s about the extent of
my knowledge.

In my quest for knowledge my first stop was pretty easy to find. I went to the Williams Grove
website because it seemed like a logical place to start my search. On this website I found a lot of
information on drivers, tickets, past grove winners and many other topics. One section of the
website that was particularly interesting to me was the page with sprint car specs on it. These specs
are what Williams Grove requires if you are going to race there so this seemed as good a place to
start as any. According to Williams Grove s website a sprint car is defined as a racing vehicle of
single seat design, built upon a racing chassis and mounted on four racing wheels. Specifically for
Williams Grove all cars
Rape Case Of A Crime Assault And Suspicion Of Rape
Rape Case Study In the case of a crime assault and suspicion of rape of a 14 year old girl; Jones,
Walsh and Bert were arrested. During the investigation, the police obtain statement from a man
name Bland providing additional information that suspect Jones was involved in three separate
assaults and rapes of juveniles over three days. The prosecution filed charges against Jones, Walsh
and Bert for their involvement in the crime. The suspect, Bert then hired an attorney to defend
him and explains to his lawyer that he did not participate in any acts of raping these girls and that
he was only present one time with Jones and all he did was hit one of the girls. Bert also goes on
to say that he can prove this because at the times the other rapes are alleged to have occurred, he was
with Mook, who is currently out of the country on a mountain climbing trip and will not return for 2
months. Bland also contacts the prosecutors office and provides a written statement to the prosecutor
that Walsh was not present during any of the rapes. (Case Study, n.d.) When two or more defendants
are jointly charged with the same offense, they must be tried jointly unless the judgefeels that in the
best interest that separate trials should be granted. A defendant s motion for severance on the
grounds that an out of court statement of a codefendant referring to him is inadmissible against him.
(Severance of Offenses Defendants ,2016) Bert is filing a motion severance because of the
Kobe Bryant Greatest Player
Topic: Is Kobe the greatest basketball player in 21st century?
(word counts: 981)
Few months before, Kobe Bryant who is probably the most controversial player ended his 20 year
basketball career. Experts made their comments about him which led to a dispute about whether he is
the greatest player in 21st century. As a limitation, the players in 21st century means the players who
spent most of his career in 21st century, which put Michael Jordan out of consideration. Hence, the
range of the choices could be probably narrowed to three players: Tim Duncan, Lebron James and
Kobe Bryant. Moreover, according to Dan Harriman, a professional writer mentioned, a great player
is the one has his contribution on and off the court, which is also the reason Michael Jordon is
generally considered as the greatest player ever (in 20th century? Better to mention). Namely, the
greatest player is determined by both the achievements inside the court and the impact outside the
court as a public character. As a result, it can be ... Show more content on Helpwriting.net ...
As the core player in their team, they are always responsible to take the last chance to score that
will determine the results of games, which is called Game Winning shot. According to a statistic by
ESPN, Kobe has made 36 Game Winning shots in his career while both Lebron and Tim have made
23 Game Winning shots (Abbott, 2011). It is not difficult to conclude that Kobe has the dominance
to determine the result of games, especially during the last few minutes. Therefore, Michael Jordan,
who has been called the god of basketball , claimed that he loved watching Kobe s game and Kobe
is the only one deserved to be compared with himself (Freeman, 2012). It definitely shows that
Kobe is the greatest in 21st century because of the praise from the god of
Optimal Capital Structure and Stock Price
To put it simple way, first we have to understand optimal capital structure is maximizes a firm s
stock price, and the target capital structure is mix of the debt, preferred stock, and common equity
the firm wants to have (Eugene and Joel 2009). The capital structure is also showing how a firm use
different sources of funds to finances its overall operations and growth the stock price.
Capital structure shows that how a firm s assets have been established debt and equity, it is very
important in a firm, because it is related to the capacity of the company to suit the needs of its
stakeholders. The capital structure impacts on the performance of the firm, because it can
influence the top management of the company decision making (Hitt, Hoskisson and Harrison,
1991).For example, a company has 20million in equity and 80 million in debt. It can be defined as
20% equity financed and 80% debt financed. The ratio of debt to total financing companies, 80% in
this example, is called the leverage of the company. In reality, the capital structure may be very
complex, including dozens of sources. Gearing ratio is the capital from outside the business by the
company adopted, such as taking a short term loan (Capital Structure Overview and Theory 2014).
