Contact
shohag@kakao.com
SHOHAG MIAH
IT Professional | Cybersecurity Administration | Resource Specialist |
www.linkedin.com/in/shohag-it Threat Analysis | System Safeguards | Network Defense
(LinkedIn) Narsingdi District, Dhaka, Bangladesh
Top Skills Summary
Technical Support
Information Technology
I am a skilled and detail-oriented IT Technician with a strong
Infrastructure background in troubleshooting, maintaining, and upgrading computer
Field Service Management systems, networks, and CCTV Installation and Maintenance.
With a passion for technology and problem-solving, I specialize in
diagnosing hardware and software issues, ensuring optimal system
performance, and providing excellent technical support to end-users.
Experience
Skilled Gallery
IT Support Technician
November 2023 - Present (1 year 5 months)
Dhaka, Bangladesh
* Install, configure, and troubleshoot desktop and laptop hardware and
software.
* Provide on-site and remote support for employees' IT needs.
* Maintain inventory of IT equipment and manage asset tracking.
* Collaborate with the IT team to ensure optimal performance of the
organization's IT infrastructure.
* Assist with the deployment and configuration of mobile devices.
* Provide first-level technical support to end-users via phone, email, or chat.
* Troubleshoot and resolve hardware, software, and network-related issues.
* Document all support interactions and escalate complex problems to senior
IT staff.
* Assist in setting up new user accounts and configuring desktop
environments.
* Perform routine maintenance on IT systems, including software updates and
patch management.
Fair Electronics Limited (Manufacturer of SAMSUNG in Bangladesh)
IT Technician
August 2021 - October 2023 (2 years 3 months)
Narsingdi District, Dhaka, Bangladesh
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* Installed, configured, and maintained computers, printers, and other related
equipment.
* Troubleshot hardware and software issues, including diagnosing system
problems and repairing
or replacing malfunctioning components.
* Assisted users with technical support requests, providing clear instructions
and guidance.
* Installed, updated, and maintained computer operating systems, software,
and hardware.
* Monitored network performance and security.
* Performed regular maintenance to ensure network systems were functioning
properly.
* Diagnosed, identified, and resolved technical problems in a timely manner.
* Set up user accounts, passwords, and computer access permissions.
* Developed and implemented software and hardware policies, procedures,
and standards.
* Monitored system backups to ensure data was secure and easily
recoverable.
* Provided training and support to end users on the use of computer systems
and applications.
* Coordinated with vendors to ensure the proper installation and maintenance
of equipment.
* Developed and implemented IT security measures to protect data and
systems.
* Created documentation for IT procedures and processes.
* Managed inventory of computer hardware, CCTV and software.
* Tested and evaluated network systems to identify areas for improvement.
* Restored lost or corrupted data from backup files.
* Responded to user inquiries in a timely manner.
* Assisted in the design and development of new IT systems and applications.
* Developed and maintained a detailed knowledge of the organization’s IT
infrastructure.
* Diagnosed and repaired CCTV systems, including cameras, lenses,
monitors, and other related
equipment.
* Installed and maintained CCTV systems, ensuring optimal performance and
functionality
Dewan Nazrul Islam & Co. Chartered Accountants.
Desktop Support Technician
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June 2020 - July 2021 (1 year 2 months)
Motijheel,Dhaka,Bangladesh
* Any kind of Printer Sharing, Scanner, Network printer, Zebra printer
Installation.
* IP Setup (IPV4)
* Provide Technical Support to the Clients Physically or Remotely by
AnyDesk ,Team Viewer
etc.
* Networking Installation, Configuration and Troubleshooting.
* Payroll Support, Gerber Software installation.
* Employees Outlook Mail Configuration.
* Attendance Device Installation.
* Wi-Fi Router Configuration.
* DVR and NVR Configuration.
* Camera Installation and Troubleshooting.
* Windows OS Installation, and Troubleshooting
* Prepared Daily and Weekly Works Report.
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