**Salesforce Certified Agentforce Specialist Exam Questions and Answers**

1. **What is the correct process to leverage Prompt Builder in a Salesforce org?**

- Select the appropriate prompt template type to use, develop the prompt within
the prompt workspace, select resources to dynamically insert CRM-derived grounding
data, pick the model to use, and test and validate the generated responses.

2. **Universal Containers (UC) configured a new PDF file ingestion in Data Cloud
but a required field is missing. How should UC resolve this?**
- Modify the retriever's configuration to include the desired field.

3. **Universal Containers (UC) users are complaining that agent answers are not
satisfactory. The agent is using PDF files as a knowledge source. How should UC
troubleshoot this issue?**
- Verify the retriever's filter criteria and data source connection.

4. **Universal Containers wants to leverage the Record Snapshots grounding feature

in a prompt template. What preparations are required?**
- Create a field set for all the fields to be grounded.

5. **Universal Containers (UC) wants to enable its sales team with automatic post-
call visibility into mention of competitors, products, and other custom phrases.
Which feature should be used?**
- Call Insights.

6. **An Agentforce Specialist is setting up a new org and needs to ensure that
users can create and execute prompt templates. Which permission sets should be
assigned?**
- Prompt Template Manager for creating templates and Prompt Template User for
executing templates.

7. **What considerations should an Agentforce Specialist be aware of when using

Record Snapshots grounding in a prompt template?**
- Activities such as tasks and events are excluded.

8. **Universal Containers (UC) wants its AI agent to return responses quickly. UC

needs to optimize the retriever's configuration to ensure minimal latency. Which
configuration aspect should UC prioritize?**
- Ensure the retriever's filters are defined to limit the scope of each search
efficiently.

9. **A support team handles a high volume of chat interactions and needs a solution
to provide quick, relevant responses. Which feature should they use?**
- Einstein Service Replies.

10. **Which steps should an Agentforce Specialist take to use the content of the
standard prompt email template in question and customize it to fully meet the
business requirements?
- Correct Answer: B. Clone the existing template and modify as needed.

11. **How does the AI retriever function within Data Cloud?**

- It performs contextual searches over an indexed repository to quickly fetch
the most relevant documents, enabling grounding AI responses with trustworthy,
verifiable information.
12. **How is Data Cloud leveraged by the Answer Questions with Knowledge action in
Agentforce?**
- Data Cloud stores and manages the indexed Knowledge articles.

13. **What is true of Agentforce Testing Center?**

- Running tests does not consume Einstein Requests.

14. **Universal Containers (UC) has a legacy system that needs to integrate with
Salesforce. UC wishes to create a digest of account action plans using the
generative API feature. Which API service should UC use?**
- REST API.

15. **Universal Containers recently added a custom flow for processing returns and
created a new Agent Action. Which action should the company take to ensure the
Agentforce Service Agent can run this new flow as part of the new Agent Action?**
- Assign the Run Flows permission to the Agentforce Agent user.

16. **Universal Containers (UC) wants to build an Agentforce Service Agent that
provides the latest, active, and relevant policy and compliance information to
customers. What should UC do to ensure the agent retrieves the right information?**

- Set up an Agentforce Data Library to store and index policy documents for AI
retrieval.

17. **Based on the user utterance, 'Show me all the customers in New York', which
standard Agent action will the planner service use?**
- Query Records.

18. **Universal Containers (UC) has configured Agentforce Data Library using
Knowledge articles. When testing in Agent Builder and the Experience Cloud site,
the agent is not responding with grounded Knowledge article information. However,
when tested in Prompt Builder, the response returns correctly. What should UC do to
troubleshoot the issue?**
- Ensure the assigned User permission set includes access to the prompt
template used to access the Knowledge articles.

19. **A sales manager needs to contact leads at scale with hyper-relevant solutions
and customized communications in the most efficient manner possible. Which
Salesforce solution best suits this need?**
- Einstein Sales Assistant.