However, in 1958, Professors Franco Modigliani and Merton Miller was published the most
influential finance article. Here after the Modigliani Miller theorem this was published by Franco
Modigliani and Merton Miller, under a limiting set
Acute Acalculous Cholecystitis Case Study
The patient s symptoms along with the lab results provided a very similar match to Acute Acalculous
Cholecystitis. Acalculous Cholecystitis refers to inflammation of the gallbladder where gallstones
are NOT the contributing factor. This is significant because patient had a negative test result for
gallstones. In this case, i think that it was most likely caused by an increase in bile viscosity that
occurs from stasis. And in turn, leads to blockage of the cystic duct. The cystic duct connects the
gallbladder to the common bile duct.
Also the CT scan displayed gallbladder wall thickening (greater than 3mm), subserosal
halo,pericholecystic fluid (without ascites or hypoalbumenia),mucosal sloughing and intramural gas.
According to Imwong s radiology notes, this is the major criteria to look for in order to match the
scanned image to the inflammatory disease.
Other criteria of Acute Acalculous Cholecystitis is leukocytosis with a left shift and an elevated
alkaline phosphatase level. Both of these were present in the patient.
Acute acalculous cholecystitis is suggested if a patient has no gallstones but shows a thickened
gallbladder wall and pericholecystic fluid. It wasn t clear about the muprhy sign but the thickened
gallbladder wall and pericholescystic fluid are present. ... Show more content on Helpwriting.net ...
This is reported in many cases of acute acalculous cholestytitis.There is tenderness and palpatations
of the epigastric region. The epigastric region includes parts of the esophagus, the stomach, liver,
pancreas, small intestine, kidneys and spleen. These organs are also part of the digestive,
endocrine, excretory and lymphatic regions. The patient s fever( 100.3) and vomiting can be the
response of the cholecystitis not being treated sooner and may indiciate an infection. AAC is also
more prevalent in males. Nearly, all of the symptoms and test results reported provide a match for
Impact Of Information Devices On Electrical Power System
Impact of FACTS device in Electrical Power System Sankalp Asawa
Department of Electrical Power Engineering
KTH Royal Institute of Technology sankalpasawa@gmail.com Sam Al Attiyah
Department of Electrical Power Engineering
KTH Royal Institute of Technology sam3@kth.se Abstract The purpose of this paper is to analyse
the impact of three different Flexible Alternating Current Transmission System (FACTS) devices on
a power system and to analyse their capabilities with respect to various disturbances. FACTS
devices discussed in this paper are Static Var Compensator (SVC), Thyristor Controlled Series
Capacitor (TCSC) and Unified Power Flow Controller (UPFC). The impact on power flow and
Power Oscillation Damping due to these devices is analysed in detail. Simulations based on
different choices of Power Oscillation Damping (POD) signal are simulated for small and large
disturbance incurred on the system. Effect of Linear (residue method) and Non linear (CLF)
based POD signals on the system is shown in the paper. Impact of each device is considered
separately followed by a comparative study between them. All simulations are done with the help of
SIMPOW and all figures are plotted in MATLAB .
Index Terms Control Lyapunov Function, FACTS, Power Oscillation Damping (POD), Residue
Method
Introduction
FACTS devices are power electronics based controllable devices which have been developed to
enhance the performance of Alternating Current (AC) transmission over long distances.
Different Kinds Of Polymers And Polymers
A polymer is a large molecule that is made from many small repeating chemicals called
monomers. In the Greek language, polymer literally means many parts. Polymers are being used
more and more in medical devices, such as drug delivery, screws, plates, fixation pins, suture
anchors and many other applications. Some of the most useful polymers for medical uses are
poly(lactic acid) (PLA) and poly(glycolic acid) (PGA). They are useful in medicine because of the
fact that they can degrade within the body to lesser components that will cause very minimal
negative effects. Scientists have found many different ways to control the degradation of these two
polymers. Combining two or more different kinds of monomers during polymerformation is called
copolymerization. Changing the amount of different kinds of monomers during
copolymerization of either poly(lactic co glycolic) (PLGA) or PLA can change degradation
characteristics. [2] For example, combining lactic acid and glycolic acid to make PLGA will degrade
quicker. There are also stereo copolymers, such as L lactic acid, and D lactic acid which are the
same chemical, but are mirror images of each other (figure 1). These can be combined to also lower
the degradation times of PLA or PGLA. Figure 1. Difference between L and D lactic acids (Gupta et
al, 2007)

Synthesis of PLA and PLGA Synthesis of PLA is started through the fermentation of bacteria.
