A
Training Project Report On
“AN ANALYTICAL STUDY ON CUSTOMER
EXPERIENCE AND PERCEPTION OF VOLKSWAGEN
INDIA PVT. LTD."
In the partial fulfillment for the award of the Degree of
MASTER OF BUSINESS ADMINISTRATION
Under the Guidance of
Mrs. Namrata Pandey
Assistant Professor
Submitted By
Shivansh Chourasia
MBA 3rd SEM.
Roll No. - 23137034
(Batch- 2023-25)
GYAN GAN GA COL LE GE OF TECHNOLOGY, JA BAL PUR
Submitted To
RANI DURGAVATI VISHWAVIDYALAYA,
JABALPUR (M.P.)
Year 2025
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GYAN GANGA COLLEGE OF TECHNOLOGY
FORWARD
I hereby forward the project entitled on the topic
“AN ANALYTICAL STUDY ON CUSTOMER EXPERIENCE AND
PERCEPTION OF VOLKSWAGEN INDIA PVT. LTD." submitted by
Shivansh Chourasia student of MBA 3rd Sem. Department, Gyan
Ganga College of Technology, Jabalpur in partial fulfillment of
the requirement for the award of the degree of Master of Business
Administration for the subject MS- 303 Evaluation of On-Site Training
Report and Viva-Voce of the syllabus of Rani Durgavati
Vishwavidyalaya, Jabalpur ( M.P.).
DIRECTOR
M BA
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Company Certificate
ii
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GYAN GANGA COLLEGE OF TECHNOLOGY
DECLARATION
I hereby declare that the project entitled “AN ANALYTICAL STUDY ON
CUST OMER EXPERIENCE AND PER CEPTIO N OF VOLKSWAGEN I
NDIA
PVT. LTD." which is being submitted in partial fulfillment of the requirement
for the award of the degree of MBA Subject MS- 303 Evaluation of On-Site
Training Report and Viva-Voce of the syllabus of Rani Durgavati
Vishwavidyalaya, Jabalpur, (M.P.) is an authentic record and all the
information and facts furnished by me are true to my knowledge and are
based on the information collected through primary and secondary research
done by me.
The matter reported in this project is neither being used elsewhere nor
has been submitted earlier for the award of degree of Master of Business
Administration.
Date - Signature-
Place-
iii
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GYAN GANGA COLLEGE OF TECHNOLOGY
ACKNOWLEDGEMENT
It is with the sense of gratitude; I acknowledge the efforts of
several people who have helped me directly or indirectly to conduct this
project work. I would like to express my feeling of deep sense of
gratitude which I owe from deep of my heart to Director MBA,
mentor Mrs. Namrata Pandey and all the other faculty members for
their valuable support and counseling, constant help and guidance without
which the completion of the project would not have been possible.
I am grateful to my parents who brought me up with love and
encouragement to this stage and have always stood beside me as my
pillars of strength and guidance.
And last but not the least I would like to thank almighty who
has always guided me to walk on the right path of life.
Shivansh Chourasia
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