20. **An Agentforce Service Agent, who has been successfully assisting customers
with service requests in Salesforce, is now unable to help customers with issues
related to a new product replacement process. What change must be implemented to
address this issue?**
- The permission set assigned to the Agent User needs Read access to the custom
Product Replacement object.

21. **Universal Containers deployed the new Agentforce Sales Development

Representative (SDR) into production, but sales reps are saying they can't find it.
What is causing this issue?**
- Sales rep users do not have access to the SDR Agent object.

22. **An Agentforce Specialist is creating a custom action for Agentforce. Which
setting should the Agentforce Specialist test and iterate on to ensure the action
performs as expected?**
- Action Input.
23. **What is the role of the large language model (LLM) in understanding intent
and executing an Agent Action?**
- Identify the best matching topic and actions and correct order of execution.

24. **An administrator wants to check the response of the Flex prompt template
they've built, but the preview button is greyed out. What is the reason for this?**

- The prompt has not been saved and activated.

25. **Universal Containers (UC) wants to enable its sales reps to explore
opportunities that are similar to previously won opportunities by entering the
utterance, "Show me other opportunities like this one." How should UC achieve this
with Agents?**
- Use the standard Agent action.

26. **When a customer chat is initiated, which functionality in Salesforce provides

generative AI replies or draft emails based on recommended Knowledge articles?**
- Einstein Service Replies.

27. **Universal Containers wants to allow its service agents to query the current
fulfillment status of an order with natural language. There is an existing
autolaunched flow to query the information from Oracle ERP, which is the system of
record for the order fulfillment process. How should an Agentforce Specialist apply
the power of conversational AI to this use case?**
- Create a custom Agent action which calls a flow.

28. **Universal Containers is planning a marketing email about products that most
closely match a customer's expressed interests. What should the company use to
generate this email?**
- Standard email draft with Einstein and choose standard email template.

29. **Universal Containers has seen a high adoption rate of a new feature that uses
generative AI to populate a summary field of a custom object, Competitor Analysis.
All sales users have the same profile but one user cannot see the generative AI-
enabled field icon next to the summary field. What is the most likely cause of the
issue?**
- The user does not have the field Generative AI User permission set assigned.

30. **Once a data source is chosen for an Agentforce Data Library, what is true
about changing that data source later?**
- The data source cannot be changed after it is selected.

31. **Universal Containers (UC) wants to use Flow to bring data from unified Data
Cloud objects to prompt templates.**
- **Which type of flow should UC use?**
- Template-triggered prompt flow.

32. **Before activating a custom Agent action, an Agentforce Specialist would like
to understand multiple real-world user utterances to ensure the action is being
selected appropriately.**
- **Which tool should the Agentforce Specialist recommend?**
- Model Playground.

33. **Which scenario best demonstrates when an Agentforce Data Library is most
useful for improving an AI agent's response accuracy?**
- When the AI agent must provide answers based on a curated set of policy
documents that are stored, regularly updated, and indexed in the data library.
34. **Which object stores the conversation transcript between the customer and the
agent?**
- Messaging Session.

35. **Universal Containers implements three custom actions to get three distinct
types of sales summaries for its users. Users are complaining that they are not
getting the right summary based on their utterances.**
- **What should the Agentforce Specialist investigate as the root cause?**
- Review the Action Instructions to ensure they are unique.

36. **Universal Containers' Agent Action includes several Apex classes for the new
Agentforce Agent.**
- **What is an important consideration when deploying Apex that is invoked by
an Agent Action?**
- The Apex classes must have at least 75% code coverage from unit tests, and
all dependencies must be in the deployment package.

37. **Universal Containers tests out a new Einstein Generative AI feature for its
sales team to create personalized and contextualized emails for its customers.
Sometimes, users find that the draft email contains placeholders for attributes
that could have been derived from the recipient's contact record.**
- **What is the most likely explanation for why the draft email shows these
placeholders?**
- The user does not have permission to access the fields.

