2024-01-17
Marlon Britton
1410 Raemee Avenue
Redlands, CA 92374
Re: Loan Application
Dear Marlon Britton
Thank you for your recent application for a loan through Upgrade, Inc. (DBAs include Universal Credit and the
names www.upgrade.com/landing/dba) (“Upgrade”) from Upgrade’s bank partners: Cross River Bank (2115
Linwood Ave, Fort Lee, NJ 07024) and Blue Ridge Bank (17 West Main Street, Luray, VA 22835). Your request for
a loan was carefully and jointly considered by our bank partners, and we regret that they are unable to approve
your application at this time, for the following reason(s):
High debt in relation to income
High number of recent applications for credit. Recent overlimit. High debt in relation to income. Recent
increase in utilization of bank-issued credit cards
High number of recent applications for credit. Increasing balance on non-mortgage accounts. High debt
in relation to income. Recent overlimit on a bank-issued credit card
The consumer reporting agency contacted that provided information that influenced our bank partners' credit
decision in whole or in part was:
TransUnion Consumer Solutions SageStream, LLC LexisNexis Risk Solutions Bureau
LLC
P.O. Box 2000 PO Box 503793
RiskView Consumer Inquiry
Chester, PA 19022-2000 San Diego, CA 92150-3793 Department
(800) 916-8800 (888) 395-0277 P.O. Box 105108
www.sagestreamllc.com
Atlanta, GA 30348-5108
(866) 897-8126
FactorTrust, Inc.
Attn: Consumer Inquiries
P.O. Box 3653
Alpharetta, GA 30023
(844) 773-3321
The reporting agency played no part in our bank partners' credit decision and is unable to supply specific
reasons why they have denied credit to you. You have a right under the Fair Credit Reporting Act to know the
information contained in your credit file at the consumer reporting agency. You also have a right to a free copy
of your report from the reporting agency, if you request it no later than 60 days after you receive this notice. In
addition, if you find that any information contained in the report you received is inaccurate or incomplete, you
have the right to dispute the matter with the reporting agency. Any questions regarding such information should
be directed to TransUnion Consumer Solutions. If you have any questions regarding this letter, you should
contact us at Upgrade, Inc, 2 N. Central Ave. 10th Floor Phoenix, AZ 85004 (844) 742-3468.
Our bank partners also obtained your credit score from TransUnion Consumer Solutions and used it in making
their credit decision. Your credit score is a number that reflects the information in your consumer report. Your
credit score can change, depending on how the information in your consumer report changes.
Your credit score: 691
Date: 2024-01-17
Scores range from a low of 300 to a high of 850.
Key factors that adversely affected your credit score:
Serious delinquency
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Proportion of balances to credit limits on bank/national revolving or other revolving accounts is too high
Length of time accounts have been established
Too many accounts with balances
In addition to the factors listed above, the number of inquiries on the consumer's credit file has adversely
affected the credit score.
If you have any questions regarding your credit score, you should contact TransUnion Consumer Solutions at:
P.O. Box 2000
Chester, PA 19022-2000
(800) 916-8800
Sincerely,
Upgrade, Inc
NOTICE
The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the
basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to
enter into a binding contract); because all or part of the applicant’s income derives from any public assistance
program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection
Act. The Federal agency that administers compliance with this law concerning this creditor is Office of the
Comptroller of the Currency, Customer Assistance Group, P.O. Box 53570, Houston, TX 77052.
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