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Ahmed Musa: Skills

Ahmed Musa is a Customer Support Representative with experience in proactive customer engagement and issue resolution at ValoMotion. He possesses strong interpersonal skills, adaptability, and proficiency in various tools including Zendesk and Google applications. Ahmed holds a National Diploma from Danylo Halytsky Lviv National Medical University and has received an award for being the most engaging international student.

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flycody32
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14 views2 pages

Ahmed Musa: Skills

Ahmed Musa is a Customer Support Representative with experience in proactive customer engagement and issue resolution at ValoMotion. He possesses strong interpersonal skills, adaptability, and proficiency in various tools including Zendesk and Google applications. Ahmed holds a National Diploma from Danylo Halytsky Lviv National Medical University and has received an award for being the most engaging international student.

Uploaded by

flycody32
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Uzhgorod, Ukraine

+380666482643
flyahmed01@gmail.com

Ahmed Musa

SKILLS
● Interpersonal Communication
● Empathy
● Patience
● Time management
● Work well with a team
● Zendesk
● CRM
● Adaptability
● Google (docs, spreadsheet, excel, etc)
● Email
● Clerical skills
● Data input and management
● Slack

EXPERIENCE

ValoMotion — Customer Support Representative


November 2022 - February 2024
● Proactively reach out to customers to offer assistance and
guidance on product usage, troubleshooting, and account
management, reducing the number of incoming support requests.
● Actively engage with customers through various communication
channels, including phone, email, and live chat, to identify
potential issues and provide preemptive solutions, enhancing
overall customer experience.
● Exhibit empathy and patience when interacting with customers,
listening attentively to their concerns and demonstrating genuine
care and understanding.
● Collaborate with internal teams, including product development,
sales, and billing departments, to address customer inquiries and
resolve issues in a timely manner.
● Seek feedback from supervisors and peers to identify areas for
improvement and actively implement strategies to enhance
performance and effectiveness in customer support roles.

EDUCATION
Danylo Halytsky Lviv National Medical University (LNMU)
National Diploma
2021

AWARDS
Alfred Nobel Prize for most engaging international Student

References are available on request

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