38. **Amid their busy schedules, sales reps at Universal Containers dedicate time
to follow up with prospects and existing clients via email regarding renewals or
new deals. They spend many hours throughout the week reviewing past communications
and details about their customers before performing their outreach.**
- **Which standard Agent action helps sales reps draft personalized emails to
prospects by generating text based on previous successful communications?**
- Agent Action: Draft or Revise Sales Email.

39. **Leadership needs to populate a dynamic form field with a summary or

description created by a large language model (LLM) to facilitate more productive
conversations with customers. Leadership also wants to keep a human in the loop to
be considered in their AI strategy.**
- **Which prompt template type should the Agentforce Specialist recommend?**
- Record Summary.

40. **Universal Containers wants its AI agent to answer customer questions with
precise and up-to-date information.**
- **How does an Agentforce Data Library simplify and enable this?**
- It automates the ingestion, indexing of data, and creates a default
retriever to be used in prompts and agents for grounding with relevant information.

41. **An Agentforce Specialist is tasked to optimize a business process flow by

assigning actions to agents within the Salesforce Agentforce Platform.**
- **What is the correct method for the Agentforce Specialist to assign actions
to an Agent?**
- Assign the action to a Topic first on Action Builder.

42. **Universal Containers (UC) wants to ensure the effectiveness, reliability, and
trust of its agents prior to deploying them in production. UC would like to
efficiently test a large and repeatable number of utterances.**
- **What should the Agentforce Specialist recommend?**
- Create a CSV file with UC's test cases in Agentforce Testing Center using
the testing template.
43. **What is the primary function of the reasoning engine in Agentforce?**
- Identifying agent topics and actions to respond to user utterances.

44. **Universal Containers (UC) currently tracks Leads with a custom object. UC is
preparing to implement the Sales Development Representative (SDR) Agent.**
- **Which consideration should UC keep in mind?**
- Agentforce SDR only works with the standard Lead object.

45. **Universal Containers (UC) wants to make a marketing newsletter and to

directly use data from five unrelated objects (two standard and three custom) in a
prompt template.**
- **How should UC accomplish this?**
- Create a prompt template-triggered flow to access the data from five
objects.

46. **An Agentforce Specialist is tasked with creating a prompt template for a
sales team. The template needs to generate a summary of all related opportunities
for a given Account.**
- **Which grounding technique should the Agentforce Specialist use to include
data from the related list of opportunities in the prompt template?**
- Use merge fields to reference the default related list of opportunities.

47. **In the context of retriever and search indexes, what best describes the data
preparation process in Data Cloud?**
- Data preparation involves loading, chunking, vectorizing, and storing content
in a search-optimized manner to support retrieval from the vector database.

48. **Universal Containers recently launched a pilot program to integrate

conversational AI into its CRM business operations with Agentforce Agents.**
- **How should the Agentforce Specialist monitor Agents' usability and the
assignment of actions?**
- Run Agent Analytics.

49. **Universal Containers (UC) has implemented Generative AI within Salesforce to

enable summarization of a custom object called Guest. Users have reported
mismatches in the generated information.**
- **In refining its prompt design strategy, which key practices should UC
prioritize?**
- Create concise, clear, and consistent prompt templates with effective
grounding, contextual role-playing, clear instructions, and iterative feedback.

50. **An Agentforce Specialist at Universal Containers is trying to set up a new

Field Generation prompt template. They take the following steps:**
- Create a new Field Generation prompt template.
- Choose Case as the object type.
- Select the custom field AI_Analysis_c as the target field.
- After creating the prompt template, the Agentforce Specialist saves, tests,
and activates it. However, when they go to a case record, the AI Analysis field
does not show the + (Sparkle) icon on the Edit pencil.

**Which critical step did the Agentforce Specialist miss?**

- They forgot to edit the Lightning page layout and associate the field to a
prompt template.

