Supply Chain KPIs Cheat Sheet
Performance Balanced Top 10 Supply Chain KPIs:
Attributes Scorecard Definition & Formula
Supply Chain Reliability: Customer Financial Measures how quickly inventory is sold.
The consistent and
Inventory
“To achieve our “To succeed Formula: Cost of Goods Sold (COGS) /
accurate delivery of vision, how financially, how Turnover: Average Inventory
Objectives
Objectives
Measures
Initiatives
Measures
Initiatives
products to the right place, Targets should we should we
Targets
at the right time, and in the appear to our appear to our Order Evaluates the speed of order processing
customers?” shareholders?” and delivery.
right condition. Fulfillment
(Order Completion Time - Order
Cycle Time: Placement Time) / No. of Orders
Gauges the percentage of error-free, on-
Perfect time, and complete orders.
Supply Chain
Responsiveness: Vision & Order Date: (Total Perfect Orders / Total Orders) *
100
The rate at which the
supply chain delivers Strategy Supplier On-
time
Assesses the reliability of suppliers in
delivering goods on schedule.
products to customers. Internal (On-time Supplier Deliveries / Total
Learning & Delivery: Supplier Deliveries) * 100
Business
Growth Measures the percentage of orders
Processes On-time delivered on or before the promised date.
Objectives
Objectives
Supply Chain Agility: Delivery:
Measures
Initiatives
Measures
Initiatives
To achieve our To satisfy our (On-time Deliveries / Total Deliveries) *
Targets
Targets
The capacity of the supply vision. how will shareholders 100
chain to adapt to market we sustain our and customers,
changes, enabling it to gain ability to change what business
or sustain a competitive and improve? processes must Cost per Calculates the average cost associated
we excel at? processing and fulfilling an order.
edge. order: Total Supply Chain Costs / No. of Orders
Measures how quickly inventory is
How to Measure Key Performance Indicators Days Sales converted into sales.
(Average Inventory / Cost of Goods
Supply Chain Costs: of Inventory:
Sold) * No. of Days
The expenses linked to Raw #S Progress Change
the operation of the Cash-to- Measures the time to convert inventory
investments into cash.
supply chain. # of new % increase of Cash cycle Days Inventory Outstanding + Days Sales
Measure % complete
customers sales orders time: Outstanding - Days Payable Outstanding
Overall Evaluates the efficiency of manufacturing
Target 1.000 100% 22% Equipment equipment and processes.
Supply Chain Asset
Management: Availability * Performance * Quality
Effectiveness
Efficient management of
Source CRM Project Plan P&L
Examines the percentage of products
assets, encompassing fixed
assets and working capital, to Return Rate: returned by customers.
meet demand requirements in Frequency Monthly Quarterly Monthly (No. of Returns / Total Units Sold) * 100
the supply chain.
The 7 Basic Analysis Tools To Use
Cause & Effect Flowcharts Checksheets Pareto Histograms Control Scatter
Diagram Diagrams
x Charts Diagrams
Communicate purpose
of KPI metrics
measurement to Learn More with our course
partners.
“Must know Metrics for Supply Chain Professionals”
How to Develop goals and
measures consistent
Implement with internal and SC
Metrics? strategies. https://www.scmdojo.com/academy/courses/must-know-
metrics-for-supply-chain-professionals/
Create schedules
and assign
responsibilities.
www.scmdojo.com Author Credit: Paul Denneman