There are several types of bacteria that produce L , D lactic acid or a
How To Write An Informative Speech About Pineapple
Overall I think that my Informative Speech about Pineapple went pretty well. The speech was in
the given time requirements and it was not rushed. Overall I think the audience understood the
speech and got a better understanding for pineapple in general. For preparation, I cut up a
pineapple and got my visual aids together. Other than that, I review my notecards once or twice and
that was about it. I planted my pineapple, which still hasn t grown any, and tried to get the different
stages of pineapple organized and ready. When I was up in front of the room I felt nervous at first,
but once the speechgot going I felt better and relaxed. I think that my research on pineapple was
very good, and I think that my presentation went well. Something unexpected that occurred in the
speech was that the day I was told to be ready to go, I did not have to go so I brought all of my
visual aids and pineapple for nothing, and... Show more content on Helpwriting.net ...
I had to bring everything back to school the next day, which was a pain. This made my pineapple
not taste as good and become less fresh which was irritating. Plus, I did not like hauling stuff in 4
days in a row due to you not telling us the order every day. This speech differed greatly from the
Shield Speech. The shield speech was about myself, and I think that talking about myself is easier
than talking about an object. When you talk about yourself there is more variety in things to talk
about because there are many aspects of my life. There is only so much I can talk about with a
pineapple. You can t expand it or drag on. Next time I will practice more and try to make better
communication on when I present and what time I should bring my stuff in. I will also have my
group to work with which should be a trillion times better. It will provide more opportunities to find
more information and increase our time. A time where I would maybe need to share a speech is
Terror Attacks Of 9.11 In The US
Emergency disaster situations can be defined in three ways accidental, natural, or wilful. An
accidental disaster refers to an event which is totally unexpected such as a house fire started by an
electrical fault. Similarly, an illustration of a natural disaster would be the recent earthquakes which
took place in Christchurch, NZ between September 2010 and February 2011 that resulted in
devastating and far reaching consequences for the country. Foremost in many minds when
recollecting a wilful disaster would be the terror attacks of 9.11 in the USA. A disaster of this
magnitude has never been experienced during peace time in our lifetime. This essay will examine
three different aspects of rescue management procedure where reports detailing disaster and
emergency response must be studied to understand and improve our handling of rescue operations.
In any rescue operation large or small, a number of agencies have to work together and respond
quickly and efficiently to minimise the potential for loss of life. These agencies will face a series of
challenges on the ground which will require immediate and concise evaluation. Regardless of the
nature of the emergency, clear communication between agencies is imperative to obtain a favourable
outcome.
Firstly, we must examine how the emergency was conveyed to emergency services. Response time is
critical and delays can result in catastrophic ramifications. Emergency dispatchers collect, prioritize
and disseminate significant
Suspense in Bram Stoker s Epistolary Novel Dracula
Suspense in Bram Stoker s Epistolary Novel Dracula
Bram Stoker uses the epistolary narrative to create suspense in Dracula by drawing the reader into
the personal lives (through the characters diary entries and letters) and allowing him to experience
the events of the novel on an intimate level. Each character provides a first hand, first person
perspective, unique for that specific character s sex, level of education, profession, and state in life,
as well as for that character s ability to create an atmosphere of dread through description of the
scene. This paper will show how the different characters use their own experiences to create
suspense in Stoker s Dracula.
The novel is subtitled a A Mystery Story, and each chapter is a portion of one of the characters
journal, diary or letter, providing clues as to the nature of Dracula and how to thwart his evil
intentions. The story begins with Jonathan Harker s journal, which is conveniently recorded in
shorthand (1), giving the narrative a quick pace and a personal touch. Harker includes mental notes
such as, Mem., get recipe for Mina, while noting the details of his dinner, which establishes his
connections/relationships, status in life, etc., without much interrupting the narrative flow. Before
the reader realizes it, he is immersed in the diarist s life.
It is through Harker s journal that the reader is introduced to Dracula and his somewhat mysterious
behavior. Harker s impressions provide the reader with a

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