51. **Universal Containers (UC) implements a custom retriever to improve the

accuracy of AI-generated responses. UC notices that the retriever is returning too
many irrelevant results, making the responses less useful.**
- **What should UC do to ensure only relevant data is retrieved?**
- Define filters to narrow the search results based on specific conditions.

52. **After configuring and saving a Salesforce Agentforce Data Library (regardless
of the data source), which components are automatically created and available in
Data Cloud?**
- A data stream, a search index, and a retriever.

53. **What is the main benefit of using a Knowledge article in an Agentforce Data
Library?**
- It provides a structured, searchable repository of approved documents so the
agent can retrieve reliable information for each inquiry.

54. **A Universal Containers administrator is setting up Einstein Data Libraries.

After creating a new library, the administrator notices that only the file upload
option is available; there is no option to configure the library using a Salesforce
Knowledge base.**
- **What is the most likely cause of this issue?**
- Salesforce Knowledge is not enabled in the organization; without Salesforce
Knowledge enabled, the Knowledge-based data source option will not be available in
Einstein Data Libraries.

55. **Universal Containers would like to route a service agent conversation to a

human agent queue.**
- **Which tool connects the service agent to the human agent queue for
escalation?**
- Outbound Omni-Channel Flow.

56. **What is an Agentforce Specialist able to do when the 'Enrich event logs with
conversation data' setting in the Agentforce configuration is enabled?**
- View session data including user input and Agent responses for sessions over
the past 7 days.

57. **A sales manager is using Agent Assistant to streamline their daily tasks.
They ask the agent to "Show me a list of my open opportunities."**
- **How does the large language model (LLM) in Agentforce identify and execute
the action to show the sales manager a list of open opportunities?**
- The LLM interprets the user's request, generates a plan by identifying the
appropriate topics and actions, and executes the actions to retrieve and display
the open opportunities.

58. **Universal Containers plans to enhance the customer support team's

productivity using AI.**
- **Which specific use case necessitates the use of Prompt Builder?**
- Creating a draft of a support bulletin post for new product patches.

59. **A Salesforce Administrator wants to generate personalized, targeted emails

that incorporate customer interaction data. The admin wants to leverage large
language models (LLMs) to write the emails, and wants to reuse templates for
different products and customers.**
- **Which solution approach should the admin leverage?**
- Create a Sales Email prompt template type.

60. **Universal Containers built a Field Generation prompt template that worked for
many records, but users are reporting random failures with token limit errors.**
- **What is the cause of the random nature of this error?**
- The number of tokens generated by the dynamic nature of the prompt template
will vary by record.
SET 3##

### **Questions 1–10**

1. Universal Containers (UC) uses a file upload-based data library and custom
prompt to support AI-driven training content. However, users report that the AI
frequently returns outdated documents.
**Correct Answer:** B. Configure a custom retriever that includes a filter
condition limiting retrieval to documents updated within a defined recent period.

2. Universal Containers has an active standard email prompt template that does not
fully deliver on the business requirements.
**Correct Answer:** B. Clone the existing template and modify as needed.

3. When creating a custom retriever in Einstein Studio, which step is considered

essential?
**Correct Answer:** A. Configure the search index, choose vector or hybrid
search, choose the fields for filtering, the data space and model, then define the
ranking method.

4. When configuring a prompt template, an Agentforce Specialist previews the

results of the prompt template they've written. They see two distinct text outputs:
Resolution and Response.
**Correct Answer:** A. It shows the response from the LLM based on the sample
record.

5. What is automatically created when a custom search index is created in Data

Cloud?
**Correct Answer:** A. A retriever that shares the name of the custom search
index.

6. Universal Containers (UC) wants to enable its sales team to use AI to suggest
recommended products from its catalog.
**Correct Answer:** C. Flex prompt template.

7. Universal Containers (UC) wants to leverage Generative AI Salesforce

functionality to reduce Service Agent handling time by providing recommended
replies based on the existing Knowledge articles.
**Correct Answer:** B. Knowledge Replies.

8. A customer service representative is looking at a custom object that stores

travel information. They recently received a weather alert and now need to cancel
flights for the customers that are related to this itinerary.
**Correct Answer:** B. Execute tasks based on available actions, answering
questions using information from accessible Knowledge articles.

9. What is the importance of Action Instructions when creating a custom Agent

action?
**Correct Answer:** C. Action Instructions define the expected user experience
of an action.

10. Universal Containers (UC) is rolling out an AI-powered support assistant to

help customer service agents quickly retrieve relevant troubleshooting steps and
policy guidelines.
 **Correct Answer:** B. Create a custom retriever in Einstein Studio, and apply
filters for publication date and product line.

### **Questions 11–20**

11. Universal Containers (UC) wants to implement an AI-powered customer service
agent that can:
- Retrieve proprietary policy documents stored as PDFs.
- Ensure responses are grounded in approved company data, not generic LLM
knowledge.
**Correct Answer:** A. Set up an Agentforce Data Library for AI retrieval of
policy documents.

12. What should Universal Containers consider when deploying an Agentforce Service
Agent with multiple topics and Agent Actions to production?
**Correct Answer:** A. Ensure all dependencies are included, Apex classes meet
75% test coverage, and configuration settings are aligned with production. Plan for
version management and post-deployment activation.

13. Universal Containers tests out a new Einstein Generative AI feature for its
sales team to create personalized and contextualized emails for its customers.
Sometimes, users find that the draft email contains placeholders for attributes
that could have been derived from the recipient's contact record.
**Correct Answer:** C. The user does not have permission to access the fields.

14. An Agentforce Specialist is tasked with analyzing Agent interactions by looking

into user inputs, requests, and queries to identify patterns and trends.
**Correct Answer:** C. User Utterances dashboard.

15. Universal Containers wants to reduce overall customer support handling time by
minimizing the time spent typing routine answers for common questions in-chat and
reducing post-chat analysis by suggesting values for case fields.
**Correct Answer:** A. Einstein Reply Recommendations and Case Classification.

16. Universal Containers' service team wants to customize the standard case summary
response from Agentforce.
**Correct Answer:** C. Create a custom Record Summary prompt template for the
Case object.

17. Universal Containers (UC) wants to limit an agent's access to Knowledge

articles while deploying Answer Questions with Knowledge action.
**Correct Answer:** C. Assign Data Categories to Knowledge articles and define
Data Category filters in the Agentforce Data Library.

18. Universal Containers (UC) wants to make a sales proposal and directly use data
from multiple unrelated objects (standard and custom) in a prompt template.
**Correct Answer:** A. Create a Flex template to add resources with standard and
custom objects as inputs.

19. Universal Containers deploys a new Agentforce Service Agent into the company's
website but is getting feedback that the Agentforce Service Agent is not providing
answers to customer questions that are found in the company's Salesforce Knowledge
articles.
**Correct Answer:** A. The Agentforce Service Agent user was not given the Allow
View Knowledge permission set.

20. Universal Containers (UC) currently tracks Leads with a custom object. UC is
preparing to implement the Sales Development Representative (SDR) Agent.
 **Correct Answer:** C. Agentforce SDR only works with the standard Lead object.

### **Questions 21–30**

21. Universal Containers implements Custom Agent Actions to enhance its customer
service operations. The development team needs to understand the core components of
a Custom Agent Action to ensure proper configuration and functionality.
**Correct Answer:** B. Output Types.

22. Universal Containers wants to utilize Agentforce for Sales to help sales reps
reach their sales quotas by providing AI-generated plans containing guidance and
steps for closing deals.
**Correct Answer:** B. Create Close Plan.

23. Universal Containers is using Agentforce for Sales to find similar

opportunities to help close deals faster. The team wants to understand the criteria
used by the Agent to match opportunities.
**Correct Answer:** A. Matched opportunities are limited to the same account.

24. A data scientist needs to view and manage models in Einstein Studio. The data
scientist also needs to create prompt templates in Prompt Builder.
**Correct Answer:** B. Data Cloud Admin and Prompt Template Manager.

25. Which scenario best demonstrates when an Agentforce Data Library is most useful
for improving an AI agent's response accuracy?
**Correct Answer:** C. When the AI agent must provide answers based on a curated
set of policy documents that are stored, regularly updated, and indexed in the data
library.

26. Universal Containers (UC) wants to ensure the effectiveness, reliability, and
trust of its agents prior to deploying them in production. UC would like to
efficiently test a large and repeatable number of utterances.
**Correct Answer:** C. Create a CSV file with UC's test cases in Agentforce
Testing Center using the testing template.

27. Universal Containers (UC) would like to implement Sales Development

Representative (SDR) Agent. Which channel consideration should UC be aware of while
implementing it?
**Correct Answer:** C. SDR Agent must be deployed in Messaging channel.

28. Universal Containers wants to leverage the Record Snapshots grounding feature
in a prompt template.
**Correct Answer:** B. Create a field set for all the fields to be grounded.

29. Which element in the Omni-Channel flow should be used to connect the flow with
the agent?
**Correct Answer:** C. Route Work Action.

30. The sales team at a hotel resort would like to generate a guest summary about
the guests' interests and provide recommendations based on their activity
preferences captured in each guest profile. They want the summary to be available
only on the contact record page.
**Correct Answer:** B. Prompt Builder.

### **Questions 31–40**

31. Universal Containers recently launched a pilot program to integrate
conversational AI into its CRM business operations with Agentforce Agents.
**Correct Answer:** C. Run Agent Analytics.

32. Universal Containers built a Field Generation prompt template that worked for
many records, but users are reporting random failures with token limit errors.
**Correct Answer:** A. The number of tokens generated by the dynamic nature of
the prompt template will vary by record.

33. An Agentforce Specialist wants to troubleshoot their Agent's performance.

**Correct Answer:** A. Event Logs.

34. Universal Containers needs its sales reps to be able to only execute prompt
templates.
**Correct Answer:** B. Prompt Template User permission set.

35. Universal Containers has implemented an agent that answers questions based on
Knowledge articles.
**Correct Answer:** B. General FAQ topic and Answers Questions with Knowledge
Action.

36. Universal Containers would like to route SMS text messages to a service rep
from an Agentforce Service Agent.
**Correct Answer:** C. Messaging.

37. An Agentforce Specialist is creating a custom action in Agentforce.

**Correct Answer:** C. Flows.

38. What is the role of the large language model (LLM) in understanding intent and
executing an Agent Action?
**Correct Answer:** C. Identify the best matching topic and actions and correct
order of execution.

39. Universal Containers (UC) has configured Agentforce Data Library using
Knowledge articles. When testing in Agent Builder and the Experience Cloud site,
the agent is not responding with grounded Knowledge article information. However,
when tested in Prompt Builder, the response returns correctly.
**Correct Answer:** B. Ensure the Data Cloud User permission set has been
assigned to the Agentforce Service Agent User.

40. Universal Containers recently added a custom flow for processing returns and
created a new Agent Action.
**Correct Answer:** B. Assign the Run Flows permission to the Agentforce Agent
user.

### **Questions 41–50**

41. What is true of Agentforce Testing Center?
**Correct Answer:** A. Running tests does not consume Einstein Requests.

42. How does the AI retriever function within Data Cloud?

**Correct Answer:** B. It performs contextual searches over an indexed
repository to quickly fetch the most relevant documents, enabling grounding AI
responses with trustworthy, verifiable information.

43. Universal Containers (UC) implements a custom retriever to improve the accuracy
of AI-generated responses. UC notices that the retriever is returning too many
irrelevant results, making the responses less useful.
**Correct Answer:** A. Define filters to narrow the search results based on
specific conditions.
44. Universal Containers (UC) wants to build an Agentforce Service Agent that
provides the latest, active, and relevant policy and compliance information to
customers. The agent must:
- Semantically search HR policies, compliance guidelines, and company procedures.
- Ensure responses are grounded on published Knowledge.
- Allow Knowledge updates to be reflected immediately without manual
reconfiguration.
**Correct Answer:** C. Set up an Agentforce Data Library to store and index
policy documents for AI retrieval.

45. How does an Agent respond when it can't understand the request or find any
requested information?
**Correct Answer:** A. With a general message asking the user to rephrase the
request.

46. Universal Containers' Agent Action includes several Apex classes for the new
Agentforce Agent.
**Correct Answer:** A. The Apex classes must have at least 75% code coverage
from unit tests, and all dependencies must be in the deployment package.

47. Universal Containers wants to implement a solution in Salesforce with a custom

UX that allows users to enter a sales order number. Subsequently, the system will
invoke a custom prompt template to create and display a summary of the sales order
header and sales order details.
**Correct Answer:** B. Create a screen flow to collect the sales order number
and invoke the prompt template using the standard "Prompt Template" flow action.

48. For an Agentforce Data Library that contains uploaded files, what occurs once
it is created and configured?
**Correct Answer:** B. Indexes the uploaded files into Data Cloud.

49. What is a valid use case for Data Cloud retrievers?

**Correct Answer:** C. Returning relevant data from the vector database to
augment a prompt.

50. Universal Containers (UC) is experimenting with using public Generative AI

models and is familiar with the language required to get the information it needs.
However, it can be time-consuming for both UC's sales and service reps to type in
the prompt to get the information they need and ensure prompt consistency.
**Correct Answer:** B. Einstein Prompt Builder and Prompt Templates.

### **Questions 51–60**

51. Universal Containers (UC) wants to enable its sales team to get insights into
product and competitor names mentioned during calls.
**Correct Answer:** A. Enable Einstein Conversation Insights, assign permission
sets, define recording managers, and customize insights with up to 50 competitor
names.

52. Universal Containers (UC) plans to implement prompt templates that utilize the
standard foundation models.
**Correct Answer:** A. Ask it to role-play as a character in the prompt template
to provide more context to the LLM.

53. What considerations should an Agentforce Specialist be aware of when using

Record Snapshots grounding in a prompt template?
**Correct Answer:** B. Empty data, such as fields without values or sections
without limits, is filtered out.

54. Universal Containers has grounded a prompt template with a related list. During
user acceptance testing (UAT), users are not getting the correct responses.
**Correct Answer:** B. The related list is not on the parent object's page
layout.

55. Universal Containers plans to enhance its sales team's productivity using AI.
**Correct Answer:** A. Creating a draft newsletter for an upcoming tradeshow.

56. In a Knowledge-based data library configuration, what is the primary difference

between the identifying fields and the content fields?
**Correct Answer:** C. Identifying fields help locate the correct Knowledge
article, while content fields enrich AI responses with detailed information.

57. Universal Containers (UC) recently rolled out Einstein Generative AI

capabilities and has created a custom prompt to summarize case records. Users have
reported that the case summaries generated are not returning the appropriate
information.
**Correct Answer:** C. The data being used for grounding is incorrect or
incomplete.

58. An Agentforce Specialist needs to create a prompt template to fill a custom

field named *Latest Opportunities Summary* on the Account object with information
from the three most recently opened opportunities.
**Correct Answer:** A. Select the Account Opportunity object as a resource when
creating the prompt template.

59. Universal Containers (UC) is creating a new custom prompt template to populate
a field with generated output. UC enabled the Einstein Trust Layer to ensure AI
Audit data is captured and monitored for adoption and possible enhancements.
**Correct Answer:** B. Field Generation, and that Dynamic Forms is enabled.

60. Amid their busy schedules, sales reps at Universal Containers dedicate time to
follow up with prospects and existing clients via email regarding renewals or new
deals. They spend many hours throughout the week reviewing past communications and
details about their customers before performing their outreach.
**Correct Answer:** C. Agent Action: Draft or Revise Sales Email.